2016 Mercedes-Benz CLA250

Problems, Recalls & Reliability Report

Average

Quick Summary

The 2016 Mercedes-Benz CLA250 has 94 owner complaints filed with NHTSA — that's 1.2x the segment average of 80. The most common issue is other problems (20% of all complaints), specifically: *** i don't own this car. *** mercedes sent the remote access credentials to an unverified email account. the remote access app shows vehicle location, allowing unlock and vehicle start which could allow the vehicle to be easily stolen. also i fear that by not securely sending remote access credent.

6 crash reports 5 injuries

Total Complaints

Recalls Issued

—/5

Safety Stars

1.2x

vs Segment Avg

Known Problems

OTHER

19 complaints

20%

• *** I DON'T OWN THIS CAR. *** MERCEDES SENT THE REMOTE ACCESS CREDENTIALS TO AN UNVERIFIED EMAIL ACCOUNT. THE REMOTE ACCESS APP SHOWS VEHICLE LOCATION, ALLOWING UNLOCK AND VEHICLE START WHICH COULD ALLOW THE VEHICLE TO BE EASILY STOLEN. ALSO I FEAR THAT BY NOT SECURELY SENDING REMOTE ACCESS CREDENT
• THE SUNROOF SPONTANEOUSLY EXPLODED WITH A LARGE NOISE RAINING GLASS DOWN ON US. THERE WERE NO CARS AROUND, NO OBJECTS HIT THE SUNROOF. WE WERE DRIVING AT NORMAL SPEED ON THE HIGHWAY. THIS ISSUE IS VERY DANGEROUS BECAUSE IT WAS STARTLING LIKE AN EXPLOSION AND COULD HAVE CAUSED LOSS OF CONTROL. TH
• I LEASED THIS VEHICLE END OF SEPTEMBER 2016 BUT HAVE REPLACED TIRES 6 TIMES WITHIN LAST TWO YEARS DUE TO BUBBLE IN SIDE OF THE TIRES. I DON'T THINK IT IS ISSUE WITH TIRES SINCE I HAVE 2016 BMW WITH SAME TIRES WITHOUT ANY ISSUES. IT COULD THE RIM SIZE OR THE SUSPENSION ON THIS VEHICLE CAUSE TIRES TO

Typical onset: 50K miles Est. repair: $500💥 1 crashes

“*** I DON'T OWN THIS CAR. *** MERCEDES SENT THE REMOTE ACCESS CREDENTIALS TO AN UNVERIFIED EMAIL ACCOUNT. THE REMOTE ACCESS APP SHOWS VEHICLE LOCATION, ALLOWING UNLOCK AND VEHICLE START WHICH COULD ALLOW THE VEHICLE TO BE EASILY STOLEN. ALSO I FEAR THAT BY NOT SECURELY SENDING REMOTE ACCESS CREDENT”

— NHTSA complaint filing

ENGINE

16 complaints

17%

• IF SOMETHING IN THE ROADWAY HITS THE OIL PAN IT WILL CRACK AND CAUSING THE ENGINE TO LOCK UP WITHOUT NOTICE. IT SEEMS THERE SHOULD BE SOMETHING PROTECTING THE OIL PAN PREVENTING THIS FROM HAPPENING AND MORE TIME NOTIFYING OF LOW OIL SHOULD BE ALLOWED TO MOVE OFF THE ROAD WAY AND SHUT THE ENGINE DOWN
• WATER PUMP CRACKS IN VERY COLD WEATHER OVER HEATS WHILE IN DRIVE AND FLOODS INTO ENGINE
• MY CAR HAS SHUT OFF ON ME WHILE DRIVING TWO TIMES AND ROAD SIDE ASSISTANCE CAME OUT TWO DIFFERENT OCCASION. I KEPT UP WITH MAINTENACE ON THE VEHICLE. I WENT TO PEP BOYS UP THE ST FROM MY HOUSE INSTEAD OF MERCEDES FOR OIL CHANGES. OUT OF NO WHERE MY ENGINE LIGHT CAME ON AND I TOWED MY CAR TWO MERCEDE

