2021 Mercedes-Benz SPRINTER 3500
Problems, Recalls & Reliability Report
Quick Summary
The 2021 Mercedes-Benz SPRINTER 3500 has 13 owner complaints filed with NHTSA — that's 0.4x the segment average of 31. The most common issue is suspension problems (23% of all complaints), specifically: the contact owns a 2019 mercedes benz sprinter. the contact received a notification for nhtsa campaign number: 22v131000 (suspension) however, the part to do the recall repair was not yet available. the dealer was made aware of the issue and confirmed that parts were not yet available. the manufactu. There are 16 recalls issued for this model year.
13
Total Complaints
16
Recalls Issued
—/5
Safety Stars
0.4x
vs Segment Avg
Known Problems(top 5 of 8)
SUSPENSION
3 complaints- • The contact owns a 2019 Mercedes Benz Sprinter. The contact received a notification for NHTSA Campaign Number: 22V131000 (Suspension) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufactu
- • The contact owns a 2021 Mercedes- Benz Sprinter 3500. The contact received notification of NHTSA Campaign Number: 22V131000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall r
- • My vehicle is listed as one of the 2100+ sprinter vans affected by the incorrect assembly of the torsion bar(Manufacturer Recall Number 2022030013; NHTSA Recall Number 22V131). This recall was issued on March 17, 2022. It has now been over 120 days since that recall was issued and the parts are not
“The contact owns a 2019 Mercedes Benz Sprinter. The contact received a notification for NHTSA Campaign Number: 22V131000 (Suspension) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufactu”
— NHTSA complaint filing
Recalls (16)
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter, Metris, and Freightliner Sprinter vehicles equipped with Automatic Locking Retractor (ALR) seat belt assemblies. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these assemblies fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risk: An unsecured child restraint system can increase the risk of injury during a crash.
Fix: Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed on December 21, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267.
Estimated Insurance Cost for 2021 Mercedes-Benz SPRINTER 3500
How this estimate is calculated
Coverage assumed: 100/300/100 liability + comprehensive/collision, $500 deductibles. Data sources: NAIC 2024 + HLDI loss studies.
Maintenance & Warranty
Recommended Mercedes-Benz SPRINTER 3500 Service Intervals
Service A / Service B alternating schedule. Requires MB-approved oil (229.5 spec typically).
"Severe service" conditions (heavy towing, extreme temps, city stop-and-go) typically halve these intervals. Always consult your vehicle's owner's manual for the authoritative schedule.
Mercedes-Benz New-Vehicle Warranty Coverage
EQ EV battery warranty is 10 years/155,000 miles
These are the terms for a new Mercedes-Benz. If you're buying a used 2021 SPRINTER 3500, remaining coverage is usually pro-rated from the vehicle's original in-service date. Not all coverage transfers between owners — check with a Mercedes-Benz dealer for VIN-specific remaining warranty.
Estimated Repair Costs
Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.
🔍 Pre-Purchase Inspection Checklist
Based on 13 owner complaints for this specific year, here's what to check or ask about:
- ☐SUSPENSION: The contact owns a 2019 Mercedes Benz Sprinter. The contact received a notification for NHTSA Campaign Number: 22V131000 (Suspension) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufactu
Typically appears around 50K miles. Repair cost ~$500
- ☐BRAKES: I started my Sprinter, which was converted into a Grech RV, and while still in park a few seconds later, the vehicle started to move. Before I could hop back in the driver's seat to stop the vehicle, it crashed into my garage overhang and significantly damaged my Sprinter's back doors and back stru
Typically appears around 50K miles. Repair cost ~$500
- ☐OTHER: My van has periodic lack of acceleration or dead pedal. There are no warnings that this will occur. This shows itself when trying to advance from a stopped position. When I push the accelerator the van either does not move at all or barely crawls forward. This can last 15-45 seconds. There are
Typically appears around 50K miles. Repair cost ~$500
- ☐SPEED CONTROL: My van has periodic lack of acceleration or dead pedal. There are no warnings that this will occur. This shows itself when trying to advance from a stopped position. When I push the accelerator the van either does not move at all or barely crawls forward. This can last 15-45 seconds. There are
Typically appears around 50K miles. Repair cost ~$500
- ☐RECALLS: Verify all 16 recalls have been completed — free at any Mercedes-Benz dealer
- ☐General: Get a pre-purchase inspection from an independent mechanic ($100-$200)
Mercedes-Benz SPRINTER 3500 — Year Comparison
How does 2021 compare to other years? Fewer complaints = more reliable.
NHTSA Safety Rating
No NHTSA safety rating available
At a Glance
- Complaints
- 13
- Recalls
- 16
- Fire reports
- 0
- Crash reports
- 1
- Injury reports
- 0
- Segment avg
- 31
Check a Specific VIN
See recalls for YOUR 2021 Mercedes-Benz SPRINTER 3500