2015 Mercedes-Benz SPRINTER 2500

Problems, Recalls & Reliability Report

Above Average

Quick Summary

The 2015 Mercedes-Benz SPRINTER 2500 has 29 owner complaints filed with NHTSA — that's 0.4x the segment average of 80. The most common issue is steering problems (14% of all complaints), specifically: on thursday july 9th after 9:00 pm, i was driving up route 8 in virginia from north carolina and my power steering went out. my van has suffered from substantial noise and vibration between 1600 and 2000 rpm on slight grades since the day after i purchased it. with just shy of 20,000 miles on the va.

Total Complaints

Recalls Issued

—/5

Safety Stars

0.4x

vs Segment Avg

Known Problems

STEERING

4 complaints

14%

• ON THURSDAY JULY 9TH AFTER 9:00 PM, I WAS DRIVING UP ROUTE 8 IN VIRGINIA FROM NORTH CAROLINA AND MY POWER STEERING WENT OUT. MY VAN HAS SUFFERED FROM SUBSTANTIAL NOISE AND VIBRATION BETWEEN 1600 AND 2000 RPM ON SLIGHT GRADES SINCE THE DAY AFTER I PURCHASED IT. WITH JUST SHY OF 20,000 MILES ON THE VA
• I NOTICED A RECALL FOR THE MB SPRINTER 2500 - YEAR 2015-2020 WITH A LEAKING POWER STEERING CLAMP/HOSE.(20V-663) MY VAN IS NOT INCLUDED IN THIS RECALL DESPITE BEING A 2015 MB SPRINTER 2500. I HAD THIS PART REPLACED ON MY VAN TWO WEEKS AGO. PLEASE DIG DEEPER INTO THE VANS AS THERE ARE OTHER VINS THAT
• The contact owns a 2015 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was parked in the driveway, he noticed fluid dripping from the vehicle. The contact stated that upon inspecting the vehicle, he noticed that the power steering hose was leaking. The vehicle was not diagnos

Typical onset: 50K miles Est. repair: $500

“ON THURSDAY JULY 9TH AFTER 9:00 PM, I WAS DRIVING UP ROUTE 8 IN VIRGINIA FROM NORTH CAROLINA AND MY POWER STEERING WENT OUT. MY VAN HAS SUFFERED FROM SUBSTANTIAL NOISE AND VIBRATION BETWEEN 1600 AND 2000 RPM ON SLIGHT GRADES SINCE THE DAY AFTER I PURCHASED IT. WITH JUST SHY OF 20,000 MILES ON THE VA”

— NHTSA complaint filing

SPEED CONTROL

3 complaints

10%

• THE 2015 MERCEDES-BENZ SPRINTER CRUISE CONTROL SHOWS NO ICON WHEN ACTIVATED. THE CRUISE CONTROL, LEVER IS LOCATED CLOSE TO THE TURN SINGLE SWITCH AND HAS A SIMILAR DESIGN. MAKING IT EASY TO ACTIVATE BY MISTAKE. THE DESIGN I BELIEVE IS NOT A THE PROBLEM. BENZ HAS USED THIS LAYOUT FOR YEARS ON ALL V
• ON 10/15/2018 WHILE DRIVING THE VEHICLE I BEGAN EXPERIENCING FLUCTUATIONS IN SPEED, WHAT FELT TO BE AT TIMES A SLIPPING TRANSMISSION, DIFFICULTY BREAKING, AND INEXPLICABLE WARNINGS ON MY DASH MESSAGE BOARD, AND A FEELING OF A LOSS OF CONTROL OF THE VEHICLE. I HAD THE VEHICLE TOWED FROM TUNICA, MS.
• one or more of the rear-wheel speed sensors may experience an electrical failure, which potentially could lead to a disablement of the Electronic Stability Control (“ESP”) control unit functions. If ESP control unit functions are disabled, vehicle driving stability may be impacted under certain driv

Typical onset: 50K miles Est. repair: $500

“THE 2015 MERCEDES-BENZ SPRINTER CRUISE CONTROL SHOWS NO ICON WHEN ACTIVATED. THE CRUISE CONTROL, LEVER IS LOCATED CLOSE TO THE TURN SINGLE SWITCH AND HAS A SIMILAR DESIGN. MAKING IT EASY TO ACTIVATE BY MISTAKE. THE DESIGN I BELIEVE IS NOT A THE PROBLEM. BENZ HAS USED THIS LAYOUT FOR YEARS ON ALL V”

— NHTSA complaint filing

AIR BAGS

3 complaints

10%

• DEALERSHIP STATED THEY DID NOT HAVE THE PARTS TO COMPLETE THE RECALL WHEN TAKEN IN BACK IN FEBRUARY 2017. WHICH WAS NOT NOTED ON THE INVOICE.
• TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V004000 (AIR BAGS) AND 16V077000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF OM
• TAKATA RECALL: RECEIVED NOTICE APPROXIMATELY 6 MONTHS AGO. SAN FRANCISCO DEALER STILL DOES NOT HAVE THE PARTS TO CORRECT PROBLEM. I DON'T KNOW IF IT IS SAFE TO DRIVE THE VEHICLE AND NO ONE CAN OR IS WILLING TO GIVE ME THAT ASSURANCE. SHOULD I NOT DRIVE IT?

