2020 Ram PROMASTER

Problems, Recalls & Reliability Report

Average

Quick Summary

The 2020 Ram PROMASTER has 60 owner complaints filed with NHTSA — that's 0.8x the segment average of 80. The most common issue is driver assist/cameras problems (18% of all complaints), specifically: image on the backup camera is flipped. i checked online forums and it seems like this is a common problem without an adequate solution to make backing safe.

3 crash reports

Total Complaints

Recalls Issued

—/5

Safety Stars

0.8x

vs Segment Avg

Known Problems

DRIVER ASSIST/CAMERAS

11 complaints

18%

• Image on the backup camera is flipped. I checked online forums and it seems like this is a common problem without an adequate solution to make backing safe
• The contact owns a 2020 Ram Promaster 1500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera image was black or inverted while reversing. The loca
• The contact owns a 2020 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V552000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact s

Typical onset: 50K miles Est. repair: $500

“Image on the backup camera is flipped. I checked online forums and it seems like this is a common problem without an adequate solution to make backing safe”

— NHTSA complaint filing

TRANSMISSION

10 complaints

17%

• The transaxle downshifts whenever the accelerator pedal is released and the vehicle gains speed. This happens anytime, not when the driver wants to slow down. In the snow this has caused me to loose traction (unwanted engine breaking). There is no way to turn this off. I've spoken with other ProMast
• The contact owns a 2020 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 23V301000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. An unknown dealer was made aware of the issue. The contact stated that the
• The vehicle fails to go into gear when placed in DRIVE until the accelerator is pressed. It then shifts extremely hard into first gear and continues to shift with a hard thump into sequent gears until it reaches the higher gears. Extremely dangerous in city traffic. I managed to get the vehicle t

Typical onset: 50K miles Est. repair: $500

“The transaxle downshifts whenever the accelerator pedal is released and the vehicle gains speed. This happens anytime, not when the driver wants to slow down. In the snow this has caused me to loose traction (unwanted engine breaking). There is no way to turn this off. I've spoken with other ProMast”

— NHTSA complaint filing

OTHER

9 complaints

15%

• WHILE DRIVING USING THE BLUETOOTH HANDS FREE OPTION FOR PHONE CALLS AND NAVIGATION THE VEHICLE WILL INTERMITTENTLY DISCONNECT FORCING YOU TO PRESS A SERIES OF OPTIONS TO REMAKE THE CONNECTION WHICH TAKES YOUR EYES OFF THE ROAD AND CAUSES A DANGEROUS CONDITION. THE DEALER SERVICE CENTER STATES THAT
• Radio system, navigation, backup camera and associated telematic system failure. The radio in the RAM Promaster functions as a control center for many safety functions. It intermittently fails while driving the RAM Promaster. It has been in multiple (4) times for service. Replaced on 6/24/2021. Prob
• Vehicle awning unintentionally deployed while vehicle was in motion on public road way. NHTSA Safety Recall 22V-696

Typical onset: 50K miles Est. repair: $500

“WHILE DRIVING USING THE BLUETOOTH HANDS FREE OPTION FOR PHONE CALLS AND NAVIGATION THE VEHICLE WILL INTERMITTENTLY DISCONNECT FORCING YOU TO PRESS A SERIES OF OPTIONS TO REMAKE THE CONNECTION WHICH TAKES YOUR EYES OFF THE ROAD AND CAUSES A DANGEROUS CONDITION. THE DEALER SERVICE CENTER STATES THAT ”

— NHTSA complaint filing

ENGINE

8 complaints

13%

• On Sept 14 2025 we were driving our Promaster and heard a knocking sound then the vehicle immediately overheated. We had the car towed to a dealership and we were informed we needed a new engine as the fan module had failed causing the vehicle to overheat and ruining the engine. The extended warrant
• The contact owns a 2020 Ram Promaster 2500. The contact stated that while reversing, the rear-view camera screen displayed a pixelated image. In addition, the contact stated that occasionally the rear-view camera screen displayed a white screen. The contact stated that the vehicle was purchased for
• The vehicle is subject to two active safety recalls issued by the manufacturer, including a recall related to the rear backup camera system. The manufacturer has acknowledged the safety defects, but no remedy has been released for an extended period of time. The backup camera recall affects rear vi

Typical onset: 50K miles Est. repair: $500

“On Sept 14 2025 we were driving our Promaster and heard a knocking sound then the vehicle immediately overheated. We had the car towed to a dealership and we were informed we needed a new engine as the fan module had failed causing the vehicle to overheat and ruining the engine. The extended warrant”

— NHTSA complaint filing

ELECTRICAL

7 complaints

12%

• Radio system, navigation, backup camera and associated telematic system failure. The radio in the RAM Promaster functions as a control center for many safety functions. It intermittently fails while driving the RAM Promaster. It has been in multiple (4) times for service. Replaced on 6/24/2021. Prob
• So this is an Amazon delivery vehicle. The driver stuck his head out the drivers side window to get a better view when backing up, as his head was out the window he hit the window switch and instead of the window going down, it malfunctioned and went up instead, catching his neck and his entire head
• Image on the backup camera is flipped. I checked online forums and it seems like this is a common problem without an adequate solution to make backing safe

Typical onset: 50K miles Est. repair: $500💥 1 crashes

“Radio system, navigation, backup camera and associated telematic system failure. The radio in the RAM Promaster functions as a control center for many safety functions. It intermittently fails while driving the RAM Promaster. It has been in multiple (4) times for service. Replaced on 6/24/2021. Prob”

— NHTSA complaint filing

Estimated Repair Costs

DRIVER ASSIST/CAMERAS(~50K mi)

$500

TRANSMISSION(~50K mi)

$500

OTHER(~50K mi)

$500

ENGINE(~50K mi)

$500

ELECTRICAL(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 60 owner complaints for this specific year, here's what to check or ask about:

☐
DRIVER ASSIST/CAMERAS: Image on the backup camera is flipped. I checked online forums and it seems like this is a common problem without an adequate solution to make backing safe
Typically appears around 50K miles. Repair cost ~$500
☐
TRANSMISSION: The transaxle downshifts whenever the accelerator pedal is released and the vehicle gains speed. This happens anytime, not when the driver wants to slow down. In the snow this has caused me to loose traction (unwanted engine breaking). There is no way to turn this off. I've spoken with other ProMast
Typically appears around 50K miles. Repair cost ~$500
☐
OTHER: WHILE DRIVING USING THE BLUETOOTH HANDS FREE OPTION FOR PHONE CALLS AND NAVIGATION THE VEHICLE WILL INTERMITTENTLY DISCONNECT FORCING YOU TO PRESS A SERIES OF OPTIONS TO REMAKE THE CONNECTION WHICH TAKES YOUR EYES OFF THE ROAD AND CAUSES A DANGEROUS CONDITION. THE DEALER SERVICE CENTER STATES THAT
Typically appears around 50K miles. Repair cost ~$500
☐
ENGINE: On Sept 14 2025 we were driving our Promaster and heard a knocking sound then the vehicle immediately overheated. We had the car towed to a dealership and we were informed we needed a new engine as the fan module had failed causing the vehicle to overheat and ruining the engine. The extended warrant
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)