2017 Chrysler PACIFICA PLUG-IN HYBRID
Problems, Recalls & Reliability Report
Quick Summary
The 2017 Chrysler PACIFICA PLUG-IN HYBRID has 127 owner complaints filed with NHTSA — that's 1.2x the segment average of 107. The most common issue is electrical problems (24% of all complaints), specifically: had the car for 23 hours. less than 5000 miles. after pulling the car to the end of the driveway and 3/4 of the way into our road it began to shake violently, so much so that one of our daughters burst in to tears (the one that never cries). the shaking lasted some time, along with grinding noises. . There is 1 recall issued for this model year. ⚠️ 11 fire reports filed.
127
Total Complaints
1
Recalls Issued
—/5
Safety Stars
1.2x
vs Segment Avg
Known Problems(top 5 of 8)
ELECTRICAL
31 complaints- • HAD THE CAR FOR 23 HOURS. LESS THAN 5000 MILES. AFTER PULLING THE CAR TO THE END OF THE DRIVEWAY AND 3/4 OF THE WAY INTO OUR ROAD IT BEGAN TO SHAKE VIOLENTLY, SO MUCH SO THAT ONE OF OUR DAUGHTERS BURST IN TO TEARS (THE ONE THAT NEVER CRIES). THE SHAKING LASTED SOME TIME, ALONG WITH GRINDING NOISES.
- • DRIVING ON INTERSTATE WHEN THE CAR BASICALLY LOST FORWARD DRIVE IN THE MIDDLE OF THE HIGHWAY. WAS IN TRAFFIC, GOING APPROXIMATELY 5MPH WITH THE ADAPTIVE CRUISE CONTROL ON, BRAKED FOR SLOWING TRAFFIC AND ON TRYING TO RE-ACCELERATE GOT NO POWER. AND DRIFTED SLOWLY TO A STOP WHILE TRYING TO RE-ENGAGE
- • JUN 07,2017 MANUFACTURER RECALL NUMBERT34 NHTSA RECALL NUMBER17V-371 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARY INVERTER MODULE DIODE FAILURE WILL CAUSE THE VEHICLE TO QUIT OPERATING RESULTING IN A LOSS OF MOTIVE POWER. SAFETY RISK A LOSS OF MOTIVE POWER COULD CAUSE A
“HAD THE CAR FOR 23 HOURS. LESS THAN 5000 MILES. AFTER PULLING THE CAR TO THE END OF THE DRIVEWAY AND 3/4 OF THE WAY INTO OUR ROAD IT BEGAN TO SHAKE VIOLENTLY, SO MUCH SO THAT ONE OF OUR DAUGHTERS BURST IN TO TEARS (THE ONE THAT NEVER CRIES). THE SHAKING LASTED SOME TIME, ALONG WITH GRINDING NOISES. ”
— NHTSA complaint filing
When Problems Appear on the 2017 Chrysler PACIFICA PLUG-IN HYBRID
Based on 60 owner complaints that included an odometer reading. Median mileage at time of complaint: 11K miles. Most complaints cluster in the 0-30K miles range.
ENGINE
ELECTRICAL
TRANSMISSION
FUEL SYSTEM
ELECTRONIC SYSTEMS
Mileage figures are self-reported by owners in NHTSA complaint filings. Peak bucket = the mileage range with the most complaints for that component; it reflects when owners noticed and reported problems, not necessarily when the fault first occurred.
Recalls (1)
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric (PHEV) vehicles that received a software update remedy under NHTSA recall number 22V-077. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Risk: A vehicle fire increases the risk of injury.
Fix: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 1, 2024. Owner notification letters were mailed December 12, 2024. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 73B. Vehicles previously repaired under recall 22V-077 will need to have the new remedy completed.
Estimated Insurance Cost for 2017 Chrysler PACIFICA PLUG-IN HYBRID
How this estimate is calculated
Coverage assumed: 100/300/100 liability + comprehensive/collision, $500 deductibles. Data sources: NAIC 2024 + HLDI loss studies.
Maintenance & Warranty
Chrysler New-Vehicle Warranty Coverage
These are the terms for a new Chrysler. If you're buying a used 2017 PACIFICA PLUG-IN HYBRID, remaining coverage is usually pro-rated from the vehicle's original in-service date. Not all coverage transfers between owners — check with a Chrysler dealer for VIN-specific remaining warranty.
Estimated Repair Costs
Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.
🔍 Pre-Purchase Inspection Checklist
Based on 127 owner complaints for this specific year, here's what to check or ask about:
- ☐ELECTRICAL: HAD THE CAR FOR 23 HOURS. LESS THAN 5000 MILES. AFTER PULLING THE CAR TO THE END OF THE DRIVEWAY AND 3/4 OF THE WAY INTO OUR ROAD IT BEGAN TO SHAKE VIOLENTLY, SO MUCH SO THAT ONE OF OUR DAUGHTERS BURST IN TO TEARS (THE ONE THAT NEVER CRIES). THE SHAKING LASTED SOME TIME, ALONG WITH GRINDING NOISES.
Typically appears around 50K miles. Repair cost ~$500
- ☐ENGINE: NEW 2017 CHRYSLER PACIFICA HYBRID WITH 270 MILES STALLED ON A BUSY INTERSECTION AND WON'T TURN ON. THE VEHICLE WAS IN MOTION WHEN IT LOST POWER AND CAME TO A COMPLETE STOP. THE ENGINE SIGN IS ON AND MESSAGE SAYS "PRESS BRAKE TO PREVENT ROLLONG". TURNING OFF AND TURNING THE IT BACK ON DOES NOT MAKE T
Typically appears around 50K miles. Repair cost ~$500
- ☐ELECTRONIC SYSTEMS: TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V371000 (HYBRID PROPULSION SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL RE
Typically appears around 50K miles. Repair cost ~$500
- ☐FUEL SYSTEM: HAD THE CAR FOR 23 HOURS. LESS THAN 5000 MILES. AFTER PULLING THE CAR TO THE END OF THE DRIVEWAY AND 3/4 OF THE WAY INTO OUR ROAD IT BEGAN TO SHAKE VIOLENTLY, SO MUCH SO THAT ONE OF OUR DAUGHTERS BURST IN TO TEARS (THE ONE THAT NEVER CRIES). THE SHAKING LASTED SOME TIME, ALONG WITH GRINDING NOISES.
Typically appears around 50K miles. Repair cost ~$500
- ☐RECALLS: Verify all 1 recall have been completed — free at any Chrysler dealer
- ☐General: Get a pre-purchase inspection from an independent mechanic ($100-$200)
Chrysler PACIFICA PLUG-IN HYBRID — Year Comparison
How does 2017 compare to other years? Fewer complaints = more reliable.
NHTSA Safety Rating
No NHTSA safety rating available
At a Glance
- Complaints
- 127
- Recalls
- 1
- Fire reports
- 11
- Crash reports
- 1
- Injury reports
- 6
- Segment avg
- 107
Check a Specific VIN
See recalls for YOUR 2017 Chrysler PACIFICA PLUG-IN HYBRID