2020 Mercedes-Benz CLA 250

Problems, Recalls & Reliability Report

Above Average

Quick Summary

The 2020 Mercedes-Benz CLA 250 has 31 owner complaints filed with NHTSA — that's 0.4x the segment average of 80. The most common issue is electrical problems (16% of all complaints), specifically: i signed a lease agreement with a mercedes-benz dealer on a 2020 cla 250 4matic car. however, due to a pending recall, the dealer cannot deliver the car to me (after a week of signing the lease contract) because mercedes-benz usa instructs them to hold the car before the recall issue is fixed. i sea.

3 injuries

Total Complaints

Recalls Issued

—/5

Safety Stars

0.4x

vs Segment Avg

Known Problems

ELECTRICAL

5 complaints

16%

• I SIGNED A LEASE AGREEMENT WITH A MERCEDES-BENZ DEALER ON A 2020 CLA 250 4MATIC CAR. HOWEVER, DUE TO A PENDING RECALL, THE DEALER CANNOT DELIVER THE CAR TO ME (AFTER A WEEK OF SIGNING THE LEASE CONTRACT) BECAUSE MERCEDES-BENZ USA INSTRUCTS THEM TO HOLD THE CAR BEFORE THE RECALL ISSUE IS FIXED. I SEA
• MULTIPLE ELECTRICAL FAILURES, INDEPENDENT SENSORS FAILED PREMATURELY. AIR BAGS SENSOR, DISTANCE RADAR SENSOR, MICROPHONE SENSOR, AMBIENT LIGHTING FAILS INTERMITTENTLY, AUDIO FAILS INTERMITTENTLY, AC FAILS INTERMITTENTLY, AND ENGINE TURNS OFF RANDOMLY. POSSIBLE DEFECTIVE BODY CONTROL MODULE FAILURE O
• Nov 01,2023 Manufacturer Recall Number: 2024010010 NHTSA Recall Number: 23V732 Recall Status: Recall Incomplete The manufacturer has failed and is unable to remedy this safety recall for my vehicle in a timely manner.

Typical onset: 50K miles Est. repair: $500

“I SIGNED A LEASE AGREEMENT WITH A MERCEDES-BENZ DEALER ON A 2020 CLA 250 4MATIC CAR. HOWEVER, DUE TO A PENDING RECALL, THE DEALER CANNOT DELIVER THE CAR TO ME (AFTER A WEEK OF SIGNING THE LEASE CONTRACT) BECAUSE MERCEDES-BENZ USA INSTRUCTS THEM TO HOLD THE CAR BEFORE THE RECALL ISSUE IS FIXED. I SEA”

— NHTSA complaint filing

OTHER

5 complaints

16%

• manufacturer has failed to remedy this safety recall for my vehicle in a timely manner
• On 4/27 I was driving home on the freeway and there were little to no cars around me. There were no large trucks or debris coming from above me and there was no harsh weather. I heard a loud pop when i was driving and I pulled over and my whole sunroof shattered. The sunroof also has not been opened
• The contact owns a 2020 Mercedes-Benz CLA250. The contact received notification of NHTSA Campaign Number: 23V732000 (Service Brakes, Hydraulic, Equipment); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of ti

Typical onset: 50K miles Est. repair: $500

“manufacturer has failed to remedy this safety recall for my vehicle in a timely manner”

— NHTSA complaint filing

DRIVER ASSIST/CAMERAS

5 complaints

16%

• The system that appeared to malfunction is the front airbags sensors. I drove past an accident on the freeway the left by some rocks/debris in the road. I steered away from the rocks avoiding my tires, however, both of my front airbags deploy as if i collided with something. This has completely disa
• when reversing, the central display shows backup camera for a couple seconds before turning to a black screen and a message saying the rearview camera is not working properly
• My back up camera badge located at the trunk has been permanently stuck open for a few months now when I put car in reverse the screen shows my camera for 2 seconds then disappears and goes back to my Home Screen I brought to the dealer and they told me I need a new battery I replaced my battery pai

