2020 Ram 3500

Problems, Recalls & Reliability Report

Below Average

Quick Summary

The 2020 Ram 3500 has 155 owner complaints filed with NHTSA — that's 1.9x the segment average of 80. The most common issue is fuel system problems (35% of all complaints), specifically: new ram shut down & wont run. diagnosis done by dealer to conclusion of fuel system failure. dealer said no parts available to fix truck. 3rd truck since late june. 2019 ram 2500 with diesel engine fail 30000mi 2020 ram 3500 with same engine 9600mi 2020 ram 3500 4400mi which turn out to have con. ⚠️ 8 fire reports filed.

8 fire reports 5 crash reports 4 injuries

155

Total Complaints

Recalls Issued

—/5

Safety Stars

1.9x

vs Segment Avg

Known Problems

FUEL SYSTEM

55 complaints

35%

• NEW RAM SHUT DOWN & WONT RUN. DIAGNOSIS DONE BY DEALER TO CONCLUSION OF FUEL SYSTEM FAILURE. DEALER SAID NO PARTS AVAILABLE TO FIX TRUCK. 3RD TRUCK SINCE LATE JUNE. 2019 RAM 2500 WITH DIESEL ENGINE FAIL 30000MI 2020 RAM 3500 WITH SAME ENGINE 9600MI 2020 RAM 3500 4400MI WHICH TURN OUT TO HAVE CON
• I PURCHASED A KNEW 20 RAM 3500 AND ALL THOUGH I HAVEN'T HAD THE ISSUE HAPPEN TO ME YET, I'M A NERVOUS WRECK THAT IT WILL AND MY FAMILY AND I WILL BE STRANDED. THERE ARE HUNDREDS IF NOT THOUSANDS OF PEOPLE HAVING EXPERIENCED A CATASTROPHIC FAILURE OF THE FAIRLY NEW CP4 FUEL PUMP. WHEN THIS GOES, I
• TL* THE CONTACT OWNS A 2020 RAM 3500. THE CONTACT STATED WHILE DRIVING 65 MPH AND TOWING A GENERATOR UP A HILL, THE VEHICLE STALLED WITH THE DIESEL EXHAUST AND ENGINE STABILITY CONTROL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE TOWED TO PLATINUM CHRYSLER DODGE RAM JEEP LOC

Typical onset: 50K miles Est. repair: $500🔥 1 fire reports💥 1 crashes

“NEW RAM SHUT DOWN & WONT RUN. DIAGNOSIS DONE BY DEALER TO CONCLUSION OF FUEL SYSTEM FAILURE. DEALER SAID NO PARTS AVAILABLE TO FIX TRUCK. 3RD TRUCK SINCE LATE JUNE. 2019 RAM 2500 WITH DIESEL ENGINE FAIL 30000MI 2020 RAM 3500 WITH SAME ENGINE 9600MI 2020 RAM 3500 4400MI WHICH TURN OUT TO HAVE CON”

— NHTSA complaint filing

ENGINE

29 complaints

19%

• TL* THE CONTACT OWNS A 2020 RAM 3500. THE CONTACT STATED WHILE DRIVING 65 MPH AND TOWING A GENERATOR UP A HILL, THE VEHICLE STALLED WITH THE DIESEL EXHAUST AND ENGINE STABILITY CONTROL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE TOWED TO PLATINUM CHRYSLER DODGE RAM JEEP LOC
• I BOUGHT MY TRUCK IN TAMPA, FL IN AUGUST WITH 23K MILES TRUCK HAS 30K NOW I WAS DRIVING THANKSGIVING MORNING AFTER FILLING TANK OFF IN A TRUSTED GAS STATION THAT I FILL ALL MY 3 TRUCKS 2016, 2018, 2020 RAM 3500. I DROVE ABOUT 35 MILES AND TRUCK STARTED TO DECELERATE LOST POWER WITHIN 2 MILES AND ENG
• THE 2019 TO 2020 MODEL YEAR RAM 2500 HEAVY DUTY EQUIPPED WITH A 6.7L CUMMINS DIESEL ENGINE HAS A SAFETY ISSUE THAT COULD CAUSE A STALL AND INCREASE THE RISK OF A CRASH. THE BOSCH CP4.2 FUEL INJECTION PUMP HAS A VERY HIGH RATE OF SUDDEN FAILURE LEADING TO IMMEDIATE STOPPAGE ON THE ENGINE AND ENGINE B

Typical onset: 50K miles Est. repair: $500🔥 4 fire reports💥 1 crashes

“TL* THE CONTACT OWNS A 2020 RAM 3500. THE CONTACT STATED WHILE DRIVING 65 MPH AND TOWING A GENERATOR UP A HILL, THE VEHICLE STALLED WITH THE DIESEL EXHAUST AND ENGINE STABILITY CONTROL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE TOWED TO PLATINUM CHRYSLER DODGE RAM JEEP LOC”