Typical onset: 50K miles Est. repair: $500

“IF SOMETHING IN THE ROADWAY HITS THE OIL PAN IT WILL CRACK AND CAUSING THE ENGINE TO LOCK UP WITHOUT NOTICE. IT SEEMS THERE SHOULD BE SOMETHING PROTECTING THE OIL PAN PREVENTING THIS FROM HAPPENING AND MORE TIME NOTIFYING OF LOW OIL SHOULD BE ALLOWED TO MOVE OFF THE ROAD WAY AND SHUT THE ENGINE DOWN”

— NHTSA complaint filing

AIR BAGS

11 complaints

12%

• TL* THE CONTACT RENTED A 2016 MERCEDES-BENZ CLA250. WHILE DRIVING 45 MPH, THE CONTACT'S VEHICLE CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO OPERATE AS INTENDED. THE CONTACT ALSO STATED THAT THE AUTONOMOUS BRAKING SYSTEM FAILED TO OPER
• TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ CLA250. WHILE DRIVING AT SLOW SPEEDS, THE PASSENGER SIDE AIR BAG DEPLOYED WITHOUT WARNING OR IMPACT. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE UNDERCARRIAGE WAS DAMAGED. THE VEHICLE WAS NOT REPAIRED. THE PASSENGER SUST
• HELLO, I AM WRITING TO FILE A COMPLAINT THAT I WAS NOT CONTACTED OR INFORMED BY MERCEDES BENZ OR MY DEALER IN BOSTON (MERCEDES BENZ OF BOSTON, HERB CHAMBERS) THAT MY VEHICLE (VIN) WAS AFFECTED BY THE RECENT RECALL REGARDING THE ISSUE WITH THE ELECTROSTATIC DISCHARGE INADVERTENTLY SETTING OFF THE

Typical onset: 50K miles Est. repair: $500💥 4 crashes

“TL* THE CONTACT RENTED A 2016 MERCEDES-BENZ CLA250. WHILE DRIVING 45 MPH, THE CONTACT'S VEHICLE CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO OPERATE AS INTENDED. THE CONTACT ALSO STATED THAT THE AUTONOMOUS BRAKING SYSTEM FAILED TO OPER”

— NHTSA complaint filing

BODY/STRUCTURE

8 complaints

• "TAKATA RECALL" THE DRIVER WAS KILLED IN A CAR ACCIDENT ON MARCH 21ST 2018 AND THE CAR WAS ON A RECALL. THE ACCIDENT WAS AT OCKECHOBEE ROAD, MIAMI, FL WITH 11TH STREET. THE CAR WAS IN MOTION. THE DRIVER RECEIVED A LETTER FROM MERCEDES-BENZ IN NOVEMBER 2017 STATING THAT THE CAR HAD AN INSUFFICIENT EL
• We received a recall notice advising that the stationary roof panel located between the windshield and sunroof was not bonded correctly and could full detach from the vehicle. while driving on the freeway I heard a wind noise coming from the roof and then without warning the roof panel flew off the
• The contact owns a 2016 Mercedes-Benz CLA250. The contact received notification of NHTSA Campaign Number: 21V197000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Th

Typical onset: 50K miles Est. repair: $500💥 1 crashes

“"TAKATA RECALL" THE DRIVER WAS KILLED IN A CAR ACCIDENT ON MARCH 21ST 2018 AND THE CAR WAS ON A RECALL. THE ACCIDENT WAS AT OCKECHOBEE ROAD, MIAMI, FL WITH 11TH STREET. THE CAR WAS IN MOTION. THE DRIVER RECEIVED A LETTER FROM MERCEDES-BENZ IN NOVEMBER 2017 STATING THAT THE CAR HAD AN INSUFFICIENT EL”

