2017 Toyota PRIUS PRIME

Problems, Recalls & Reliability Report

Above Average

Quick Summary

The 2017 Toyota PRIUS PRIME has 45 owner complaints filed with NHTSA — that's 0.6x the segment average of 80. The most common issue is electrical problems (16% of all complaints), specifically: large screen sometimes goes blank and reboots, as if the car was just restarted. vehicle is traveling when this occurs. typically happens at cruising speeds..

4 crash reports 3 injuries

Total Complaints

Recalls Issued

—/5

Safety Stars

0.6x

vs Segment Avg

Known Problems

ELECTRICAL

7 complaints

16%

• LARGE SCREEN SOMETIMES GOES BLANK AND REBOOTS, AS IF THE CAR WAS JUST RESTARTED. VEHICLE IS TRAVELING WHEN THIS OCCURS. TYPICALLY HAPPENS AT CRUISING SPEEDS.
• When driving on the interstate, the car lost power steering and power brakes, making the vehicle very difficult to maneuver. Fortunately, there were no cars immediately nearby, otherwise this could have been a very different description. The car was towed to a dealership. They reported that they b
• Approximately July 19th 2021 at 4 a.m. in the morning on 2021 going Southbound on 210 going towards San Bernardino we will see the flat tire at the very end since the flat tire the hybrid system says offline not available car stalled pulled over tire was blown out. This is the second time that the h

Typical onset: 50K miles Est. repair: $500

“LARGE SCREEN SOMETIMES GOES BLANK AND REBOOTS, AS IF THE CAR WAS JUST RESTARTED. VEHICLE IS TRAVELING WHEN THIS OCCURS. TYPICALLY HAPPENS AT CRUISING SPEEDS.”

— NHTSA complaint filing

VISIBILITY

6 complaints

13%

• A SMALL ROCK HIT THE WINDSHIELD AND IT BROKE, SEEMS TO BE A WEAK SPOT. I WAS DRIVING ON THE HIGHWAY.
• THE VEHICLE HAD AROUND 5K MILES ON IT WHEN THIS OCCURED. A SMALL IMPACT NEAR THE CORNER OF THE WINDSHIELD HAS GROWN TO MULTIPLE SPIDER VEINS SPANNING ACROSS TO WINDSHIELD IN LESS THAN A WEEK. IMPACT HAPPENED WHILE I WAS IN MOTION IN A HIGHWAY WITH FEW CARS AROUND ME. I'VE DRIVEN MY PREVIOUS LEXUS FO
• WINDSHIELD DEVELOPED A CRACK WHICH STARTED EXPANDING RAPIDLY DUE TO HEAT. DEALER REP SAYS ITS DUE TO A ROCK HIT MAYBE BUT THE GLASS DOES NOT SEEM STRONG ENOUGH AS IT WAS THE FIRST BATCH OF PRIUS PRIMES RELEASED IN NOV 2017 AND I GOT MINE FROM THAT BATCH.

Typical onset: 50K miles Est. repair: $500

“A SMALL ROCK HIT THE WINDSHIELD AND IT BROKE, SEEMS TO BE A WEAK SPOT. I WAS DRIVING ON THE HIGHWAY.”

— NHTSA complaint filing

BRAKES

4 complaints

• CLICKING NOISE FROM LF WHEEL AREA UPON DECELERATION/BREAKING. DEALER HAS EXAMINED BREAKS MULTIPLE TIMES AND ISSUE IS NOT RESOLVED.
• JUST FIVE MINUTES AFTER I LEFT THE HOUSE, I WAS DRIVING AT 15 MILES MPH ON A CURVED ROAD AND THE VEHICLE COMPLETELY LOST POWER. THIS INCLUDES BOTH THE ELECTRIC MOTOR AND THE GAS MOTOR. BOTH THE STEERING SYSTEM AND BRAKES MALFUNCTIONED, CAUSING THE STEERING WHEEL TO BECOME TOO STIFF TO TURN AND THE B
• When driving on the interstate, the car lost power steering and power brakes, making the vehicle very difficult to maneuver. Fortunately, there were no cars immediately nearby, otherwise this could have been a very different description. The car was towed to a dealership. They reported that they b

Typical onset: 50K miles Est. repair: $500💥 1 crashes

“CLICKING NOISE FROM LF WHEEL AREA UPON DECELERATION/BREAKING. DEALER HAS EXAMINED BREAKS MULTIPLE TIMES AND ISSUE IS NOT RESOLVED.”

