2023 Tesla MODEL X

Problems, Recalls & Reliability Report

Avoid This Year

Quick Summary

The 2023 Tesla MODEL X has 261 owner complaints filed with NHTSA — that's 3.3x the segment average of 80. The most common issue is other problems (34% of all complaints), specifically: there is an issue with the gps in that the location is not accurate, sometimes it is off by 10-20 feet, enough to put it on a different road, sometimes it's off by 100s of feet. this is very dangerous as when using autopilot, it uses map data to set the cruising speed, and if the gps is reporting th. ⚠️ 2 fire reports filed.

2 fire reports 24 crash reports 18 injuries

261

Total Complaints

Recalls Issued

—/5

Safety Stars

3.3x

vs Segment Avg

Known Problems

OTHER

90 complaints

34%

• There is an issue with the GPS in that the location is not accurate, sometimes it is off by 10-20 feet, enough to put it on a different road, sometimes it's off by 100s of feet. This is very dangerous as when using Autopilot, it uses map data to set the cruising speed, and if the GPS is reporting th
• The car has a little button to press for the horn rather than having the horn be in the center of the cars steering wheel. Per Tesla this is possible but is locked and needs a firmware upgrade to be active. This was announced almost 1 year ago. When driving yesterday a car began merging into my lane
• There was not an incident. But the vehicle is not so safe. The driver needs to move eyes from the road for many normal functions like wipers, horn, high beam. In addition, using the phone is dangerous because all the information is displayed on the main screen and requires the driver to look away

Typical onset: 50K miles Est. repair: $500🔥 1 fire reports💥 6 crashes

“There is an issue with the GPS in that the location is not accurate, sometimes it is off by 10-20 feet, enough to put it on a different road, sometimes it's off by 100s of feet. This is very dangerous as when using Autopilot, it uses map data to set the cruising speed, and if the GPS is reporting th”

— NHTSA complaint filing

STEERING

45 complaints

17%

• Full Self Driving suddenly speeds up while waiting at red lights
• The power steering appeared to fail, and the wheel is locked in a semi straight position. It requires tremendous force to turn the wheel. This is a major safety issue to have this happen while driving.
• I'm not sure why NHTSA let Tesla remove the horn from the center of the steering wheel. Its now a button on the steering wheel. This is literally something Tesla is trying to fix that i'snt broken. The horn is a critical safety feature. Now that its a button its next to impossible to honk the horn w

Typical onset: 50K miles Est. repair: $500💥 2 crashes

“Full Self Driving suddenly speeds up while waiting at red lights”

— NHTSA complaint filing

DRIVER ASSIST/CAMERAS

24 complaints

• The windshield wipers, which are automatic only do absolutely NOTHING when it is raining. The only thing I can do is hit a button on the steering wheel each time I need the wipers to clear the windshield. Tesla claims is it working as intended...which apparently is not at all. When it began raining
• Full Self Driving suddenly speeds up while waiting at red lights
• I have a 2019 Tesla model 3 with ultrasonic sensors and the parking assist system is great. I always feel like I can trust the system and the reported distances. My 2023 Tesla model x has no ultrasonic sensors and the parking assist system is terrible. So many false positives and false negatives th

Typical onset: 50K miles Est. repair: $500💥 5 crashes

“The windshield wipers, which are automatic only do absolutely NOTHING when it is raining. The only thing I can do is hit a button on the steering wheel each time I need the wipers to clear the windshield. Tesla claims is it working as intended...which apparently is not at all. When it began raining ”

— NHTSA complaint filing

ELECTRICAL

21 complaints

• The contact owns a 2023 Tesla Model X. The contact stated that the vehicle displayed that a software update had been completed; however, the software update showed that the software was outdated. The update confirmation was displayed even though a software update was not performed. The contact state
• There was not an incident. But the vehicle is not so safe. The driver needs to move eyes from the road for many normal functions like wipers, horn, high beam. In addition, using the phone is dangerous because all the information is displayed on the main screen and requires the driver to look away
• My vehicle has had a multitude of errors for 5 months now about the safety systems being disabled, seat controls malfunctioning, etc. Tesla refused to repair the car (despite only being months old) because I had requested a buyback due to other electrical issues with the vehicle. The driver facing e

Typical onset: 50K miles Est. repair: $500💥 4 crashes

“The contact owns a 2023 Tesla Model X. The contact stated that the vehicle displayed that a software update had been completed; however, the software update showed that the software was outdated. The update confirmation was displayed even though a software update was not performed. The contact state”

— NHTSA complaint filing

SPEED CONTROL

18 complaints

• When driving at highway speed and using cruise control, the car periodically applies its brakes. Sometimes it will only do so for a second or two, then return to the cruise control speed; other times it will continue longer and I will have to intervene by applying pressure to the accelerator pedal.
• Full Self Driving suddenly speeds up while waiting at red lights
• As I drove my Tesla Model X Plaid into my driveway towards the garage to park, the vehicle suddenly accelerated itself (I have FSD but wasn’t using it at that time) and drove into the garage door as it was still opening, slamming and crushing into all the items that were on one side of the garage. W

Typical onset: 50K miles Est. repair: $500💥 2 crashes

“When driving at highway speed and using cruise control, the car periodically applies its brakes. Sometimes it will only do so for a second or two, then return to the cruise control speed; other times it will continue longer and I will have to intervene by applying pressure to the accelerator pedal. ”

— NHTSA complaint filing

Estimated Repair Costs

OTHER(~50K mi)

$500

STEERING(~50K mi)

$500

DRIVER ASSIST/CAMERAS(~50K mi)

$500

ELECTRICAL(~50K mi)

$500

SPEED CONTROL(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 261 owner complaints for this specific year, here's what to check or ask about:

☐
OTHER: There is an issue with the GPS in that the location is not accurate, sometimes it is off by 10-20 feet, enough to put it on a different road, sometimes it's off by 100s of feet. This is very dangerous as when using Autopilot, it uses map data to set the cruising speed, and if the GPS is reporting th
Typically appears around 50K miles. Repair cost ~$500
☐
STEERING: Full Self Driving suddenly speeds up while waiting at red lights
Typically appears around 50K miles. Repair cost ~$500
☐
DRIVER ASSIST/CAMERAS: The windshield wipers, which are automatic only do absolutely NOTHING when it is raining. The only thing I can do is hit a button on the steering wheel each time I need the wipers to clear the windshield. Tesla claims is it working as intended...which apparently is not at all. When it began raining
Typically appears around 50K miles. Repair cost ~$500
☐
ELECTRICAL: The contact owns a 2023 Tesla Model X. The contact stated that the vehicle displayed that a software update had been completed; however, the software update showed that the software was outdated. The update confirmation was displayed even though a software update was not performed. The contact state
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)