2021 Mercedes-Benz GLE 350

Problems, Recalls & Reliability Report

Average

Quick Summary

The 2021 Mercedes-Benz GLE 350 has 66 owner complaints filed with NHTSA — that's 0.8x the segment average of 80. The most common issue is engine problems (35% of all complaints), specifically: we bought our vehicle -2021 mercedes-benz gle 350 - on january 12th and three days later we noticed that half of the mbux dual screen was black and inoperable. the car was in service 10 days. today, 02,1, 2021 the car stop, the engine and lights, control, on highway!!!??? i call police to protect . ⚠️ 4 fire reports filed.

4 fire reports 7 crash reports 14 injuries

Total Complaints

Recalls Issued

—/5

Safety Stars

0.8x

vs Segment Avg

Known Problems

ENGINE

23 complaints

35%

• WE BOUGHT OUR VEHICLE -2021 MERCEDES-BENZ GLE 350 - ON JANUARY 12TH AND THREE DAYS LATER WE NOTICED THAT HALF OF THE MBUX DUAL SCREEN WAS BLACK AND INOPERABLE. THE CAR WAS IN SERVICE 10 DAYS. TODAY, 02,1, 2021 THE CAR STOP, THE ENGINE AND LIGHTS, CONTROL, ON HIGHWAY!!!??? I CALL POLICE TO PROTECT
• I can be driving on a flat surface with out the car been on eco mode and the car shuts off for no reason without and light on the dash board I have to wait a few secs to restart the car ,brakes don't stop like they should very loud grinding noise and comes. I have report this problem lots of times
• Complete engine failure in traffic. Prior to vehicle stopping it did not give me any message that the vehicle was having a problem. The total milage on the vehicle is 21,908. Other than being told the engine has to be replaced, I have been given no information upon what cause the failure. All s

Typical onset: 50K miles Est. repair: $500🔥 2 fire reports💥 1 crashes

“WE BOUGHT OUR VEHICLE -2021 MERCEDES-BENZ GLE 350 - ON JANUARY 12TH AND THREE DAYS LATER WE NOTICED THAT HALF OF THE MBUX DUAL SCREEN WAS BLACK AND INOPERABLE. THE CAR WAS IN SERVICE 10 DAYS. TODAY, 02,1, 2021 THE CAR STOP, THE ENGINE AND LIGHTS, CONTROL, ON HIGHWAY!!!??? I CALL POLICE TO PROTECT ”

— NHTSA complaint filing

ELECTRICAL

9 complaints

14%

• WE BOUGHT OUR VEHICLE -2021 MERCEDES-BENZ GLE 350 - ON JANUARY 12TH AND THREE DAYS LATER WE NOTICED THAT HALF OF THE MBUX DUAL SCREEN WAS BLACK AND INOPERABLE. THE CAR WAS IN SERVICE 10 DAYS. TODAY, 02,1, 2021 THE CAR STOP, THE ENGINE AND LIGHTS, CONTROL, ON HIGHWAY!!!??? I CALL POLICE TO PROTECT
• What component or system failed or malfunctioned, and is it available for inspection upon request? The digital dashboard (MBUX) screen that driver is dependent on, all of a sudden go blank with no access to heaters, no display, with no GPS and no dash heater. This screen is controlled by a contro
• I reported multiple times to Mercedes USA that the vehicle was experiencing electrical issues as I was periodically loosing power and/or control over the vehicle. The vehicle was returned twice to the dealership but the problem always came back pretty much immediately. On the day of the accident, I

Typical onset: 50K miles Est. repair: $500🔥 2 fire reports💥 1 crashes

— NHTSA complaint filing

OTHER

8 complaints

12%

• There is water ingress on the driver side front door/seat area. There are growing water stains and a mildew smell. We are concerned the water ingress could cause and electrical issue and fire.
• Driver side window detached inside door and will not come up.
• My 2021 Mercedes Benz GLE 350 got AC Conditioning Leak problem (blow hot air) , which could lead to a short circuit and even risk a fire. I checked with NHTSA recall history with this model, and found out 2020 and 2021 models had recall last year with AC issue, but my Vehicle was not included in 202

Typical onset: 50K miles Est. repair: $500💥 1 crashes

“There is water ingress on the driver side front door/seat area. There are growing water stains and a mildew smell. We are concerned the water ingress could cause and electrical issue and fire.”

