2019 Chrysler PACIFICA

Problems, Recalls & Reliability Report

Avoid This Year

Quick Summary

The 2019 Chrysler PACIFICA has 446 owner complaints filed with NHTSA — that's 5.6x the segment average of 80. The most common issue is electrical problems (20% of all complaints), specifically: the steering wheel pulls to the right or to the left while driving at highway speeds. happens randomly ' never know when it will turn in either direction. when driving at 60-65 and passing a slower vehicle, it often requires firmly guiding the car against resistance back to the lane. requires drivi. ⚠️ 6 fire reports filed.

6 fire reports 15 crash reports 4 injuries

446

Total Complaints

Recalls Issued

—/5

Safety Stars

5.6x

vs Segment Avg

Known Problems

ELECTRICAL

91 complaints

20%

• THE STEERING WHEEL PULLS TO THE RIGHT OR TO THE LEFT WHILE DRIVING AT HIGHWAY SPEEDS. HAPPENS RANDOMLY ' NEVER KNOW WHEN IT WILL TURN IN EITHER DIRECTION. WHEN DRIVING AT 60-65 AND PASSING A SLOWER VEHICLE, IT OFTEN REQUIRES FIRMLY GUIDING THE CAR AGAINST RESISTANCE BACK TO THE LANE. REQUIRES DRIVI
• TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 45 MPH, THE "STOP SAFELY VEHICLE WILL SHUT OFF SOON" MESSAGE ILLUMINATED. THE VEHICLE WAS TAKEN TO BOB ALLEN MOTOR MALL (859-236-3217, LOCATED AT 725 N MAPLE AVE, DANVILLE, KY 40422) WHERE IT WAS DIAGNOSED THAT THE RELAY SWIT
• I HAVE BEEN DRIVING A NEW PACIFICA FOR OVER A WEEK NOW AND I KNOW THE ELECTRONIC START/STOP SYSTEM IS JUNK OVERALL. ON A FEW OCCASIONS, IT SEEMS THE ENGINE RE-ENGAGES WITH A SHUDDER AND HAS DELAYED US FROM GETTING ONTO A ROAD WHICH IS A SAFETY PROBLEM WITH TRAFFIC BEHIND ME OR GETTING INTO TRAFFIC

Typical onset: 50K miles Est. repair: $500🔥 3 fire reports💥 2 crashes

“THE STEERING WHEEL PULLS TO THE RIGHT OR TO THE LEFT WHILE DRIVING AT HIGHWAY SPEEDS. HAPPENS RANDOMLY ' NEVER KNOW WHEN IT WILL TURN IN EITHER DIRECTION. WHEN DRIVING AT 60-65 AND PASSING A SLOWER VEHICLE, IT OFTEN REQUIRES FIRMLY GUIDING THE CAR AGAINST RESISTANCE BACK TO THE LANE. REQUIRES DRIVI”

— NHTSA complaint filing

ENGINE

77 complaints

17%

• COULD NOT START CHRYSLER PACIFICA FOR ONE HOUR FRIDAY MORNING. FINALLY STARTING, THE ENGINE SHUT DOWN WHILE MOVING AT LOW SPEED APPROACHING A LIGHT (AT TIME THOUGHT IT WAS THE GAS SAVING FEATURE) AND WAS VERY DIFFICULT TO START. DROVE IT TO DEALER MONDAY, AFTER A VERY DIFFICULT START FOR A FIX YES
• TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE AT AN INTERSECTION, THE VEHICLE STALLED WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. WHEN THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AGAIN, THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO VICTOR CHRYSLER DODGE JEEP RAM (6560 ANTHONY DR, VI
• I HAVE BEEN DRIVING A NEW PACIFICA FOR OVER A WEEK NOW AND I KNOW THE ELECTRONIC START/STOP SYSTEM IS JUNK OVERALL. ON A FEW OCCASIONS, IT SEEMS THE ENGINE RE-ENGAGES WITH A SHUDDER AND HAS DELAYED US FROM GETTING ONTO A ROAD WHICH IS A SAFETY PROBLEM WITH TRAFFIC BEHIND ME OR GETTING INTO TRAFFIC

