2019 Ford FLEX

Problems, Recalls & Reliability Report

Avoid This Year

Quick Summary

The 2019 Ford FLEX has 274 owner complaints filed with NHTSA — that's 3.4x the segment average of 80. The most common issue is driver assist/cameras problems (47% of all complaints), specifically: back up camara is intermittent..

5 crash reports 3 injuries

274

Total Complaints

Recalls Issued

—/5

Safety Stars

3.4x

vs Segment Avg

Known Problems

DRIVER ASSIST/CAMERAS

130 complaints

47%

• Back up camara is intermittent.
• 1. Rear Camera, yes 2. Unable to see behind car thus unable to see people and/or vehicles. 3. Intermittent 4. No 5. Camera unavailable, camera no signal
• The Rearview Camera has gone out, for which they have sold so many that the dealers cannot get replacements. This should definitely be Recalled like the many, many other Ford Rearview Camera Recalls! Note: Vehicle has less than 25,000 miles on it.

Typical onset: 50K miles Est. repair: $500💥 1 crashes

“Back up camara is intermittent.”

— NHTSA complaint filing

OTHER

47 complaints

17%

• OCCASIONALLY WHEN I AM TURNING LEFT OR RIGHT THERE IS A CLUNKING NOISE UNDER THE FRONT END OF MY CAR. I TYPICALLY BACK INTO A PARKING SPACE AND WHEN I AM LINING UP MY CAR TO BACK IN IS MOSTLY WHEN THE NOISE OCCURS. IT IS A LOUD SOUND THAT ALMOST SOUNDS LIKE A POPPING OR SNAPPING. IT DOES NOT MATTE
• WHILE THE FLEX WAS PARKED IN OUR DRIVEWAY, THE GLASS IN THE REAR HATCH BLEW OUT. IT OCCURRED AROUND 5:00P. THE TEMPERATURE WAS IN THE 70'S ALL DAY. NO ONE DROVE, WENT INTO THE FLEX, OR OPENED THE HATCH THAT DAY. AT 4:30P THE GLASS WAS STILL INTACT. AT 5:00P THE HATCH GLASS WAS SEEN ON THE GROUND AND
• Rear back up camera works intermittently. Dealer inspection determined that the camera needs to be replaced. Vehicle is only a couple years old.

Typical onset: 50K miles Est. repair: $500

“OCCASIONALLY WHEN I AM TURNING LEFT OR RIGHT THERE IS A CLUNKING NOISE UNDER THE FRONT END OF MY CAR. I TYPICALLY BACK INTO A PARKING SPACE AND WHEN I AM LINING UP MY CAR TO BACK IN IS MOSTLY WHEN THE NOISE OCCURS. IT IS A LOUD SOUND THAT ALMOST SOUNDS LIKE A POPPING OR SNAPPING. IT DOES NOT MATTE”

— NHTSA complaint filing

BODY/STRUCTURE

44 complaints

16%

• The contact owns a 2019 Ford Flex. The contact stated that the power liftgate had failed to open manually or electronically while pressing the release button inside the vehicle or with the key fob. A warning message stating that the power liftgate was not closed had been illuminated. The dealer and
• The keyless entry keypad - driver sides B-Pillar front door’s trim panel came loose while driving on I-95 today (approximately 70 mph). It was not apparently loose before this event. It dislodged and hit the rear passenger window. This is a safety issue because, were the window down, it would have
• The contact owns a 2019 Ford Flex. The contact stated that while driving the vehicle at unknown speeds, the passenger's side rear door panel detached from the vehicle. The contact stated that it was unknown if the panel crashed into another vehicle. The vehicle was taken to the dealer. The vehicle w

Typical onset: 50K miles Est. repair: $500💥 3 crashes

“The contact owns a 2019 Ford Flex. The contact stated that the power liftgate had failed to open manually or electronically while pressing the release button inside the vehicle or with the key fob. A warning message stating that the power liftgate was not closed had been illuminated. The dealer and ”

