2020 Volvo XC60

Problems, Recalls & Reliability Report

Above Average

Quick Summary

The 2020 Volvo XC60 has 28 owner complaints filed with NHTSA — that's 0.3x the segment average of 80. The most common issue is electrical problems (25% of all complaints), specifically: tl* the contact owns a 2020 volvo xc60. the contact stated while driving 45 mph, when the vehicle began to decelerate independently and she depressed on the brake pedal to stop the vehicle. the contact stated no warning light was illuminated. the contact stated she continued to drive to her destinat.

3 injuries

Total Complaints

Recalls Issued

—/5

Safety Stars

0.3x

vs Segment Avg

Known Problems

ELECTRICAL

7 complaints

25%

• TL* THE CONTACT OWNS A 2020 VOLVO XC60. THE CONTACT STATED WHILE DRIVING 45 MPH, WHEN THE VEHICLE BEGAN TO DECELERATE INDEPENDENTLY AND SHE DEPRESSED ON THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE CONTINUED TO DRIVE TO HER DESTINAT
• 1. One day after getting car the rear rotors were defective and had to be replaced. 2. Second problem affected stop/start mechanism. Brought car in four times for this repair. First 3 times service department had no idea what was causing problem. Last time brought in for this problem a stop/start
• Initially the center tablet would blackout while I’m backing out of my driveway, I put in reverse. Camera works. I back out and camera completely turns off. Not an issue with dirty camera as it comes in and off. Several times while I’m driving the entire instrument panel blacks out! It’s happened 5

Typical onset: 50K miles Est. repair: $500

“TL* THE CONTACT OWNS A 2020 VOLVO XC60. THE CONTACT STATED WHILE DRIVING 45 MPH, WHEN THE VEHICLE BEGAN TO DECELERATE INDEPENDENTLY AND SHE DEPRESSED ON THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE CONTINUED TO DRIVE TO HER DESTINAT”

— NHTSA complaint filing

OTHER

4 complaints

14%

• WHILE DRIVING ON A FREEWAY (70 DEGREES EXTERNAL TEMP), MY RIGHT REAR WINDOW SPONTANEOUSLY SHATTERED WITH NO CONTACT. THERE WAS A LOUD POP AND THE ENTIRE WINDOW SHATTERED INTO TINY BITS. *TR
• Initially the center tablet would blackout while I’m backing out of my driveway, I put in reverse. Camera works. I back out and camera completely turns off. Not an issue with dirty camera as it comes in and off. Several times while I’m driving the entire instrument panel blacks out! It’s happened 5
• I have had an issue several times with the hatch of my Volvo xc60. It has a feature where if you wave your foot under the rear door, the hatch will open or close automatically. This has been triggered inadvertantley several times, nearly injuring several people. This is especially dangerous for sm

Typical onset: 50K miles Est. repair: $500

“WHILE DRIVING ON A FREEWAY (70 DEGREES EXTERNAL TEMP), MY RIGHT REAR WINDOW SPONTANEOUSLY SHATTERED WITH NO CONTACT. THERE WAS A LOUD POP AND THE ENTIRE WINDOW SHATTERED INTO TINY BITS. *TR”

— NHTSA complaint filing

BRAKES

4 complaints

14%

• TL* THE CONTACT OWNS A 2020 VOLVO XC60. THE CONTACT STATED WHILE DRIVING 45 MPH, WHEN THE VEHICLE BEGAN TO DECELERATE INDEPENDENTLY AND SHE DEPRESSED ON THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE CONTINUED TO DRIVE TO HER DESTINAT
• 1. One day after getting car the rear rotors were defective and had to be replaced. 2. Second problem affected stop/start mechanism. Brought car in four times for this repair. First 3 times service department had no idea what was causing problem. Last time brought in for this problem a stop/start
• We recently took our 2020 Volvo XC60 with approximately 20k miles into the dealership where it has received it's oil changes and had its service issues looked at since buying the vehicle new. During the inspection video, the technician indicated the rear brakes had approximately 10% life remaining w