Typical onset: 50K miles Est. repair: $500🔥 1 fire reports

“COULD NOT START CHRYSLER PACIFICA FOR ONE HOUR FRIDAY MORNING. FINALLY STARTING, THE ENGINE SHUT DOWN WHILE MOVING AT LOW SPEED APPROACHING A LIGHT (AT TIME THOUGHT IT WAS THE GAS SAVING FEATURE) AND WAS VERY DIFFICULT TO START. DROVE IT TO DEALER MONDAY, AFTER A VERY DIFFICULT START FOR A FIX YES”

— NHTSA complaint filing

TRANSMISSION

67 complaints

15%

• COULD NOT START CHRYSLER PACIFICA FOR ONE HOUR FRIDAY MORNING. FINALLY STARTING, THE ENGINE SHUT DOWN WHILE MOVING AT LOW SPEED APPROACHING A LIGHT (AT TIME THOUGHT IT WAS THE GAS SAVING FEATURE) AND WAS VERY DIFFICULT TO START. DROVE IT TO DEALER MONDAY, AFTER A VERY DIFFICULT START FOR A FIX YES
• THE VEHICLE JERKS (HESITATES) WHILE ACCELERATING FROM A START TO ABOUT 37 MPH. SUSPECT GEARS 1-4. HAVE BEEN TO DEALERSHIP 7 TIMES SINCE I PURCHASED THE NEW VEHICLE. HAVE HAD VALVE BODY REPLACED, ADAPTATIONS RESET, EVEN THE RADIO WAS REPLACED ALREADY. VEHICLE NOW HAS 1000 MILES ON IT AND STILL
• VEHICLE HESITATES FROM GEARS 1-4 JERKING THROUGH EACH GEAR. HAVE HAD VALVE BODY REPLACED NOT FIXED. HAVE BEEN TO DEALER 7 TIMES AND WAS TOLD THIS IS THE WAY IT IS. PURCHASED THE VEHICLE NEW AND WAS REPORTED IMMEDIATELY NO OFFER OF MONEY BACK.

Typical onset: 50K miles Est. repair: $500💥 2 crashes

— NHTSA complaint filing

BRAKES

55 complaints

12%

• TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SCHUMACHER CHRYSLER DODGE JEEP RAM OF DELRAY (2102 FEDERAL HWY SUITE A, DELRAY BEACH, FL
• MASTER CYLINDER FAILED WITH APPROXIMATELY 4,300 MILES ON THE CAR (PURCHASED IN APRIL 2019, FAILED SEPTEMBER 2019). DEALER REPORTED IT WAS A "KNOWN ISSUE" BUT NO SERVICE BULLETIN OR RECALL HAS BEEN ISSUED. NO BRAKE WARNING LIGHT OR CODE THROWN. ONLY DISCOVERED BECAUSE OWNER SUSPECTED CONCERN WITH
• TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT STATED THAT ON VARIOUS OCCASIONS, THE VEHICLE ACCELERATED INDEPENDENTLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED INTERMITTENTLY WITHOUT WARNING. THE BRAKE PEDAL WAS DISENGAGED AND THEN RE-ENGAGED TO STOP THE VEHICLE. THE CONT

Typical onset: 50K miles Est. repair: $500🔥 1 fire reports💥 5 crashes

“TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SCHUMACHER CHRYSLER DODGE JEEP RAM OF DELRAY (2102 FEDERAL HWY SUITE A, DELRAY BEACH, FL ”

