2014 Ram PROMASTER

Problems, Recalls & Reliability Report

Below Average

Quick Summary

The 2014 Ram PROMASTER has 117 owner complaints filed with NHTSA — that's 1.5x the segment average of 80. The most common issue is electrical problems (16% of all complaints), specifically: in less then 30 days mine has failed 21 times dealers say nothing wrong/normal to all problems most this happened before 1500 miles on it. now has 2300 miles on it. 2500 159" high roof 1) 2 no starts. jumped and started. 2nd time immediately turned off and unhooked jump. it restart. ⚠️ 3 fire reports filed.

3 fire reports 8 crash reports 2 injuries

117

Total Complaints

Recalls Issued

—/5

Safety Stars

1.5x

vs Segment Avg

Known Problems

ELECTRICAL

19 complaints

16%

• IN LESS THEN 30 DAYS MINE HAS FAILED 21 TIMES DEALERS SAY NOTHING WRONG/NORMAL TO ALL PROBLEMS MOST THIS HAPPENED BEFORE 1500 MILES ON IT. NOW HAS 2300 MILES ON IT. 2500 159" HIGH ROOF 1) 2 NO STARTS. JUMPED AND STARTED. 2ND TIME IMMEDIATELY TURNED OFF AND UNHOOKED JUMP. IT RESTART
• AS SOON AS I TURNED ON THE CRUISE CONTROL SWITCH EVERY WARNING LIGHT ON THE DASH - ABS, SEATBELTS, BATTERY, EPC, AND OTHERS ALL LIT UP AS WELL AS THE CRUISE CONTROL ON LIGHT. I TOOK THE VEHICLE IN TO A DEALER IN GRAND RAPIDS, MI K&M NORTHFIELD DODGE AND THEY ARE UNABLE TO OBTAIN A PART. HOW WILL I
• I TOOK THE 2014 DODGE RAM PROMASTER VAN TO LITHIA DODGE IN EUGENE, OREGON TO DO THE RECALL WORK. THEY REFUSED CITING DODGE CORPORATE NOT ALLOWING THEM TO INSPECT THE VEHICLE FOR POSSIBLE DANGEROUS AND DEADLY SITUATIONS RELATED TO THE RECALLS. THERE ARE NOW FOUR RECALLS = ALL OF THEM LIFE THREATENIN

Typical onset: 50K miles Est. repair: $500🔥 1 fire reports💥 2 crashes

“IN LESS THEN 30 DAYS MINE HAS FAILED 21 TIMES DEALERS SAY NOTHING WRONG/NORMAL TO ALL PROBLEMS MOST THIS HAPPENED BEFORE 1500 MILES ON IT. NOW HAS 2300 MILES ON IT. 2500 159" HIGH ROOF 1) 2 NO STARTS. JUMPED AND STARTED. 2ND TIME IMMEDIATELY TURNED OFF AND UNHOOKED JUMP. IT RESTART”

— NHTSA complaint filing

BRAKES

15 complaints

13%

• IN LESS THEN 30 DAYS MINE HAS FAILED 21 TIMES DEALERS SAY NOTHING WRONG/NORMAL TO ALL PROBLEMS MOST THIS HAPPENED BEFORE 1500 MILES ON IT. NOW HAS 2300 MILES ON IT. 2500 159" HIGH ROOF 1) 2 NO STARTS. JUMPED AND STARTED. 2ND TIME IMMEDIATELY TURNED OFF AND UNHOOKED JUMP. IT RESTART
• I TOOK THE 2014 DODGE RAM PROMASTER VAN TO LITHIA DODGE IN EUGENE, OREGON TO DO THE RECALL WORK. THEY REFUSED CITING DODGE CORPORATE NOT ALLOWING THEM TO INSPECT THE VEHICLE FOR POSSIBLE DANGEROUS AND DEADLY SITUATIONS RELATED TO THE RECALLS. THERE ARE NOW FOUR RECALLS = ALL OF THEM LIFE THREATENIN
• I HAVE BEEN EXPERIENCING LOUD SQUEAKY AND SOMETIMES GRINDING BRAKES SINCE 800 MILES THE VEHICLE NOW HAS 10,000 MILES AND CHRYSLER HAS STILL NOT COME UP WITH A REPAIR. THEY KNOW THEY HAVE A BAD PRODUCT AND CLAIM THE ENGINEERS ARE WORKING ON DESIGNING A NEW BRAKE PAD. THEY OPENED A STAR CASE AND THE D

