2012 Ford EDGE

Problems, Recalls & Reliability Report

Avoid This Year

Quick Summary

The 2012 Ford EDGE has 1474 owner complaints filed with NHTSA — that's 18.4x the segment average of 80. The most common issue is electrical problems (31% of all complaints), specifically: vehicle equipped with myford touch system. system controls heating/defrosting system. this system has failed to operate properly on multiple occasions. ford motor company is aware of issue and has not corrected it. ford should not be allowed to market vehicles that do not have properly functioni. ⚠️ 6 fire reports filed.

6 fire reports 28 crash reports 10 injuries

1474

Total Complaints

Recalls Issued

—/5

Safety Stars

18.4x

vs Segment Avg

Known Problems

ELECTRICAL

460 complaints

31%

• VEHICLE EQUIPPED WITH MYFORD TOUCH SYSTEM. SYSTEM CONTROLS HEATING/DEFROSTING SYSTEM. THIS SYSTEM HAS FAILED TO OPERATE PROPERLY ON MULTIPLE OCCASIONS. FORD MOTOR COMPANY IS AWARE OF ISSUE AND HAS NOT CORRECTED IT. FORD SHOULD NOT BE ALLOWED TO MARKET VEHICLES THAT DO NOT HAVE PROPERLY FUNCTIONI
• VEHICLE CAUGHT ON FIRE AFTER WE ATTEMPTED TO PARK THE VEHICLE. THIS INCIDENT TOOK PLACE LESS THAN TWO WEEKS AFTER NEW CAR PURCHASE FROM DEALER! HORRIBLE EXPERIENCE AND A SAFETY HAZARD FOR ANYONE LOOKING TO PURCHASE A FORD EDGE. *JS
• AT RANDON THE DRIVER DOOR AJAR LIGHT & WARNING WILL APPEAR. THIS PREVENTS DOORS FROM BEING LOCKED WHILE THE KEY IS IN THE IGNITION SWITCH. DOOR IS SECURE AND CLOSED. WARNING LIGHT WILL SOMETIMES COME ON WHILE DRIVING. I AM CONCERNED IT PRESENTS A SECURITY ISSUE WHILE DRIVING IN SOME URBAN AREAS.

Typical onset: 50K miles Est. repair: $500🔥 2 fire reports💥 1 crashes

“VEHICLE EQUIPPED WITH MYFORD TOUCH SYSTEM. SYSTEM CONTROLS HEATING/DEFROSTING SYSTEM. THIS SYSTEM HAS FAILED TO OPERATE PROPERLY ON MULTIPLE OCCASIONS. FORD MOTOR COMPANY IS AWARE OF ISSUE AND HAS NOT CORRECTED IT. FORD SHOULD NOT BE ALLOWED TO MARKET VEHICLES THAT DO NOT HAVE PROPERLY FUNCTIONI”

— NHTSA complaint filing

BRAKES

274 complaints

19%

• DRIVER: 83 YEAR OLD WOMAN... NEW AUTO: FORD EDGE 2012, NO INJURIES, VEHICLE DAMAGE APPROX $2000.00 NO PROPERTY DAMAGE..... PROBLEM: LADY STEPPED ON ACCELERATOR RATHER THAN BRAKE.... REASON: THE BRAKE PEDAL AT REST IS HIGHER THAN THE ACCELERATOR PEDAL AT REST. THE DRIVER IS USED TO AN OLDER (
• CAR WAS IN REVERSE, BACKING OUT OF A GARAGE. THE POWER BRAKES FAILED ALTHOUGH I WAS STILL ABLE TO STOP THE CAR BY PRESSING HARD ON THE PEDAL. IT WAS AS IF THE POWER-ASSIST WENT OUT & PEDAL TRAVELED ALL THE WAY TO THE FLOOR. PROBLEM REPEATED, AGAIN WHEN IN REVERSE AND PARALLEL PARKING, ON 7/31. H
• ON 2 BACK TO BACK OCCASIONS BACKING OUT OF GARAGE AND DOWN THE DRIVEWAY, WHICH IS RATHER STEEP, THERE WAS NEEDED AN EXTREMELY HARD PRESSURE ON BRAKE PEDAL TO STOP THE CAR. IT WAS LIKE STOPPING A CAR WITHOUT POWER BRAKES, LIKE WHEN THE ENGINE IS OFF. ONCE CAR WAS ON FLAT ROAD IT BRAKED NORMALLY. THER

