BestCarRank
Mercedes-Benz

2020 Mercedes-Benz GLA 250

Problems, Recalls & Reliability Report

Above Average

Quick Summary

The 2020 Mercedes-Benz GLA 250 has 14 owner complaints filed with NHTSA — that's 0.3x the segment average of 41. The most common issue is other problems (21% of all complaints), specifically: transmission problem. on several occasions while driving, the car has lurched to a stop because gear changed suddenly from drive to park. at other times, the engine revvs and slows when it suddenly switches from drive to "m1." after stopping, it goes back to "d" on its own. serious safety issue, a. There are 5 recalls issued for this model year.

14

Total Complaints

5

Recalls Issued

/5

Safety Stars

0.3x

vs Segment Avg

Known Problems(top 5 of 7)

OTHER

3 complaints
21%
  • Transmission problem. On several occasions while driving, the car has lurched to a stop because gear changed suddenly from Drive to Park. At other times, the engine revvs and slows when it suddenly switches from Drive to "M1." After stopping, it goes back to "D" on its own. Serious safety issue, a
  • Strong “gas odor” upon entering car And continues despite opening all windows to ventilate-also on one time occasion - sudden deceleration And “surging speed” alternately While cruising- it feels that the car Will “stop” and it’s worrisome that I may be “hit “ by the vehicle behind me- also severa
  • Had just gotten on the expressway, when a loud gunshot noise was heard. Out of fear, I ducked down, thinking it had actually been one. However, I heard a lot of wind coming in as if a window was down, when I look up, majority of my panoramic sunroof was gone. No messages or warnings appeared on the
Typical onset: 50K miles Est. repair: $500

Transmission problem. On several occasions while driving, the car has lurched to a stop because gear changed suddenly from Drive to Park. At other times, the engine revvs and slows when it suddenly switches from Drive to "M1." After stopping, it goes back to "D" on its own. Serious safety issue, a

— NHTSA complaint filing

Recalls (5)

ELECTRICAL SYSTEM:SOFTWARE05/02/2021

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Risk: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Fix: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

Fuel Cost Calculator for 2020 Mercedes-Benz GLA 250

Live EIA prices
Per year
$1,715
Per month
$143
Per mile
14.3¢
MPG
28
City driving (worst-case MPG)
$2,001/yr
Highway driving (best-case MPG)
$1,412/yr

Based on EPA fuel-economy ratings and EIA weekly retail prices (2026-07-20). Real-world cost varies with driving style, trim/engine, terrain, and traffic.

5-Year Gas Price History

EIA weekly retail data · 2021 → today
Current
$4.00
5-year low
$2.78
5-year high
$5.01
Since 2021
+27%

Source: US Energy Information Administration weekly retail gasoline prices.

Estimated Insurance Cost for 2020 Mercedes-Benz GLA 250

Estimate only, not a quote. Modeled from NAIC + HLDI averages for a hypothetical 35-year-old driver with clean record + full coverage. Your actual quote depends heavily on your age, driving history, credit, ZIP code, and insurer.
Full coverage / year
$2,260
Full coverage / month
$188
Liability only / year
$732
vs US avg
+35%
How this estimate is calculated
US base full-coverage premium$1674
× state (US)1.00x
× vehicle class (suv-luxury)1.35x
× theft risk1.00x
× safety rating1.00x
× vehicle age1.00x
= Full coverage estimate$2260

Coverage assumed: 100/300/100 liability + comprehensive/collision, $500 deductibles. Data sources: NAIC 2024 + HLDI loss studies.

Maintenance & Warranty

Recommended Mercedes-Benz GLA 250 Service Intervals

Oil change
10K mi / 12 mo
Tire rotation
10K mi
Brake fluid
24 months
Transmission fluid
40K mi
Engine coolant
150K mi
Spark plugs
60K mi
Cabin air filter
20K mi
Engine air filter
40K mi
Differential (AWD/4WD)
40K mi

Service A / Service B alternating schedule. Requires MB-approved oil (229.5 spec typically).

"Severe service" conditions (heavy towing, extreme temps, city stop-and-go) typically halve these intervals. Always consult your vehicle's owner's manual for the authoritative schedule.

Mercedes-Benz New-Vehicle Warranty Coverage

Bumper-to-bumper (basic)
4 yr / 50K mi
Powertrain
4 yr / 50K mi
Hybrid/EV battery
10 yr / 155K mi
Corrosion (rust perforation)
4 yr / 50K mi
Roadside assistance
4 yr / unlimited mi

EQ EV battery warranty is 10 years/155,000 miles

These are the terms for a new Mercedes-Benz. If you're buying a used 2020 GLA 250, remaining coverage is usually pro-rated from the vehicle's original in-service date. Not all coverage transfers between owners — check with a Mercedes-Benz dealer for VIN-specific remaining warranty.

Estimated Repair Costs

OTHER(~50K mi)
$500
ELECTRICAL(~50K mi)
$500
TRANSMISSION(~50K mi)
$500
STEERING(~50K mi)
$500
ENGINE(~50K mi)
$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 14 owner complaints for this specific year, here's what to check or ask about:

  • OTHER: Transmission problem. On several occasions while driving, the car has lurched to a stop because gear changed suddenly from Drive to Park. At other times, the engine revvs and slows when it suddenly switches from Drive to "M1." After stopping, it goes back to "D" on its own. Serious safety issue, a

    Typically appears around 50K miles. Repair cost ~$500

  • ELECTRICAL: TL* THE CONTACT OWNS A 2020 MERCEDES-BENZ GLA250. THE CONTACT STATED THAT THE VEHICLE FAILED TO START FROM THE CELL PHONE. THE CONTACT TRIED A COUPLE OF TIMES AND STARTED THE VEHICLE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AND MADE A STOP IN TRAFFIC, THE VEHICLE STALLED AND THE DASHBOARD

    Typically appears around 50K miles. Repair cost ~$500

  • TRANSMISSION: TL* THE CONTACT OWNS A 2020 MERCEDES-BENZ GLA250. THE CONTACT STATED THAT THE VEHICLE FAILED TO START FROM THE CELL PHONE. THE CONTACT TRIED A COUPLE OF TIMES AND STARTED THE VEHICLE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AND MADE A STOP IN TRAFFIC, THE VEHICLE STALLED AND THE DASHBOARD

    Typically appears around 50K miles. Repair cost ~$500

  • STEERING: 1. POWER STEERING: STEERING WHEEL WENT OUT ON A FREEWAY ALMOST CAUSING MASSIVE COLLISION (this has happened twice) 2. Car Jerkiness: reported this to MBZ of San Rafael for 2 years (went into shop 10+ times for same issue and not resolved. It lunges forward while driving. This also is a safety issue

    Typically appears around 50K miles. Repair cost ~$500

  • RECALLS: Verify all 5 recalls have been completed — free at any Mercedes-Benz dealer
  • General: Get a pre-purchase inspection from an independent mechanic ($100-$200)

NHTSA Safety Rating

No NHTSA safety rating available

At a Glance

Complaints
14
Recalls
5
Fire reports
0
Crash reports
0
Injury reports
0
Segment avg
41

Check a Specific VIN

See recalls for YOUR 2020 Mercedes-Benz GLA 250