2017 Mercedes-Benz SPRINTER 2500

Problems, Recalls & Reliability Report

Excellent Reliability

Quick Summary

The 2017 Mercedes-Benz SPRINTER 2500 has 15 owner complaints filed with NHTSA — that's 0.2x the segment average of 80. The most common issue is steering problems (27% of all complaints), specifically: while driving slowly (10mph), roughly straight, on a gravel road, the power steering suddenly failed. i was able to steer, but steering effort was very high. the lower hose connected to the cooler for the power steering fluid had fallen off and all the fluid had been expelled. i could see no reason .

Total Complaints

Recalls Issued

—/5

Safety Stars

0.2x

vs Segment Avg

Known Problems

STEERING

4 complaints

27%

• WHILE DRIVING SLOWLY (10MPH), ROUGHLY STRAIGHT, ON A GRAVEL ROAD, THE POWER STEERING SUDDENLY FAILED. I WAS ABLE TO STEER, BUT STEERING EFFORT WAS VERY HIGH. THE LOWER HOSE CONNECTED TO THE COOLER FOR THE POWER STEERING FLUID HAD FALLEN OFF AND ALL THE FLUID HAD BEEN EXPELLED. I COULD SEE NO REASON
• THE CROSSWIND ASSIST IS NOT WORKING. BECAUSE OF THE HIGH PROFILE ON THIS VAN, IT BECOMES VERY DANGEROUS IN WINDY CONDITIONS. WE ALMOST GOT BLOWN OUT OF THE FREEWAY BECAUSE OF THIS FEATURE NOT WORKING ON OUR 2017 VAN. I TOOK IT TO THE DEALER AND THEY CAN NOT DUPLICATE THE ISSUE. OF COURSE NOT, WE LIV
• LOWER POWER STEERING HOSE DETACHING FROM COOLER CAUSING LOSS OF POWER STEERING. I HAVE 8500 MILES ON THE VAN. THIS IS A KNOWN ISSUE ACROSS ALL SPRINTER FORUMS. I HAVE TO ADD A NEW CLAMP TO FIX THE ISSUE. IM SO SURPRISED TO LEARN THAT MB HAVE DONE NOTHING TO FIX THAT ISSUE ON ALL SPRINTER VAN... ITS

Typical onset: 50K miles Est. repair: $500

“WHILE DRIVING SLOWLY (10MPH), ROUGHLY STRAIGHT, ON A GRAVEL ROAD, THE POWER STEERING SUDDENLY FAILED. I WAS ABLE TO STEER, BUT STEERING EFFORT WAS VERY HIGH. THE LOWER HOSE CONNECTED TO THE COOLER FOR THE POWER STEERING FLUID HAD FALLEN OFF AND ALL THE FLUID HAD BEEN EXPELLED. I COULD SEE NO REASON ”

— NHTSA complaint filing

ELECTRICAL

3 complaints

20%

• EVERY 400 0R SO MILES THE CHECK ENGINE LIGHT COMES ON. CODES ARE 19DE00H AND P16CC00 AND P18F100 RELATING TO THE DEF BURN. I HAVE STOPPED AT THREE MB DEALERSHIPS. THEY LOOK AT CODE AND RESET SYSTEM AND TELL ME TO DRIVE THE VEHICLE. THEY ALSO HAVE SENT SEVERAL PEOPLE LETTERS TO REQUEST THEY HAVE THE
• The contact owns a 2017 Pleasure Way RV built on a 2017 Mercedes-Benz Sprinter 2500 chassis. The contact stated while driving approximately 70 MPH, the vehicle experienced a loss of motive power, brakes, power steering, and engine functionality. The vehicle was pulled over and restarted and function
• Odometer Fraud. The contact purchased a 2017 Mercedes-Benz Sprinter 2500. The contact stated that it was discovered that there was a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the mileage was 41,000. It was later discovered upon diagnosis that th

Typical onset: 50K miles Est. repair: $500

“EVERY 400 0R SO MILES THE CHECK ENGINE LIGHT COMES ON. CODES ARE 19DE00H AND P16CC00 AND P18F100 RELATING TO THE DEF BURN. I HAVE STOPPED AT THREE MB DEALERSHIPS. THEY LOOK AT CODE AND RESET SYSTEM AND TELL ME TO DRIVE THE VEHICLE. THEY ALSO HAVE SENT SEVERAL PEOPLE LETTERS TO REQUEST THEY HAVE THE ”