Typical onset: 50K miles Est. repair: $500💥 3 crashes

— NHTSA complaint filing

ENGINE

14 complaints

12%

• I PURCHASED THE PROMASTER ON 7/17, ON 7/20 THE "REAR DOOR OPEN" MESSAGE SHOWED UP ON THE DASH. I TOOK IT TO THE DEALER AND LEFT IT THERE. AS OF TODAY 7/29 IT IS STILL NOT FIXED. ACCORDING TO THE SERVICE MANAGER AT SAFFORD DODGE IN WARRENTON, VA, THE "BCM", BASIC CONTROL MODULE IS THE PROBLEM. DODGE
• THERE IS A DEFECT IN THE ENGINE ELECTRICAL SYSTEM THAT KEEPS BURNING PARTS OUT LIKE LIGHT BULBS, ENGINE COIL PACKS, & DASH COMPONENTS. THE SUSPENSION IN THE REAR SQUEEKS SO BADLY THAT YOU HAVE TO WEAR EAR PLUGS TO DRIVE IT. THE ENGINE SMELLS OF ANTIFREEZE LEAKING ALL THE TIME AND THE BREAKS SQUEAL
• I BOUGHT IT BRAND NEW AT 500 MILES THE BRAKES STARTED SQUEEZING, NUMEROUS TRIPS TO DEALER THEY SAY THERE MAY BE A RECALL AND WILL CONTACT ME NEVER HEARD BACK , REPLACE BRAKES AND ROTORS AT 38K MILES , NOW 70K MILES BRAKES AND ROTORS WORN OUT AGAIN, STOPPING EVERY THING ALWAYS SQUEALS EVEN WHEN NEW ,

Typical onset: 50K miles Est. repair: $500💥 1 crashes

“I PURCHASED THE PROMASTER ON 7/17, ON 7/20 THE "REAR DOOR OPEN" MESSAGE SHOWED UP ON THE DASH. I TOOK IT TO THE DEALER AND LEFT IT THERE. AS OF TODAY 7/29 IT IS STILL NOT FIXED. ACCORDING TO THE SERVICE MANAGER AT SAFFORD DODGE IN WARRENTON, VA, THE "BCM", BASIC CONTROL MODULE IS THE PROBLEM. DODGE ”

— NHTSA complaint filing

TRANSMISSION

14 complaints

12%

• THE VAN WOULD JUMP OUT OF 6TH GEAR WHILE DRIVING, IT WOULD REQUIRE A RESTART TO RESET THE VAN SO IT WOULD GO INTO GEAR AGAIN. THIS VAN IS AN AUTOMATED/MANUAL TRANSMISSION A RESTART REQUIRES THAT THE BRAKE PEDAL IS DEPRESSED WHILE STARTING. THIS SITUATION REQUIRED THAT I MANAGE TO GET OFF TO THE SHO
• TL* THE CONTACT OWNS A 2014 RAM PROMASTER. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE STOPPED AT A TRAFFIC LIGHT AND ATTEMPTING TO DRIVE, THE VEHICLE SHIFTED INTO NEUTRAL INDEPENDENTLY. THE VEHICLE WAS TAKEN TO ROYAL GATE DODGE CHRYSLER JEEP RAM LOCATED AT: 15502 MANCHESTER RD, ELLISVILLE, M
• IN MOTION, VEHICLE TRANSMISSION WOULD NOT SHIFT TO HIGHER GEAR. SPEED FOR MERGING ONTO 45MPH ROAD WAS LIMITED TO 25 OR 30. VEHICLE HAS ONLY 12,000 MILES ON IT. DEALER HAS ATTEMPTED REPAIR BY REBUILDING TRANSMISSION BUT WHEN VEHICLE WAS TEST DRIVEN PROBLEM REMAINED.