— NHTSA complaint filing

VISIBILITY

5 complaints

• The contact owns a 2021 Mercedes-Benz GLE350. The contact stated that the sunroof abruptly fractured while the vehicle was parked and unoccupied. The fractured glass was retained by the sunroof cover. The vehicle was towed to the dealer. The vehicle was not repaired. The manufacturer was not contact
• The windshield wiper fluid will not pump out onto the front or back window, causing poor visibility. The pump is working, but the design of the strainer on the bottom of the pump causes a restriction and causes goo to build up and block the flow of the windshield wiper fluid. Mercedes refuses to c
• The contact owns a 2021 Mercedes-Benz GLE350. The contact stated that while the vehicle was parked, there was condensation leaking from a hole near the trunk release button onto the pedal and the floor of the front passenger’s side of the vehicle. The vehicle was not diagnosed or repaired. The conta

Typical onset: 50K miles Est. repair: $500

“The contact owns a 2021 Mercedes-Benz GLE350. The contact stated that the sunroof abruptly fractured while the vehicle was parked and unoccupied. The fractured glass was retained by the sunroof cover. The vehicle was towed to the dealer. The vehicle was not repaired. The manufacturer was not contact”

— NHTSA complaint filing

DRIVER ASSIST/CAMERAS

5 complaints

• I reported multiple times to Mercedes USA that the vehicle was experiencing electrical issues as I was periodically loosing power and/or control over the vehicle. The vehicle was returned twice to the dealership but the problem always came back pretty much immediately. On the day of the accident, I
• On [XXX], after I purchased the vehicle on [XXX] from Mercedes Benz Midlothian with 57,000+ mile, this occurred. I was driving south on [XXX] near Fairfield VA, when the SUV started popping, with the roaring of the wheels. Then the vehicle started to slow down no matter what I did with the gas pe
• The contact owns a 2021 Mercedes-Benz GLE350. The contact stated that while reversing, the back over prevention camera screen was black and there was no image displayed, causing a visibility hazard for the driver. The vehicle was taken to the local dealer, who indicated that the VIN was not included

Typical onset: 50K miles Est. repair: $500💥 2 crashes

“I reported multiple times to Mercedes USA that the vehicle was experiencing electrical issues as I was periodically loosing power and/or control over the vehicle. The vehicle was returned twice to the dealership but the problem always came back pretty much immediately. On the day of the accident, I ”

— NHTSA complaint filing

Estimated Repair Costs

ENGINE(~50K mi)

$500

ELECTRICAL(~50K mi)

$500

OTHER(~50K mi)

$500

VISIBILITY(~50K mi)

$500

DRIVER ASSIST/CAMERAS(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 66 owner complaints for this specific year, here's what to check or ask about:

☐
ENGINE: WE BOUGHT OUR VEHICLE -2021 MERCEDES-BENZ GLE 350 - ON JANUARY 12TH AND THREE DAYS LATER WE NOTICED THAT HALF OF THE MBUX DUAL SCREEN WAS BLACK AND INOPERABLE. THE CAR WAS IN SERVICE 10 DAYS. TODAY, 02,1, 2021 THE CAR STOP, THE ENGINE AND LIGHTS, CONTROL, ON HIGHWAY!!!??? I CALL POLICE TO PROTECT
Typically appears around 50K miles. Repair cost ~$500
☐
ELECTRICAL: WE BOUGHT OUR VEHICLE -2021 MERCEDES-BENZ GLE 350 - ON JANUARY 12TH AND THREE DAYS LATER WE NOTICED THAT HALF OF THE MBUX DUAL SCREEN WAS BLACK AND INOPERABLE. THE CAR WAS IN SERVICE 10 DAYS. TODAY, 02,1, 2021 THE CAR STOP, THE ENGINE AND LIGHTS, CONTROL, ON HIGHWAY!!!??? I CALL POLICE TO PROTECT
Typically appears around 50K miles. Repair cost ~$500
☐
OTHER: There is water ingress on the driver side front door/seat area. There are growing water stains and a mildew smell. We are concerned the water ingress could cause and electrical issue and fire.
Typically appears around 50K miles. Repair cost ~$500
☐
VISIBILITY: The contact owns a 2021 Mercedes-Benz GLE350. The contact stated that the sunroof abruptly fractured while the vehicle was parked and unoccupied. The fractured glass was retained by the sunroof cover. The vehicle was towed to the dealer. The vehicle was not repaired. The manufacturer was not contact
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)