— NHTSA complaint filing

ENGINE

2 complaints

13%

• The contact owns a 2017 Mercedes-Benz Sprinter 2500. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was
• The contact owns a 2017 Mercedes-Benz Sprinter 2500. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was

Typical onset: 50K miles Est. repair: $500

“The contact owns a 2017 Mercedes-Benz Sprinter 2500. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was ”

— NHTSA complaint filing

BODY/STRUCTURE

1 complaints

• TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ SPRINTER 2500. WHILE DRIVING VARIOUS SPEEDS, A RATTLING NOISE WAS HEARD INSIDE THE CARGO AREA. ALSO, DURING EXTREME HEAT, THE PASSENGER SIDE WOULD WARP. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF TEMECULA (40910 TEMECULA CENTER DR., TEMECULA, CA 92591, (951)

Typical onset: 50K miles Est. repair: $500

“TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ SPRINTER 2500. WHILE DRIVING VARIOUS SPEEDS, A RATTLING NOISE WAS HEARD INSIDE THE CARGO AREA. ALSO, DURING EXTREME HEAT, THE PASSENGER SIDE WOULD WARP. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF TEMECULA (40910 TEMECULA CENTER DR., TEMECULA, CA 92591, (951) ”

— NHTSA complaint filing

TRANSMISSION

1 complaints

• TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ SPRINTER 2500 (NA). WHILE DRIVING 10 MPH, THE TRANSMISSION WENT INTO NEUTRAL AND THE VEHICLE FAILED TO ACCELERATE. THE CONTACT HAD TO QUICKLY SHIFT GEARS WHILE IN TRAFFIC. AFTERWARDS, THE VEHICLE DROVE NORMALLY. THERE WAS NO WARNING INDICATOR ILLUMINATED. TH

Typical onset: 50K miles Est. repair: $500

“TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ SPRINTER 2500 (NA). WHILE DRIVING 10 MPH, THE TRANSMISSION WENT INTO NEUTRAL AND THE VEHICLE FAILED TO ACCELERATE. THE CONTACT HAD TO QUICKLY SHIFT GEARS WHILE IN TRAFFIC. AFTERWARDS, THE VEHICLE DROVE NORMALLY. THERE WAS NO WARNING INDICATOR ILLUMINATED. TH”

— NHTSA complaint filing

Estimated Repair Costs

STEERING(~50K mi)

$500

ELECTRICAL(~50K mi)

$500

ENGINE(~50K mi)

$500

BODY/STRUCTURE(~50K mi)

$500

TRANSMISSION(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 15 owner complaints for this specific year, here's what to check or ask about:

☐
STEERING: WHILE DRIVING SLOWLY (10MPH), ROUGHLY STRAIGHT, ON A GRAVEL ROAD, THE POWER STEERING SUDDENLY FAILED. I WAS ABLE TO STEER, BUT STEERING EFFORT WAS VERY HIGH. THE LOWER HOSE CONNECTED TO THE COOLER FOR THE POWER STEERING FLUID HAD FALLEN OFF AND ALL THE FLUID HAD BEEN EXPELLED. I COULD SEE NO REASON
Typically appears around 50K miles. Repair cost ~$500
☐
ELECTRICAL: EVERY 400 0R SO MILES THE CHECK ENGINE LIGHT COMES ON. CODES ARE 19DE00H AND P16CC00 AND P18F100 RELATING TO THE DEF BURN. I HAVE STOPPED AT THREE MB DEALERSHIPS. THEY LOOK AT CODE AND RESET SYSTEM AND TELL ME TO DRIVE THE VEHICLE. THEY ALSO HAVE SENT SEVERAL PEOPLE LETTERS TO REQUEST THEY HAVE THE
Typically appears around 50K miles. Repair cost ~$500
☐
ENGINE: The contact owns a 2017 Mercedes-Benz Sprinter 2500. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was
Typically appears around 50K miles. Repair cost ~$500
☐
BODY/STRUCTURE: TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ SPRINTER 2500. WHILE DRIVING VARIOUS SPEEDS, A RATTLING NOISE WAS HEARD INSIDE THE CARGO AREA. ALSO, DURING EXTREME HEAT, THE PASSENGER SIDE WOULD WARP. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF TEMECULA (40910 TEMECULA CENTER DR., TEMECULA, CA 92591, (951)
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)