Typical onset: 50K miles Est. repair: $500

“DEALERSHIP STATED THEY DID NOT HAVE THE PARTS TO COMPLETE THE RECALL WHEN TAKEN IN BACK IN FEBRUARY 2017. WHICH WAS NOT NOTED ON THE INVOICE.”

— NHTSA complaint filing

OTHER

3 complaints

10%

• MY AIR CONDITIONING SYSTEM WENT OUT AT 90K IT'S A VERY COMMON PROBLEM FOR THIS VEHICLE ACCORDING TO MY MECHANIC. THE AC COMPRESSOR STOPPED WORKING CAUSING A $3000 BILL THEN TO MAKE MATTERS WORSE THE NEW ONE BROKE DOWN 1Y LATER THEN THEN 2ND ONE BROKE AFTER JUST 3 MONTHS OF BEING ISOLATED. NOW THE
• TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ SPRINTER 2500. WHILE PARKING ON A HILL WITH THE EMERGENCY BRAKE APPLIED, THE BRAKE FAILED AND THE VEHICLE STRUCK A CURB IN REVERSE. THERE WERE NO WARNING INDICATORS ILLUMINATED. AT A LATER DATE, WHILE DRIVING 35 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND T
• Catastrophic engine failure one week after DEF warranty service following class action lawsuit.

Typical onset: 50K miles Est. repair: $500

“MY AIR CONDITIONING SYSTEM WENT OUT AT 90K IT'S A VERY COMMON PROBLEM FOR THIS VEHICLE ACCORDING TO MY MECHANIC. THE AC COMPRESSOR STOPPED WORKING CAUSING A $3000 BILL THEN TO MAKE MATTERS WORSE THE NEW ONE BROKE DOWN 1Y LATER THEN THEN 2ND ONE BROKE AFTER JUST 3 MONTHS OF BEING ISOLATED. NOW THE ”

— NHTSA complaint filing

ENGINE

2 complaints

• TL* THE CONTACT OWNS A 2015 MERCEDES BENZ SPRINTER 2500. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V764000 (ENGINE AND ENGINE COOLING). THE DEALER STATED THAT THEY WERE NOT EQUIPPED WITH THE TOOLS TO PERFORM THE RECALL REPAIRS. A SECOND AUTHORIZED DEALER WAS CONTAC
• Catastrophic engine failure one week after DEF warranty service following class action lawsuit.

Typical onset: 50K miles Est. repair: $500

“TL* THE CONTACT OWNS A 2015 MERCEDES BENZ SPRINTER 2500. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V764000 (ENGINE AND ENGINE COOLING). THE DEALER STATED THAT THEY WERE NOT EQUIPPED WITH THE TOOLS TO PERFORM THE RECALL REPAIRS. A SECOND AUTHORIZED DEALER WAS CONTAC”

— NHTSA complaint filing

Estimated Repair Costs

STEERING(~50K mi)

$500

SPEED CONTROL(~50K mi)

$500

AIR BAGS(~50K mi)

$500

OTHER(~50K mi)

$500

ENGINE(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 29 owner complaints for this specific year, here's what to check or ask about:

☐
STEERING: ON THURSDAY JULY 9TH AFTER 9:00 PM, I WAS DRIVING UP ROUTE 8 IN VIRGINIA FROM NORTH CAROLINA AND MY POWER STEERING WENT OUT. MY VAN HAS SUFFERED FROM SUBSTANTIAL NOISE AND VIBRATION BETWEEN 1600 AND 2000 RPM ON SLIGHT GRADES SINCE THE DAY AFTER I PURCHASED IT. WITH JUST SHY OF 20,000 MILES ON THE VA
Typically appears around 50K miles. Repair cost ~$500
☐
SPEED CONTROL: THE 2015 MERCEDES-BENZ SPRINTER CRUISE CONTROL SHOWS NO ICON WHEN ACTIVATED. THE CRUISE CONTROL, LEVER IS LOCATED CLOSE TO THE TURN SINGLE SWITCH AND HAS A SIMILAR DESIGN. MAKING IT EASY TO ACTIVATE BY MISTAKE. THE DESIGN I BELIEVE IS NOT A THE PROBLEM. BENZ HAS USED THIS LAYOUT FOR YEARS ON ALL V
Typically appears around 50K miles. Repair cost ~$500
☐
AIR BAGS: DEALERSHIP STATED THEY DID NOT HAVE THE PARTS TO COMPLETE THE RECALL WHEN TAKEN IN BACK IN FEBRUARY 2017. WHICH WAS NOT NOTED ON THE INVOICE.
Typically appears around 50K miles. Repair cost ~$500
☐
OTHER: MY AIR CONDITIONING SYSTEM WENT OUT AT 90K IT'S A VERY COMMON PROBLEM FOR THIS VEHICLE ACCORDING TO MY MECHANIC. THE AC COMPRESSOR STOPPED WORKING CAUSING A $3000 BILL THEN TO MAKE MATTERS WORSE THE NEW ONE BROKE DOWN 1Y LATER THEN THEN 2ND ONE BROKE AFTER JUST 3 MONTHS OF BEING ISOLATED. NOW THE
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)