2017 Mazda CX-5

Problems, Recalls & Reliability Report

Below Average

Quick Summary

The 2017 Mazda CX-5 has 193 owner complaints filed with NHTSA — that's 2.4x the segment average of 80. The most common issue is electrical problems (22% of all complaints), specifically: tl* the contact owns a 2017 mazda cx-5. the contact stated that the smart city brake system failed to function properly when activated and modified to a specific distance or speed. the dealer (mazda of mesquite, 15900 lyndon b johnson fwy, mesquite, tx 75150, (972) 686-6200) was notified, but was un.

8 crash reports 3 injuries

193

Total Complaints

Recalls Issued

—/5

Safety Stars

2.4x

vs Segment Avg

Known Problems

ELECTRICAL

42 complaints

22%

• TL* THE CONTACT OWNS A 2017 MAZDA CX-5. THE CONTACT STATED THAT THE SMART CITY BRAKE SYSTEM FAILED TO FUNCTION PROPERLY WHEN ACTIVATED AND MODIFIED TO A SPECIFIC DISTANCE OR SPEED. THE DEALER (MAZDA OF MESQUITE, 15900 LYNDON B JOHNSON FWY, MESQUITE, TX 75150, (972) 686-6200) WAS NOTIFIED, BUT WAS UN
• TL* THE CONTACT OWNS A 2017 MAZDA CX-5. WHILE DRIVING APPROXIMATELY 5 MPH IN BUMPER-TO-BUMPER TRAFFIC, THE SEAT HEATER BECAME VERY HOT. IN AN ATTEMPT TO TURN DOWN THE SEAT HEATER, WHERE THE SWITCH BUTTON WAS "EXACTLY AN INCH" FROM THE IGNITION SWITCH, THE CONTACT UNINTENTIONALLY HIT THE IGNITION SW
• WHILE DRIVING MY 2017 MAZDA CX-5, THE SMART CITY BRAKE SUPPORT (SCBS) INDICATOR ILLUMINATES ON THE DASH. THIS HAS HAPPENED MULTIPLE TIMES OVER THE PAST SEVERAL MONTHS, ON CLEAR, SUNNY DAYS AND IN RAIN AND/OR SNOW; ON CITY STREETS AND HIGHWAYS. THE RATE OF DRIVING SPEED VARIES FROM APPROX 10 TO 65 MP

Typical onset: 50K miles Est. repair: $500💥 1 crashes

“TL* THE CONTACT OWNS A 2017 MAZDA CX-5. THE CONTACT STATED THAT THE SMART CITY BRAKE SYSTEM FAILED TO FUNCTION PROPERLY WHEN ACTIVATED AND MODIFIED TO A SPECIFIC DISTANCE OR SPEED. THE DEALER (MAZDA OF MESQUITE, 15900 LYNDON B JOHNSON FWY, MESQUITE, TX 75150, (972) 686-6200) WAS NOTIFIED, BUT WAS UN”

— NHTSA complaint filing

OTHER

36 complaints

19%

• I BOUGHT THE 2017 CX-5 BRAND NEW ABOUT A MONTH AGO. TODAY, I PUT THE CAR IN REVERSE AND EXPECTED THE REAR CAMERA TO POP UP ON MY INFOTAINMENT SCREEN; HOWEVER, IT DIDN'T. SO, I TURNED OFF THE CAR TO TRY AND RESET THE ISSUE, HOPING IT WAS A GLITCH. I TURNED OFF THE CAR AND TURN IT BACK ON AGAIN AND
• REAR BACKUP CAMERA FAILED. VEHICLE PARKED IN HOME GARAGE. VEHICLE WAS STARTED AND SHIFTED TO REVERSE. CAMERA FAILED TO DISPLAY ON DASH SCREEN AS IT NORMALLY DOES. MANUALLY CHECKED CAMERA LOCATED CENTER REAR OF VEHICLE. NO SIGNS OF DAMAGE OR LOOSE FITTINGS ETC. VEHICLE HAS NOT BEEN INVOLVED IN A C
• WHILE DRIVING MY 2017 MAZDA CX-5, THE SMART CITY BRAKE SUPPORT (SCBS) INDICATOR ILLUMINATES ON THE DASH. THIS HAS HAPPENED MULTIPLE TIMES OVER THE PAST SEVERAL MONTHS, ON CLEAR, SUNNY DAYS AND IN RAIN AND/OR SNOW; ON CITY STREETS AND HIGHWAYS. THE RATE OF DRIVING SPEED VARIES FROM APPROX 10 TO 65 MP