— NHTSA complaint filing

ELECTRICAL

8 complaints

• MY CAR HAS SHUT OFF ON ME WHILE DRIVING TWO TIMES AND ROAD SIDE ASSISTANCE CAME OUT TWO DIFFERENT OCCASION. I KEPT UP WITH MAINTENACE ON THE VEHICLE. I WENT TO PEP BOYS UP THE ST FROM MY HOUSE INSTEAD OF MERCEDES FOR OIL CHANGES. OUT OF NO WHERE MY ENGINE LIGHT CAME ON AND I TOWED MY CAR TWO MERCEDE
• TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ CLA250. WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE STALLED, THE GEAR SHIFTER FAILED TO SHIFT INTO NEUTRAL, AND THE BRAKE AND ACCELERATOR PEDALS TRAVELED TO THE FLOORBOARD WHEN DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE POLICE ASSISTED WI
• WHILE MERGING ONTO THE FREEWAY ON 1/22/2021 THE CAR'S DASHBOARD DISPLAYED "COLLISION PREVENTION ASSIST PLUS INOPERATIVE " AND THE CHECK ENGINE LIGHT COME ON. WHEN THIS HAPPENED, IT PREVENTED ME FROM ACCELERATING THE CAR BY PUSHING ONTO THE GAS PEDAL. THIS CAUSED THE CAR FROM BEHIND TO ALMOST REAR

Typical onset: 50K miles Est. repair: $500

“MY CAR HAS SHUT OFF ON ME WHILE DRIVING TWO TIMES AND ROAD SIDE ASSISTANCE CAME OUT TWO DIFFERENT OCCASION. I KEPT UP WITH MAINTENACE ON THE VEHICLE. I WENT TO PEP BOYS UP THE ST FROM MY HOUSE INSTEAD OF MERCEDES FOR OIL CHANGES. OUT OF NO WHERE MY ENGINE LIGHT CAME ON AND I TOWED MY CAR TWO MERCEDE”

— NHTSA complaint filing

Estimated Repair Costs

OTHER(~50K mi)

$500

ENGINE(~50K mi)

$500

AIR BAGS(~50K mi)

$500

BODY/STRUCTURE(~50K mi)

$500

ELECTRICAL(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 94 owner complaints for this specific year, here's what to check or ask about:

☐
OTHER: *** I DON'T OWN THIS CAR. *** MERCEDES SENT THE REMOTE ACCESS CREDENTIALS TO AN UNVERIFIED EMAIL ACCOUNT. THE REMOTE ACCESS APP SHOWS VEHICLE LOCATION, ALLOWING UNLOCK AND VEHICLE START WHICH COULD ALLOW THE VEHICLE TO BE EASILY STOLEN. ALSO I FEAR THAT BY NOT SECURELY SENDING REMOTE ACCESS CREDENT
Typically appears around 50K miles. Repair cost ~$500
☐
ENGINE: IF SOMETHING IN THE ROADWAY HITS THE OIL PAN IT WILL CRACK AND CAUSING THE ENGINE TO LOCK UP WITHOUT NOTICE. IT SEEMS THERE SHOULD BE SOMETHING PROTECTING THE OIL PAN PREVENTING THIS FROM HAPPENING AND MORE TIME NOTIFYING OF LOW OIL SHOULD BE ALLOWED TO MOVE OFF THE ROAD WAY AND SHUT THE ENGINE DOWN
Typically appears around 50K miles. Repair cost ~$500
☐
AIR BAGS: TL* THE CONTACT RENTED A 2016 MERCEDES-BENZ CLA250. WHILE DRIVING 45 MPH, THE CONTACT'S VEHICLE CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO OPERATE AS INTENDED. THE CONTACT ALSO STATED THAT THE AUTONOMOUS BRAKING SYSTEM FAILED TO OPER
Typically appears around 50K miles. Repair cost ~$500
☐
BODY/STRUCTURE: "TAKATA RECALL" THE DRIVER WAS KILLED IN A CAR ACCIDENT ON MARCH 21ST 2018 AND THE CAR WAS ON A RECALL. THE ACCIDENT WAS AT OCKECHOBEE ROAD, MIAMI, FL WITH 11TH STREET. THE CAR WAS IN MOTION. THE DRIVER RECEIVED A LETTER FROM MERCEDES-BENZ IN NOVEMBER 2017 STATING THAT THE CAR HAD AN INSUFFICIENT EL
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)