— NHTSA complaint filing

TRANSMISSION

12 complaints

• Truck was with high pressure pump issues, spent $2600 in rental truck, $400 i. Towing truck and about one month with no truck, Chrysler still doesn't want to pay me back, this is my second truck with same issue, previous truck was a 2019 3500 ram having the same problem when truck was with only 4,00
• DEF reservoir got low and light came on indicating about 300 miles until truck goes into limp mode 5 MPH. Added 1 gallon of DEF and the guage showed to be in the safe zone. The computer system never registered that fluid was added and truck went into limp mode on the way home. When in limp mode y
• While leaving the veterinary office parking lot there is a short steep hill. As I started up the hill slowly as there are pedestrians around. About halfway up my truck starts rolling backwards as if the transmission has shifted into neutral I hit the brakes to stop and then start out again. This has

Typical onset: 50K miles Est. repair: $500💥 1 crashes

“Truck was with high pressure pump issues, spent $2600 in rental truck, $400 i. Towing truck and about one month with no truck, Chrysler still doesn't want to pay me back, this is my second truck with same issue, previous truck was a 2019 3500 ram having the same problem when truck was with only 4,00”

— NHTSA complaint filing

ELECTRICAL

9 complaints

• The contact owns a 2020 RAM 3500. The contact stated while attempting to start the vehicle, he depressed the START/STOP button several times however, the vehicle failed to start. After waiting for approximately 45 minutes the vehicle started. The contact also stated the vehicle failed to recognize t
• This Laramie trim level truck has an electronic drop tailgate with a button to drop the tailgate on the overhead console and one on the key fob. The tailgate on my truck was closed during my pre-trip and entering the vehicle. I had a trailer hooked to the receiver hitch and drove ten miles before re
• The contact owns a 2020 RAM 3500. The contact stated that while driving at 15 MPH, the oil warning light was illuminated, and the vehicle made abnormal sounds. Additionally, there was smoke coming from under the hood of the vehicle. The contact pulled over and refilled the oil reservoir; however, th

Typical onset: 50K miles Est. repair: $500🔥 2 fire reports💥 1 crashes

“The contact owns a 2020 RAM 3500. The contact stated while attempting to start the vehicle, he depressed the START/STOP button several times however, the vehicle failed to start. After waiting for approximately 45 minutes the vehicle started. The contact also stated the vehicle failed to recognize t”

— NHTSA complaint filing

BRAKES

8 complaints

• The contact owns a 2020 Ram 3500. The contact stated while driving at various speeds, the trailer brakes failed intermittently while the brake pedal was depressed. The turn signals and brake lights also failed to function properly. The vehicle was taken to the dealer and diagnosed that the rear bump
• Last week this took place: 2020 Ram 3500 Dual rear wheels AISON transmission is outfitted with factory trailer brake module. Was hauling a horse trailer near 30,000 lbs to a horse show, caravaning with crew pulling another horse trailer about the same weight with a 2020 Ram 3500 (Vin #3C63RRML6LG6
• Sudden, catastrophic failure of Hydro Boost Pump Port Tube Assembly resulting in severe loss of steering and braking capability accompanied by high pressure release of flammable power steering fluid into and within engine compartment

Typical onset: 50K miles Est. repair: $500🔥 1 fire reports💥 1 crashes

“The contact owns a 2020 Ram 3500. The contact stated while driving at various speeds, the trailer brakes failed intermittently while the brake pedal was depressed. The turn signals and brake lights also failed to function properly. The vehicle was taken to the dealer and diagnosed that the rear bump”

— NHTSA complaint filing

Estimated Repair Costs

FUEL SYSTEM(~50K mi)

$500

ENGINE(~50K mi)

$500

TRANSMISSION(~50K mi)

$500

ELECTRICAL(~50K mi)

$500

BRAKES(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 155 owner complaints for this specific year, here's what to check or ask about:

☐
FUEL SYSTEM: NEW RAM SHUT DOWN & WONT RUN. DIAGNOSIS DONE BY DEALER TO CONCLUSION OF FUEL SYSTEM FAILURE. DEALER SAID NO PARTS AVAILABLE TO FIX TRUCK. 3RD TRUCK SINCE LATE JUNE. 2019 RAM 2500 WITH DIESEL ENGINE FAIL 30000MI 2020 RAM 3500 WITH SAME ENGINE 9600MI 2020 RAM 3500 4400MI WHICH TURN OUT TO HAVE CON
Typically appears around 50K miles. Repair cost ~$500
☐
ENGINE: TL* THE CONTACT OWNS A 2020 RAM 3500. THE CONTACT STATED WHILE DRIVING 65 MPH AND TOWING A GENERATOR UP A HILL, THE VEHICLE STALLED WITH THE DIESEL EXHAUST AND ENGINE STABILITY CONTROL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE TOWED TO PLATINUM CHRYSLER DODGE RAM JEEP LOC
Typically appears around 50K miles. Repair cost ~$500
☐
TRANSMISSION: Truck was with high pressure pump issues, spent $2600 in rental truck, $400 i. Towing truck and about one month with no truck, Chrysler still doesn't want to pay me back, this is my second truck with same issue, previous truck was a 2019 3500 ram having the same problem when truck was with only 4,00
Typically appears around 50K miles. Repair cost ~$500
☐
ELECTRICAL: The contact owns a 2020 RAM 3500. The contact stated while attempting to start the vehicle, he depressed the START/STOP button several times however, the vehicle failed to start. After waiting for approximately 45 minutes the vehicle started. The contact also stated the vehicle failed to recognize t
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)