2020 Mercedes-Benz METRIS

Problems, Recalls & Reliability Report

Excellent Reliability

Quick Summary

The 2020 Mercedes-Benz METRIS has 8 owner complaints filed with NHTSA — that's 0.1x the segment average of 80. The most common issue is electrical problems (25% of all complaints), specifically: after one year of ownership, purchased used from dealer with 40 miles) i have to replace control unit due to the location of the unit in the car developing mold from condensation. is a common problem, is widely discussed on the internet, and mbz does not cover under warranty. the repair is to replac.

Total Complaints

Recalls Issued

—/5

Safety Stars

0.1x

vs Segment Avg

Known Problems

ELECTRICAL

2 complaints

25%

• After one year of ownership, purchased used from dealer with 40 miles) I have to replace control unit due to the location of the unit in the car developing mold from condensation. Is a common problem, is widely discussed on the internet, and MBZ does not cover under warranty. The repair is to replac

Typical onset: 50K miles Est. repair: $500

“After one year of ownership, purchased used from dealer with 40 miles) I have to replace control unit due to the location of the unit in the car developing mold from condensation. Is a common problem, is widely discussed on the internet, and MBZ does not cover under warranty. The repair is to replac”

— NHTSA complaint filing

OTHER

2 complaints

25%

• Rear view camera control module broken. This causes rear view camera to be stuck in the housing and inoperable, so this is a safety issue. The rear view camera system was installed improperly. Instead of in the rear door panel, the control module was installed in the right side D panel. Addition

Typical onset: 50K miles Est. repair: $500

“Rear view camera control module broken. This causes rear view camera to be stuck in the housing and inoperable, so this is a safety issue. The rear view camera system was installed improperly. Instead of in the rear door panel, the control module was installed in the right side D panel. Addition”

— NHTSA complaint filing

STEERING

2 complaints

25%

• To whom it may concern, while driving on the highway I lost function of power steering and a message came on stating "power steering malfunction see operator manual".
• Power steering malfunction caused by computer glitch when we had a bump. SeeNHTSA recall #17V-595 for earlier manufactured Metris.Yes- available for inspection. Yes, loss of power steering endangered us an anything in our path as we attempted to steer the van without powered steering I don’t know if

Typical onset: 50K miles Est. repair: $500

“To whom it may concern, while driving on the highway I lost function of power steering and a message came on stating "power steering malfunction see operator manual".”

— NHTSA complaint filing

WHEELS

2 complaints

25%

• My vehicle has a manufacturing defect that has been causing excessive tire wear and alignment issues. New tires are needed every 7k miles and the wheels will not stay in alignment. This has been reported by many other owners. I have put together the following website to detail the problem and lin
• (FROM FACTORY)CONTINENTAL VANCO 4 SEASON 225 17 101H TIRES PREMATURE EXCESSIVE WEAR @ 12,000 miles. TIRES WERE ALWAYS INFLATED TO RECOMMENDED PSI WITH NO TPMS WARNING LAMPS TIRES ARE NOW UNSAFE TO DRIVE ON AND COULD CAUSE A BLOWOUT, CRASH, INJURY OR DEATH. MB IS NOT OWNING UP TO THE WRONG TIRE S

Typical onset: 50K miles Est. repair: $500

“My vehicle has a manufacturing defect that has been causing excessive tire wear and alignment issues. New tires are needed every 7k miles and the wheels will not stay in alignment. This has been reported by many other owners. I have put together the following website to detail the problem and lin”

— NHTSA complaint filing

Estimated Repair Costs

ELECTRICAL(~50K mi)

$500

OTHER(~50K mi)

$500

STEERING(~50K mi)

$500

WHEELS(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 8 owner complaints for this specific year, here's what to check or ask about:

☐
ELECTRICAL: After one year of ownership, purchased used from dealer with 40 miles) I have to replace control unit due to the location of the unit in the car developing mold from condensation. Is a common problem, is widely discussed on the internet, and MBZ does not cover under warranty. The repair is to replac
Typically appears around 50K miles. Repair cost ~$500
☐
OTHER: Rear view camera control module broken. This causes rear view camera to be stuck in the housing and inoperable, so this is a safety issue. The rear view camera system was installed improperly. Instead of in the rear door panel, the control module was installed in the right side D panel. Addition
Typically appears around 50K miles. Repair cost ~$500
☐
STEERING: To whom it may concern, while driving on the highway I lost function of power steering and a message came on stating "power steering malfunction see operator manual".
Typically appears around 50K miles. Repair cost ~$500
☐
WHEELS: My vehicle has a manufacturing defect that has been causing excessive tire wear and alignment issues. New tires are needed every 7k miles and the wheels will not stay in alignment. This has been reported by many other owners. I have put together the following website to detail the problem and lin
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)