2014 Mercedes-Benz SPRINTER 2500
Problems, Recalls & Reliability Report
Quick Summary
The 2014 Mercedes-Benz SPRINTER 2500 has 43 owner complaints filed with NHTSA — that's 0.5x the segment average of 80. The most common issue is air bags problems (35% of all complaints), specifically: tl* takata recall. the contact owns a 2014 mercedes-benz sprinter 2500. the contact received notification of nhtsa campaign number: 16v077000 (air bags). the part to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall rep. ⚠️ 5 fire reports filed.
43
Total Complaints
0
Recalls Issued
—/5
Safety Stars
0.5x
vs Segment Avg
Known Problems
AIR BAGS
15 complaints- • TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REP
- • TAKATA RECALL - NOTIFIED OF RECALL FEBRUARY 11, 2016. AS OF NOV. 2017 (MORE THAN ONE YEAR LATER) REMEDY IS STILL NOT AVAILABLE FROM THE MANUFACTURER. OVER A FULL YEAR WAITING FOR REMEDY AND COUNTING, WITH NOT EVEN AN ETA IN SIGHT. UNACCEPTABLE!
- • TAKATA RECALL - HEN WILL I GET MY DEFECTIVE AIR BAG REPLACED? MY SERVICE PROIDER HAS BEEN UNABLE TO SCHEDULE A REPLACEMENT BECAUSE THEY DO NOT HAVE PARTS.
“TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REP”
— NHTSA complaint filing
ENGINE
9 complaints- • CAR HAS BEEN DRIVING NORMALLY FOR SEVERAL MIN AT HIGHWAY SPEEDS. WHILE STOPPED AT STOPLIGHT OR WHILE DRIVING SLOWLY THROUGH A PARKING LOT THE VEHICLE WILL STALL AND SHUT OFF. THE VEHICLE DOES RESTART WHEN TURNED TO OFF POSITION AND RESTARTED. NO CHECK ENGINE LIGHTS ILLUMINATE AFTERWARD AND VEHICLE D
- • I STARTED TO SMELL EXHAUST FUMES ON THE CAB OF MY VAN. I AM HAVING HEADACHES AND NOSEA . DOING RESEARCH ONLINE I DISCOVERED THAT THIS IS A COMMON PROBLEM WITH 2014 MERCEDES SPRINTER. THIS IS A HEALTH HAZARD AND A SAFETY ISSUE. THERE ARE NO SENSORS ON .
- • THIS VEHICLE, PLUS NUMEROUS OTHER MB MODELS, ARE THE SUBJECT OF AN EMISSIONS LAWSUIT. THERE IS A REMEDY AVAILABLE TO RECTIFY THE ISSUE AND TO QUALIFY THE RESPECTIVE OWNERS TO SOME SIGNIFICANT COMPENSATION. I DISCOVERED THIS BY ACCIDENT ON-LINE. I HAVE NOT BEEN CONTACTED BY MB AND THERE IS NO RECALL
“CAR HAS BEEN DRIVING NORMALLY FOR SEVERAL MIN AT HIGHWAY SPEEDS. WHILE STOPPED AT STOPLIGHT OR WHILE DRIVING SLOWLY THROUGH A PARKING LOT THE VEHICLE WILL STALL AND SHUT OFF. THE VEHICLE DOES RESTART WHEN TURNED TO OFF POSITION AND RESTARTED. NO CHECK ENGINE LIGHTS ILLUMINATE AFTERWARD AND VEHICLE D”
— NHTSA complaint filing
ELECTRICAL
3 complaints- • AT NIGHT THE HEADLIGHT SWITCH IS NOT ILLUMINATED SHOWING THE POSITION OF THE HEADLIGHT SWITCH. THERE IS NO WAY TO SEE WHAT IS SELECTED BY THE HEADLIGHT SWITCH EXCEPT WITH A FLASHLIGHT. THE INTERIOR LIGHTS ARE NOT BRIGHT ENOUGH TO ILLUMINATE THE DASH IN THE ARE OF THE HEADLIGHT SWITCH TO KNOW WHERE I
- • VEHICLE WAS DRIVEN ABOUT 5 MILES, PARKED AND NOT RUNNING, ABOUT 2.5HRS LATER FIRE STARTED ON THE LEFT REAR SIDE / UNDERCARRIAGE. FUEL TANK CAUGHT FIRE. NO PRIOR RUNNING DEFECTS. STARTING POINT FOR THE FIRE APPEARS AT OR NEXT TO FUEL TANK ON THE LEFT SIDE WITH THE FIRST FLAMES VISIBLE UP THE LEFT
- • Odometer Fraud. The contact purchased a 2014 Mercedes-Benz Sprinter 2500. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 70,000 and at the time
“AT NIGHT THE HEADLIGHT SWITCH IS NOT ILLUMINATED SHOWING THE POSITION OF THE HEADLIGHT SWITCH. THERE IS NO WAY TO SEE WHAT IS SELECTED BY THE HEADLIGHT SWITCH EXCEPT WITH A FLASHLIGHT. THE INTERIOR LIGHTS ARE NOT BRIGHT ENOUGH TO ILLUMINATE THE DASH IN THE ARE OF THE HEADLIGHT SWITCH TO KNOW WHERE I”
— NHTSA complaint filing
FUEL SYSTEM
3 complaints- • THE DAY I PURCHASED THE VAN WHILE STILL AT THE DEALER A WARNING CHIME CAME ON AND NO ONE COULD FIGURE OUT WHAT IS WRONG THEN IT FINALLY WENT AWAY BY ITSELF. THAT HAPPENED SEVERAL TIMES SINCE I PURCHASED IT LAST AUGUST. I TOOK IT TO TWO MERCEDES DEALERS BUT NO USE. I ALSO EXPERIENCED A DRASTIC DROP I
- • VEHICLE WAS DRIVEN ABOUT 5 MILES, PARKED AND NOT RUNNING, ABOUT 2.5HRS LATER FIRE STARTED ON THE LEFT REAR SIDE / UNDERCARRIAGE. FUEL TANK CAUGHT FIRE. NO PRIOR RUNNING DEFECTS. STARTING POINT FOR THE FIRE APPEARS AT OR NEXT TO FUEL TANK ON THE LEFT SIDE WITH THE FIRST FLAMES VISIBLE UP THE LEFT
- • Diesel fuel leaking from hose that goes into engine.
