2022 Mercedes-Benz SPRINTER 2500
Problems, Recalls & Reliability Report
Quick Summary
The 2022 Mercedes-Benz SPRINTER 2500 has 55 owner complaints filed with NHTSA — that's 0.7x the segment average of 80. The most common issue is speed control problems (16% of all complaints), specifically: the distronic cruise control system cuts out after a period of seeing no vehicles in front, sometimes an hour, sometimes two hours. but when this happens, it then begins disabling other safety systems like emergency braking. there is no way to quickly reset the system. i spoke with the mercedes benz.
55
Total Complaints
0
Recalls Issued
—/5
Safety Stars
0.7x
vs Segment Avg
Known Problems
SPEED CONTROL
9 complaints- • The distronic cruise control system cuts out after a period of seeing no vehicles in front, sometimes an hour, sometimes two hours. But when this happens, it then begins disabling other safety systems like emergency braking. There is no way to quickly reset the system. I spoke with the Mercedes Benz
- • The distronic cruise control system cuts out after a period of seeing no vehicles in front, sometimes an hour, sometimes two hours. But when this happens, it then begins disabling other safety systems like emergency braking. There is no way to quickly reset the system. I spoke with the Mercedes Benz
- • Brand new van with less than 1000 miles on it. Driving in the High Sierras 8600 - 9000 ft. Altitude seems to be related to this problem. I have not had the problem in San Francisco on steep hills. Problem: When leaving a stop, on any uphill slope RPMs will stay well under 2000 and the van barely mo
“The distronic cruise control system cuts out after a period of seeing no vehicles in front, sometimes an hour, sometimes two hours. But when this happens, it then begins disabling other safety systems like emergency braking. There is no way to quickly reset the system. I spoke with the Mercedes Benz”
— NHTSA complaint filing
ENGINE
8 complaints- • At elevations above about 6,500ft, the Sprinter is essentially immobile or becomes intermittently unresponsive to the gas pedal when it is depressed. This happens routinely at elevation and has led to unresponsive acceleration while driving. The unresponsive accelerator has compromised safety when t
- • The vehicle will lose power at high altitudes. I will push the gas pedal all the way down and the RPMs do not move nor does the vehicle move. This has left me in dangerous situations at intersections. I have spoken with a Mercedes dealer in Denver and they have multiple reports of this problem.
- • Upon starting the van (brand new, less than 300 mi driven) everything functions normally in P, however as soon as I shift into D, there is no power and the gas pedal is completely unresponsive (Can push pedal to the floor and still 0 RPM). This issue happens randomly, though the common factor that m
“At elevations above about 6,500ft, the Sprinter is essentially immobile or becomes intermittently unresponsive to the gas pedal when it is depressed. This happens routinely at elevation and has led to unresponsive acceleration while driving. The unresponsive accelerator has compromised safety when t”
— NHTSA complaint filing
OTHER
7 complaints- • My transportation business invested in a Commercial Sprinter Van 2500 4x4 2022, that was purchase on November 19th, 2022. We use these cargo van to transport LTL throughout United States and Canada. On December 23rd, 2022 the vehicle was involved in an incident that almost resulted to death of the d
- • Upon starting the van (brand new, less than 300 mi driven) everything functions normally in P, however as soon as I shift into D, there is no power and the gas pedal is completely unresponsive (Can push pedal to the floor and still 0 RPM). This issue happens randomly, though the common factor that m
- • When parked or stopped at elevation (above 9,000) feet, the throttle doesn’t work. The vehicle just rolls down the hill (if on one) or stays put if on a flat surface. This is dangerous because I could roll into someone, and if alone, I am stranded with a vehicle that doesn’t work. I have contacted M
“My transportation business invested in a Commercial Sprinter Van 2500 4x4 2022, that was purchase on November 19th, 2022. We use these cargo van to transport LTL throughout United States and Canada. On December 23rd, 2022 the vehicle was involved in an incident that almost resulted to death of the d”
— NHTSA complaint filing
ELECTRICAL
7 complaints- • The contact owns a 2022 Mercedes-Benz Sprinter 2500. The contact stated while driving at various speeds with the cruise control activated, the vehicle experienced phantom braking, with the traction control warning light illuminated. The contact stated that the failure had occurred several times whil
- • My message belongs to all vehicle manufacturers. Especially the business/commercial vehicles like mine . Which we spent most of our time inside it, during the work periods'. I would like to ask a favor to take a better attention when it comes to Safety/Comfort /look. We don't Race or Camp but work
- • The contact owns a 2022 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number 24V160000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the battery warning light had illuminated. The contact was instructed
“The contact owns a 2022 Mercedes-Benz Sprinter 2500. The contact stated while driving at various speeds with the cruise control activated, the vehicle experienced phantom braking, with the traction control warning light illuminated. The contact stated that the failure had occurred several times whil”
— NHTSA complaint filing
DRIVER ASSIST/CAMERAS
6 complaints- • Shadows from an overpass/bridge or large signs over the highway cause sometimes causes the front collision mitigation triangle lights to go off with warning sounds. Occasionally, automatic braking has occurred at highway speeds.