— NHTSA complaint filing

TRANSMISSION

4 complaints

• JUST FIVE MINUTES AFTER I LEFT THE HOUSE, I WAS DRIVING AT 15 MILES MPH ON A CURVED ROAD AND THE VEHICLE COMPLETELY LOST POWER. THIS INCLUDES BOTH THE ELECTRIC MOTOR AND THE GAS MOTOR. BOTH THE STEERING SYSTEM AND BRAKES MALFUNCTIONED, CAUSING THE STEERING WHEEL TO BECOME TOO STIFF TO TURN AND THE B
• I LOST POWER ON OVERPASS. HYBRID MALFUNCTION LIGHT, COLLISION LIGHT, ENGINE LIGHT ALL CAME ON. ALMOST MATCHING RECALL, BUT TOYOTA SERVICE TOLD ME IT'S A MODULE AND WOULD COST 1200$ TO FIX. I TOLD THEM NO. CHARGED ME 144$ AND I ERASED CODE, WITH NO PROBLEM SINCE? TOYOTA DOES NOT CARE AND I COMPLAINED
• Loud popping, grinding, and clicking noises from the front left of the car while decelerating, sometimes during acceleration, and parking. The clicking has been happening since the vehicle was new and has progressively gotten worse. It is so bad now that other motorists and pedestrians become distra

Typical onset: 50K miles Est. repair: $500💥 2 crashes

“JUST FIVE MINUTES AFTER I LEFT THE HOUSE, I WAS DRIVING AT 15 MILES MPH ON A CURVED ROAD AND THE VEHICLE COMPLETELY LOST POWER. THIS INCLUDES BOTH THE ELECTRIC MOTOR AND THE GAS MOTOR. BOTH THE STEERING SYSTEM AND BRAKES MALFUNCTIONED, CAUSING THE STEERING WHEEL TO BECOME TOO STIFF TO TURN AND THE B”

— NHTSA complaint filing

OTHER

3 complaints

• THE BLUETOOTH PHONE SYSTEM CREATES A VERY DANGEROUS DISTRACTED DRIVING CONDITION BECAUSE BLUETOOTH PHONE CALLS DO NOT REPEAT DO NOT OVERRIDE THE NAVIGATION SYSTEM AS THEY ARE SUPPOSED TO DO AND LIKE THEY DO IN MY 2006 PRIUS (VIN#: [XXX]). THIS ISSUE WAS SUPPOSED TO BE FIXED IN THE 2017 MODEL YEAR B
• I was driving in behind several cars on a city street about 30 mph. The cars ahead slowed quickly. The automatic braking system came on suddenly and completely and applied the brakes on its own with no warning red flash. It locked the brakes and the wheels skidded on the pavement I had no control ov
• I have a 2017 Toyota Prius Prime advanced. It has the large infotaiment screen that is where I have to access many items. Often, seemingly randomly, the screen shuts down and reboots itself. During the time it is rebooting I do not have any access to the controls. It gives no warning when it is

Typical onset: 50K miles Est. repair: $500

“THE BLUETOOTH PHONE SYSTEM CREATES A VERY DANGEROUS DISTRACTED DRIVING CONDITION BECAUSE BLUETOOTH PHONE CALLS DO NOT REPEAT DO NOT OVERRIDE THE NAVIGATION SYSTEM AS THEY ARE SUPPOSED TO DO AND LIKE THEY DO IN MY 2006 PRIUS (VIN#: [XXX]). THIS ISSUE WAS SUPPOSED TO BE FIXED IN THE 2017 MODEL YEAR B”

— NHTSA complaint filing

Estimated Repair Costs

ELECTRICAL(~50K mi)

$500

VISIBILITY(~50K mi)

$500

BRAKES(~50K mi)

$500

TRANSMISSION(~50K mi)

$500

OTHER(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 45 owner complaints for this specific year, here's what to check or ask about:

☐
ELECTRICAL: LARGE SCREEN SOMETIMES GOES BLANK AND REBOOTS, AS IF THE CAR WAS JUST RESTARTED. VEHICLE IS TRAVELING WHEN THIS OCCURS. TYPICALLY HAPPENS AT CRUISING SPEEDS.
Typically appears around 50K miles. Repair cost ~$500
☐
VISIBILITY: A SMALL ROCK HIT THE WINDSHIELD AND IT BROKE, SEEMS TO BE A WEAK SPOT. I WAS DRIVING ON THE HIGHWAY.
Typically appears around 50K miles. Repair cost ~$500
☐
BRAKES: CLICKING NOISE FROM LF WHEEL AREA UPON DECELERATION/BREAKING. DEALER HAS EXAMINED BREAKS MULTIPLE TIMES AND ISSUE IS NOT RESOLVED.
Typically appears around 50K miles. Repair cost ~$500
☐
TRANSMISSION: JUST FIVE MINUTES AFTER I LEFT THE HOUSE, I WAS DRIVING AT 15 MILES MPH ON A CURVED ROAD AND THE VEHICLE COMPLETELY LOST POWER. THIS INCLUDES BOTH THE ELECTRIC MOTOR AND THE GAS MOTOR. BOTH THE STEERING SYSTEM AND BRAKES MALFUNCTIONED, CAUSING THE STEERING WHEEL TO BECOME TOO STIFF TO TURN AND THE B
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)