2016 Dodge DURANGO

Problems, Recalls & Reliability Report

Avoid This Year

Quick Summary

The 2016 Dodge DURANGO has 221 owner complaints filed with NHTSA — that's 2.8x the segment average of 80. The most common issue is lighting problems (24% of all complaints), specifically: after purchase, immediately we started having problems with headlight not working, then a rear light and brake light not working. took in for recall on another part and they discovered it was the electrical, while driving and sitting at lights. lights on dash, radio, headlights, etc, not work proper. ⚠️ 2 fire reports filed.

2 fire reports 27 crash reports 9 injuries

221

Total Complaints

Recalls Issued

—/5

Safety Stars

2.8x

vs Segment Avg

Known Problems

LIGHTING

53 complaints

24%

• AFTER PURCHASE, IMMEDIATELY WE STARTED HAVING PROBLEMS WITH HEADLIGHT NOT WORKING, THEN A REAR LIGHT AND BRAKE LIGHT NOT WORKING. TOOK IN FOR RECALL ON ANOTHER PART AND THEY DISCOVERED IT WAS THE ELECTRICAL, WHILE DRIVING AND SITTING AT LIGHTS. LIGHTS ON DASH, RADIO, HEADLIGHTS, ETC, NOT WORK PROPER
• SECOND TIME WATER HAS GOTTEN INTO A TAIL LIGHT. FIRST WAS THE DRIVERS SIDE WHICH HAS BEEN REPLACED. WHEN IT WAS REPLACED ONE OF THE MECHANICS DROPPED IT AND CHIPPED A CORNER AND HAVE YET TO ORDER A REPLACEMENT. ALSO, THE MIDDLE "TRACK LIGHT" IS STARTING TO FILL UP WITH WATER. RIDICULOUS FOR A $45,00
• REAR HATCH TAIL/BACKUP LIGHT ASSY FULL OF WATER AND CRACKED

Typical onset: 50K miles Est. repair: $500

“AFTER PURCHASE, IMMEDIATELY WE STARTED HAVING PROBLEMS WITH HEADLIGHT NOT WORKING, THEN A REAR LIGHT AND BRAKE LIGHT NOT WORKING. TOOK IN FOR RECALL ON ANOTHER PART AND THEY DISCOVERED IT WAS THE ELECTRICAL, WHILE DRIVING AND SITTING AT LIGHTS. LIGHTS ON DASH, RADIO, HEADLIGHTS, ETC, NOT WORK PROPER”

— NHTSA complaint filing

ELECTRICAL

40 complaints

18%

• AFTER PURCHASE, IMMEDIATELY WE STARTED HAVING PROBLEMS WITH HEADLIGHT NOT WORKING, THEN A REAR LIGHT AND BRAKE LIGHT NOT WORKING. TOOK IN FOR RECALL ON ANOTHER PART AND THEY DISCOVERED IT WAS THE ELECTRICAL, WHILE DRIVING AND SITTING AT LIGHTS. LIGHTS ON DASH, RADIO, HEADLIGHTS, ETC, NOT WORK PROPER
• AUTONOMOUS ACCELERATION. THE VEHICLE WITHOUT DRIVER ASSIST ACCELERATED TWICE WHEN PULLING INTO PARKING SPOTS. IN BOTH CASES I WAS MAKING A LEFT TURN INTO A PARKING SPOT WHEN THE ACCELERATION COMMENCED. ONLY BY STANDING ON THE BRAKE WHILE AT SAME TIME PLACING THE VEHICLE IN PARK AND PRESSING ENGINE O
• THE 2016 DURANGO RENTED FROM ENTERPRISE REPEATEDLY, INCREASINGLY BUT INTERMITTENTLY AND WITHOUT DRIVER INPUT, CHANGED GEAR, REVVED AND INDICATED ON THE SCREEN THAT THERE WERE ISSUES WITH "KEY FOB NOT IN VEHICLE AND "TIRES PRESSURE". AT FIRST THEIR WERE THREE VERY BRIEF INCIDENTS LASTING LESS THAN

