2021 Mercedes-Benz SPRINTER 2500
Problems, Recalls & Reliability Report
Quick Summary
The 2021 Mercedes-Benz SPRINTER 2500 has 82 owner complaints filed with NHTSA — that's 2.8x the segment average of 29. The most common issue is driver assist/cameras problems (26% of all complaints), specifically: the contact owns a 2021 mercedes-benz sprinter 2500. the contact received notification of nhtsa campaign number: 21v411000 (electrical system, back over prevention) however, the part to the recall repair was unavailable. the contact took the vehicle to the local dealer and it was confirmed that the . There are 18 recalls issued for this model year.
82
Total Complaints
18
Recalls Issued
—/5
Safety Stars
2.8x
vs Segment Avg
Known Problems(top 5 of 8)
DRIVER ASSIST/CAMERAS
21 complaints- • The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 21V411000 (Electrical System, Back Over Prevention) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the
- • The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated while driving on the highway at 65 MPH, there was construction that had directed traffic to the right side of the road. The contact stated that while driving past the construction site, the active lane departure assist warning l
- • My 2021 Mercedes Benz Sprinter van came equipped with Lane Keeping Assistance and Automatic Braking features that are on by default every time the engine is started. There is no way for an owner or a Mercedes Benz technician to have the safety feature set to remain off until the driver chooses to e
“The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 21V411000 (Electrical System, Back Over Prevention) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the ”
— NHTSA complaint filing
Recalls (18)
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter, Metris, and Freightliner Sprinter vehicles equipped with Automatic Locking Retractor (ALR) seat belt assemblies. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these assemblies fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risk: An unsecured child restraint system can increase the risk of injury during a crash.
Fix: Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed on December 21, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267.
Estimated Insurance Cost for 2021 Mercedes-Benz SPRINTER 2500
How this estimate is calculated
Coverage assumed: 100/300/100 liability + comprehensive/collision, $500 deductibles. Data sources: NAIC 2024 + HLDI loss studies.
Maintenance & Warranty
Recommended Mercedes-Benz SPRINTER 2500 Service Intervals
Service A / Service B alternating schedule. Requires MB-approved oil (229.5 spec typically).
"Severe service" conditions (heavy towing, extreme temps, city stop-and-go) typically halve these intervals. Always consult your vehicle's owner's manual for the authoritative schedule.
Mercedes-Benz New-Vehicle Warranty Coverage
EQ EV battery warranty is 10 years/155,000 miles
These are the terms for a new Mercedes-Benz. If you're buying a used 2021 SPRINTER 2500, remaining coverage is usually pro-rated from the vehicle's original in-service date. Not all coverage transfers between owners — check with a Mercedes-Benz dealer for VIN-specific remaining warranty.
Estimated Repair Costs
Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.
🔍 Pre-Purchase Inspection Checklist
Based on 82 owner complaints for this specific year, here's what to check or ask about:
- ☐DRIVER ASSIST/CAMERAS: The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 21V411000 (Electrical System, Back Over Prevention) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the
Typically appears around 50K miles. Repair cost ~$500
- ☐OTHER: 2021 MERCEDES BENZ SPRINTER CARGO VAN. CONSUMER WRITES IN REGARD TO BLUETOOTH SYSTEM. *LD THE CONSUMER STATED THE FEATURE USED TO ANSWER A CELLPHONE VIA BLUETOOTH WAS A SAFETY HAZARD. *JS*DT
Typically appears around 50K miles. Repair cost ~$500
- ☐ELECTRICAL: The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 21V411000 (Electrical System, Back Over Prevention) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the
Typically appears around 50K miles. Repair cost ~$500
- ☐BRAKES: Delivery driver parked at top of customer's driveway. Driver placed van in park and engaged the ebrake. Driver went to rear of vehicle, retrieved customer's package, and exited the van. Driver was handing customer the package when the driver and customer heard clicking sounds coming from van. Va
Typically appears around 50K miles. Repair cost ~$500
- ☐RECALLS: Verify all 18 recalls have been completed — free at any Mercedes-Benz dealer
- ☐General: Get a pre-purchase inspection from an independent mechanic ($100-$200)
Mercedes-Benz SPRINTER 2500 — Year Comparison
How does 2021 compare to other years? Fewer complaints = more reliable.
NHTSA Safety Rating
No NHTSA safety rating available
At a Glance
- Complaints
- 82
- Recalls
- 18
- Fire reports
- 0
- Crash reports
- 3
- Injury reports
- 1
- Segment avg
- 29
Check a Specific VIN
See recalls for YOUR 2021 Mercedes-Benz SPRINTER 2500