2011 Ford EDGE

Problems, Recalls & Reliability Report

Avoid This Year

Quick Summary

The 2011 Ford EDGE has 2534 owner complaints filed with NHTSA — that's 31.7x the segment average of 80. The most common issue is electrical problems (27% of all complaints), specifically: tl* the contact owns a 2011 ford edge. while driving approximately 55 mph, the entire dashboard screen and gps display screen failed. during the failure, the both screens displayed a message stating that the system was rebooting. the vehicle was taken to an authorized dealer where a software update . ⚠️ 5 fire reports filed.

5 fire reports 22 crash reports 7 injuries

2534

Total Complaints

Recalls Issued

—/5

Safety Stars

31.7x

vs Segment Avg

Known Problems

ELECTRICAL

686 complaints

27%

• TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING APPROXIMATELY 55 MPH, THE ENTIRE DASHBOARD SCREEN AND GPS DISPLAY SCREEN FAILED. DURING THE FAILURE, THE BOTH SCREENS DISPLAYED A MESSAGE STATING THAT THE SYSTEM WAS REBOOTING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE A SOFTWARE UPDATE
• TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE TOUCH SCREEN AND INSTRUMENTAL PANEL FAILED BY NOT DISPLAYING AN ACCURATE READING OF SPEED TRAVELED, GASOLINE FUEL LEVELS, ETC. THE VEHICLE WAS INSPECTED BY THE DEALER BUT THE DEALER WAS UNABLE TO DETERMINE A REMEDY FOR THE FAILURE. T
• BLUETOOTH INOP ,DOES NOT ALLOW CONNECTIVITY AFTER 3.0 MONTHS. WORKED FINE. EVERYTHING ELSE FUNCTIONS CORRECTLY. LOVE THE VEHICLE. HAVE ALREADY TURNED IT OF THEN BACKON. TRIED ANOTHER PHONE. *TR

Typical onset: 50K miles Est. repair: $500🔥 4 fire reports💥 1 crashes

“TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING APPROXIMATELY 55 MPH, THE ENTIRE DASHBOARD SCREEN AND GPS DISPLAY SCREEN FAILED. DURING THE FAILURE, THE BOTH SCREENS DISPLAYED A MESSAGE STATING THAT THE SYSTEM WAS REBOOTING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE A SOFTWARE UPDATE ”

— NHTSA complaint filing

BRAKES

306 complaints

12%

• I PULLED INTO A PARKING SPACE. FELT THE CAR MOVE FORWARD. IMMEDIATELY TURNED THE STEERING WHEEL TO AVOID THE CAR DIRECTLY PARKED IN FRONT OF ME. ACCELERATING TO 25-30 MILES PER HOUR AND NOT KNOWING WHAT WAS HAPPENING, STEERED THE CAR UP THE PARKING LANE INTO A SNOW-COVERED FIELD, CIRCLED AND CAME BA
• TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT HEARD A GRINDING NOISE COMING FROM THE BRAKES. A PRIVATE MECHANIC INSPECTED THE VEHICLE AND ADVISED THAT THE REAR PASSENGER'S SIDE INTERIOR BRAKE PADS DID NOT HAVE ANY PADDING AND PENETRATED
• TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE TRAVELING 55 MPH AND ATTEMPTING TO DECELERATE, THE BRAKES FAILED TO RESPOND. THE CONTACT ALSO MENTIONED THAT A HISSING NOISE WAS HEARD FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE VACUUM FOR THE

Typical onset: 50K miles Est. repair: $500💥 10 crashes

“I PULLED INTO A PARKING SPACE. FELT THE CAR MOVE FORWARD. IMMEDIATELY TURNED THE STEERING WHEEL TO AVOID THE CAR DIRECTLY PARKED IN FRONT OF ME. ACCELERATING TO 25-30 MILES PER HOUR AND NOT KNOWING WHAT WAS HAPPENING, STEERED THE CAR UP THE PARKING LANE INTO A SNOW-COVERED FIELD, CIRCLED AND CAME BA”

