2022 Polestar POLESTAR 2
Problems, Recalls & Reliability Report
Quick Summary
The 2022 Polestar POLESTAR 2 has 370 owner complaints filed with NHTSA — that's 4.6x the segment average of 80. The most common issue is driver assist/cameras problems (62% of all complaints), specifically: parking sensors are susceptible to water getting in, causing malfunction..
370
Total Complaints
0
Recalls Issued
—/5
Safety Stars
4.6x
vs Segment Avg
Known Problems
DRIVER ASSIST/CAMERAS
229 complaints- • Parking sensors are susceptible to water getting in, causing malfunction.
- • Modem failed on vehicle on 02/04/222. Vehicle went in for diagnostic service on that issue on 02/14/2022. Manufacturer installed new software update which added Auto Brake part of Cross Traffic Alert is to stop the vehicle in the shortest possible distance to avoid collision and did not tell me it w
- • Modem failed on vehicle on 02/04/222. Vehicle went in for diagnostic service on that issue on 02/14/2022. Manufacturer installed new software update which added Auto Brake part of Cross Traffic Alert is to stop the vehicle in the shortest possible distance to avoid collision and did not tell me it w
“Parking sensors are susceptible to water getting in, causing malfunction.”
— NHTSA complaint filing
ELECTRICAL
43 complaints- • 4G LTE (TCAM) lost cellular signal, which controls all connectivity to car including entertainment, driver assistance, SOS and sometimes access to unlock/lock car
- • The car spontaneously loses contact with all wireless capabilities. This disables the keys from working to start/lock/unlock the car, breaks SOS/assist functionality, and disables all internet connectivity. The car has been to the dealership twice so far and they have been unable to fix the problem
- • Polestar TCAM stopped working. No LTE.
“4G LTE (TCAM) lost cellular signal, which controls all connectivity to car including entertainment, driver assistance, SOS and sometimes access to unlock/lock car”
— NHTSA complaint filing
OTHER
40 complaints- • 4G LTE (TCAM) lost cellular signal, which controls all connectivity to car including entertainment, driver assistance, SOS and sometimes access to unlock/lock car
- • 3/3/22 TCAM went out no LTE no GPS no SOS no Roadside Assistance called dealer had appt for 3/5/22 to have repaired picked up that afternoon everything worked this afternoon 3/8/22 it all went out again will call dealer again tomorrow and miss more work due to this
- • Constant issues with the cars data connection causing an inability to operate certain functions of the car. This includes safety related actions like SOS and Connect. Aside from the possible safety issues, the dropping of data to the car prevents a multitude of features from being available to tho
“4G LTE (TCAM) lost cellular signal, which controls all connectivity to car including entertainment, driver assistance, SOS and sometimes access to unlock/lock car”
— NHTSA complaint filing
VISIBILITY
21 complaints- • On 12/27, I was on I-5 North driving up during daytime. Auto-headlight and daytime running lights stopped working. I noticed from the reflection that I don’t have ANY headlight (even the DRL) when the lights were on AUTO mode. Also, when I look at my driver display, I noticed the green headlights
- • The car's rear camera freezes up for a few second and then blacks out intermittently. An error code even appears, "Camera is temporarily unavailable." I am terrified that one of my kids (or someone else) is going to run behind the car and I won't realize it because the camera is frozen. I know other
- • When placing car into reverse the backup camera does not work and instead displays message "Camera is temporarily unavailable" Car was taken into Polestar service 5/24/24 for issue and IHU was reset and was told that issue is from a software glitch that will be addressed by an OTA update but no ETA
“On 12/27, I was on I-5 North driving up during daytime. Auto-headlight and daytime running lights stopped working. I noticed from the reflection that I don’t have ANY headlight (even the DRL) when the lights were on AUTO mode. Also, when I look at my driver display, I noticed the green headlights”
— NHTSA complaint filing
FUEL SYSTEM
7 complaints- • This vehicle is less that one month old. I received an alert multiple times in my instrument cluster: Propulsion System Service Required. The vehicle was able to still operate seemingly normally. I contacted Polestar and they suggested a software reboot to attempt to resolve the issue, which did tem
- • Occasionally while operating my Polestar 2, the TCAM module becomes unresponsive. Sometime it happens when I first turn it on and it is initially establishing communication, other times it's happened when driving under a steel bridge or overpass that temporarily blocks view of the sky. Particularly
- • We were driving our car with two little kids in it on a rainy day at 60mph and the car screeching braked to 5mph on a highway with a ‘propulsion system failure’ message. The car would knock at 5mph and continue in turtle mode. We could have been killed if there was a car behind us in that rain. Whe
“This vehicle is less that one month old. I received an alert multiple times in my instrument cluster: Propulsion System Service Required. The vehicle was able to still operate seemingly normally. I contacted Polestar and they suggested a software reboot to attempt to resolve the issue, which did tem”
— NHTSA complaint filing
Estimated Repair Costs
Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.
🔍 Pre-Purchase Inspection Checklist
Based on 370 owner complaints for this specific year, here's what to check or ask about:
- ☐DRIVER ASSIST/CAMERAS: Parking sensors are susceptible to water getting in, causing malfunction.
Typically appears around 50K miles. Repair cost ~$500
- ☐ELECTRICAL: 4G LTE (TCAM) lost cellular signal, which controls all connectivity to car including entertainment, driver assistance, SOS and sometimes access to unlock/lock car
Typically appears around 50K miles. Repair cost ~$500
- ☐OTHER: 4G LTE (TCAM) lost cellular signal, which controls all connectivity to car including entertainment, driver assistance, SOS and sometimes access to unlock/lock car
Typically appears around 50K miles. Repair cost ~$500
- ☐VISIBILITY: On 12/27, I was on I-5 North driving up during daytime. Auto-headlight and daytime running lights stopped working. I noticed from the reflection that I don’t have ANY headlight (even the DRL) when the lights were on AUTO mode. Also, when I look at my driver display, I noticed the green headlights
Typically appears around 50K miles. Repair cost ~$500
- ☐General: Get a pre-purchase inspection from an independent mechanic ($100-$200)
Polestar POLESTAR 2 — Year Comparison
How does 2022 compare to other years? Fewer complaints = more reliable.
Full years-to-avoid analysis →NHTSA Safety Rating
No NHTSA safety rating available
At a Glance
- Complaints
- 370
- Recalls
- 0
- Fire reports
- 0
- Crash reports
- 2
- Injury reports
- 0
- Segment avg
- 80
Check a Specific VIN
See recalls for YOUR 2022 Polestar POLESTAR 2