2017 Chevrolet SILVERADO 2500

Problems, Recalls & Reliability Report

Average

Quick Summary

The 2017 Chevrolet SILVERADO 2500 has 69 owner complaints filed with NHTSA — that's 0.9x the segment average of 80. The most common issue is electrical problems (22% of all complaints), specifically: describe what happened - insd arrived at work and plugged in his block heater as he always does during the winter. insd then went into work at about 6:30pm. at approx 7:30pm insd was notified that there was a fire in his truck, fire dept was called. did the fire burn to the interior, extent of dama. ⚠️ 7 fire reports filed.

7 fire reports 2 crash reports 1 injury

Total Complaints

Recalls Issued

—/5

Safety Stars

0.9x

vs Segment Avg

Known Problems

ELECTRICAL

15 complaints

22%

• DESCRIBE WHAT HAPPENED - INSD ARRIVED AT WORK AND PLUGGED IN HIS BLOCK HEATER AS HE ALWAYS DOES DURING THE WINTER. INSD THEN WENT INTO WORK AT ABOUT 6:30PM. AT APPROX 7:30PM INSD WAS NOTIFIED THAT THERE WAS A FIRE IN HIS TRUCK, FIRE DEPT WAS CALLED. DID THE FIRE BURN TO THE INTERIOR, EXTENT OF DAMA
• FEB 5TH 2019 MY TRUCK WAS PARKED IN MY DRIVEWAY AND THE BLOCKHEATER EAS PLUGGED INTO MY ELECTRICAL OUTLET ON MY GARAGE AND AT 1:00 A.M. I WAS AWAKENED TO A LOUD EXPLOSION. WHEN I FINALLY FIGURED OUT THE CAUSE MY TRUCK AND GARAGE WERE ON FIRE. 3 MONTHS LATER FOUND OUT GM HAD RECALLED ALMOST 400,000 T
• I RECEIVED A RECALL NOTICE #N182206311-04: SAFETY RECALL - DIESEL ENGINE BLOCK HEATER CORD. THE NOTICE SAYS THAT I NEED TO GET THE CORD AND HEATER REPLACED WITH PART NUMBER 19419326 AS I RISK AN ELECTRICAL SHORT DAMAGING ENGINE COMPONENTS OR AN ENGINE COMPARTMENT FIRE. I DO NOT WANT TO RISK THAT.

Typical onset: 50K miles Est. repair: $500🔥 3 fire reports

“DESCRIBE WHAT HAPPENED - INSD ARRIVED AT WORK AND PLUGGED IN HIS BLOCK HEATER AS HE ALWAYS DOES DURING THE WINTER. INSD THEN WENT INTO WORK AT ABOUT 6:30PM. AT APPROX 7:30PM INSD WAS NOTIFIED THAT THERE WAS A FIRE IN HIS TRUCK, FIRE DEPT WAS CALLED. DID THE FIRE BURN TO THE INTERIOR, EXTENT OF DAMA”

— NHTSA complaint filing

ENGINE

12 complaints

17%

• NOT SURE WHERE BURNING SMELL IS COMING FROM. BRAKES? ENGINE? TIRES? AFTER DRIVING LONGER THAN 30 MILES I CAN SMALL SOMETHING, LIKE BURNING.
• TL* THE CONTACT OWNED A 2017 CHEVROLET SILVERADO 2500. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE VEHICLE'S ALARM SOUNDED, WHEN THE CONTACT ARRIVED DOWNSTAIRS, THE ENGINE COMPARTMENT WAS ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A
• FEB 5TH 2019 MY TRUCK WAS PARKED IN MY DRIVEWAY AND THE BLOCKHEATER EAS PLUGGED INTO MY ELECTRICAL OUTLET ON MY GARAGE AND AT 1:00 A.M. I WAS AWAKENED TO A LOUD EXPLOSION. WHEN I FINALLY FIGURED OUT THE CAUSE MY TRUCK AND GARAGE WERE ON FIRE. 3 MONTHS LATER FOUND OUT GM HAD RECALLED ALMOST 400,000 T

Typical onset: 50K miles Est. repair: $500🔥 2 fire reports

“NOT SURE WHERE BURNING SMELL IS COMING FROM. BRAKES? ENGINE? TIRES? AFTER DRIVING LONGER THAN 30 MILES I CAN SMALL SOMETHING, LIKE BURNING.”