— NHTSA complaint filing

BODY/STRUCTURE

276 complaints

11%

• 1. LEASED CAR ON 12/31/2010, THE SYNC FAILED AND SCREEN WENT BLANK WHILE DRIVING. 2. BACKED OUT OF DRIVEWAY AND REAR CAMERA FROZE. 3. DOORS AND HOOD OUT OF LINE 4. GAS TANK LEAK, DEALER DOESN'T KNOW WHEN THEY CAN GET A PART. *TR
• ON JULY 19TH, 2011 WHILE DRIVING SOUTH BOUND ON FOLLY ROAD IN CHARLESTON, SC I WAS SLOWING DOWN TOWARDS THE INTERSECTION W/ FORT JOHNSON ROAD. I WAS TRAVELING APPROXIMATELY 30MPH WHEN I HEARD A VERY LARGE POP OR EXPLOSION LIKE SOUND. AFTER A SECOND OR TWO, I NOTICED SHARDS OF GLASS FALLING OFF THE
• ON JULY 19TH, 2011 WHILE DRIVING SOUTH BOUND ON FOLLY ROAD IN CHARLESTON, SC I WAS SLOWING DOWN TOWARDS THE INTERSECTION W/ FORT JOHNSON ROAD. I WAS TRAVELING APPROXIMATELY 30MPH WHEN I HEARD A VERY LARGE POP OR EXPLOSION LIKE SOUND. AFTER A SECOND OR TWO, I NOTICED SHARDS OF GLASS FALLING OFF THE

Typical onset: 50K miles Est. repair: $500💥 2 crashes

“1. LEASED CAR ON 12/31/2010, THE SYNC FAILED AND SCREEN WENT BLANK WHILE DRIVING. 2. BACKED OUT OF DRIVEWAY AND REAR CAMERA FROZE. 3. DOORS AND HOOD OUT OF LINE 4. GAS TANK LEAK, DEALER DOESN'T KNOW WHEN THEY CAN GET A PART. *TR”

— NHTSA complaint filing

OTHER

273 complaints

11%

• BEFORE LEAVING MY HOME, I TRIED UNSUCCESSFULLY TO PROGRAM THE BUILT-IN GPS TO GUIDE ME TO MY DESTINATION. AFTER DRIVING APPROXIMATELY 12 MILES, I STOPPED AT A REST STOP. UPON RESTARTING MY VEHICLE, THE ENTIRE ELECTRONIC DISPLAY INCLUDING RADIO, CLIMATE CONTROL, BACK-UP CAMERA, GPS AND OTHER SAFETY F
• MY FORD TOUCH VOICE COMMANDS THAT CONTROL HANDS-FREE PHONE, CLIMATE, NAVIGATION, AND AUDIO DO NOT WORK RELIABLY AND CONSISTENTLY CAUSING INCREASED DRIVER DISTRACTION AND FRUSTRATION EITHER IN PARKED POSITION OR AT HIGHWAY SPEED. ACTUAL VOICE COMMANDS THAT WORK VARY FROM SPECIFIC COMMAND LISTS IN MAN
• THIS IS A PREEMPTIVE COMPLAINT, AS I THANKFULLY HAVE NOT HAD AN ACCIDENT YET. THE MYFORDTOUCH SYSTEM IN ALL 2011 FORD MOTOR CO VEHICLES ARE DEFECTIVE. THE SYSTEM HAS A MULTITUDE OF DEFECTS, BUT THE SAFETY RELATED DEFECT IS THAT THE SYSTEM CAN SPONTANEOUSLY REBOOT AT ANY TIME WITH NO WARNING TO THE D

Typical onset: 50K miles Est. repair: $500

“BEFORE LEAVING MY HOME, I TRIED UNSUCCESSFULLY TO PROGRAM THE BUILT-IN GPS TO GUIDE ME TO MY DESTINATION. AFTER DRIVING APPROXIMATELY 12 MILES, I STOPPED AT A REST STOP. UPON RESTARTING MY VEHICLE, THE ENTIRE ELECTRONIC DISPLAY INCLUDING RADIO, CLIMATE CONTROL, BACK-UP CAMERA, GPS AND OTHER SAFETY F”