— NHTSA complaint filing

ELECTRICAL

21 complaints

• Backup Camera functions intermittently. This began at approx 37k miles and 25months of age (vehicle built in June 2019). Backup camera may work, or not, when the vehicle is put in to reverse. This is very similar to the behavior described in other Ford backup camera recalls for other vehicles. S
• The Rearview Camera has gone out, for which they have sold so many that the dealers cannot get replacements. This should definitely be Recalled like the many, many other Ford Rearview Camera Recalls! Note: Vehicle has less than 25,000 miles on it.
• Back up camera not working; started flashing on/off, turning upside down, and now simply does not work; the beeping still works to let you know you’re close but the visual is not available. Not being able to SEE what is behind me is a safety issue as well as not being able to see how close I am to

Typical onset: 50K miles Est. repair: $500

“Backup Camera functions intermittently. This began at approx 37k miles and 25months of age (vehicle built in June 2019). Backup camera may work, or not, when the vehicle is put in to reverse. This is very similar to the behavior described in other Ford backup camera recalls for other vehicles. S”

— NHTSA complaint filing

VISIBILITY

12 complaints

• My Ford reverse camera fails to display a correct image, decreasing driver visibility. It is nearly always displayed upside down or occasionally the image fails to appear at all. The parking guide lines also fail to display since January. There were no warning lights when the malfunction began in Ja
• The problem was with the backup camera. The problem started when we had about 25,000 miles on the car, I ended up getting the camera replaced at 36,000 miles. The camera worked properly 90 to 95% of the time. Sometimes it would just be fuzzy, sometimes it would be blank and say camera not available,
• 2019 Ford Flex Back-up camera view is always upside and sometimes delayed or unavailable when the car is put into reverse. Software updates are current. The camera going out, delayed, and being upside down when backing up is definitely a safety issue. There are no longer wheel guidance lines availab

Typical onset: 50K miles Est. repair: $500

“My Ford reverse camera fails to display a correct image, decreasing driver visibility. It is nearly always displayed upside down or occasionally the image fails to appear at all. The parking guide lines also fail to display since January. There were no warning lights when the malfunction began in Ja”

— NHTSA complaint filing

Estimated Repair Costs

DRIVER ASSIST/CAMERAS(~50K mi)

$500

OTHER(~50K mi)

$500

BODY/STRUCTURE(~50K mi)

$500

ELECTRICAL(~50K mi)

$500

VISIBILITY(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 274 owner complaints for this specific year, here's what to check or ask about:

☐
DRIVER ASSIST/CAMERAS: Back up camara is intermittent.
Typically appears around 50K miles. Repair cost ~$500
☐
OTHER: OCCASIONALLY WHEN I AM TURNING LEFT OR RIGHT THERE IS A CLUNKING NOISE UNDER THE FRONT END OF MY CAR. I TYPICALLY BACK INTO A PARKING SPACE AND WHEN I AM LINING UP MY CAR TO BACK IN IS MOSTLY WHEN THE NOISE OCCURS. IT IS A LOUD SOUND THAT ALMOST SOUNDS LIKE A POPPING OR SNAPPING. IT DOES NOT MATTE
Typically appears around 50K miles. Repair cost ~$500
☐
BODY/STRUCTURE: The contact owns a 2019 Ford Flex. The contact stated that the power liftgate had failed to open manually or electronically while pressing the release button inside the vehicle or with the key fob. A warning message stating that the power liftgate was not closed had been illuminated. The dealer and
Typically appears around 50K miles. Repair cost ~$500
☐
ELECTRICAL: Backup Camera functions intermittently. This began at approx 37k miles and 25months of age (vehicle built in June 2019). Backup camera may work, or not, when the vehicle is put in to reverse. This is very similar to the behavior described in other Ford backup camera recalls for other vehicles. S
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)