Is the 2020 Kia SOUL reliable?

The 2020 Kia SOUL has 479 complaints filed with NHTSA (1.6x the segment average). Our reliability verdict: below-average. Most common issue: ENGINE problems.

What are common problems with the 2020 Kia SOUL?

Top problems: ENGINE (228 complaints, avg repair $500); TRANSMISSION (86 complaints, avg repair $500); OTHER (48 complaints, avg repair $500). Issues typically appear around 50K miles.

Are there any recalls on the 2020 Kia SOUL?

Yes, there are 1 recall(s): ENGINE. Contact any Kia dealer to verify if recalls have been completed on your specific vehicle.

How much does it cost to fuel a 2020 Kia SOUL?

The 2020 Kia SOUL gets 29 MPG combined. At current US average gas prices, driving 12,000 miles per year costs roughly $1655. See the interactive fuel cost calculator on this page for state-specific pricing.

Is the 2020 Kia SOUL often stolen?

The Kia SOUL was the #10 most-stolen vehicle in the United States in 2025 with approximately 9,700 thefts (NICB Hot Wheels data). Theft risk tier: very-high. Pre-2022 models are affected by the Kia Boys challenge — verify your VIN has the manufacturer security update.

How much does it cost to insure a 2020 Kia SOUL?

Estimated US average full-coverage insurance for the 2020 Kia SOUL is approximately $1,995/year (wagon class). Actual quotes vary heavily by state, driver age, driving record, and credit — see the interactive insurance estimator on this page for state-specific pricing.

2020 Kia SOUL

Problems, Recalls & Reliability Report

Below Average

Quick Summary

The 2020 Kia SOUL has 479 owner complaints filed with NHTSA — that's 1.6x the segment average of 292. The most common issue is engine problems (48% of all complaints), specifically: tl* the contact owned a 2020 kia soul. while driving at 70 mph, the vehicle stalled as the engine warning light illuminated and the vehicle was merged to the side of the road. when the contact attempted to restart the vehicle, the engine caught on fire. the fire department extinguished the fire. a p. There is 1 recall issued for this model year. ⚠️ 9 fire reports filed.

9 fire reports 10 crash reports 5 injuries

479

Total Complaints

Recalls Issued

4/5

Safety Stars

1.6x

vs Segment Avg

Known Problems(top 5 of 8)

ENGINE

228 complaints

48%

• TL* THE CONTACT OWNED A 2020 KIA SOUL. WHILE DRIVING AT 70 MPH, THE VEHICLE STALLED AS THE ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD. WHEN THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, THE ENGINE CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A P
• THE IDLE STOP - START SYSTEM SEEMS TO BE BROKEN. WHENEVER I PULL UP TO A LIGHT AND STOP THE ENGINE SHUTS OFF. THEN, WHEN I TRY TO ACCELERATE THE ENGINE STARTS BUT THE CALIBERS LOCK UP ON THE DISC CREATING A LOUD GROANING SOUND. IT CAUSES THE CAR TO SHUTTER AND BARELY GO FORWARD. ADDITIONALLY, TH
• I BOUGHT THE CAR IN MAY 2020. I FIRST REPORTED THE PROBLEM IN JULY. IT HAS SOMETHING TO DO WITH THE IDLE STOP AND GO FEATURE, AS IT ONLY HAPPENS WHEN THIS IT IS BEING USED. WHEN I COME TO STOPS AT RED LIGHTS AND STOP SIGNS. EVERYTHING SHUTS DOWN. WHEN I RELEASE MY FEET OFF THE BREAKS THE CAR MAKES A

Typical onset: 50K miles Est. repair: $500🔥 6 fire reports💥 3 crashes

“TL* THE CONTACT OWNED A 2020 KIA SOUL. WHILE DRIVING AT 70 MPH, THE VEHICLE STALLED AS THE ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD. WHEN THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, THE ENGINE CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A P”

— NHTSA complaint filing

When Problems Appear on the 2020 Kia SOUL

Based on 215 owner complaints that included an odometer reading. Median mileage at time of complaint: 12K miles. Most complaints cluster in the 0-30K miles range.