Typical onset: 50K miles Est. repair: $500

“THE VAN WOULD JUMP OUT OF 6TH GEAR WHILE DRIVING, IT WOULD REQUIRE A RESTART TO RESET THE VAN SO IT WOULD GO INTO GEAR AGAIN. THIS VAN IS AN AUTOMATED/MANUAL TRANSMISSION A RESTART REQUIRES THAT THE BRAKE PEDAL IS DEPRESSED WHILE STARTING. THIS SITUATION REQUIRED THAT I MANAGE TO GET OFF TO THE SHO”

— NHTSA complaint filing

SUSPENSION

10 complaints

• MY RAM PROMASTER BASED CLASS C RV HAS A DOOR STICKER THAT SAYS NOT TO EXCEED 9350 LB GVWR. DYNAMAX ALSO PLACED A STICKER WITH DRY WEIGHT 8024 LB, CARGO CAPACITY 1108 LB. THE DEALER FILLED GAS, PROPANE, AND WATER WHEN I BOUGHT IT. I WENT TO DOT SCALE FRONT AXLE 3540 LB + REAR AXLE 5220 LB = 8760 LB W
• WOBBLE AT AROUND 30MPH. IT IS A ITASCA RV ON A RAM PROMASTER. CHRYSLER & WINNEBAGO HAVE BEEN THROWING US BACK & FORTH SINCE NOV. 2014. EACH OF THEM SAY IT IS THE FAULT OF THE OTHER. *TR
• TL* THE CONTACT OWNS A 2014 RAM PROMASTER. WHILE DRIVING AT ANY SPEED AND TRAVELING UP A SLOPE, THE VEHICLE SLIPPED AND INDEPENDENTLY VEERED TO THE OPPOSITE SIDE OF THE ROAD. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER RECOMMENDED AN ALIGNMENT BE PERFORMED. THE VEHICLE WAS

Typical onset: 50K miles Est. repair: $500💥 1 crashes

“MY RAM PROMASTER BASED CLASS C RV HAS A DOOR STICKER THAT SAYS NOT TO EXCEED 9350 LB GVWR. DYNAMAX ALSO PLACED A STICKER WITH DRY WEIGHT 8024 LB, CARGO CAPACITY 1108 LB. THE DEALER FILLED GAS, PROPANE, AND WATER WHEN I BOUGHT IT. I WENT TO DOT SCALE FRONT AXLE 3540 LB + REAR AXLE 5220 LB = 8760 LB W”

— NHTSA complaint filing

Estimated Repair Costs

ELECTRICAL(~50K mi)

$500

BRAKES(~50K mi)

$500

ENGINE(~50K mi)

$500

TRANSMISSION(~50K mi)

$500

SUSPENSION(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 117 owner complaints for this specific year, here's what to check or ask about:

☐
ELECTRICAL: IN LESS THEN 30 DAYS MINE HAS FAILED 21 TIMES DEALERS SAY NOTHING WRONG/NORMAL TO ALL PROBLEMS MOST THIS HAPPENED BEFORE 1500 MILES ON IT. NOW HAS 2300 MILES ON IT. 2500 159" HIGH ROOF 1) 2 NO STARTS. JUMPED AND STARTED. 2ND TIME IMMEDIATELY TURNED OFF AND UNHOOKED JUMP. IT RESTART
Typically appears around 50K miles. Repair cost ~$500
☐
BRAKES: IN LESS THEN 30 DAYS MINE HAS FAILED 21 TIMES DEALERS SAY NOTHING WRONG/NORMAL TO ALL PROBLEMS MOST THIS HAPPENED BEFORE 1500 MILES ON IT. NOW HAS 2300 MILES ON IT. 2500 159" HIGH ROOF 1) 2 NO STARTS. JUMPED AND STARTED. 2ND TIME IMMEDIATELY TURNED OFF AND UNHOOKED JUMP. IT RESTART
Typically appears around 50K miles. Repair cost ~$500
☐
ENGINE: I PURCHASED THE PROMASTER ON 7/17, ON 7/20 THE "REAR DOOR OPEN" MESSAGE SHOWED UP ON THE DASH. I TOOK IT TO THE DEALER AND LEFT IT THERE. AS OF TODAY 7/29 IT IS STILL NOT FIXED. ACCORDING TO THE SERVICE MANAGER AT SAFFORD DODGE IN WARRENTON, VA, THE "BCM", BASIC CONTROL MODULE IS THE PROBLEM. DODGE
Typically appears around 50K miles. Repair cost ~$500
☐
TRANSMISSION: THE VAN WOULD JUMP OUT OF 6TH GEAR WHILE DRIVING, IT WOULD REQUIRE A RESTART TO RESET THE VAN SO IT WOULD GO INTO GEAR AGAIN. THIS VAN IS AN AUTOMATED/MANUAL TRANSMISSION A RESTART REQUIRES THAT THE BRAKE PEDAL IS DEPRESSED WHILE STARTING. THIS SITUATION REQUIRED THAT I MANAGE TO GET OFF TO THE SHO
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)