Typical onset: 50K miles Est. repair: $500💥 2 crashes

— NHTSA complaint filing

TRANSMISSION

30 complaints

14%

• RENTAL CAR. CABLES FOR GPS AND PHONE WRAPPED AROUND ROTARY SHIFT CONTROL. WHEN THEY WERE MOVED WHILE AT STOP LIGHT, TRANSMISSION WENT FROM DRIVE TO REVERSE. WHEN FOOT WENT FROM BRAKE TO ACCELERATOR, CAR MOVED BACKWARDS RATHER THAN FORWARD. ROTARY CONTROL SHOULD BE HARDER TO MOVE, EVEN WHEN BRAKE IS
• COMPUTER/TRANSMISSION ISSUES. CAR BROKE DOWN AND COULD NOT PUT IN PARK BECAUSE THE COMPUTER THOUGHT MY SPEED WAS TOO HIGH EVEN THOUGH I WAS STANDING STILL. ONCE THE CAR WAS TOWED TO THE DEALER IT MOVED FORWARD WHILE IT WAS IN PARK. (VIDEO EVIDENCE) IN A PREVIOUS INCIDENT THE CAR WAS PLACED IN PARK
• VEHICLE WAS IN PARK, ENGINE RUNNING, WHILE OWNER WAS PUMPING GAS AT THE STATION. WITH THE DRIVER'S DOOR AJAR, HE WAS STANDING OUTSIDE FOR SEVERAL MINUTES AND SUDDENLY THE VEHICLE TOOK OFF IN REVERSE. VEHICLE WAS IN PARK AND NOT MOVING FOR THE SEVERAL MINUTES WHILE PUMPING GAS. THE VEHICLE TOOK OFF,

Typical onset: 50K miles Est. repair: $500💥 10 crashes

“RENTAL CAR. CABLES FOR GPS AND PHONE WRAPPED AROUND ROTARY SHIFT CONTROL. WHEN THEY WERE MOVED WHILE AT STOP LIGHT, TRANSMISSION WENT FROM DRIVE TO REVERSE. WHEN FOOT WENT FROM BRAKE TO ACCELERATOR, CAR MOVED BACKWARDS RATHER THAN FORWARD. ROTARY CONTROL SHOULD BE HARDER TO MOVE, EVEN WHEN BRAKE IS ”

— NHTSA complaint filing

OTHER

26 complaints

12%

• THE AUTOMATIC START/STOP FEATURE FAILS TO RESTART THE ENGINE AFTER FOOT IS REMOVED FROM BRAKE. THE ERROR MESSAGE APPEARS IN THE INFORMATION SYSTEM "CYCLE SHIFT TO PARK THEN RECYCLE TO DRIVE". THE D FLASHES ON THE DASHBOARD AND THE D ON THE GEAR SHIFT SELECTOR FLASHES. THIS NORMALLY HAPPENS AT A T
• ORIGINAL ARBITRATION DATA TO NCDS: 1.DURANGO 2016 WAS PURCHASED ON 30 APRIL 2016 WITH THE FORWARD COLLISION WARNING SYSTEM (FCWS) WITH BRAKE ASSIST AS AN OPTION. THIS AND THE ADAPTIVE CRUISE CONTROL (ACC) SYSTEM WAS APP $2K AS A SAFETY OPTION. HTTP://WWW.DODGE.COM/EN/DURANGO/SAFETY_SECURITY/ .
• I LIVE IN NORTHERN NEW YORK. ON THE MORNING OF 10/18/2016, MY 11Y/O DAUGHTER BUCKLED HER 7Y/O SISTER IN THE BACK PASSENGER SEAT OF OUR 2016 DODGE DURANGO. OUR 11 Y/O THEN ENTER THE FRONT PASSENGER SIDE AND SHUT THE DOOR. THE DURANGO THEN POPPED OUT OF PARK AND ROLLED DOWN OUR STEEP DRIVEWAY WITH O

Typical onset: 50K miles Est. repair: $500🔥 1 fire reports💥 8 crashes

“THE AUTOMATIC START/STOP FEATURE FAILS TO RESTART THE ENGINE AFTER FOOT IS REMOVED FROM BRAKE. THE ERROR MESSAGE APPEARS IN THE INFORMATION SYSTEM "CYCLE SHIFT TO PARK THEN RECYCLE TO DRIVE". THE D FLASHES ON THE DASHBOARD AND THE D ON THE GEAR SHIFT SELECTOR FLASHES. THIS NORMALLY HAPPENS AT A T”