— NHTSA complaint filing

TRANSMISSION

9 complaints

13%

• TRANSMISSION SHIFTS EXTREMELY HARD CAUSING A LOUD CLUNK AND THE VEHICLE TO LUNGE FORWARD. THIS IS EXPERIENCED A LOT DURING SLOWING DOWN AT YIELD SIGNS OR WHEN STARTING OUT IN TRAFFIC. THE TRUCK EXPERIENCE A SPLIT SECOND DELAY IN ACCELERATION AND THEN SUDDENLY SHIFTS VERY HARD LUNGING FORWARD. GM MOT
• RIGHT REAR WHEEL HUB NUT BACKED OFF DAMAGING HOUSING SPINDLE THREADS AND SLIGHTLY BENDING THE HOUSING. GM WILL NOT REPLACE HOUSING EVEN THOUGH IT APPEARS THAT A CRACK IS FORMING WHERE IT WAS STRESSED.THERE IS A RECALL FOR THIS PROBLEM BUT MY TRUCK IS NOT INVOLVED. GM WILL NOT CHECK THE LEFT SIDE LIK
• REAR WHEEL BEARING ADJUSTMENT NUT, STRIPPED THE THREADS AND BECAME LOSE, CAUSING ADDITIONAL DAMAGE TO THE BREAK ROTORS. IT ALSO CAUSED THE SEAL ON THE REAR AXLE TO LEAK. TOOK IN TO MECHANIC TO SEE WHY IT WAS LEAKING. MECHANIC WAS SURPRISED THAT I DIDN'T LOSE A REAR WHEEL. WILL PROVIDE PHOTOS FROM M

Typical onset: 50K miles Est. repair: $500

“TRANSMISSION SHIFTS EXTREMELY HARD CAUSING A LOUD CLUNK AND THE VEHICLE TO LUNGE FORWARD. THIS IS EXPERIENCED A LOT DURING SLOWING DOWN AT YIELD SIGNS OR WHEN STARTING OUT IN TRAFFIC. THE TRUCK EXPERIENCE A SPLIT SECOND DELAY IN ACCELERATION AND THEN SUDDENLY SHIFTS VERY HARD LUNGING FORWARD. GM MOT”

— NHTSA complaint filing

OTHER

6 complaints

• OWNER OF BOTH A 2017 DURAMAX AND A TAHOE FROM NEW. DURAMAX HAD JUST TURNED 21,000 MILES THIS WINTER. RETURNED FROM FISHING SUNDAY NIGHT AND PLUGGED THE TRUCK INTO A HEAVY GUAGE EXTENSION CORD. MY FAMILY AND I WERE WOKEN AT 3AM EARLY JANUARY TO A VEHICLE ALARM. TURNS OUT THE TRUCK HAD STARTED FIRE. L
• JUST RECEIVED A LETTER FROM GENERAL MOTORS WITH A PAGE THAT IS TO BE INSERTED INTO MY OWNERS MANUAL. THE ISSUE IT PURPORTS TO SOLVE IS THAT THE MANUAL STATES THAT IF THIS TRUCK HAS FORWARD COLLISION ALERT, IT ALSO HAS FORWARD AUTOMATIC BRAKING & INTELLIGENT BRAKE ASSIST. THAT IS INCORRECT & THIS ALE
• The contact owns a 2017 Chevrolet Silverado 2500. The contact received notification of NHTSA campaign number: 21V496000 (Equipment) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated that the part was not yet available. The contact stated

Typical onset: 50K miles Est. repair: $500🔥 1 fire reports

“OWNER OF BOTH A 2017 DURAMAX AND A TAHOE FROM NEW. DURAMAX HAD JUST TURNED 21,000 MILES THIS WINTER. RETURNED FROM FISHING SUNDAY NIGHT AND PLUGGED THE TRUCK INTO A HEAVY GUAGE EXTENSION CORD. MY FAMILY AND I WERE WOKEN AT 3AM EARLY JANUARY TO A VEHICLE ALARM. TURNS OUT THE TRUCK HAD STARTED FIRE. L”

