2023 Jeep GRAND CHEROKEE

Problems, Recalls & Reliability Report

Avoid This Year

Quick Summary

The 2023 Jeep GRAND CHEROKEE has 656 owner complaints filed with NHTSA — that's 8.2x the segment average of 80. The most common issue is electrical problems (26% of all complaints), specifically: the contact owns a 2023 jeep grand cherokee. the contact stated while the vehicle was parked with her in the front driver's seat, she smelled a burning odor. there was no warning light illuminated. the contact then saw smoke coming from the left edge of the backrest of the driver's seat. the contact. ⚠️ 4 fire reports filed.

4 fire reports 16 crash reports 12 injuries

656

Total Complaints

Recalls Issued

—/5

Safety Stars

8.2x

vs Segment Avg

Known Problems

ELECTRICAL

173 complaints

26%

• The contact owns a 2023 Jeep Grand Cherokee. The contact stated while the vehicle was parked with her in the front driver's seat, she smelled a burning odor. There was no warning light illuminated. The contact then saw smoke coming from the left edge of the backrest of the driver's seat. The contact
• The surround view cameras including the back up camera are not working. My major saftety concern is that when I am backing up I am unable to see what is behind me.The dealer has tried to fix the cameras at least 4 times and has been unable to resolve the issue.
• On four separate incidences, the automatic emergency brake engaged while driving the vehicle at speeds in excess of 30 mph. There was no warning or reason for the emergency brake to engage. This resulted in the car needing to be towed to the dealer on two occasions as the vehicle froze and was not d

Typical onset: 50K miles Est. repair: $500🔥 1 fire reports💥 2 crashes

“The contact owns a 2023 Jeep Grand Cherokee. The contact stated while the vehicle was parked with her in the front driver's seat, she smelled a burning odor. There was no warning light illuminated. The contact then saw smoke coming from the left edge of the backrest of the driver's seat. The contact”

— NHTSA complaint filing

ENGINE

80 complaints

12%

• The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where the ECM was reset; however, while driving the failure recurred and the vehicle stalled. The vehicle was to
• While stopped at the light with your foot on the brake, the vehicle will accidentally accelerate and almost hit the car in front of you. I looked (my foot was still on the brake). Then, when I try to accelerate, this vehicle fails to get up and go... it's like it's stuck in first or second gear...
• I took delivery of the vehicle on February 15, 2023. On May 23, 2023 I was driving 35 MPH and without warning, I lost power steering and the brakes (felt like bricks when I tried to stop the vehicle). The vehicle never slowed and continued at 35 MPH. I had to swerve to not hit other vehicles as I wa

Typical onset: 50K miles Est. repair: $500🔥 1 fire reports💥 2 crashes

“The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where the ECM was reset; however, while driving the failure recurred and the vehicle stalled. The vehicle was to”

— NHTSA complaint filing

DRIVER ASSIST/CAMERAS

72 complaints

11%

• Upon starting vehicle, system reported collision, ABS warning, traction control warning and wouldn't release automated parking brake. Vehicle was parked and there were no other vehicles in the vicinity while it was parked there.
• Upon starting vehicle, system reported collision, ABS warning, traction control warning and wouldn't release automated parking brake. Vehicle was parked and there were no other vehicles in the vicinity while it was parked there.
• Upon starting vehicle, system reported collision, ABS warning, traction control warning and wouldn't release automated parking brake. Vehicle was parked and there were no other vehicles in the vicinity while it was parked there.

Typical onset: 50K miles Est. repair: $500💥 7 crashes

“Upon starting vehicle, system reported collision, ABS warning, traction control warning and wouldn't release automated parking brake. Vehicle was parked and there were no other vehicles in the vicinity while it was parked there.”

— NHTSA complaint filing

OTHER

64 complaints

10%

• Backup camera not working 80% of time. Dealership has determined a software issue to be fixed within 4 months. Brand new with less than 500 miles. Vehicle is large and somewhat unsafe to operate until repaired.
• The front and rear parking cameras are inoperable and infrequently randomly operate. Dealer performed a proxy reconfiguration and reset the park assist module. System worked briefly then reverted back to original unoperative condition. Assigned star case S2208000172 claiming manufacturer is “investi
• Passenger Window Cracked in between glass (not from rock)....could be a defect in original glass used or from heat. but either way, would be especially dangerous if one day the glass would suddenly give way and break (or violently burst) onto my passenger! It was first one. 800 miles Now three sep

Typical onset: 50K miles Est. repair: $500🔥 2 fire reports💥 2 crashes

“Backup camera not working 80% of time. Dealership has determined a software issue to be fixed within 4 months. Brand new with less than 500 miles. Vehicle is large and somewhat unsafe to operate until repaired.”

— NHTSA complaint filing

SUSPENSION

54 complaints

• The Quadra-Lift Air Suspension has failed twice while being driven and once during repairs. I have less than 1000 miles on the vehicle and it has spent more time in the shop than on the road. The system has been inspected and worked on by Covert Chrysler Dodge Jeep and Caliber Collision in Austin, T
• I was driving approximately 25-30mph when the passenger rear spring popped off of the vehicle and was completely disengaged from the vehicle. It popped out of the rear of the vehicle into cars behind me. There were no warning lights, no messages, lights, etc... This happened at approximately 4pm 2
• 1-Powertrain wobbles and vibrates at 70MPH / Safety issue and can cause shaft failure/accident due to a weak/worn-out mounts and cause the drive to loose control. 2- Control Arms/Ball Joints Defects at Factory - Going thru bumps the front-end will produce noise and vehicle will shift/skip-jump of th

Typical onset: 50K miles Est. repair: $500

“The Quadra-Lift Air Suspension has failed twice while being driven and once during repairs. I have less than 1000 miles on the vehicle and it has spent more time in the shop than on the road. The system has been inspected and worked on by Covert Chrysler Dodge Jeep and Caliber Collision in Austin, T”

— NHTSA complaint filing

Estimated Repair Costs

ELECTRICAL(~50K mi)

$500

ENGINE(~50K mi)

$500

DRIVER ASSIST/CAMERAS(~50K mi)

$500

OTHER(~50K mi)

$500

SUSPENSION(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 656 owner complaints for this specific year, here's what to check or ask about:

☐
ELECTRICAL: The contact owns a 2023 Jeep Grand Cherokee. The contact stated while the vehicle was parked with her in the front driver's seat, she smelled a burning odor. There was no warning light illuminated. The contact then saw smoke coming from the left edge of the backrest of the driver's seat. The contact
Typically appears around 50K miles. Repair cost ~$500
☐
ENGINE: The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where the ECM was reset; however, while driving the failure recurred and the vehicle stalled. The vehicle was to
Typically appears around 50K miles. Repair cost ~$500
☐
DRIVER ASSIST/CAMERAS: Upon starting vehicle, system reported collision, ABS warning, traction control warning and wouldn't release automated parking brake. Vehicle was parked and there were no other vehicles in the vicinity while it was parked there.
Typically appears around 50K miles. Repair cost ~$500
☐
OTHER: Backup camera not working 80% of time. Dealership has determined a software issue to be fixed within 4 months. Brand new with less than 500 miles. Vehicle is large and somewhat unsafe to operate until repaired.
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)