— NHTSA complaint filing

ENGINE

16 complaints

• THIS MAY BE A SCENARIO FOR THE ONGOING INVESTIGATION OF ROLLAWAY (NHTSA ACTION NUMBER: PE16014) THE VEHICLE IN THIS SCENARIO WAS STATIONARY. I FOLLOW THE NORMAL PROCEDURE FOR PARKING MY DURANGO BY (1)APPLYING PARKING BRAKE, (2)MOVING THE SHIFTER TO PARK, (3) TURN IGNITION OFF, AND THEN (4)EXITING
• THE TRUCK JUST SHUTS OFF WHILE DRIVING AND NOW IT WON'T EVEN START SO I AM OUT OF A CAR
• THIS IS THE 3RD TIME THAT WHILE DRIVING MY ENGINE SHUT OFF! THE REPAIR SHOP "FIXED" THE ISSUE BUT THE DAY I DROVE HOME IT DIED AGAIN WHILE DRIVING AND I HAD IT TOWED TO DEALERSHIP SERVICE DEPARTMENT. THE REPAIR LASTED MAYBE 6 MONTHS? THE ENGINE DIED AGAIN WHILE DRIVING TO WORK. THE SERVICE EXTENDED

Typical onset: 50K miles Est. repair: $500🔥 1 fire reports

“THIS MAY BE A SCENARIO FOR THE ONGOING INVESTIGATION OF ROLLAWAY (NHTSA ACTION NUMBER: PE16014) THE VEHICLE IN THIS SCENARIO WAS STATIONARY. I FOLLOW THE NORMAL PROCEDURE FOR PARKING MY DURANGO BY (1)APPLYING PARKING BRAKE, (2)MOVING THE SHIFTER TO PARK, (3) TURN IGNITION OFF, AND THEN (4)EXITING”

— NHTSA complaint filing

Estimated Repair Costs

LIGHTING(~50K mi)

$500

ELECTRICAL(~50K mi)

$500

TRANSMISSION(~50K mi)

$500

OTHER(~50K mi)

$500

ENGINE(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 221 owner complaints for this specific year, here's what to check or ask about:

☐
LIGHTING: AFTER PURCHASE, IMMEDIATELY WE STARTED HAVING PROBLEMS WITH HEADLIGHT NOT WORKING, THEN A REAR LIGHT AND BRAKE LIGHT NOT WORKING. TOOK IN FOR RECALL ON ANOTHER PART AND THEY DISCOVERED IT WAS THE ELECTRICAL, WHILE DRIVING AND SITTING AT LIGHTS. LIGHTS ON DASH, RADIO, HEADLIGHTS, ETC, NOT WORK PROPER
Typically appears around 50K miles. Repair cost ~$500
☐
ELECTRICAL: AFTER PURCHASE, IMMEDIATELY WE STARTED HAVING PROBLEMS WITH HEADLIGHT NOT WORKING, THEN A REAR LIGHT AND BRAKE LIGHT NOT WORKING. TOOK IN FOR RECALL ON ANOTHER PART AND THEY DISCOVERED IT WAS THE ELECTRICAL, WHILE DRIVING AND SITTING AT LIGHTS. LIGHTS ON DASH, RADIO, HEADLIGHTS, ETC, NOT WORK PROPER
Typically appears around 50K miles. Repair cost ~$500
☐
TRANSMISSION: RENTAL CAR. CABLES FOR GPS AND PHONE WRAPPED AROUND ROTARY SHIFT CONTROL. WHEN THEY WERE MOVED WHILE AT STOP LIGHT, TRANSMISSION WENT FROM DRIVE TO REVERSE. WHEN FOOT WENT FROM BRAKE TO ACCELERATOR, CAR MOVED BACKWARDS RATHER THAN FORWARD. ROTARY CONTROL SHOULD BE HARDER TO MOVE, EVEN WHEN BRAKE IS
Typically appears around 50K miles. Repair cost ~$500
☐
OTHER: THE AUTOMATIC START/STOP FEATURE FAILS TO RESTART THE ENGINE AFTER FOOT IS REMOVED FROM BRAKE. THE ERROR MESSAGE APPEARS IN THE INFORMATION SYSTEM "CYCLE SHIFT TO PARK THEN RECYCLE TO DRIVE". THE D FLASHES ON THE DASHBOARD AND THE D ON THE GEAR SHIFT SELECTOR FLASHES. THIS NORMALLY HAPPENS AT A T
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)