“THE DAY I PURCHASED THE VAN WHILE STILL AT THE DEALER A WARNING CHIME CAME ON AND NO ONE COULD FIGURE OUT WHAT IS WRONG THEN IT FINALLY WENT AWAY BY ITSELF. THAT HAPPENED SEVERAL TIMES SINCE I PURCHASED IT LAST AUGUST. I TOOK IT TO TWO MERCEDES DEALERS BUT NO USE. I ALSO EXPERIENCED A DRASTIC DROP I”
— NHTSA complaint filing
OTHER
3 complaints- • AIR CONDITION ON TOP THE ROOF LEAK,EVERY TIME IS RAIN LEAKS ON THE PASSENGERS.
- • EVENT DATA RECORDER MISSING FROM SPRINTERS. I WAS INVOLVED IN A HIGH SPEED CRASH. I WON'T GO INTO DETAILS AT THIS TIME PENDING THE INVESTIGATIONS. BUT I LEARNED THAT THERE IS NO "EDR" EVENT DATA RECORDERS ON THE SPRINTERS. WHEN I LEARNED OF THESE AND WHAT THEY DO IN THE EVENT OF A CRASH I WAS DISAPP
- • Ever since I bought the vehicle, I have had to take it in usually multiple times a year to the dealership. Because water randomly dumps into the vehicle on the passengers from the roof AC unit.! On one occasion going down the highway at night it dumped water on a newborn baby in a car seat causing u
“AIR CONDITION ON TOP THE ROOF LEAK,EVERY TIME IS RAIN LEAKS ON THE PASSENGERS.”
— NHTSA complaint filing
Estimated Repair Costs
Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.
🔍 Pre-Purchase Inspection Checklist
Based on 43 owner complaints for this specific year, here's what to check or ask about:
- ☐AIR BAGS: TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REP
Typically appears around 50K miles. Repair cost ~$500
- ☐ENGINE: CAR HAS BEEN DRIVING NORMALLY FOR SEVERAL MIN AT HIGHWAY SPEEDS. WHILE STOPPED AT STOPLIGHT OR WHILE DRIVING SLOWLY THROUGH A PARKING LOT THE VEHICLE WILL STALL AND SHUT OFF. THE VEHICLE DOES RESTART WHEN TURNED TO OFF POSITION AND RESTARTED. NO CHECK ENGINE LIGHTS ILLUMINATE AFTERWARD AND VEHICLE D
Typically appears around 50K miles. Repair cost ~$500
- ☐ELECTRICAL: AT NIGHT THE HEADLIGHT SWITCH IS NOT ILLUMINATED SHOWING THE POSITION OF THE HEADLIGHT SWITCH. THERE IS NO WAY TO SEE WHAT IS SELECTED BY THE HEADLIGHT SWITCH EXCEPT WITH A FLASHLIGHT. THE INTERIOR LIGHTS ARE NOT BRIGHT ENOUGH TO ILLUMINATE THE DASH IN THE ARE OF THE HEADLIGHT SWITCH TO KNOW WHERE I
Typically appears around 50K miles. Repair cost ~$500
- ☐FUEL SYSTEM: THE DAY I PURCHASED THE VAN WHILE STILL AT THE DEALER A WARNING CHIME CAME ON AND NO ONE COULD FIGURE OUT WHAT IS WRONG THEN IT FINALLY WENT AWAY BY ITSELF. THAT HAPPENED SEVERAL TIMES SINCE I PURCHASED IT LAST AUGUST. I TOOK IT TO TWO MERCEDES DEALERS BUT NO USE. I ALSO EXPERIENCED A DRASTIC DROP I
Typically appears around 50K miles. Repair cost ~$500
- ☐General: Get a pre-purchase inspection from an independent mechanic ($100-$200)
Mercedes-Benz SPRINTER 2500 — Year Comparison
How does 2014 compare to other years? Fewer complaints = more reliable.
NHTSA Safety Rating
No NHTSA safety rating available
At a Glance
- Complaints
- 43
- Recalls
- 0
- Fire reports
- 5
- Crash reports
- 1
- Injury reports
- 0
- Segment avg
- 80
Check a Specific VIN
See recalls for YOUR 2014 Mercedes-Benz SPRINTER 2500