2020 Nissan MURANO

Problems, Recalls & Reliability Report

Average

Quick Summary

The 2020 Nissan MURANO has 62 owner complaints filed with NHTSA — that's 0.8x the segment average of 80. The most common issue is driver assist/cameras problems (24% of all complaints), specifically: i was driving 25 mph when the car automatic stopped and applied the automatic emergency brake (aeb) was applied with no obstacles around on a clear sunny day. purchased the car new with only 3 miles on it. car came to a complete stop. i am afraid for my safety.took the car in to dealer and was told.

2 crash reports 5 injuries

Total Complaints

Recalls Issued

—/5

Safety Stars

0.8x

vs Segment Avg

Known Problems

DRIVER ASSIST/CAMERAS

15 complaints

24%

• I WAS DRIVING 25 MPH WHEN THE CAR AUTOMATIC STOPPED AND APPLIED THE AUTOMATIC EMERGENCY BRAKE (AEB) WAS APPLIED WITH NO OBSTACLES AROUND ON A CLEAR SUNNY DAY. PURCHASED THE CAR NEW WITH ONLY 3 MILES ON IT. CAR CAME TO A COMPLETE STOP. I AM AFRAID FOR MY SAFETY.TOOK THE CAR IN TO DEALER AND WAS TOLD
• I WAS DRIVING 25 MPH WHEN THE CAR AUTOMATIC STOPPED AND APPLIED THE AUTOMATIC EMERGENCY BRAKE (AEB) WAS APPLIED WITH NO OBSTACLES AROUND ON A CLEAR SUNNY DAY. PURCHASED THE CAR NEW WITH ONLY 3 MILES ON IT. CAR CAME TO A COMPLETE STOP. I AM AFRAID FOR MY SAFETY.TOOK THE CAR IN TO DEALER AND WAS TOLD
• I HAVE A 2020 NISSAN MURANO THAT HAD 3 OCCURRENCES IN A 48 HOUR PERIOD WHERE THE AUTOMATIC EMERGENCY BRAKING SYSTEM CAUSED MY CAR TO STOP IMMEDIATELY WITH NO WARNING OR OBSTRUCTION IN THE ROAD. THE 1ST INCIDENT OCCURRED WHEN I WAS TRAVELING APPROXIMATELY 30 MILES PER HOUR ON A CITY STREET. MY CAR

Typical onset: 50K miles Est. repair: $500💥 1 crashes

“I WAS DRIVING 25 MPH WHEN THE CAR AUTOMATIC STOPPED AND APPLIED THE AUTOMATIC EMERGENCY BRAKE (AEB) WAS APPLIED WITH NO OBSTACLES AROUND ON A CLEAR SUNNY DAY. PURCHASED THE CAR NEW WITH ONLY 3 MILES ON IT. CAR CAME TO A COMPLETE STOP. I AM AFRAID FOR MY SAFETY.TOOK THE CAR IN TO DEALER AND WAS TOLD”

— NHTSA complaint filing

OTHER

10 complaints

16%

• I WAS DRIVING 40 MPH WHEN THE CAR AUTOMATIC STOPPED AND APPLIED THE AUTOMATIC EMERGENCY BRAKE (AEB) WAS APPLIED WITH NO OBSTACLES AROUND ON A CLEAR SUNNY DAY. THE CAR IS BRAND NEW WITH ONLY 1100 MILES ON IT. CAR CAME TO A COMPLETE STOP. I AM AFRAID FOR MY SAFETY AND WILL CONTACT THE DEALER WHERE I P
• Sunroof exploded while driving.
• I CALLED MY DEALERSHIP UP AND THEY DO NOT HAVE THE KNUCKLE PART AS OF YET SO THEY WONT LOOK AT MY CAR DUE TO TAKING IT APART TO CHECK ON IT . CATCH 22 , NEED THE PART IN THEIR DEALERSHIP THEN SCHEDULE THE CAR TO BE LOOKED AT WILL GIVE ME A LOANER FOR MAYBE A WEEK THEN DO THE RECALL . UNTIL THEN H

Typical onset: 50K miles Est. repair: $500

“I WAS DRIVING 40 MPH WHEN THE CAR AUTOMATIC STOPPED AND APPLIED THE AUTOMATIC EMERGENCY BRAKE (AEB) WAS APPLIED WITH NO OBSTACLES AROUND ON A CLEAR SUNNY DAY. THE CAR IS BRAND NEW WITH ONLY 1100 MILES ON IT. CAR CAME TO A COMPLETE STOP. I AM AFRAID FOR MY SAFETY AND WILL CONTACT THE DEALER WHERE I P”

— NHTSA complaint filing

SUSPENSION

7 complaints

11%

• The contact owns a 2020 Nissan Murano. The contact stated that while driving at 64 MPH, the vehicle became wobbly. The contact stated that after driving over a pothole in the roadway while she was driving on a bridge, the failure almost caused the vehicle to crash into the side of the bridge. The co
• This is a 2020 Nissan Murano S. The vehicle has been well maintained and taken to the dealership for maintenance periodically. I usually take my vehicle to either Antwerpen Nissan Clarksville or Antwerpen Nissan Security. I took my vehicle to Antwerpen Nissan Security for a transmission flush and ch
• Slowly over time it is becoming harder to turn the wheel, making a loud clumping voice when I turn the wheel a certain direction.