Typical onset: 50K miles Est. repair: $500💥 16 crashes

“DRIVER: 83 YEAR OLD WOMAN... NEW AUTO: FORD EDGE 2012, NO INJURIES, VEHICLE DAMAGE APPROX $2000.00 NO PROPERTY DAMAGE..... PROBLEM: LADY STEPPED ON ACCELERATOR RATHER THAN BRAKE.... REASON: THE BRAKE PEDAL AT REST IS HIGHER THAN THE ACCELERATOR PEDAL AT REST. THE DRIVER IS USED TO AN OLDER (”

— NHTSA complaint filing

OTHER

181 complaints

12%

• 2012 FORD EDGE. CONSUMER WRITES IN REGARDS TO SEVERAL SAFETY PROBLEMS AND SEEKS FINANCIAL COMPENSATION OR VEHICLE REPLACED. *SMD THE CONSUMER STATED THE MY TOUCH SCREEN WOULD GO BLACK, AND LOCK UP. ALSO, THE BRAKES DID NOT ENGAGE, WHICH RESULTED IN AN ACCIDENT. THE PROBLEM WAS DETERMINED TO BE
• DOOR AJAR SENSOR HAS FAILED CAUSING THE DOOR AJAR WARNING TO STAY ON, DOME LITES AND PARKING LITES STAY ON AS WELL AFTER PARKING.DOORS WILL NOT LOCK WHEN DRIVING, CAUSING A HUGE SAFETY CONCERN FOR MYSELF AND PASSENGERS. *JS
• 2012 FORD EDGE DOOR LATCH, FORD EDGE DOOR AJAR ALERT/NOTIFICATION - FOR THE PAST SEVERAL MONTHS THE NOTIFICATION SYSTEM THINKS A DOOR IS AJAR WHEN IN FACT IT IS NOT. THERE ARE DOZENS OF FORUMS REGARDING THIS VERY SAME ISSUE AND THAT DIRECT PEOPLE FILE A COMPLAINT WITH THIS WEBSITE; AS MOST BELIEVE

Typical onset: 50K miles Est. repair: $500💥 4 crashes

“2012 FORD EDGE. CONSUMER WRITES IN REGARDS TO SEVERAL SAFETY PROBLEMS AND SEEKS FINANCIAL COMPENSATION OR VEHICLE REPLACED. *SMD THE CONSUMER STATED THE MY TOUCH SCREEN WOULD GO BLACK, AND LOCK UP. ALSO, THE BRAKES DID NOT ENGAGE, WHICH RESULTED IN AN ACCIDENT. THE PROBLEM WAS DETERMINED TO BE ”

— NHTSA complaint filing

BODY/STRUCTURE

169 complaints

11%

• DRIVER: 83 YEAR OLD WOMAN... NEW AUTO: FORD EDGE 2012, NO INJURIES, VEHICLE DAMAGE APPROX $2000.00 NO PROPERTY DAMAGE..... PROBLEM: LADY STEPPED ON ACCELERATOR RATHER THAN BRAKE.... REASON: THE BRAKE PEDAL AT REST IS HIGHER THAN THE ACCELERATOR PEDAL AT REST. THE DRIVER IS USED TO AN OLDER (
• DRIVING HOME ON 78 FROM JULIAN AND HEARD A LOUD POP PULLED OVER TO THE SIDE OF THE ROAD AND SAW THAT THE SUNROOF OVER THE BACK SEAT HAD EXPLODED. LUCKILY THE GRAND KIDS WEREN'T THE BACK SEAT THE GLASS STAY INTACT. TOOK THE CAR TO HELLER FORD WHERE WE BOTH IT AND EXPLAINED WHAT HAPPENED. THEY SAID T
• I PURCHASED A 2012 FORD EDGE USED WITH 34,000 MILES ON IT. AT 39,000 MILES I STARTED RECEIVING A "DRIVER DOOR AJAR" WARNING EVEN THOUGH THE DOOR WAS COMPLETELY CLOSED. HAVING RESEARCHED THIS ONLINE I AM FINDING MULTIPLE REPORTS ON MESSAGE BOARDS REGARDING THIS PROBLEM. THE ESTIMATED REPAIR COST I

