2023 Mercedes-Benz SPRINTER 3500

Problems, Recalls & Reliability Report

Above Average

Quick Summary

The 2023 Mercedes-Benz SPRINTER 3500 has 25 owner complaints filed with NHTSA — that's 0.3x the segment average of 80. The most common issue is other problems (16% of all complaints), specifically: eversince i got the certified used 2014 toyota corolla s plus at a toyota dealer the radio touchscreens bottom right side is not working i need to go to the very corner of the screen and tap the screen multiple times or lucky if nails are longer sometimes it works and most of the times its not worki.

Total Complaints

Recalls Issued

—/5

Safety Stars

0.3x

vs Segment Avg

Known Problems

OTHER

4 complaints

16%

• Eversince i got the certified used 2014 toyota corolla s plus at a toyota dealer the radio touchscreens bottom right side is not working i need to go to the very corner of the screen and tap the screen multiple times or lucky if nails are longer sometimes it works and most of the times its not worki
• 2018 Cx-9 GT that has experienced spider cracking in the upper right corner of the infotainment screen (the cracks are inside the screen). This started after the car sat at the dealers lot in cold temps while waiting for repairs to the engine Feb 2022 (mileage on car at that time as about 36K). Mazd
• Speed limit displayed on screen incorrectly displays 55 mph even when the speed limit is 65 or 70.

Typical onset: 50K miles Est. repair: $500

“Eversince i got the certified used 2014 toyota corolla s plus at a toyota dealer the radio touchscreens bottom right side is not working i need to go to the very corner of the screen and tap the screen multiple times or lucky if nails are longer sometimes it works and most of the times its not worki”

— NHTSA complaint filing

SPEED CONTROL

4 complaints

16%

• Emergency brake assist, distance sensing and adaptive cruise control randomly and intermittently deactivate while driving. In a recent 8-hour highway trip this deactivation occurred 7 times, sometimes correcting itself with no driver intervention, and other times remaining disabled for hours and hun
• Emergency brake assist, distance sensing and adaptive cruise control randomly and intermittently deactivate while driving. In a recent 8-hour highway trip this deactivation occurred 7 times, sometimes correcting itself with no driver intervention, and other times remaining disabled for hours and hun
• I was driving my van and out of nowhere it locked up and power steering malfunctioned. I was in NY at the time. Tried to get MB to help explain what was happening. Said they would send a Tech out. Found out they were going to send a tow truck and that was it. I had several pups on board and had to g

Typical onset: 50K miles Est. repair: $500

“Emergency brake assist, distance sensing and adaptive cruise control randomly and intermittently deactivate while driving. In a recent 8-hour highway trip this deactivation occurred 7 times, sometimes correcting itself with no driver intervention, and other times remaining disabled for hours and hun”

— NHTSA complaint filing

DRIVER ASSIST/CAMERAS

3 complaints

12%

• Emergency brake assist, distance sensing and adaptive cruise control randomly and intermittently deactivate while driving. In a recent 8-hour highway trip this deactivation occurred 7 times, sometimes correcting itself with no driver intervention, and other times remaining disabled for hours and hun
• I was driving my van and out of nowhere it locked up and power steering malfunctioned. I was in NY at the time. Tried to get MB to help explain what was happening. Said they would send a Tech out. Found out they were going to send a tow truck and that was it. I had several pups on board and had to g
• In the middle of my merge attempt, the vehicle suddenly braked hard, mimicking the feeling of an emergency stop, There was no cars around me, There was no reason for the auto to stop.

Typical onset: 50K miles Est. repair: $500

— NHTSA complaint filing

ELECTRICAL

3 complaints

12%

• 30 amp ZAMP solar fuse melted and almost caused a fire 🔥
• 30 amp fuse melted at the solar control panel.
• I am filing a formal complaint against Lazydays RV (Tampa, FL) for repeat violations of NHTSA safety standards and probable violation of their 2022 Consent Agreement and Compliance Monitoring Order. In May 2024, I purchased a 2023 Mercedes-Benz Sprinter RV from Lazydays. The vehicle was sold as “ne

Typical onset: 50K miles Est. repair: $500

“30 amp ZAMP solar fuse melted and almost caused a fire 🔥”

— NHTSA complaint filing

STEERING

2 complaints

• I was driving my van and out of nowhere it locked up and power steering malfunctioned. I was in NY at the time. Tried to get MB to help explain what was happening. Said they would send a Tech out. Found out they were going to send a tow truck and that was it. I had several pups on board and had to g
• I noticed there was a reall of the front hub assemblies, however my truck must not be on the list of vins affected. I’m not sure where the problem originated, but I just passed over 20k miles and im experiencing signs and symptoms of what that recall would affect, this started a few weeks ago, not g

Typical onset: 50K miles Est. repair: $500

“I was driving my van and out of nowhere it locked up and power steering malfunctioned. I was in NY at the time. Tried to get MB to help explain what was happening. Said they would send a Tech out. Found out they were going to send a tow truck and that was it. I had several pups on board and had to g”

— NHTSA complaint filing

Estimated Repair Costs

OTHER(~50K mi)

$500

SPEED CONTROL(~50K mi)

$500

DRIVER ASSIST/CAMERAS(~50K mi)

$500

ELECTRICAL(~50K mi)

$500

STEERING(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 25 owner complaints for this specific year, here's what to check or ask about:

☐
OTHER: Eversince i got the certified used 2014 toyota corolla s plus at a toyota dealer the radio touchscreens bottom right side is not working i need to go to the very corner of the screen and tap the screen multiple times or lucky if nails are longer sometimes it works and most of the times its not worki
Typically appears around 50K miles. Repair cost ~$500
☐
SPEED CONTROL: Emergency brake assist, distance sensing and adaptive cruise control randomly and intermittently deactivate while driving. In a recent 8-hour highway trip this deactivation occurred 7 times, sometimes correcting itself with no driver intervention, and other times remaining disabled for hours and hun
Typically appears around 50K miles. Repair cost ~$500
☐
DRIVER ASSIST/CAMERAS: Emergency brake assist, distance sensing and adaptive cruise control randomly and intermittently deactivate while driving. In a recent 8-hour highway trip this deactivation occurred 7 times, sometimes correcting itself with no driver intervention, and other times remaining disabled for hours and hun
Typically appears around 50K miles. Repair cost ~$500
☐
ELECTRICAL: 30 amp ZAMP solar fuse melted and almost caused a fire 🔥
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)