2023 Mazda CX-5

Problems, Recalls & Reliability Report

Average

Quick Summary

The 2023 Mazda CX-5 has 81 owner complaints filed with NHTSA — that's 1.0x the segment average of 80. The most common issue is other problems (12% of all complaints), specifically: 4 month old car and brakes are rusted and rotor is warped. the car is shaky and rear right side grinder. mechanic said it was safe to drive and that it was a “user error” for being to hard on the brakes. they said they inspected the vehicle and could not determine the “brown liquid” was. they cleane.

10 crash reports 7 injuries

Total Complaints

Recalls Issued

—/5

Safety Stars

1.0x

vs Segment Avg

Known Problems

OTHER

10 complaints

12%

• 4 month old car and brakes are rusted and rotor is warped. The car is shaky and rear right side grinder. Mechanic said it was safe to drive and that it was a “user error” for being to hard on the brakes. They said they inspected the vehicle and could not determine the “brown liquid” was. They cleane
• The power liftgate on the 2023 Mazda CX-5 SUV closes with sufficient force that the vehicle owner's manual warns of possible serious injury or even death, and cautions the operator to be sure that people or objects are not in the way of closure. However, the actual design of the overall system permi
• Car’s (less than a month old)rear glass shattered when shut the driver side door. No prior damage or wild temperature fluctuations. Could have been dangerous if occurred while driving or someone sitting in back seat. Wondering if there’s a defect in glass, or install.

Typical onset: 50K miles Est. repair: $500💥 1 crashes

“4 month old car and brakes are rusted and rotor is warped. The car is shaky and rear right side grinder. Mechanic said it was safe to drive and that it was a “user error” for being to hard on the brakes. They said they inspected the vehicle and could not determine the “brown liquid” was. They cleane”

— NHTSA complaint filing

DRIVER ASSIST/CAMERAS

10 complaints

12%

• Slowly and cautiously entered parking lot of a small strip mall. Proceeded to a parking space located in between two parked vehicles.Maneuvering into parking space I removed foot from gas pedal toward the break pedal; before foot made contact with break pedal the vehicle accelerated on its own surgi
• Blind spot sensors blocked error messages. This will happen at least a few times a year. Usually on long freeway drives, using cruise control, at night, and when cooler out (less than 60f). Restarting the vehicle makes the error codes go away and the system functions normally afterwards. Seems like
• The vehicle continues to have safety features malfunctions with its sensors. The forward facing camera sensor and the Blind Spot Monitoring Sensor continues to malfunctions when driving in clear visibility with light to heavy traffic at random times during a day. These features assist the driver to

Typical onset: 50K miles Est. repair: $500💥 1 crashes

“Slowly and cautiously entered parking lot of a small strip mall. Proceeded to a parking space located in between two parked vehicles.Maneuvering into parking space I removed foot from gas pedal toward the break pedal; before foot made contact with break pedal the vehicle accelerated on its own surgi”

— NHTSA complaint filing

ELECTRICAL

9 complaints

11%

• The power liftgate on the 2023 Mazda CX-5 SUV closes with sufficient force that the vehicle owner's manual warns of possible serious injury or even death, and cautions the operator to be sure that people or objects are not in the way of closure. However, the actual design of the overall system permi
• Brand new 2023 Mazda CX-5 with 150 miles on it experienced unintended acceleration while braking. Pulled into a parking spot with my foot on the brakes but the car didn't stop & even accelerated over a sidewalk and into a building. I experienced a bruise from the seatbelt. Airbags did not deploy. So
• I love this car, but it has a bad habit, the vehicle accelerates on its own. If you take your foot off the gas, the car will intermittently lurch, almost jump forward. I’ve learned to deal with this by simply keeping a strong push on the break, but it is definitely is an issue. Another issue I’m h

Typical onset: 50K miles Est. repair: $500💥 2 crashes

“The power liftgate on the 2023 Mazda CX-5 SUV closes with sufficient force that the vehicle owner's manual warns of possible serious injury or even death, and cautions the operator to be sure that people or objects are not in the way of closure. However, the actual design of the overall system permi”

— NHTSA complaint filing

BRAKES

9 complaints

11%

• Brakes are very poor, car lurches forward at stop lights and you have to stomp the brake pedal to prevent running into the car in front of you.
• When applying the brakes car surges forward. If put in neutral engine races. Very difficult to bring to a stop with reduced braking. Multiple occurrences. Dealer states vehicle is operating within design perimeters.
• Brand new 2023 Mazda CX-5 with 150 miles on it experienced unintended acceleration while braking. Pulled into a parking spot with my foot on the brakes but the car didn't stop & even accelerated over a sidewalk and into a building. I experienced a bruise from the seatbelt. Airbags did not deploy. So

Typical onset: 50K miles Est. repair: $500💥 3 crashes

“Brakes are very poor, car lurches forward at stop lights and you have to stomp the brake pedal to prevent running into the car in front of you.”

— NHTSA complaint filing

ENGINE

9 complaints

11%

• When applying the brakes car surges forward. If put in neutral engine races. Very difficult to bring to a stop with reduced braking. Multiple occurrences. Dealer states vehicle is operating within design perimeters.
• Mazda CX-5 Premium Between May and September this year, the MyMazda app has alerted me two times that the oil level was low. I manually checked and it was indeed low. The first time I brought it to a Firestone service center to have it checked and they verified that the level was down considerably t
• I love this car, but it has a bad habit, the vehicle accelerates on its own. If you take your foot off the gas, the car will intermittently lurch, almost jump forward. I’ve learned to deal with this by simply keeping a strong push on the break, but it is definitely is an issue. Another issue I’m h

Typical onset: 50K miles Est. repair: $500

“When applying the brakes car surges forward. If put in neutral engine races. Very difficult to bring to a stop with reduced braking. Multiple occurrences. Dealer states vehicle is operating within design perimeters.”

— NHTSA complaint filing

Estimated Repair Costs

OTHER(~50K mi)

$500

DRIVER ASSIST/CAMERAS(~50K mi)

$500

ELECTRICAL(~50K mi)

$500

BRAKES(~50K mi)

$500

ENGINE(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 81 owner complaints for this specific year, here's what to check or ask about:

☐
OTHER: 4 month old car and brakes are rusted and rotor is warped. The car is shaky and rear right side grinder. Mechanic said it was safe to drive and that it was a “user error” for being to hard on the brakes. They said they inspected the vehicle and could not determine the “brown liquid” was. They cleane
Typically appears around 50K miles. Repair cost ~$500
☐
DRIVER ASSIST/CAMERAS: Slowly and cautiously entered parking lot of a small strip mall. Proceeded to a parking space located in between two parked vehicles.Maneuvering into parking space I removed foot from gas pedal toward the break pedal; before foot made contact with break pedal the vehicle accelerated on its own surgi
Typically appears around 50K miles. Repair cost ~$500
☐
ELECTRICAL: The power liftgate on the 2023 Mazda CX-5 SUV closes with sufficient force that the vehicle owner's manual warns of possible serious injury or even death, and cautions the operator to be sure that people or objects are not in the way of closure. However, the actual design of the overall system permi
Typically appears around 50K miles. Repair cost ~$500
☐
BRAKES: Brakes are very poor, car lurches forward at stop lights and you have to stomp the brake pedal to prevent running into the car in front of you.
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)