2017 Ram PROMASTER

Problems, Recalls & Reliability Report

Average

Quick Summary

The 2017 Ram PROMASTER has 93 owner complaints filed with NHTSA — that's 1.2x the segment average of 80. The most common issue is engine problems (25% of all complaints), specifically: 1 the light coming on off on dash board its saying running lights out i check all the lights everything working its just coming on and off its self when my headlights its on . on my vehicles even doesnt have the runnning lights 2 im adding antifreeze like every 10k to 15k milles dealer told me that. ⚠️ 5 fire reports filed.

5 fire reports 3 crash reports

Total Complaints

Recalls Issued

—/5

Safety Stars

1.2x

vs Segment Avg

Known Problems

ENGINE

23 complaints

25%

• 1 THE LIGHT COMING ON OFF ON DASH BOARD ITS SAYING RUNNING LIGHTS OUT I CHECK ALL THE LIGHTS EVERYTHING WORKING ITS JUST COMING ON AND OFF ITS SELF WHEN MY HEADLIGHTS ITS ON . ON MY VEHICLES EVEN DOESNT HAVE THE RUNNNING LIGHTS 2 IM ADDING ANTIFREEZE LIKE EVERY 10K TO 15K MILLES DEALER TOLD ME THAT
• HEAD LIGHT BULB ELECTRICAL SHORT BLOWING LIGHTS OUT ALL THE TIME. READ ONLINE COMPLAINTS. THOUSANDS OF COMPLAINTS FOR THE HEADLIGHT BULBS.
• 01/29/2020 SUNLIGHT 1 DODGE PROMASTER WITH 9000 MILES AT 9AM PST ERRUPTED IN FLAMES. A SECURITY CAMERA CAUGHT THE EVENT ON CAMERA, 9AM PST. THE VEHICLE SMOKED WHITE SMOKE FROM THE ENGINE COMPARTMENT AREA FOR 20 MINUTES AND ERRUPTED WITH ENGULFING ORANGE FLAMES, AND NOISE THAT ALERTED THE DOG INSIDE

Typical onset: 50K miles Est. repair: $500🔥 2 fire reports💥 1 crashes

“1 THE LIGHT COMING ON OFF ON DASH BOARD ITS SAYING RUNNING LIGHTS OUT I CHECK ALL THE LIGHTS EVERYTHING WORKING ITS JUST COMING ON AND OFF ITS SELF WHEN MY HEADLIGHTS ITS ON . ON MY VEHICLES EVEN DOESNT HAVE THE RUNNNING LIGHTS 2 IM ADDING ANTIFREEZE LIKE EVERY 10K TO 15K MILLES DEALER TOLD ME THAT”

— NHTSA complaint filing

ELECTRICAL

20 complaints

22%

• TL* THE CONTACT OWNS A 2017 RAM PROMASTER. THE CONTACT STATED THAT THE INSTRUMENT PANEL ILLUMINATED TOO DIMLY, WHICH CAUSED THE SPEEDOMETER TO BE DIFFICULT TO VIEW WHILE DRIVING IN THE DAYTIME. THE VEHICLE WAS TAKEN TO STERLING HEIGHTS DODGE (40111 VAN DYKE, STERLING HEIGHTS, MI 48313, PHONE NUMBER:
• TPMS SYSTEM INOPERABLE. ONGOING FOR 3RD CONSECUTIVE MONTH WITHOUT REPAIR SOLUTION FROM RAM. INSTRUCTED TO CONTINUE DRIVING UNTIL ENGINEER IS AVAILABLE NEXT YEAR.
• 1 THE LIGHT COMING ON OFF ON DASH BOARD ITS SAYING RUNNING LIGHTS OUT I CHECK ALL THE LIGHTS EVERYTHING WORKING ITS JUST COMING ON AND OFF ITS SELF WHEN MY HEADLIGHTS ITS ON . ON MY VEHICLES EVEN DOESNT HAVE THE RUNNNING LIGHTS 2 IM ADDING ANTIFREEZE LIKE EVERY 10K TO 15K MILLES DEALER TOLD ME THAT

Typical onset: 50K miles Est. repair: $500🔥 1 fire reports

“TL* THE CONTACT OWNS A 2017 RAM PROMASTER. THE CONTACT STATED THAT THE INSTRUMENT PANEL ILLUMINATED TOO DIMLY, WHICH CAUSED THE SPEEDOMETER TO BE DIFFICULT TO VIEW WHILE DRIVING IN THE DAYTIME. THE VEHICLE WAS TAKEN TO STERLING HEIGHTS DODGE (40111 VAN DYKE, STERLING HEIGHTS, MI 48313, PHONE NUMBER:”

