2023 Jeep GRAND CHEROKEE L

Problems, Recalls & Reliability Report

Below Average

Quick Summary

The 2023 Jeep GRAND CHEROKEE L has 99 owner complaints filed with NHTSA — that's 1.2x the segment average of 80. The most common issue is suspension problems (22% of all complaints), specifically: this vehicle has been making a noise in the front left side since new (day one). the vehicle has been taken to the dealership about 10 times in attempt to fix this issue. during the last service, the dealership performed multiple tests and concluded that the noise source is the engine motor mounts. ⚠️ 2 fire reports filed.

2 fire reports 3 crash reports

Total Complaints

Recalls Issued

—/5

Safety Stars

1.2x

vs Segment Avg

Known Problems

SUSPENSION

22 complaints

22%

• This vehicle has been making a noise in the front left side since new (day one). The vehicle has been taken to the dealership about 10 times in attempt to fix this issue. During the last service, the dealership performed multiple tests and concluded that the noise source is the engine motor mounts
• 3/31/25 date of incident while traveling on the interstate the right rear coil spring came out and jammed into the tire causing the car to drop abruptly and almost making me lose control of the vehicle the right rear tire was damaged but I got the car stopped before major damage was done
• While driving at approximately [XXX] on [XXX] heading northbound, the driver experienced sudden failure of the suspension/drivability of the vehicle. Immediately the driver was forced to veer over to the shoulder in front of [XXX] to inspect the vehicle. Driver noticed under the rear driver side t

Typical onset: 50K miles Est. repair: $500

“This vehicle has been making a noise in the front left side since new (day one). The vehicle has been taken to the dealership about 10 times in attempt to fix this issue. During the last service, the dealership performed multiple tests and concluded that the noise source is the engine motor mounts”

— NHTSA complaint filing

ELECTRICAL

19 complaints

19%

• Electrical System: The dashboard and screen have repeatedly turned off, the windows have become inoperable, and numerous warning lights and messages have appeared, including alerts for night vision, front camera sensor, and service car. Climate Control System: The system blows inconsistent temperatu
• This has happened a few times, just will be driving and the collision lights will turn on my dash. Has not caused any serious issues. but i am concerned one day this will alert my Automatic break and cause my car to stop while driving and cause serious harm to me or someone else. I have taken this t
• The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while his wife was exiting the vehicle, the four doors independently locked, leaving a child locked inside the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic to be

Typical onset: 50K miles Est. repair: $500🔥 1 fire reports💥 1 crashes

“Electrical System: The dashboard and screen have repeatedly turned off, the windows have become inoperable, and numerous warning lights and messages have appeared, including alerts for night vision, front camera sensor, and service car. Climate Control System: The system blows inconsistent temperatu”

— NHTSA complaint filing

DRIVER ASSIST/CAMERAS

15 complaints

15%

• This has happened a few times, just will be driving and the collision lights will turn on my dash. Has not caused any serious issues. but i am concerned one day this will alert my Automatic break and cause my car to stop while driving and cause serious harm to me or someone else. I have taken this t
• My vehicle randomly throws on the parking brake while driving. I have almost been rearended because of it. In order to get the parking brake to release i have to shut off the vehicle and wait 30 seconds then when I restart it, it releases. I get a message on my dashboard when this happens that say
• While making a left turn into a busy intersection with a green arrow signal, my car applied emergency braking, slamming all of us in the car forward, locked up tires, in the middle of the intersection, with a car right behind me! I have no idea how we were not rear ended! There was absolutely no rea

Typical onset: 50K miles Est. repair: $500💥 1 crashes

“This has happened a few times, just will be driving and the collision lights will turn on my dash. Has not caused any serious issues. but i am concerned one day this will alert my Automatic break and cause my car to stop while driving and cause serious harm to me or someone else. I have taken this t”

— NHTSA complaint filing

STEERING

6 complaints

• Jeep Owner's manual explains how to setup the vehicle for flat towing behind an RV. Following those instructions, the vehicle does not track well. I've experienced this going through turns. Others report what they call a 'death wobble' while traveling at highway speeds. That's what worries me. I d
• The contact owned a 2023 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 23V413000 (SUSPENSION) and 24V132000 (SUSPENSION, STEERING). The contact's wife stated that while driving 35 MPH, the vehicle wobbled, and an abnormal sound was coming from underneath the vehi
• Malfunction of the Steering Column Control Module causing a disconnect with all associated components such as causing wipers to run continuously on max, and all listed functions stopped working including; SOS, Jeep Assist, blind spot, high & low beams, brake lights, turn signals, lane assist, horn,

Typical onset: 50K miles Est. repair: $500

“Jeep Owner's manual explains how to setup the vehicle for flat towing behind an RV. Following those instructions, the vehicle does not track well. I've experienced this going through turns. Others report what they call a 'death wobble' while traveling at highway speeds. That's what worries me. I d”

— NHTSA complaint filing

OTHER

6 complaints

• To whom it may concern , I brought a 2023 jeep grand Cherokee summit L. i am having a problem with my third row seat on the right side not returning to up right position after letting it down and the right side passenger mirror motor will not automatically fold , keep going out after a few days aft
• 2023 Jeep Grand Cherokee L - My front sunroof panel exploded out of nowhere while driving. My family was in the car as we were taking my son back to college. Thankfully the interior shade was closed and glass did not rain down on us while in motion. There was no warning, travel was smooth and no obj
• While making a left turn into a busy intersection with a green arrow signal, my car applied emergency braking, slamming all of us in the car forward, locked up tires, in the middle of the intersection, with a car right behind me! I have no idea how we were not rear ended! There was absolutely no rea

Typical onset: 50K miles Est. repair: $500

“To whom it may concern , I brought a 2023 jeep grand Cherokee summit L. i am having a problem with my third row seat on the right side not returning to up right position after letting it down and the right side passenger mirror motor will not automatically fold , keep going out after a few days aft”

— NHTSA complaint filing

Estimated Repair Costs

SUSPENSION(~50K mi)

$500

ELECTRICAL(~50K mi)

$500

DRIVER ASSIST/CAMERAS(~50K mi)

$500

STEERING(~50K mi)

$500

OTHER(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 99 owner complaints for this specific year, here's what to check or ask about:

☐
SUSPENSION: This vehicle has been making a noise in the front left side since new (day one). The vehicle has been taken to the dealership about 10 times in attempt to fix this issue. During the last service, the dealership performed multiple tests and concluded that the noise source is the engine motor mounts
Typically appears around 50K miles. Repair cost ~$500
☐
ELECTRICAL: Electrical System: The dashboard and screen have repeatedly turned off, the windows have become inoperable, and numerous warning lights and messages have appeared, including alerts for night vision, front camera sensor, and service car. Climate Control System: The system blows inconsistent temperatu
Typically appears around 50K miles. Repair cost ~$500
☐
DRIVER ASSIST/CAMERAS: This has happened a few times, just will be driving and the collision lights will turn on my dash. Has not caused any serious issues. but i am concerned one day this will alert my Automatic break and cause my car to stop while driving and cause serious harm to me or someone else. I have taken this t
Typically appears around 50K miles. Repair cost ~$500
☐
STEERING: Jeep Owner's manual explains how to setup the vehicle for flat towing behind an RV. Following those instructions, the vehicle does not track well. I've experienced this going through turns. Others report what they call a 'death wobble' while traveling at highway speeds. That's what worries me. I d
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)