2020 Mercedes-Benz GLE 350

Problems, Recalls & Reliability Report

Below Average

Quick Summary

The 2020 Mercedes-Benz GLE 350 has 126 owner complaints filed with NHTSA — that's 1.6x the segment average of 80. The most common issue is engine problems (25% of all complaints), specifically: tl* the contact owns a 2020 mercedes benz gle350. the contact stated that while stopped at a traffic light or at a stop sign, the vehicle stalled. the contact also stated that while shifting into gears, the vehicle lunged forward. the contact stated that on several occasions while driving on the hig. ⚠️ 3 fire reports filed.

3 fire reports 5 crash reports 4 injuries

126

Total Complaints

Recalls Issued

—/5

Safety Stars

1.6x

vs Segment Avg

Known Problems

ENGINE

32 complaints

25%

• TL* THE CONTACT OWNS A 2020 MERCEDES BENZ GLE350. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT OR AT A STOP SIGN, THE VEHICLE STALLED. THE CONTACT ALSO STATED THAT WHILE SHIFTING INTO GEARS, THE VEHICLE LUNGED FORWARD. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE DRIVING ON THE HIG
• WHILE DRIVING IN A PARKING LOT AT A LOW SPEED MY CAR TURNED OFF BY ITSELF I KEPT PUSHING ON THE ACCELERATOR BUT I REALIZED THE CAR IS NOT MOVING, IT HAD SHOT OFF BY ITSELF. I TURNED THE CAR ON MANUALLY AND THEN WORKED. IT WAS A TERRIFYING SITUATION. I KEPT THINKING WHAT IF I WAS ON THE FREEWAY AND
• When my wife got into vehicle first thing in the morning after it sitting all night in the garage, she smelled a foul smell. As she was driving, she opened all the windows to dissipate the smell and turned in the heater because wit was cold that morning. After about ten to twelve minutes of drivin

Typical onset: 50K miles Est. repair: $500🔥 1 fire reports

“TL* THE CONTACT OWNS A 2020 MERCEDES BENZ GLE350. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT OR AT A STOP SIGN, THE VEHICLE STALLED. THE CONTACT ALSO STATED THAT WHILE SHIFTING INTO GEARS, THE VEHICLE LUNGED FORWARD. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE DRIVING ON THE HIG”

— NHTSA complaint filing

ELECTRICAL

21 complaints

17%

• HAVE HAD INTO DEALERSHIP MULTIPLE TIMES FOR RADIO/BACKUP CAMERA /NAVIGATION SCREEN GOES BLANK AND DOES NOT APPEAR FOR SOMETIMES UP TO 1-2 DAYS CAR HAD BEEN TURNED OFF PRIOR. *TR
• WHILE DRIVING IN A PARKING LOT AT A LOW SPEED MY CAR TURNED OFF BY ITSELF I KEPT PUSHING ON THE ACCELERATOR BUT I REALIZED THE CAR IS NOT MOVING, IT HAD SHOT OFF BY ITSELF. I TURNED THE CAR ON MANUALLY AND THEN WORKED. IT WAS A TERRIFYING SITUATION. I KEPT THINKING WHAT IF I WAS ON THE FREEWAY AND
• DISPLAY INDICATED 'SYSTEM SUSPENDED' TWICE TODAY. CONCERNED ? BUT SUV DROVE FINE

Typical onset: 50K miles Est. repair: $500🔥 1 fire reports

“HAVE HAD INTO DEALERSHIP MULTIPLE TIMES FOR RADIO/BACKUP CAMERA /NAVIGATION SCREEN GOES BLANK AND DOES NOT APPEAR FOR SOMETIMES UP TO 1-2 DAYS CAR HAD BEEN TURNED OFF PRIOR. *TR”

— NHTSA complaint filing

DRIVER ASSIST/CAMERAS

17 complaints

13%

• I HAVE HAD THREE INSTANCES I BELIEVE THE COLLISION AVOIDANCE SYSTEM FAILED IN MY NEW CAR. THE FIRST INSTANCE WAS A WRONG WAY DRIVER COMING TOWARDS ME ON A FREEWAY OFFRAMP. I ESTIMATE THAT WE WERE WITHIN ABOUT 30 FEET OF EACH OTHER AND TRAVELING APPROXIMATELY 30MPH WHEN WE BOTH QUICKLY SWERVED TO A
• I HAVE HAD THREE INSTANCES I BELIEVE THE COLLISION AVOIDANCE SYSTEM FAILED IN MY NEW CAR. THE FIRST INSTANCE WAS A WRONG WAY DRIVER COMING TOWARDS ME ON A FREEWAY OFFRAMP. I ESTIMATE THAT WE WERE WITHIN ABOUT 30 FEET OF EACH OTHER AND TRAVELING APPROXIMATELY 30MPH WHEN WE BOTH QUICKLY SWERVED TO A
• While driving the car in "assist" mode I will get a warning that all assist devices are inoperable. This is not always apparent while driving until I notice the adaptive cruise control and lane assist are not responding. Obviously a safety risk. I have talked to the dealership and they cannot fin

Typical onset: 50K miles Est. repair: $500💥 3 crashes

“I HAVE HAD THREE INSTANCES I BELIEVE THE COLLISION AVOIDANCE SYSTEM FAILED IN MY NEW CAR. THE FIRST INSTANCE WAS A WRONG WAY DRIVER COMING TOWARDS ME ON A FREEWAY OFFRAMP. I ESTIMATE THAT WE WERE WITHIN ABOUT 30 FEET OF EACH OTHER AND TRAVELING APPROXIMATELY 30MPH WHEN WE BOTH QUICKLY SWERVED TO A”

