2021 Subaru LEGACY

Problems, Recalls & Reliability Report

Above Average

Quick Summary

The 2021 Subaru LEGACY has 43 owner complaints filed with NHTSA — that's 0.5x the segment average of 80. The most common issue is other problems (19% of all complaints), specifically: on january 7, 2020 at approximately 8am, i was driving my car which had been warmed up and driving for approximately 15-20 minutes when my windshield spontaneously cracked on the drivers side about 8 inches off center. there was no vehicle in front of me at the time and no visible or audible debris .

1 injury

Total Complaints

Recalls Issued

—/5

Safety Stars

0.5x

vs Segment Avg

Known Problems

OTHER

8 complaints

19%

• ON JANUARY 7, 2020 AT APPROXIMATELY 8AM, I WAS DRIVING MY CAR WHICH HAD BEEN WARMED UP AND DRIVING FOR APPROXIMATELY 15-20 MINUTES WHEN MY WINDSHIELD SPONTANEOUSLY CRACKED ON THE DRIVERS SIDE ABOUT 8 INCHES OFF CENTER. THERE WAS NO VEHICLE IN FRONT OF ME AT THE TIME AND NO VISIBLE OR AUDIBLE DEBRIS
• Info screen froze and didn't come back of for 5 minutes while driving
• The trunk does not stay open leading to sudden closing on body and head for anyone trying to use the trunk. Leading to a concussion and multiple injuries. Dealership said to place a complaint as there has not yet been a recall for this issue. There is no warning prior to this issue occurring.

Typical onset: 50K miles Est. repair: $500

“ON JANUARY 7, 2020 AT APPROXIMATELY 8AM, I WAS DRIVING MY CAR WHICH HAD BEEN WARMED UP AND DRIVING FOR APPROXIMATELY 15-20 MINUTES WHEN MY WINDSHIELD SPONTANEOUSLY CRACKED ON THE DRIVERS SIDE ABOUT 8 INCHES OFF CENTER. THERE WAS NO VEHICLE IN FRONT OF ME AT THE TIME AND NO VISIBLE OR AUDIBLE DEBRIS ”

— NHTSA complaint filing

VISIBILITY

6 complaints

14%

• The contact owns 2021 Subaru Legacy. The contact stated while entering the vehicle, she noticed a crack on the passenger’s side of the front windshield that expanded to the center of the windshield. The contact was unsure what caused the crack in the windshield. The contact reached out to the local
• Windshield spontaneously cracked while using defrost function on 9/9/2021. Crack started from bottom center of windshield, at the ceramic defrost line, below rubber seal. Crack approximately 6 inches long. Called Subaru within minutes and directed to take to dealership to have photo taken and submit
• The component that failed is the windshield. The windshield has a 14 inch stress crack. The crack suddenly appeared, there was no impact. The crack interferes with the Subaru Eyesight Driver Assistance. The Subaru Eyesight Driver Assistance could malfunction while driving. The integrity of the winds

Typical onset: 50K miles Est. repair: $500

“The contact owns 2021 Subaru Legacy. The contact stated while entering the vehicle, she noticed a crack on the passenger’s side of the front windshield that expanded to the center of the windshield. The contact was unsure what caused the crack in the windshield. The contact reached out to the local ”

— NHTSA complaint filing

DRIVER ASSIST/CAMERAS

6 complaints

14%

• There seems to be an issue with the infotainment system. The system will randomly turn off which also turns off the safety features. I would like to associate this while CarPlay is in use, but I have witnessed it happen without CarPlay. Subaru has already replaced the head unit under warranty, but t
• There seems to be an issue with the infotainment system. The system will randomly turn off which also turns off the safety features. I would like to associate this while CarPlay is in use, but I have witnessed it happen without CarPlay. Subaru has already replaced the head unit under warranty, but t
• The contact owns a 2021 Subaru Legacy. The contact stated that while his wife was reversing out of the garage, the rearview camera froze. There was no warning light illuminated. The contact’s wife was able to reset the rearview camera with the assistance of his daughter who looked up the information

Typical onset: 50K miles Est. repair: $500

“There seems to be an issue with the infotainment system. The system will randomly turn off which also turns off the safety features. I would like to associate this while CarPlay is in use, but I have witnessed it happen without CarPlay. Subaru has already replaced the head unit under warranty, but t”

— NHTSA complaint filing

AIR BAGS

6 complaints

14%

• The contact owns a 2021 Subaru Legacy. The contact received notification of NHTSA Campaign Number: 24V227000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time
• recall not fixed yet, what happens if a car hits me & the passenger airbags don’t work? unsafe, doesn’t seem like it’s being fixed in a timely manner
• ODS sensor recall still not fixed/remedy available, used heat for first time since i purchased the car, minor cracks in the windshield, car radio/monitors randomly go black, reverse camera won’t work, restarts on there own after a while

Typical onset: 50K miles Est. repair: $500

“The contact owns a 2021 Subaru Legacy. The contact received notification of NHTSA Campaign Number: 24V227000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time ”

— NHTSA complaint filing

ELECTRICAL

5 complaints

12%

• There seems to be an issue with the infotainment system. The system will randomly turn off which also turns off the safety features. I would like to associate this while CarPlay is in use, but I have witnessed it happen without CarPlay. Subaru has already replaced the head unit under warranty, but t
• Battery died completely, left me stranded at a gas station. I had to call and get a jump. I've had the car 9 weeks, it only has 690 miles on it. No warning lights prior, did notice a slightly longer crank a couple days prior. I was told by the dealer that I don't drive enough, and I should keep
• recall not fixed yet, what happens if a car hits me & the passenger airbags don’t work? unsafe, doesn’t seem like it’s being fixed in a timely manner

Typical onset: 50K miles Est. repair: $500

— NHTSA complaint filing

Estimated Repair Costs

OTHER(~50K mi)

$500

VISIBILITY(~50K mi)

$500

DRIVER ASSIST/CAMERAS(~50K mi)

$500

AIR BAGS(~50K mi)

$500

ELECTRICAL(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 43 owner complaints for this specific year, here's what to check or ask about:

☐
OTHER: ON JANUARY 7, 2020 AT APPROXIMATELY 8AM, I WAS DRIVING MY CAR WHICH HAD BEEN WARMED UP AND DRIVING FOR APPROXIMATELY 15-20 MINUTES WHEN MY WINDSHIELD SPONTANEOUSLY CRACKED ON THE DRIVERS SIDE ABOUT 8 INCHES OFF CENTER. THERE WAS NO VEHICLE IN FRONT OF ME AT THE TIME AND NO VISIBLE OR AUDIBLE DEBRIS
Typically appears around 50K miles. Repair cost ~$500
☐
VISIBILITY: The contact owns 2021 Subaru Legacy. The contact stated while entering the vehicle, she noticed a crack on the passenger’s side of the front windshield that expanded to the center of the windshield. The contact was unsure what caused the crack in the windshield. The contact reached out to the local
Typically appears around 50K miles. Repair cost ~$500
☐
DRIVER ASSIST/CAMERAS: There seems to be an issue with the infotainment system. The system will randomly turn off which also turns off the safety features. I would like to associate this while CarPlay is in use, but I have witnessed it happen without CarPlay. Subaru has already replaced the head unit under warranty, but t
Typically appears around 50K miles. Repair cost ~$500
☐
AIR BAGS: The contact owns a 2021 Subaru Legacy. The contact received notification of NHTSA Campaign Number: 24V227000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)