Typical onset: 50K miles Est. repair: $500💥 2 crashes

“I BOUGHT THE 2017 CX-5 BRAND NEW ABOUT A MONTH AGO. TODAY, I PUT THE CAR IN REVERSE AND EXPECTED THE REAR CAMERA TO POP UP ON MY INFOTAINMENT SCREEN; HOWEVER, IT DIDN'T. SO, I TURNED OFF THE CAR TO TRY AND RESET THE ISSUE, HOPING IT WAS A GLITCH. I TURNED OFF THE CAR AND TURN IT BACK ON AGAIN AND ”

— NHTSA complaint filing

ENGINE

16 complaints

• WITHOUT ANY WARNING, WHILE DRIVING ON A HIGHWAY AT APPROXIMATELY 65 MPH, THE CAR SUDDENLY STALLED. THANKFULLY, ON BOTH OCCASIONS, I WAS ABLE TO AVOID AN ACCIDENT AND PULL OVER TO THE SIDE OF THE ROAD. COINCIDENTALLY, I ALSO OWN A 2018 MAZDA CX-5 AND IN OCTOBER OF 2019, I RECEIVED A RECALL NOTICE (
• WITHOUT ANY WARNING, WHILE DRIVING ON A HIGHWAY AT APPROXIMATELY 65 MPH, THE CAR SUDDENLY STALLED. THANKFULLY, ON BOTH OCCASIONS, I WAS ABLE TO AVOID AN ACCIDENT AND PULL OVER TO THE SIDE OF THE ROAD. COINCIDENTALLY, I ALSO OWN A 2018 MAZDA CX-5 AND IN OCTOBER OF 2019, I RECEIVED A RECALL NOTICE (
• LOSS OF POWER TO A COMPLETE SHUTDOWN WHILE AT HIGHWAY SPEEDS OF 60-70MPH WITH FUEL TANK READING 30 MILES TO EMPTY. TOW WAS NECESSARY TO DEALERSHIP. REPLACED FUEL PUMP. 2ND OCCURRENCE WITH 60 MILES TO EMPTY. BROKE DOWN AGAIN WHILE AT HIGHWAY SPEEDS. TOWED A SECOND TIME TO DEALERSHIP. REPLACE HI

Typical onset: 50K miles Est. repair: $500💥 1 crashes

“WITHOUT ANY WARNING, WHILE DRIVING ON A HIGHWAY AT APPROXIMATELY 65 MPH, THE CAR SUDDENLY STALLED. THANKFULLY, ON BOTH OCCASIONS, I WAS ABLE TO AVOID AN ACCIDENT AND PULL OVER TO THE SIDE OF THE ROAD. COINCIDENTALLY, I ALSO OWN A 2018 MAZDA CX-5 AND IN OCTOBER OF 2019, I RECEIVED A RECALL NOTICE (”

— NHTSA complaint filing

BRAKES

15 complaints

• ACCORDING TO CONSUMER REPORTS (AUG. 2017, PAGE 58, LAST PARAGRAPH) THE MAZDA'S NEW CX-5'S FORWARD COLLISION WARNING WITH LOW-SPEED AUTOMATIC EMERGENCY BRAKING STANDARD SHOULD BE APPLAUDED. THESE FEATURES MALFUNCTIONS IN LAS VEGAS DURING HOT WEATHER. MAZDA KNOWS ABOUT THE PROBLEM AND HAS NO FIX. W
• TL* THE CONTACT OWNS A 2017 MAZDA CX-5. THE CONTACT STATED THAT THE SMART CITY BRAKE SYSTEM FAILED TO FUNCTION PROPERLY WHEN ACTIVATED AND MODIFIED TO A SPECIFIC DISTANCE OR SPEED. THE DEALER (MAZDA OF MESQUITE, 15900 LYNDON B JOHNSON FWY, MESQUITE, TX 75150, (972) 686-6200) WAS NOTIFIED, BUT WAS UN
• WHILE DRIVING MY 2017 MAZDA CX-5, THE SMART CITY BRAKE SUPPORT (SCBS) INDICATOR ILLUMINATES ON THE DASH. THIS HAS HAPPENED MULTIPLE TIMES OVER THE PAST SEVERAL MONTHS, ON CLEAR, SUNNY DAYS AND IN RAIN AND/OR SNOW; ON CITY STREETS AND HIGHWAYS. THE RATE OF DRIVING SPEED VARIES FROM APPROX 10 TO 65 MP

Typical onset: 50K miles Est. repair: $500💥 2 crashes

“ACCORDING TO CONSUMER REPORTS (AUG. 2017, PAGE 58, LAST PARAGRAPH) THE MAZDA'S NEW CX-5'S FORWARD COLLISION WARNING WITH LOW-SPEED AUTOMATIC EMERGENCY BRAKING STANDARD SHOULD BE APPLAUDED. THESE FEATURES MALFUNCTIONS IN LAS VEGAS DURING HOT WEATHER. MAZDA KNOWS ABOUT THE PROBLEM AND HAS NO FIX. W”

