2019 Mercedes-Benz SPRINTER 2500
Problems, Recalls & Reliability Report
Quick Summary
The 2019 Mercedes-Benz SPRINTER 2500 has 95 owner complaints filed with NHTSA — that's 3.3x the segment average of 29. The most common issue is steering problems (16% of all complaints), specifically: new purchase 02-29-2020; the mercedes sprinter 2500 that was upfitted by airstream into the airstream interstate nineteen. i drove about 60 miles and when backing from a parking spot i felt a sudden grab/jolt from the right front undercarriage as if backed over a dog/child. thankfully nothing. three. There are 42 recalls issued for this model year. ⚠️ 5 fire reports filed.
95
Total Complaints
42
Recalls Issued
—/5
Safety Stars
3.3x
vs Segment Avg
Known Problems(top 5 of 8)
STEERING
15 complaints- • NEW PURCHASE 02-29-2020; THE MERCEDES SPRINTER 2500 THAT WAS UPFITTED BY AIRSTREAM INTO THE AIRSTREAM INTERSTATE NINETEEN. I DROVE ABOUT 60 MILES AND WHEN BACKING FROM A PARKING SPOT I FELT A SUDDEN GRAB/JOLT FROM THE RIGHT FRONT UNDERCARRIAGE AS IF BACKED OVER A DOG/CHILD. THANKFULLY NOTHING. THREE
- • THIS VEHICLE IS EQUIPPED WITH SOME SORT OF WIND SHEER WARNING SYSTEM THAT DETECTS CROSS WINDS AND SUDDENLY SLAMS ON THE BRAKES, WHEN YOU LEAST EXPECT IT. I WAS DRIVING THE SPEED LIMIT ON I-40 IN ARIZONA AT 75 MPH ON CRUISE CONTROL, AND WAS PASSING A TRUCK IN THE LEFT LANE. IT WAS A SOMEWHAT WINDY
- • THIS AFTERNOON (2020-08-09) THE POWER STEERING SYSTEM ON MY VAN FAILED. NO WARNING, NO WARNING LIGHTS ON THE DASH. JUST A SUDDEN DESIRE TO NOT WANT TO GO ROUND A CORNER AND PLOW STRAIGHT ON JUST AS I WAS ENTERING A TWISTY MOUNTAIN CANYON WITH PRECIPITOUS DROPS (LEE HILL DR, BOULDER, CO). LUCKILY I W
“NEW PURCHASE 02-29-2020; THE MERCEDES SPRINTER 2500 THAT WAS UPFITTED BY AIRSTREAM INTO THE AIRSTREAM INTERSTATE NINETEEN. I DROVE ABOUT 60 MILES AND WHEN BACKING FROM A PARKING SPOT I FELT A SUDDEN GRAB/JOLT FROM THE RIGHT FRONT UNDERCARRIAGE AS IF BACKED OVER A DOG/CHILD. THANKFULLY NOTHING. THREE”
— NHTSA complaint filing
When Problems Appear on the 2019 Mercedes-Benz SPRINTER 2500
Based on 54 owner complaints that included an odometer reading. Median mileage at time of complaint: 15K miles. Most complaints cluster in the 0-30K miles range.
STEERING
TRANSMISSION
BRAKES
Mileage figures are self-reported by owners in NHTSA complaint filings. Peak bucket = the mileage range with the most complaints for that component; it reflects when owners noticed and reported problems, not necessarily when the fault first occurred.
Recalls (42)
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter (Platform 907) vehicles equipped with high-beam assist. A software error in the control unit may prevent the driver from being able to switch off the high beams when intended.
Risk: Being unable to turn off the high beams may result in oncoming traffic being blinded by the vehicle's lights, increasing the risk of crash.
Fix: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will update the control unit software, free of charge. The recall began June 14, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FERNLI.
Estimated Insurance Cost for 2019 Mercedes-Benz SPRINTER 2500
How this estimate is calculated
Coverage assumed: 100/300/100 liability + comprehensive/collision, $500 deductibles. Data sources: NAIC 2024 + HLDI loss studies.