— NHTSA complaint filing

OTHER

13 complaints

10%

• TL* THE CONTACT OWNS A 2020 MERCEDES-BENZ GLE350. WHILE DRIVING APPROXIMATELY 20 MPH, THE PARKING BRAKE SUDDENLY ACTIVATED AND CAUSED THE VEHICLE TO ABRUPTLY STOP. THE PARKING BRAKE WOULD NOT DEACTIVATE AND THE VEHICLE WAS TOWED TO MERCEDES OF BENITA SPRINGS, FL (14610 TAMIAMI TRAIL, NAPLES, FL) WHE
• DISPLAY INDICATED 'SYSTEM SUSPENDED' TWICE TODAY. CONCERNED ? BUT SUV DROVE FINE
• TL* THE CONTACT OWNS A 2020 MERCEDES-BENZ GLE350. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 21V288000 (EQUIPMENT) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT CALLED ALFANO MOTORCARS MERCEDES BENZ SPRINTER (1423 CALLE JOAQUIN, SAN LUIS OBISPO, CA 93405, (80

Typical onset: 50K miles Est. repair: $500

“TL* THE CONTACT OWNS A 2020 MERCEDES-BENZ GLE350. WHILE DRIVING APPROXIMATELY 20 MPH, THE PARKING BRAKE SUDDENLY ACTIVATED AND CAUSED THE VEHICLE TO ABRUPTLY STOP. THE PARKING BRAKE WOULD NOT DEACTIVATE AND THE VEHICLE WAS TOWED TO MERCEDES OF BENITA SPRINGS, FL (14610 TAMIAMI TRAIL, NAPLES, FL) WHE”

— NHTSA complaint filing

SPEED CONTROL

8 complaints

• I SET THE DISTRONIC CRUISE CONTROL TO 45 MPH. IT SUDDENLY RESET ITSELF TO 70 MPH AND STARTED TO QUICKLY ACCELERATE TO 70 MPH WHILE SHOWING THE SPEED LIMIT TO BE 70 MPH WHEN THE POSTED SPEED LIMIT WAS 45 MPH. I RESET THE CRUISE CONTROL TO 45 MPH. WHEN THE POSTED SPEED LIMIT WENT TO 50 MPH, THE CAR
• WE WERE DRIVING OUR MERCEDES GLE 350 ON I 80 NEAR MILE MARKER 203.1, OHIO ON 7/11/2020 AT 7 AM. IT WAS RAINING A BIT IN MORNING. THE LANE DEPARTURE ASSIST WAS ON, AND IT WAS TURNING GREEN AND GRAY CONTINUOUSLY. I KEEP LANE ASSIST ON ALL THE TIME FOR SAFETY PURPOSE. I WAS DRIVING ON THE SLOW LANE ON
• While driving the car in "assist" mode I will get a warning that all assist devices are inoperable. This is not always apparent while driving until I notice the adaptive cruise control and lane assist are not responding. Obviously a safety risk. I have talked to the dealership and they cannot fin

Typical onset: 50K miles Est. repair: $500💥 1 crashes

“I SET THE DISTRONIC CRUISE CONTROL TO 45 MPH. IT SUDDENLY RESET ITSELF TO 70 MPH AND STARTED TO QUICKLY ACCELERATE TO 70 MPH WHILE SHOWING THE SPEED LIMIT TO BE 70 MPH WHEN THE POSTED SPEED LIMIT WAS 45 MPH. I RESET THE CRUISE CONTROL TO 45 MPH. WHEN THE POSTED SPEED LIMIT WENT TO 50 MPH, THE CAR”

— NHTSA complaint filing

Estimated Repair Costs

ENGINE(~50K mi)

$500

ELECTRICAL(~50K mi)

$500

DRIVER ASSIST/CAMERAS(~50K mi)

$500

OTHER(~50K mi)

$500

SPEED CONTROL(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 126 owner complaints for this specific year, here's what to check or ask about:

☐
ENGINE: TL* THE CONTACT OWNS A 2020 MERCEDES BENZ GLE350. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT OR AT A STOP SIGN, THE VEHICLE STALLED. THE CONTACT ALSO STATED THAT WHILE SHIFTING INTO GEARS, THE VEHICLE LUNGED FORWARD. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE DRIVING ON THE HIG
Typically appears around 50K miles. Repair cost ~$500
☐
ELECTRICAL: HAVE HAD INTO DEALERSHIP MULTIPLE TIMES FOR RADIO/BACKUP CAMERA /NAVIGATION SCREEN GOES BLANK AND DOES NOT APPEAR FOR SOMETIMES UP TO 1-2 DAYS CAR HAD BEEN TURNED OFF PRIOR. *TR
Typically appears around 50K miles. Repair cost ~$500
☐
DRIVER ASSIST/CAMERAS: I HAVE HAD THREE INSTANCES I BELIEVE THE COLLISION AVOIDANCE SYSTEM FAILED IN MY NEW CAR. THE FIRST INSTANCE WAS A WRONG WAY DRIVER COMING TOWARDS ME ON A FREEWAY OFFRAMP. I ESTIMATE THAT WE WERE WITHIN ABOUT 30 FEET OF EACH OTHER AND TRAVELING APPROXIMATELY 30MPH WHEN WE BOTH QUICKLY SWERVED TO A
Typically appears around 50K miles. Repair cost ~$500
☐
OTHER: TL* THE CONTACT OWNS A 2020 MERCEDES-BENZ GLE350. WHILE DRIVING APPROXIMATELY 20 MPH, THE PARKING BRAKE SUDDENLY ACTIVATED AND CAUSED THE VEHICLE TO ABRUPTLY STOP. THE PARKING BRAKE WOULD NOT DEACTIVATE AND THE VEHICLE WAS TOWED TO MERCEDES OF BENITA SPRINGS, FL (14610 TAMIAMI TRAIL, NAPLES, FL) WHE
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)