— NHTSA complaint filing

TRANSMISSION

14 complaints

15%

• AT 64000 MILES MY TRANSMISSION WENT OUT ON MY 1500 PROMASTER VAN I HAD MINIMAL WEIGHT IN IT .
• WHEN THE VEHICLE IS BEING DRIVEN ON A ROAD AT POSTED SPEED LIMITS AND THE VEHICLE IS TRAVELING DOWNHILL THE AUTOMATIC TRANSMISSION WILL OFTEN DOWNSHIFT TWO GEARS CAUSING THE ENGINE TO OVER REV UNCONTROLLABLY OFTEN TO 4000 REVOLUTIONS PER MINUTE. FURTHERMORE, THE AUTOMATIC TRANSMISSION WILL NOT S
• WHEN SHIFTING FROM PARK TO DRIVE, AFTER STARTING VEHICLE THAT HAS BEEN OFF FOR HOURS, THE TRUCK WILL ABRUPTLY LURCH FORWARD AND BE RESISTANT TO BRAKING. ONLY WAY TO SETTLE IT DOWN IS SHIFTING INTO NEUTRAL. THIS HAS HAPPENED ABOUT 5 TIMES SINCE I'VE OWNED IT. BOUGHT IT AT 13,000 MI. IT'S NOW AT 25,0

Typical onset: 50K miles Est. repair: $500

“AT 64000 MILES MY TRANSMISSION WENT OUT ON MY 1500 PROMASTER VAN I HAD MINIMAL WEIGHT IN IT .”

— NHTSA complaint filing

LIGHTING

6 complaints

• HEADLIGHTS GO OUT EVERY 30 DAYS ,IN THE MIDDLE OF THE NIGHT ,WHILE ON THE HIGHWAY IN THE MIDDLE OF A SNOW STORM , RAIN STORM ETC...
• CONTINUALLY BLOWS HEADLIGHTS ON EITHER SIDE FOR NO APPARENT REASON. I HAVE REPLACED ALL OF THEM, INCLUDING THE BRIGHTS
• TL* THE CONTACT OWNS A 2017 RAM PROMASTER 1500. THE CONTACT STATED THAT THE DRIVER'S DOOR HINGE WAS DETACHED AND THE REAR DOOR LATCH WAS FRACTURED AND FAILED TO OPEN OR CLOSE. IN ADDITION, THE PASSENGER SIDE SLIDING DOOR WAS FRACTURED. FURTHERMORE, WHILE DRIVING, THE DRIVER'S SIDE HEADLIGHT BECAME I

Typical onset: 50K miles Est. repair: $500

“HEADLIGHTS GO OUT EVERY 30 DAYS ,IN THE MIDDLE OF THE NIGHT ,WHILE ON THE HIGHWAY IN THE MIDDLE OF A SNOW STORM , RAIN STORM ETC...”

— NHTSA complaint filing

OTHER

6 complaints

• TL* THE CONTACT OWNS A 2017 RAM PROMASTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL R
• The contact owned a 2017 Ram 2500. The contact stated that after parking the vehicle in the parking lot of a residential building and turning the engine off, approximately 36 hours later the contact was alerted by the property manager that the vehicle was on fire. The fire department was called to t
• What happened: While driving on the freeway, the engine cooling fans failed, causing the engine temperature to rise excessively and increasing pressure within the cooling system. This resulted in a hole being blown through the thermostat, and all the coolant leaked out. Only after the coolant was l

Typical onset: 50K miles Est. repair: $500🔥 1 fire reports

“TL* THE CONTACT OWNS A 2017 RAM PROMASTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL R”

— NHTSA complaint filing

Estimated Repair Costs

ENGINE(~50K mi)

$500

ELECTRICAL(~50K mi)

$500

TRANSMISSION(~50K mi)

$500

LIGHTING(~50K mi)

$500

OTHER(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 93 owner complaints for this specific year, here's what to check or ask about:

☐
ENGINE: 1 THE LIGHT COMING ON OFF ON DASH BOARD ITS SAYING RUNNING LIGHTS OUT I CHECK ALL THE LIGHTS EVERYTHING WORKING ITS JUST COMING ON AND OFF ITS SELF WHEN MY HEADLIGHTS ITS ON . ON MY VEHICLES EVEN DOESNT HAVE THE RUNNNING LIGHTS 2 IM ADDING ANTIFREEZE LIKE EVERY 10K TO 15K MILLES DEALER TOLD ME THAT
Typically appears around 50K miles. Repair cost ~$500
☐
ELECTRICAL: TL* THE CONTACT OWNS A 2017 RAM PROMASTER. THE CONTACT STATED THAT THE INSTRUMENT PANEL ILLUMINATED TOO DIMLY, WHICH CAUSED THE SPEEDOMETER TO BE DIFFICULT TO VIEW WHILE DRIVING IN THE DAYTIME. THE VEHICLE WAS TAKEN TO STERLING HEIGHTS DODGE (40111 VAN DYKE, STERLING HEIGHTS, MI 48313, PHONE NUMBER:
Typically appears around 50K miles. Repair cost ~$500
☐
TRANSMISSION: AT 64000 MILES MY TRANSMISSION WENT OUT ON MY 1500 PROMASTER VAN I HAD MINIMAL WEIGHT IN IT .
Typically appears around 50K miles. Repair cost ~$500
☐
LIGHTING: HEADLIGHTS GO OUT EVERY 30 DAYS ,IN THE MIDDLE OF THE NIGHT ,WHILE ON THE HIGHWAY IN THE MIDDLE OF A SNOW STORM , RAIN STORM ETC...
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)