Maintenance & Warranty
Recommended Mercedes-Benz SPRINTER 2500 Service Intervals
Service A / Service B alternating schedule. Requires MB-approved oil (229.5 spec typically).
"Severe service" conditions (heavy towing, extreme temps, city stop-and-go) typically halve these intervals. Always consult your vehicle's owner's manual for the authoritative schedule.
Mercedes-Benz New-Vehicle Warranty Coverage
EQ EV battery warranty is 10 years/155,000 miles
These are the terms for a new Mercedes-Benz. If you're buying a used 2019 SPRINTER 2500, remaining coverage is usually pro-rated from the vehicle's original in-service date. Not all coverage transfers between owners — check with a Mercedes-Benz dealer for VIN-specific remaining warranty.
Estimated Repair Costs
Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.
🔍 Pre-Purchase Inspection Checklist
Based on 95 owner complaints for this specific year, here's what to check or ask about:
- ☐STEERING: NEW PURCHASE 02-29-2020; THE MERCEDES SPRINTER 2500 THAT WAS UPFITTED BY AIRSTREAM INTO THE AIRSTREAM INTERSTATE NINETEEN. I DROVE ABOUT 60 MILES AND WHEN BACKING FROM A PARKING SPOT I FELT A SUDDEN GRAB/JOLT FROM THE RIGHT FRONT UNDERCARRIAGE AS IF BACKED OVER A DOG/CHILD. THANKFULLY NOTHING. THREE
Typically appears around 50K miles. Repair cost ~$500
- ☐TRANSMISSION: IT IS BRAND NEW VEHICLE AND WHILE DRIVING A STRANGE SOUND IS COMING FROM THE VEHICLE, I WENT BACK TO DEALER AND I WAS TOLD IT IS AN MANUFACTURING DEFECT ON DRIVER SHAFT AND BEARINGS. NO PARTS AVAILABLE SO FAR AND THEY REFUSE TO GIVE ANOTHER NEW VEHICLE, THEY ARE NOT ABLE TO PROVIDE LOAN VEHICLE EITH
Typically appears around 50K miles. Repair cost ~$500
- ☐OTHER: SPRINTER VAN CAUGHT FIRE BURNING UP THE ENTIRE VEHICLE. VAN WAS SERVICED A WEEK PRIOR TO FIRE FOR AN ISSUE WITH THE A/C BY MERCEDES BENZ OF JACKSONVILLE. VAN WAS DRIVEN DAILY AFTER SERVICE APPOINTMENT AND BEGAN TO SMOKE. ONCE IT WAS PARKED IN A PARKING LOT (CHURCH/SCHOOL LOT) IT BURST INTO FLAMES
Typically appears around 50K miles. Repair cost ~$500
- ☐BRAKES: NEW PURCHASE 02-29-2020; THE MERCEDES SPRINTER 2500 THAT WAS UPFITTED BY AIRSTREAM INTO THE AIRSTREAM INTERSTATE NINETEEN. I DROVE ABOUT 60 MILES AND WHEN BACKING FROM A PARKING SPOT I FELT A SUDDEN GRAB/JOLT FROM THE RIGHT FRONT UNDERCARRIAGE AS IF BACKED OVER A DOG/CHILD. THANKFULLY NOTHING. THREE
Typically appears around 50K miles. Repair cost ~$500
- ☐RECALLS: Verify all 42 recalls have been completed — free at any Mercedes-Benz dealer
- ☐General: Get a pre-purchase inspection from an independent mechanic ($100-$200)
Mercedes-Benz SPRINTER 2500 — Year Comparison
How does 2019 compare to other years? Fewer complaints = more reliable.
NHTSA Safety Rating
No NHTSA safety rating available
At a Glance
- Complaints
- 95
- Recalls
- 42
- Fire reports
- 5
- Crash reports
- 13
- Injury reports
- 3
- Segment avg
- 29
Check a Specific VIN
See recalls for YOUR 2019 Mercedes-Benz SPRINTER 2500