— NHTSA complaint filing

OTHER

48 complaints

11%

• DRIVING DOWN THE HIGHWAY IN NORMAL WEATHER CONDITIONS AND THE PASSENGER FRONT WINDOW JUST EXPLODED, COMPLETELY SHATTERED AND CAME INTO THE VAN, GLASS GOT ALL OVER MY PASSENGERS. THERE WAS NO ROCK OR OBJECT THAT HIT THE WINDOW.
• A SERIOUS SAFETY ISSUE EXISTS WITH ELECTRIC SLIDING AND RAISE/LOWER TAIL GATE DOORS. THIS IS MY THIRD CHRYSLER PACIFIC, 2014, 2017, AND NOW 2019. ON THIS 2019, IT DOES HAVE ONE DOOR, THE DRIVER SIDE SLIDER, THAT HAS A WARNING BUZZER IF LEFT OPEN WHEN THE VEHICLE DRIVE IS ENGAGED, AND ONLY WHEN TH
• FIRST DAY WE PURCHASED THE VEHICLE, THE ENGINE LIGHT WENT ON AND THE HYBRID BATTERY NEEDED TO BE REPLACED. TWO WEEKS LATER THE VEHICLE KEPT STALLING, AND EVENTUALLY CAME TO A COMPLETE STOP. FOUR WEEKS OF PURCHASE, OUR CAR BEGANS STALLING AGAIN AND OUR ENGINE LIGHT IS BACK ON. TECH SAYS "THE CAR FIXE

Typical onset: 50K miles Est. repair: $500💥 1 crashes

“DRIVING DOWN THE HIGHWAY IN NORMAL WEATHER CONDITIONS AND THE PASSENGER FRONT WINDOW JUST EXPLODED, COMPLETELY SHATTERED AND CAME INTO THE VAN, GLASS GOT ALL OVER MY PASSENGERS. THERE WAS NO ROCK OR OBJECT THAT HIT THE WINDOW.”

— NHTSA complaint filing

Estimated Repair Costs

ELECTRICAL(~50K mi)

$500

ENGINE(~50K mi)

$500

TRANSMISSION(~50K mi)

$500

BRAKES(~50K mi)

$500

OTHER(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 446 owner complaints for this specific year, here's what to check or ask about:

☐
ELECTRICAL: THE STEERING WHEEL PULLS TO THE RIGHT OR TO THE LEFT WHILE DRIVING AT HIGHWAY SPEEDS. HAPPENS RANDOMLY ' NEVER KNOW WHEN IT WILL TURN IN EITHER DIRECTION. WHEN DRIVING AT 60-65 AND PASSING A SLOWER VEHICLE, IT OFTEN REQUIRES FIRMLY GUIDING THE CAR AGAINST RESISTANCE BACK TO THE LANE. REQUIRES DRIVI
Typically appears around 50K miles. Repair cost ~$500
☐
ENGINE: COULD NOT START CHRYSLER PACIFICA FOR ONE HOUR FRIDAY MORNING. FINALLY STARTING, THE ENGINE SHUT DOWN WHILE MOVING AT LOW SPEED APPROACHING A LIGHT (AT TIME THOUGHT IT WAS THE GAS SAVING FEATURE) AND WAS VERY DIFFICULT TO START. DROVE IT TO DEALER MONDAY, AFTER A VERY DIFFICULT START FOR A FIX YES
Typically appears around 50K miles. Repair cost ~$500
☐
TRANSMISSION: COULD NOT START CHRYSLER PACIFICA FOR ONE HOUR FRIDAY MORNING. FINALLY STARTING, THE ENGINE SHUT DOWN WHILE MOVING AT LOW SPEED APPROACHING A LIGHT (AT TIME THOUGHT IT WAS THE GAS SAVING FEATURE) AND WAS VERY DIFFICULT TO START. DROVE IT TO DEALER MONDAY, AFTER A VERY DIFFICULT START FOR A FIX YES
Typically appears around 50K miles. Repair cost ~$500
☐
BRAKES: TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SCHUMACHER CHRYSLER DODGE JEEP RAM OF DELRAY (2102 FEDERAL HWY SUITE A, DELRAY BEACH, FL
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)