Overall complaint distribution by mileage

0-30K

158

30-60K

60-100K

100-150K

150-200K

200K+

ENGINE

In line with typicalmedian 25K mi · 89 reports

0-30K

30-60K

60-100K

100-150K

150-200K

200K+

TRANSMISSION

In line with typicalmedian 9K mi · 59 reports

0-30K

30-60K

60-100K

100-150K

150-200K

200K+

OTHER

In line with typicalmedian 6K mi · 15 reports

0-30K

30-60K

60-100K

100-150K

150-200K

200K+

SPEED CONTROL

In line with typicalmedian 13K mi · 11 reports

0-30K

30-60K

60-100K

100-150K

150-200K

200K+

STEERING

In line with typicalmedian 4K mi · 9 reports

0-30K

30-60K

60-100K

100-150K

150-200K

200K+

BRAKES

In line with typicalmedian 12K mi · 7 reports

0-30K

30-60K

60-100K

100-150K

150-200K

200K+

Mileage figures are self-reported by owners in NHTSA complaint filings. Peak bucket = the mileage range with the most complaints for that component; it reflects when owners noticed and reported problems, not necessarily when the fault first occurred.

Recalls (1)

ENGINE13/04/2021

Kia Motors America (Kia) is recalling certain 2020-2021 Soul, and 2021 Seltos vehicles equipped with 2.0L Nu MPI engines. The piston oil rings may not have been properly heat-treated, which may result in engine damage.

Risk: A damaged engine may stall, increasing the risk of a crash. In addition, oil may leak onto hot exhaust components, increasing the risk of a fire.

Fix: Kia will notify owners, and dealers will inspect and, if necessary, replace the engine, free of charge. In addition, Kia will deploy Piston Ring Noise Sensing System (PNSS) software. The recall began June 11, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC209.

Very high theft risk

#10 most stolen in 2025

The Kia SOUL was the #10 most-stolen vehicle in the United States in 2025, with approximately 9,700 thefts reported to law enforcement.

Kia Boys / TikTok theft vulnerabilityModel years 2010-2021 Hyundai and Kia vehicles without engine immobilizers were widely targeted starting in 2022 after a viral TikTok exploit. If you own this vehicle, verify it has an ignition immobilizer or install a security upgrade. Hyundai and Kia both offered free software updates and steering-wheel-lock programs for affected models.

Recommended protection: engine immobilizer verification, steering wheel lock, GPS tracker, and comprehensive insurance coverage. Higher theft risk usually translates to higher comprehensive-coverage insurance premiums.

Source: NICB Hot Wheels 2025 report + HLDI theft loss studies. Model-year ranking; not all years of this model have identical risk.

Fuel Cost Calculator for 2020 Kia SOUL

Live EIA prices

Annual miles driven: 12,000

Your state (affects local gasoline price)

Per year

$1,656

Per month

$138

Per mile

13.8¢

MPG

City driving (worst-case MPG)

$1,920/yr

Highway driving (best-case MPG)

$1,455/yr

Based on EPA fuel-economy ratings and EIA weekly retail prices (2026-07-20). Real-world cost varies with driving style, trim/engine, terrain, and traffic.

5-Year Gas Price History

EIA weekly retail data · 2021 → today

Show:

Current

$4.00

5-year low

$2.78

5-year high

$5.01

Since 2021

+27%

Source: US Energy Information Administration weekly retail gasoline prices.

Estimated Insurance Cost for 2020 Kia SOUL

Estimate only, not a quote. Modeled from NAIC + HLDI averages for a hypothetical 35-year-old driver with clean record + full coverage. Your actual quote depends heavily on your age, driving history, credit, ZIP code, and insurer.