— NHTSA complaint filing

ENGINE

197 complaints

• SERVICE ENGINE LIGHT. MY 2011 EDGE WAS 3 WEEKS OLD WHEN THIS LIGHT CAME ON ONE MORNING AND STAYED ON. I WAS INFORMED THAT THEY HAD TO CALL FORD HOTLINE FOR A RESOLUTION AND THEY TOLD THEM TO REPROGRAM THE COMPUTER. 3 MONTHS LATER, MY LIGHT CAME ON AGAIN. I DROPPED MY CAR TO THE DEALER YESTERDAY
• ENGINE FAILED SINCE NEW. MANY TRIPS TO DEALER ENDED IN COMPLETE TEAR DOWN. BLOWS SMOKE CLOUDS ON THE HIGHWAY.
• TL*THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED SINCE THE DATE OF PURCHASE THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHO INSPECTED THE VEHICLE AND STATED THAT THERE WAS NOTHING WRONG WITH IT. ON JUNE 13, 2011, THE VEHICLE STALLED WHILE DRIVING 30 MPH WITHOUT WAR

Typical onset: 50K miles Est. repair: $500🔥 1 fire reports💥 4 crashes

“SERVICE ENGINE LIGHT. MY 2011 EDGE WAS 3 WEEKS OLD WHEN THIS LIGHT CAME ON ONE MORNING AND STAYED ON. I WAS INFORMED THAT THEY HAD TO CALL FORD HOTLINE FOR A RESOLUTION AND THEY TOLD THEM TO REPROGRAM THE COMPUTER. 3 MONTHS LATER, MY LIGHT CAME ON AGAIN. I DROPPED MY CAR TO THE DEALER YESTERDAY”

— NHTSA complaint filing

Estimated Repair Costs

ELECTRICAL(~50K mi)

$500

BRAKES(~50K mi)

$500

BODY/STRUCTURE(~50K mi)

$500

OTHER(~50K mi)

$500

ENGINE(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 2534 owner complaints for this specific year, here's what to check or ask about:

☐
ELECTRICAL: TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING APPROXIMATELY 55 MPH, THE ENTIRE DASHBOARD SCREEN AND GPS DISPLAY SCREEN FAILED. DURING THE FAILURE, THE BOTH SCREENS DISPLAYED A MESSAGE STATING THAT THE SYSTEM WAS REBOOTING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE A SOFTWARE UPDATE
Typically appears around 50K miles. Repair cost ~$500
☐
BRAKES: I PULLED INTO A PARKING SPACE. FELT THE CAR MOVE FORWARD. IMMEDIATELY TURNED THE STEERING WHEEL TO AVOID THE CAR DIRECTLY PARKED IN FRONT OF ME. ACCELERATING TO 25-30 MILES PER HOUR AND NOT KNOWING WHAT WAS HAPPENING, STEERED THE CAR UP THE PARKING LANE INTO A SNOW-COVERED FIELD, CIRCLED AND CAME BA
Typically appears around 50K miles. Repair cost ~$500
☐
BODY/STRUCTURE: 1. LEASED CAR ON 12/31/2010, THE SYNC FAILED AND SCREEN WENT BLANK WHILE DRIVING. 2. BACKED OUT OF DRIVEWAY AND REAR CAMERA FROZE. 3. DOORS AND HOOD OUT OF LINE 4. GAS TANK LEAK, DEALER DOESN'T KNOW WHEN THEY CAN GET A PART. *TR
Typically appears around 50K miles. Repair cost ~$500
☐
OTHER: BEFORE LEAVING MY HOME, I TRIED UNSUCCESSFULLY TO PROGRAM THE BUILT-IN GPS TO GUIDE ME TO MY DESTINATION. AFTER DRIVING APPROXIMATELY 12 MILES, I STOPPED AT A REST STOP. UPON RESTARTING MY VEHICLE, THE ENTIRE ELECTRONIC DISPLAY INCLUDING RADIO, CLIMATE CONTROL, BACK-UP CAMERA, GPS AND OTHER SAFETY F
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)