Typical onset: 50K miles Est. repair: $500

“The contact owns a 2020 Nissan Murano. The contact stated that while driving at 64 MPH, the vehicle became wobbly. The contact stated that after driving over a pothole in the roadway while she was driving on a bridge, the failure almost caused the vehicle to crash into the side of the bridge. The co”

— NHTSA complaint filing

BRAKES

4 complaints

• WE PURCHASED THIS MURANO 3/4/2020. IT WAS A DEMO DRIVEN BY THE SALES MANAGER.WE NOTICED THAT WHEN STEPPING ON THE BRAKES THERE IS A GRINDING SOUND. AN SECURE ODOMETER READING WAS NOT ATTACHED TO THE CONTRACT SO WE DO NOT KNOW HOW MANY MILES THE SALES MANAGER DROVE THE CAR.THIS IS A FEDERAL OFFENSE
• I WAS DRIVING 25 MPH WHEN THE CAR AUTOMATIC STOPPED AND APPLIED THE AUTOMATIC EMERGENCY BRAKE (AEB) WAS APPLIED WITH NO OBSTACLES AROUND ON A CLEAR SUNNY DAY. PURCHASED THE CAR NEW WITH ONLY 3 MILES ON IT. CAR CAME TO A COMPLETE STOP. I AM AFRAID FOR MY SAFETY.TOOK THE CAR IN TO DEALER AND WAS TOLD
• I WAS DRIVING AT APPROXIMATELY 25 MPH AND MY VEHICLE SUDDENLY SLAMMED ON THE BRAKES WITHOUT WARNING. A RED WARNING SCREEN LIT UP ON MY DASH. THERE WERE NO PEDESTRIANS OR OTHER VEHICLES IN FRONT OF ME. LUCKILY, THE CAR BEHIND ME WAS ABLE TO STOP WITHOUT HITTING ME.

Typical onset: 50K miles Est. repair: $500

“WE PURCHASED THIS MURANO 3/4/2020. IT WAS A DEMO DRIVEN BY THE SALES MANAGER.WE NOTICED THAT WHEN STEPPING ON THE BRAKES THERE IS A GRINDING SOUND. AN SECURE ODOMETER READING WAS NOT ATTACHED TO THE CONTRACT SO WE DO NOT KNOW HOW MANY MILES THE SALES MANAGER DROVE THE CAR.THIS IS A FEDERAL OFFENSE ”

— NHTSA complaint filing

SPEED CONTROL

4 complaints

• Yesterday, my wife and I were on I94 eastbound in heavy afternoon traffic, in the left of three lanes, and crossed from Minnesota into Wisconsin. The car was on interactive cruise control. The freeway entry to Wisconsin is a long, uphill grade and I needed to get out of the left lane in preparatio
• The contact owns a 2020 Nissan Murano. The contact stated that while driving at 60 MPH with the cruise control activated, the vehicle experienced unintended acceleration. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failur
• The contact owns a 2020 Nissan Murano. The contact stated that while driving with adaptive cruise control mode engaged and set at approximately 65 MPH, the vehicle accelerated independently as he was approaching a hill. The local dealer was notified of the failure. The vehicle was not diagnosed nor

Typical onset: 50K miles Est. repair: $500

“Yesterday, my wife and I were on I94 eastbound in heavy afternoon traffic, in the left of three lanes, and crossed from Minnesota into Wisconsin. The car was on interactive cruise control. The freeway entry to Wisconsin is a long, uphill grade and I needed to get out of the left lane in preparatio”

— NHTSA complaint filing

Estimated Repair Costs

DRIVER ASSIST/CAMERAS(~50K mi)

$500

OTHER(~50K mi)

$500

SUSPENSION(~50K mi)

$500

BRAKES(~50K mi)

$500

SPEED CONTROL(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 62 owner complaints for this specific year, here's what to check or ask about:

☐
DRIVER ASSIST/CAMERAS: I WAS DRIVING 25 MPH WHEN THE CAR AUTOMATIC STOPPED AND APPLIED THE AUTOMATIC EMERGENCY BRAKE (AEB) WAS APPLIED WITH NO OBSTACLES AROUND ON A CLEAR SUNNY DAY. PURCHASED THE CAR NEW WITH ONLY 3 MILES ON IT. CAR CAME TO A COMPLETE STOP. I AM AFRAID FOR MY SAFETY.TOOK THE CAR IN TO DEALER AND WAS TOLD
Typically appears around 50K miles. Repair cost ~$500
☐
OTHER: I WAS DRIVING 40 MPH WHEN THE CAR AUTOMATIC STOPPED AND APPLIED THE AUTOMATIC EMERGENCY BRAKE (AEB) WAS APPLIED WITH NO OBSTACLES AROUND ON A CLEAR SUNNY DAY. THE CAR IS BRAND NEW WITH ONLY 1100 MILES ON IT. CAR CAME TO A COMPLETE STOP. I AM AFRAID FOR MY SAFETY AND WILL CONTACT THE DEALER WHERE I P
Typically appears around 50K miles. Repair cost ~$500
☐
SUSPENSION: The contact owns a 2020 Nissan Murano. The contact stated that while driving at 64 MPH, the vehicle became wobbly. The contact stated that after driving over a pothole in the roadway while she was driving on a bridge, the failure almost caused the vehicle to crash into the side of the bridge. The co
Typically appears around 50K miles. Repair cost ~$500
☐
BRAKES: WE PURCHASED THIS MURANO 3/4/2020. IT WAS A DEMO DRIVEN BY THE SALES MANAGER.WE NOTICED THAT WHEN STEPPING ON THE BRAKES THERE IS A GRINDING SOUND. AN SECURE ODOMETER READING WAS NOT ATTACHED TO THE CONTRACT SO WE DO NOT KNOW HOW MANY MILES THE SALES MANAGER DROVE THE CAR.THIS IS A FEDERAL OFFENSE
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)