Typical onset: 50K miles Est. repair: $500

— NHTSA complaint filing

VISIBILITY

2 complaints

• WHILE DRIVING ON A FREEWAY (70 DEGREES EXTERNAL TEMP), MY RIGHT REAR WINDOW SPONTANEOUSLY SHATTERED WITH NO CONTACT. THERE WAS A LOUD POP AND THE ENTIRE WINDOW SHATTERED INTO TINY BITS. *TR
• VEHICLE: 2020 VOLVO XC60 - DRIVER OUTSIDE REAR VIEW MIRROR FAILS TO AUTOMATICALLY EXTEND FROM A VEHICLE LOCKED ROTATED INWARD POSITION WHEN OUTSIDE IN FREEZING WEATHER. THE MIRROR REMAINS ROTATED INWARD FACING THE INTERIOR OF THE VEHICLE. A CALL TO VOLVO USA CUSTOMER SERVICE FOR ADVICE GAVE THE RESP

Typical onset: 50K miles Est. repair: $500

“WHILE DRIVING ON A FREEWAY (70 DEGREES EXTERNAL TEMP), MY RIGHT REAR WINDOW SPONTANEOUSLY SHATTERED WITH NO CONTACT. THERE WAS A LOUD POP AND THE ENTIRE WINDOW SHATTERED INTO TINY BITS. *TR”

— NHTSA complaint filing

DRIVER ASSIST/CAMERAS

2 complaints

• Driving on Rte 211 in Oak Island, NC, slowing to turn with no one in front or behind me, emergency breaking engaged, bring the car to a full stop.
• Initially the center tablet would blackout while I’m backing out of my driveway, I put in reverse. Camera works. I back out and camera completely turns off. Not an issue with dirty camera as it comes in and off. Several times while I’m driving the entire instrument panel blacks out! It’s happened 5

Typical onset: 50K miles Est. repair: $500

“Driving on Rte 211 in Oak Island, NC, slowing to turn with no one in front or behind me, emergency breaking engaged, bring the car to a full stop.”

— NHTSA complaint filing

Estimated Repair Costs

ELECTRICAL(~50K mi)

$500

OTHER(~50K mi)

$500

BRAKES(~50K mi)

$500

VISIBILITY(~50K mi)

$500

DRIVER ASSIST/CAMERAS(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 28 owner complaints for this specific year, here's what to check or ask about:

☐
ELECTRICAL: TL* THE CONTACT OWNS A 2020 VOLVO XC60. THE CONTACT STATED WHILE DRIVING 45 MPH, WHEN THE VEHICLE BEGAN TO DECELERATE INDEPENDENTLY AND SHE DEPRESSED ON THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE CONTINUED TO DRIVE TO HER DESTINAT
Typically appears around 50K miles. Repair cost ~$500
☐
OTHER: WHILE DRIVING ON A FREEWAY (70 DEGREES EXTERNAL TEMP), MY RIGHT REAR WINDOW SPONTANEOUSLY SHATTERED WITH NO CONTACT. THERE WAS A LOUD POP AND THE ENTIRE WINDOW SHATTERED INTO TINY BITS. *TR
Typically appears around 50K miles. Repair cost ~$500
☐
BRAKES: TL* THE CONTACT OWNS A 2020 VOLVO XC60. THE CONTACT STATED WHILE DRIVING 45 MPH, WHEN THE VEHICLE BEGAN TO DECELERATE INDEPENDENTLY AND SHE DEPRESSED ON THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE CONTINUED TO DRIVE TO HER DESTINAT
Typically appears around 50K miles. Repair cost ~$500
☐
VISIBILITY: WHILE DRIVING ON A FREEWAY (70 DEGREES EXTERNAL TEMP), MY RIGHT REAR WINDOW SPONTANEOUSLY SHATTERED WITH NO CONTACT. THERE WAS A LOUD POP AND THE ENTIRE WINDOW SHATTERED INTO TINY BITS. *TR
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)