— NHTSA complaint filing

FUEL SYSTEM

14 complaints

• WHILE DRIVING SOUTHBOUND ON I-75 NORTH OF NORTH FT. MEYERS, FL THE VEHICLE STUTTERED SLIGHTLY AND STALLED, WITH JUST ENOUGH TIME TO PULL TO THE RIGHT SHOULDER AND PARK. IT WOULD NOT RESTART AND APPEARED TO BE OUT OF FUEL, THOUGH THE GAUGE INDICATED APPROX. 1/4 FULL. THE MAZDA EMERGENCY ROAD SERVIC
• WITHOUT ANY WARNING, WHILE DRIVING ON A HIGHWAY AT APPROXIMATELY 65 MPH, THE CAR SUDDENLY STALLED. THANKFULLY, ON BOTH OCCASIONS, I WAS ABLE TO AVOID AN ACCIDENT AND PULL OVER TO THE SIDE OF THE ROAD. COINCIDENTALLY, I ALSO OWN A 2018 MAZDA CX-5 AND IN OCTOBER OF 2019, I RECEIVED A RECALL NOTICE (
• WITHOUT ANY WARNING, WHILE DRIVING ON A HIGHWAY AT APPROXIMATELY 65 MPH, THE CAR SUDDENLY STALLED. THANKFULLY, ON BOTH OCCASIONS, I WAS ABLE TO AVOID AN ACCIDENT AND PULL OVER TO THE SIDE OF THE ROAD. COINCIDENTALLY, I ALSO OWN A 2018 MAZDA CX-5 AND IN OCTOBER OF 2019, I RECEIVED A RECALL NOTICE (

Typical onset: 50K miles Est. repair: $500💥 1 crashes

“WHILE DRIVING SOUTHBOUND ON I-75 NORTH OF NORTH FT. MEYERS, FL THE VEHICLE STUTTERED SLIGHTLY AND STALLED, WITH JUST ENOUGH TIME TO PULL TO THE RIGHT SHOULDER AND PARK. IT WOULD NOT RESTART AND APPEARED TO BE OUT OF FUEL, THOUGH THE GAUGE INDICATED APPROX. 1/4 FULL. THE MAZDA EMERGENCY ROAD SERVIC”

— NHTSA complaint filing

Estimated Repair Costs

ELECTRICAL(~50K mi)

$500

OTHER(~50K mi)

$500

ENGINE(~50K mi)

$500

BRAKES(~50K mi)

$500

FUEL SYSTEM(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 193 owner complaints for this specific year, here's what to check or ask about:

☐
ELECTRICAL: TL* THE CONTACT OWNS A 2017 MAZDA CX-5. THE CONTACT STATED THAT THE SMART CITY BRAKE SYSTEM FAILED TO FUNCTION PROPERLY WHEN ACTIVATED AND MODIFIED TO A SPECIFIC DISTANCE OR SPEED. THE DEALER (MAZDA OF MESQUITE, 15900 LYNDON B JOHNSON FWY, MESQUITE, TX 75150, (972) 686-6200) WAS NOTIFIED, BUT WAS UN
Typically appears around 50K miles. Repair cost ~$500
☐
OTHER: I BOUGHT THE 2017 CX-5 BRAND NEW ABOUT A MONTH AGO. TODAY, I PUT THE CAR IN REVERSE AND EXPECTED THE REAR CAMERA TO POP UP ON MY INFOTAINMENT SCREEN; HOWEVER, IT DIDN'T. SO, I TURNED OFF THE CAR TO TRY AND RESET THE ISSUE, HOPING IT WAS A GLITCH. I TURNED OFF THE CAR AND TURN IT BACK ON AGAIN AND
Typically appears around 50K miles. Repair cost ~$500
☐
ENGINE: WITHOUT ANY WARNING, WHILE DRIVING ON A HIGHWAY AT APPROXIMATELY 65 MPH, THE CAR SUDDENLY STALLED. THANKFULLY, ON BOTH OCCASIONS, I WAS ABLE TO AVOID AN ACCIDENT AND PULL OVER TO THE SIDE OF THE ROAD. COINCIDENTALLY, I ALSO OWN A 2018 MAZDA CX-5 AND IN OCTOBER OF 2019, I RECEIVED A RECALL NOTICE (
Typically appears around 50K miles. Repair cost ~$500
☐
BRAKES: ACCORDING TO CONSUMER REPORTS (AUG. 2017, PAGE 58, LAST PARAGRAPH) THE MAZDA'S NEW CX-5'S FORWARD COLLISION WARNING WITH LOW-SPEED AUTOMATIC EMERGENCY BRAKING STANDARD SHOULD BE APPLAUDED. THESE FEATURES MALFUNCTIONS IN LAS VEGAS DURING HOT WEATHER. MAZDA KNOWS ABOUT THE PROBLEM AND HAS NO FIX. W
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)