Typical onset: 50K miles Est. repair: $500

“The system that appeared to malfunction is the front airbags sensors. I drove past an accident on the freeway the left by some rocks/debris in the road. I steered away from the rocks avoiding my tires, however, both of my front airbags deploy as if i collided with something. This has completely disa”

— NHTSA complaint filing

ENGINE

3 complaints

10%

• Approximately several weeks ago, the check engine light illuminated in my vehicle. No issues were present at that time. Shortly after, approximately a week later, the vehicle began to stutter when reversing or driving on surface streets after being on the highway. The vehicle also would stall after
• My vehicle's cylinder head needs to be replaced due to a leak in the valve seat. It is available for inspection upon request. My safety and the safety of others were at risk because the engine of the vehicle could of failed at anytime while the vehicle was in use. This could have lead to an accide
• Engine was failed prior to purchase, it is available for inspection. Engine jerks while driving. Dealer changed engine and problem got worse. Vehicle was inspected at Mercedes Benz Manhattan. Engine light keeps coming on and engine oil raises above normal level and warning light comes on and dealer

Typical onset: 50K miles Est. repair: $500

“Approximately several weeks ago, the check engine light illuminated in my vehicle. No issues were present at that time. Shortly after, approximately a week later, the vehicle began to stutter when reversing or driving on surface streets after being on the highway. The vehicle also would stall after ”

— NHTSA complaint filing

FUEL SYSTEM

3 complaints

10%

• Approximately several weeks ago, the check engine light illuminated in my vehicle. No issues were present at that time. Shortly after, approximately a week later, the vehicle began to stutter when reversing or driving on surface streets after being on the highway. The vehicle also would stall after
• My vehicle's cylinder head needs to be replaced due to a leak in the valve seat. It is available for inspection upon request. My safety and the safety of others were at risk because the engine of the vehicle could of failed at anytime while the vehicle was in use. This could have lead to an accide
• During the manufacturing process, particles was trapped between the fuel and rail injectors, which is causing a fuel leak. A fuel leak in the presence of an ignition source, such as hot engine or exhaust components, increase the risk of a fire.

Typical onset: 50K miles Est. repair: $500

— NHTSA complaint filing

Estimated Repair Costs

ELECTRICAL(~50K mi)

$500

OTHER(~50K mi)

$500

DRIVER ASSIST/CAMERAS(~50K mi)

$500

ENGINE(~50K mi)

$500

FUEL SYSTEM(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 31 owner complaints for this specific year, here's what to check or ask about:

☐
ELECTRICAL: I SIGNED A LEASE AGREEMENT WITH A MERCEDES-BENZ DEALER ON A 2020 CLA 250 4MATIC CAR. HOWEVER, DUE TO A PENDING RECALL, THE DEALER CANNOT DELIVER THE CAR TO ME (AFTER A WEEK OF SIGNING THE LEASE CONTRACT) BECAUSE MERCEDES-BENZ USA INSTRUCTS THEM TO HOLD THE CAR BEFORE THE RECALL ISSUE IS FIXED. I SEA
Typically appears around 50K miles. Repair cost ~$500
☐
OTHER: manufacturer has failed to remedy this safety recall for my vehicle in a timely manner
Typically appears around 50K miles. Repair cost ~$500
☐
DRIVER ASSIST/CAMERAS: The system that appeared to malfunction is the front airbags sensors. I drove past an accident on the freeway the left by some rocks/debris in the road. I steered away from the rocks avoiding my tires, however, both of my front airbags deploy as if i collided with something. This has completely disa
Typically appears around 50K miles. Repair cost ~$500
☐
ENGINE: Approximately several weeks ago, the check engine light illuminated in my vehicle. No issues were present at that time. Shortly after, approximately a week later, the vehicle began to stutter when reversing or driving on surface streets after being on the highway. The vehicle also would stall after
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)