Is the 2020 Chrysler PACIFICA PLUG-IN HYBRID reliable?

The 2020 Chrysler PACIFICA PLUG-IN HYBRID has 107 complaints filed with NHTSA (1.0x the segment average). Our reliability verdict: average. Most common issue: ELECTRICAL problems.

What are common problems with the 2020 Chrysler PACIFICA PLUG-IN HYBRID?

Top problems: ELECTRICAL (25 complaints, avg repair $500); ENGINE (22 complaints, avg repair $500); TRANSMISSION (17 complaints, avg repair $500). Issues typically appear around 50K miles.

Are there any recalls on the 2020 Chrysler PACIFICA PLUG-IN HYBRID?

Yes, there are 1 recall(s): HYBRID PROPULSION SYSTEM. Contact any Chrysler dealer to verify if recalls have been completed on your specific vehicle.

How much does it cost to insure a 2020 Chrysler PACIFICA PLUG-IN HYBRID?

Estimated US average full-coverage insurance for the 2020 Chrysler PACIFICA PLUG-IN HYBRID is approximately $1,607/year (sedan-midsize class). Actual quotes vary heavily by state, driver age, driving record, and credit — see the interactive insurance estimator on this page for state-specific pricing.

2020 Chrysler PACIFICA PLUG-IN HYBRID

Problems, Recalls & Reliability Report

Average

Quick Summary

The 2020 Chrysler PACIFICA PLUG-IN HYBRID has 107 owner complaints filed with NHTSA — that's 1.0x the segment average of 107. The most common issue is electrical problems (23% of all complaints), specifically: tl* the contact owns a 2020 chrysler pacifica. the contact received notification of nhtsa campaign number: 20v334000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall r. There is 1 recall issued for this model year.

4 crash reports 2 injuries

107

Total Complaints

Recalls Issued

—/5

Safety Stars

1.0x

vs Segment Avg

Known Problems(top 5 of 8)

ELECTRICAL

25 complaints

23%

• TL* THE CONTACT OWNS A 2020 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V334000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL R
• THE VEHICLE IS AN ELECTRIC AND GAS HYBRID VEHICLE. WHILE DRIVING THE VEHICLE AT HIGHWAY SPEEDS, THE VEHICLE GOES COMPLETELY DEAD. THERE IS NO POWER TO ACCELERATE, NO POWER STEERING, REDUCED BRAKING. THIS HAPPENED IN JUNE OF 2020 AND THE VEHICLE HAD TO BE TOWED TO THE DEALERSHIP. THE DEALERSHIP H
• Vehicle shut off engine and directed driver to shift to park while driving at full speed on interstate highway. After coasting to emergency lane and shifting to park the vehicle restarted. The vehicle is currently at the dealership.

Typical onset: 50K miles Est. repair: $500

“TL* THE CONTACT OWNS A 2020 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V334000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL R”

— NHTSA complaint filing

When Problems Appear on the 2020 Chrysler PACIFICA PLUG-IN HYBRID

Based on 13 owner complaints that included an odometer reading. Median mileage at time of complaint: 27K miles. Most complaints cluster in the 0-30K miles range.

Overall complaint distribution by mileage

0-30K

30-60K

60-100K

100-150K

150-200K

200K+

Mileage figures are self-reported by owners in NHTSA complaint filings. Peak bucket = the mileage range with the most complaints for that component; it reflects when owners noticed and reported problems, not necessarily when the fault first occurred.

Recalls (1)

HYBRID PROPULSION SYSTEM18/07/2024

Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.

Risk: A vehicle fire increases the risk of injury.

Fix: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.

Estimated Insurance Cost for 2020 Chrysler PACIFICA PLUG-IN HYBRID

Estimate only, not a quote. Modeled from NAIC + HLDI averages for a hypothetical 35-year-old driver with clean record + full coverage. Your actual quote depends heavily on your age, driving history, credit, ZIP code, and insurer.

Your state (affects local premium average)

Full coverage / year

$1,607

Full coverage / month

$134

Liability only / year

$611

vs US avg

-4%

How this estimate is calculated

US base full-coverage premium$1674

× state (US)1.00x

× vehicle class (sedan-midsize)0.96x

× theft risk1.00x

× safety rating1.00x

× vehicle age1.00x

= Full coverage estimate$1607

Coverage assumed: 100/300/100 liability + comprehensive/collision, $500 deductibles. Data sources: NAIC 2024 + HLDI loss studies.

Maintenance & Warranty

Chrysler New-Vehicle Warranty Coverage

Bumper-to-bumper (basic)

3 yr / 36K mi

Powertrain

5 yr / 60K mi

Hybrid/EV battery

8 yr / 100K mi

Corrosion (rust perforation)

5 yr / unlimited mi

Roadside assistance

5 yr / 60K mi

These are the terms for a new Chrysler. If you're buying a used 2020 PACIFICA PLUG-IN HYBRID, remaining coverage is usually pro-rated from the vehicle's original in-service date. Not all coverage transfers between owners — check with a Chrysler dealer for VIN-specific remaining warranty.

Estimated Repair Costs

ELECTRICAL(~50K mi)

$500

ENGINE(~50K mi)

$500

TRANSMISSION(~50K mi)

$500

FUEL SYSTEM(~50K mi)

$500

OTHER(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 107 owner complaints for this specific year, here's what to check or ask about:

☐
ELECTRICAL: TL* THE CONTACT OWNS A 2020 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V334000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL R
Typically appears around 50K miles. Repair cost ~$500
☐
ENGINE: THE VEHICLE IS AN ELECTRIC AND GAS HYBRID VEHICLE. WHILE DRIVING THE VEHICLE AT HIGHWAY SPEEDS, THE VEHICLE GOES COMPLETELY DEAD. THERE IS NO POWER TO ACCELERATE, NO POWER STEERING, REDUCED BRAKING. THIS HAPPENED IN JUNE OF 2020 AND THE VEHICLE HAD TO BE TOWED TO THE DEALERSHIP. THE DEALERSHIP H
Typically appears around 50K miles. Repair cost ~$500
☐
TRANSMISSION: THE VEHICLE IS AN ELECTRIC AND GAS HYBRID VEHICLE. WHILE DRIVING THE VEHICLE AT HIGHWAY SPEEDS, THE VEHICLE GOES COMPLETELY DEAD. THERE IS NO POWER TO ACCELERATE, NO POWER STEERING, REDUCED BRAKING. THIS HAPPENED IN JUNE OF 2020 AND THE VEHICLE HAD TO BE TOWED TO THE DEALERSHIP. THE DEALERSHIP H
Typically appears around 50K miles. Repair cost ~$500
☐
FUEL SYSTEM: On my Pacifica Hybrid the vehicle drivetrain loses all power and requires the driver put the vehicle in PARK and TURN OFF the ignition and START the vehicle again. Typically this happens when BOTH of the following conditions are met: 1) battery for the hybrid drivetrain, not the 12v accessory batte
Typically appears around 50K miles. Repair cost ~$500
☐
RECALLS: Verify all 1 recall have been completed — free at any Chrysler dealer
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)