- • The Cross Wind Assist feature on the Mercedes Sprinter is extremely flawed and dangerous. It is also the only assistance system you cannot disable. We have brought it up to Merceds Benz mechanics and dealers and they are aware of the issues, but say there is currently no fix from corporate. I hav
- • The Cross Wind Assist feature on the Mercedes Sprinter is extremely flawed and dangerous. It is also the only assistance system you cannot disable. We have brought it up to Merceds Benz mechanics and dealers and they are aware of the issues, but say there is currently no fix from corporate. I hav
“Shadows from an overpass/bridge or large signs over the highway cause sometimes causes the front collision mitigation triangle lights to go off with warning sounds. Occasionally, automatic braking has occurred at highway speeds.”
— NHTSA complaint filing
Estimated Repair Costs
Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.
🔍 Pre-Purchase Inspection Checklist
Based on 55 owner complaints for this specific year, here's what to check or ask about:
- ☐SPEED CONTROL: The distronic cruise control system cuts out after a period of seeing no vehicles in front, sometimes an hour, sometimes two hours. But when this happens, it then begins disabling other safety systems like emergency braking. There is no way to quickly reset the system. I spoke with the Mercedes Benz
Typically appears around 50K miles. Repair cost ~$500
- ☐ENGINE: At elevations above about 6,500ft, the Sprinter is essentially immobile or becomes intermittently unresponsive to the gas pedal when it is depressed. This happens routinely at elevation and has led to unresponsive acceleration while driving. The unresponsive accelerator has compromised safety when t
Typically appears around 50K miles. Repair cost ~$500
- ☐OTHER: My transportation business invested in a Commercial Sprinter Van 2500 4x4 2022, that was purchase on November 19th, 2022. We use these cargo van to transport LTL throughout United States and Canada. On December 23rd, 2022 the vehicle was involved in an incident that almost resulted to death of the d
Typically appears around 50K miles. Repair cost ~$500
- ☐ELECTRICAL: The contact owns a 2022 Mercedes-Benz Sprinter 2500. The contact stated while driving at various speeds with the cruise control activated, the vehicle experienced phantom braking, with the traction control warning light illuminated. The contact stated that the failure had occurred several times whil
Typically appears around 50K miles. Repair cost ~$500
- ☐General: Get a pre-purchase inspection from an independent mechanic ($100-$200)
Mercedes-Benz SPRINTER 2500 — Year Comparison
How does 2022 compare to other years? Fewer complaints = more reliable.
NHTSA Safety Rating
No NHTSA safety rating available
At a Glance
- Complaints
- 55
- Recalls
- 0
- Fire reports
- 0
- Crash reports
- 1
- Injury reports
- 1
- Segment avg
- 80
Check a Specific VIN
See recalls for YOUR 2022 Mercedes-Benz SPRINTER 2500