Typical onset: 50K miles Est. repair: $500💥 3 crashes

— NHTSA complaint filing

LIGHTING

86 complaints

• TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT AFTER ENTERING THE VEHICLE, THE DOOR AJAR WARNING LIGHT ILLUMINATED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE DRIVER'S SIDE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE
• WHEN IN DRIVE, AND DOOR CLOSED, DOOR AJAR INDICATOR CONSTANTLY DINGS. WHEN CONTACTING DEALERSHIP, THEY ACKNOWLEDGED ITS A KNOWN ISSUE FOR THIS VEHICLE, YET FORD DOESN'T DEEM IT A SAFETY ISSUE, THEREFORE WON'T RECALL IT. IT IS A DISTRACTION, AND DOOR IS UNABLE TO BE LOCKED WHEN IN DRIVE, CREATING A
• DRIVERS SIDE DOOR AJAR WARNING LIGHTS WHEN DOOR IS CLOSED, PREVENTING DOOR LOCKS FROM BEING ENGAGED, DOME LIGHTS STAY ON, AND DOOR AJAR ALARM ACTIVATES EVERY TIME VEHICLE STOPS. THE ALERT IS DISTRACTING AND INTERFERES WITH DETECTION OF OTHER ALARMS. DOOR LOCKS NOT BEING ENGAGED IS A SAFETY ISSUE, PA

Typical onset: 50K miles Est. repair: $500

“TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT AFTER ENTERING THE VEHICLE, THE DOOR AJAR WARNING LIGHT ILLUMINATED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE DRIVER'S SIDE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE”

— NHTSA complaint filing

Estimated Repair Costs

ELECTRICAL(~50K mi)

$500

BRAKES(~50K mi)

$500

OTHER(~50K mi)

$500

BODY/STRUCTURE(~50K mi)

$500

LIGHTING(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 1474 owner complaints for this specific year, here's what to check or ask about:

☐
ELECTRICAL: VEHICLE EQUIPPED WITH MYFORD TOUCH SYSTEM. SYSTEM CONTROLS HEATING/DEFROSTING SYSTEM. THIS SYSTEM HAS FAILED TO OPERATE PROPERLY ON MULTIPLE OCCASIONS. FORD MOTOR COMPANY IS AWARE OF ISSUE AND HAS NOT CORRECTED IT. FORD SHOULD NOT BE ALLOWED TO MARKET VEHICLES THAT DO NOT HAVE PROPERLY FUNCTIONI
Typically appears around 50K miles. Repair cost ~$500
☐
BRAKES: DRIVER: 83 YEAR OLD WOMAN... NEW AUTO: FORD EDGE 2012, NO INJURIES, VEHICLE DAMAGE APPROX $2000.00 NO PROPERTY DAMAGE..... PROBLEM: LADY STEPPED ON ACCELERATOR RATHER THAN BRAKE.... REASON: THE BRAKE PEDAL AT REST IS HIGHER THAN THE ACCELERATOR PEDAL AT REST. THE DRIVER IS USED TO AN OLDER (
Typically appears around 50K miles. Repair cost ~$500
☐
OTHER: 2012 FORD EDGE. CONSUMER WRITES IN REGARDS TO SEVERAL SAFETY PROBLEMS AND SEEKS FINANCIAL COMPENSATION OR VEHICLE REPLACED. *SMD THE CONSUMER STATED THE MY TOUCH SCREEN WOULD GO BLACK, AND LOCK UP. ALSO, THE BRAKES DID NOT ENGAGE, WHICH RESULTED IN AN ACCIDENT. THE PROBLEM WAS DETERMINED TO BE
Typically appears around 50K miles. Repair cost ~$500
☐
BODY/STRUCTURE: DRIVER: 83 YEAR OLD WOMAN... NEW AUTO: FORD EDGE 2012, NO INJURIES, VEHICLE DAMAGE APPROX $2000.00 NO PROPERTY DAMAGE..... PROBLEM: LADY STEPPED ON ACCELERATOR RATHER THAN BRAKE.... REASON: THE BRAKE PEDAL AT REST IS HIGHER THAN THE ACCELERATOR PEDAL AT REST. THE DRIVER IS USED TO AN OLDER (
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)