2014 Mercedes-Benz SPRINTER 3500
Problems, Recalls & Reliability Report
Quick Summary
The 2014 Mercedes-Benz SPRINTER 3500 has 83 owner complaints filed with NHTSA — that's 2.7x the segment average of 31. The most common issue is air bags problems (23% of all complaints), specifically: takata recall - this recall was identified in january 2016 - almost one year ago. having seen the potential damage to a passenger, it is imperative to resolve this quickly. i do not want to be filing a complaint after the air bag blows up! *tr. There are 7 recalls issued for this model year. ⚠️ 1 fire report filed.
83
Total Complaints
7
Recalls Issued
—/5
Safety Stars
2.7x
vs Segment Avg
Known Problems(top 5 of 8)
AIR BAGS
19 complaints- • TAKATA RECALL - THIS RECALL WAS IDENTIFIED IN JANUARY 2016 - ALMOST ONE YEAR AGO. HAVING SEEN THE POTENTIAL DAMAGE TO A PASSENGER, IT IS IMPERATIVE TO RESOLVE THIS QUICKLY. I DO NOT WANT TO BE FILING A COMPLAINT AFTER THE AIR BAG BLOWS UP! *TR
- • TAKATA RECALL I WAS NOTIFIED ABOUT A YEAR AGO OF THE RECALL OF MY SPRINTER. CAMPAIGN 2016020010 . RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE WE TRAVEL ALL OVER THE COUNTRY FROM ALASKA TO FLA AND LIVE IN ARIZONA. THIS MAKES THE INFLATOR SUBJECT TO ALL THE EXTREMES OF WEATHER. W
- • TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ M3CC170 (NA). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL RE
“TAKATA RECALL - THIS RECALL WAS IDENTIFIED IN JANUARY 2016 - ALMOST ONE YEAR AGO. HAVING SEEN THE POTENTIAL DAMAGE TO A PASSENGER, IT IS IMPERATIVE TO RESOLVE THIS QUICKLY. I DO NOT WANT TO BE FILING A COMPLAINT AFTER THE AIR BAG BLOWS UP! *TR”
— NHTSA complaint filing
When Problems Appear on the 2014 Mercedes-Benz SPRINTER 3500
Based on 58 owner complaints that included an odometer reading. Median mileage at time of complaint: 23K miles. Most complaints cluster in the 0-30K miles range.
BRAKES
ELECTRONIC SYSTEMS
SPEED CONTROL
ENGINE
Mileage figures are self-reported by owners in NHTSA complaint filings. Peak bucket = the mileage range with the most complaints for that component; it reflects when owners noticed and reported problems, not necessarily when the fault first occurred.
Recalls (7)
Cummings Mobility Conversion & Supply (Cummings) is recalling certain model year 2006-2014 Ford E-150, E-250, E-350, Chevrolet Express, 2006-2008 Dodge Sprinter, and 2009-2014 Mercedes-Benz Sprinter, and 2013 Ford Transit Connect vehicles manufactured January 1, 2006, to October 8, 2014, equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation after January 1, 2006. The platform side plate of the affected wheelchair lifts may crack.
Risk: If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.
Fix: Cummings will notify owners to take buses to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began January 13, 2015. Owners may contact Cumming's customer service at 1-800-639-5438 or Ricon customer service at 1-800-322-2884. Cumming's number for this recall is 14E-041.
Estimated Insurance Cost for 2014 Mercedes-Benz SPRINTER 3500
How this estimate is calculated
Coverage assumed: 100/300/100 liability + comprehensive/collision, $500 deductibles. Data sources: NAIC 2024 + HLDI loss studies.
Maintenance & Warranty
Recommended Mercedes-Benz SPRINTER 3500 Service Intervals
Service A / Service B alternating schedule. Requires MB-approved oil (229.5 spec typically).
"Severe service" conditions (heavy towing, extreme temps, city stop-and-go) typically halve these intervals. Always consult your vehicle's owner's manual for the authoritative schedule.
Mercedes-Benz New-Vehicle Warranty Coverage
EQ EV battery warranty is 10 years/155,000 miles
These are the terms for a new Mercedes-Benz. If you're buying a used 2014 SPRINTER 3500, remaining coverage is usually pro-rated from the vehicle's original in-service date. Not all coverage transfers between owners — check with a Mercedes-Benz dealer for VIN-specific remaining warranty.
Estimated Repair Costs
Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.
🔍 Pre-Purchase Inspection Checklist
Based on 83 owner complaints for this specific year, here's what to check or ask about:
- ☐AIR BAGS: TAKATA RECALL - THIS RECALL WAS IDENTIFIED IN JANUARY 2016 - ALMOST ONE YEAR AGO. HAVING SEEN THE POTENTIAL DAMAGE TO A PASSENGER, IT IS IMPERATIVE TO RESOLVE THIS QUICKLY. I DO NOT WANT TO BE FILING A COMPLAINT AFTER THE AIR BAG BLOWS UP! *TR
Typically appears around 50K miles. Repair cost ~$500
- ☐BRAKES: I HAVE BEEN EXPERIENCING THE BRAKES FELT VERY SOFT AND MADE LONG BRAKING DISTANCE. WHEN I TOWED THE SMALL SUV, I THOUGHT IT WAS NORMAL BECAUSE I WAS DRIVING WITH OVER ITS GVWR. BUT ALL THE TIME I HAVE TO STEP MORE TIME(LIKE PUMPING) TO STOP EVEN ON DRIVING UNDER 40MPH. IT NEVER ALLOW ME TO STEP ONE
Typically appears around 50K miles. Repair cost ~$500
- ☐SPEED CONTROL: PROBLEM WITH SPEED SENSORS . I HAVE REPLACED THE SPEED SENSOR ON MY VEHICLE ON FOUR DIFFERENT OCCASIONS. THIS SEEMS TO BE A REOCCURRING PROBLEM THAT NEEDS TO BE ADDRESSED BEFORE SOMEONE GETS SERIOUSLY INJURED. MERCEDES BENZ SEEMS TO BE DOING NOTHINGS TO RECTIFY THIS PROBLEM. PLEASE BE CONCERNED THAT
Typically appears around 50K miles. Repair cost ~$500
- ☐ELECTRONIC SYSTEMS: ON: CITY STREET, IN STOP AND GO TRAFFIC. UPON PULLING OFF FROM A DEAD STOP, THE VEHICLE BEGAN JERKING, THEN ACCELERATING UNCONTROLLABLY. I COULD NOT SLOW THE VEHICLE WITH THE BRAKES. IF I HAD NOT MOVED THE GEAR SELECTOR TO NEUTRAL, I WOULD HAVE HIT THE CAR IN FRONT OF ME. ABS, ANTI-SKID, AND TRACTIO
Typically appears around 50K miles. Repair cost ~$500
- ☐RECALLS: Verify all 7 recalls have been completed — free at any Mercedes-Benz dealer
- ☐General: Get a pre-purchase inspection from an independent mechanic ($100-$200)
Mercedes-Benz SPRINTER 3500 — Year Comparison
How does 2014 compare to other years? Fewer complaints = more reliable.
NHTSA Safety Rating
No NHTSA safety rating available
At a Glance
- Complaints
- 83
- Recalls
- 7
- Fire reports
- 1
- Crash reports
- 4
- Injury reports
- 0
- Segment avg
- 31
Check a Specific VIN
See recalls for YOUR 2014 Mercedes-Benz SPRINTER 3500