Your state (affects local premium average)

Full coverage / year

$1,995

Full coverage / month

$166

Liability only / year

$595

vs US avg

+19%

How this estimate is calculated

US base full-coverage premium$1674

× state (US)1.00x

× vehicle class (wagon)0.95x

× theft risk1.28x

× safety rating0.98x

× vehicle age1.00x

= Full coverage estimate$1995

Coverage assumed: 100/300/100 liability + comprehensive/collision, $500 deductibles. Data sources: NAIC 2024 + HLDI loss studies.

Maintenance & Warranty

Recommended Kia SOUL Service Intervals

Oil change

8K mi / 12 mo

Tire rotation

8K mi

Brake fluid

24 months

Transmission fluid

60K mi

Engine coolant

60K mi

Spark plugs

90K mi

Cabin air filter

15K mi

Engine air filter

30K mi

Differential (AWD/4WD)

60K mi

Turbo engines (Optima 2.0T, Sorento 2.5T) may benefit from more frequent oil changes.

"Severe service" conditions (heavy towing, extreme temps, city stop-and-go) typically halve these intervals. Always consult your vehicle's owner's manual for the authoritative schedule.

Kia New-Vehicle Warranty Coverage

Bumper-to-bumper (basic)

5 yr / 60K mi

Powertrain

10 yr / 100K mi

Hybrid/EV battery

10 yr / 100K mi

Corrosion (rust perforation)

5 yr / 100K mi

Roadside assistance

5 yr / 60K mi

10 year powertrain not transferable to subsequent owners

These are the terms for a new Kia. If you're buying a used 2020 SOUL, remaining coverage is usually pro-rated from the vehicle's original in-service date. Not all coverage transfers between owners — check with a Kia dealer for VIN-specific remaining warranty.

Estimated Repair Costs

ENGINE(~50K mi)

$500

TRANSMISSION(~50K mi)

$500

OTHER(~50K mi)

$500

ELECTRICAL(~50K mi)

$500

STEERING(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 479 owner complaints for this specific year, here's what to check or ask about:

☐
ENGINE: TL* THE CONTACT OWNED A 2020 KIA SOUL. WHILE DRIVING AT 70 MPH, THE VEHICLE STALLED AS THE ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD. WHEN THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, THE ENGINE CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A P
Typically appears around 50K miles. Repair cost ~$500
☐
TRANSMISSION: I BOUGHT THE CAR IN MAY 2020. I FIRST REPORTED THE PROBLEM IN JULY. IT HAS SOMETHING TO DO WITH THE IDLE STOP AND GO FEATURE, AS IT ONLY HAPPENS WHEN THIS IT IS BEING USED. WHEN I COME TO STOPS AT RED LIGHTS AND STOP SIGNS. EVERYTHING SHUTS DOWN. WHEN I RELEASE MY FEET OFF THE BREAKS THE CAR MAKES A
Typically appears around 50K miles. Repair cost ~$500
☐
OTHER: I LEARNED THE CAR HORN ON MY 2020 KIA SOUL DID NOT WORK WHILE ON A HIGHWAY AND CLOSE TO BEING IN AN ACCIDENT. I TRIED TO USE HORN TO ALERT THE OTHER DRIVER AND IT FAILED. I CONTACTED DEALER SERVICE DEPT FOR ASSISTANCE AND HAD TO SCHEDULE A SERVICE APPOINTMENT AND THEY ADVISED ME THE HORN SYSTEM FAIL
Typically appears around 50K miles. Repair cost ~$500
☐
ELECTRICAL: MY CAR WAS PURCHASED BRAND NEW OFF THE LOT WITH 28 MILES ON IT. I NOW HAVE APPROXIMATELY 15614 MILES ON MY 2020 KIA SOUL. I JUST WANTED TO REPORT THAT THE HORN, A MAJOR SAFETY FEATURE, INTERMITTENTLY STOPS WORKING. WHEN THE HORN STOPS WORKING IT INCLUDES THE STEERING WHEEL DEPRESS AND THE KEY FOB 'L
Typically appears around 50K miles. Repair cost ~$500
☐
RECALLS: Verify all 1 recall have been completed — free at any Kia dealer
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)