— NHTSA complaint filing

BRAKES

5 complaints

• NOT SURE WHERE BURNING SMELL IS COMING FROM. BRAKES? ENGINE? TIRES? AFTER DRIVING LONGER THAN 30 MILES I CAN SMALL SOMETHING, LIKE BURNING.
• SAME ISSUE AS CURRENT RECALL ON 1500 SERIES TRUCKS BUT NOT ON THE 2500 SERIES (WHICH MINE IS). PEDAL NOW VERY SPONGY, HAVE TO PUMP THEM TO GET ADEQUATE BRAKING. THIS OCCURS AT HIGHWAY SPEEDS AND LOCAL DRIVING. PANIC STOPS REQUIRE ENGAGING THE PARKING BRAKE TO PREVENT A CRASH. HAVE HAD IT IN TWICE FO
• TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 2500. THE CONTACT STATED WHILE DRIVING IN REVERSE DOWN A HILL THERE WAS AN ABNORMAL POPPING NOISE DETECTED. THE CONTACT DEPRESSED THE BRAKES HOWEVER THEY WERE SOFT AND FAILED TO RESPOND. THE ACCELERATOR PEDAL WAS DEPRESSED BUT FAILED TO RESPOND. THE

Typical onset: 50K miles Est. repair: $500💥 1 crashes

“NOT SURE WHERE BURNING SMELL IS COMING FROM. BRAKES? ENGINE? TIRES? AFTER DRIVING LONGER THAN 30 MILES I CAN SMALL SOMETHING, LIKE BURNING.”

— NHTSA complaint filing

Estimated Repair Costs

ELECTRICAL(~50K mi)

$500

ENGINE(~50K mi)

$500

TRANSMISSION(~50K mi)

$500

OTHER(~50K mi)

$500

BRAKES(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 69 owner complaints for this specific year, here's what to check or ask about:

☐
ELECTRICAL: DESCRIBE WHAT HAPPENED - INSD ARRIVED AT WORK AND PLUGGED IN HIS BLOCK HEATER AS HE ALWAYS DOES DURING THE WINTER. INSD THEN WENT INTO WORK AT ABOUT 6:30PM. AT APPROX 7:30PM INSD WAS NOTIFIED THAT THERE WAS A FIRE IN HIS TRUCK, FIRE DEPT WAS CALLED. DID THE FIRE BURN TO THE INTERIOR, EXTENT OF DAMA
Typically appears around 50K miles. Repair cost ~$500
☐
ENGINE: NOT SURE WHERE BURNING SMELL IS COMING FROM. BRAKES? ENGINE? TIRES? AFTER DRIVING LONGER THAN 30 MILES I CAN SMALL SOMETHING, LIKE BURNING.
Typically appears around 50K miles. Repair cost ~$500
☐
TRANSMISSION: TRANSMISSION SHIFTS EXTREMELY HARD CAUSING A LOUD CLUNK AND THE VEHICLE TO LUNGE FORWARD. THIS IS EXPERIENCED A LOT DURING SLOWING DOWN AT YIELD SIGNS OR WHEN STARTING OUT IN TRAFFIC. THE TRUCK EXPERIENCE A SPLIT SECOND DELAY IN ACCELERATION AND THEN SUDDENLY SHIFTS VERY HARD LUNGING FORWARD. GM MOT
Typically appears around 50K miles. Repair cost ~$500
☐
OTHER: OWNER OF BOTH A 2017 DURAMAX AND A TAHOE FROM NEW. DURAMAX HAD JUST TURNED 21,000 MILES THIS WINTER. RETURNED FROM FISHING SUNDAY NIGHT AND PLUGGED THE TRUCK INTO A HEAVY GUAGE EXTENSION CORD. MY FAMILY AND I WERE WOKEN AT 3AM EARLY JANUARY TO A VEHICLE ALARM. TURNS OUT THE TRUCK HAD STARTED FIRE. L
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)