2011 Lincoln MKZ HYBRID

Problems, Recalls & Reliability Report

Average

Quick Summary

The 2011 Lincoln MKZ HYBRID has 49 owner complaints filed with NHTSA — that's 0.6x the segment average of 80. The most common issue is air bags problems (37% of all complaints), specifically: takata recall. my car was manufactured at the end of 2010 and is now six years old. i live in florida and the car has been in florida since new in conditions of high heat and humidity. with this recall issued in june 2016, i still have no word from lincoln or ford motor company on when this will .

1 crash report

Total Complaints

Recalls Issued

—/5

Safety Stars

0.6x

vs Segment Avg

Known Problems

AIR BAGS

18 complaints

37%

• TAKATA RECALL. MY CAR WAS MANUFACTURED AT THE END OF 2010 AND IS NOW SIX YEARS OLD. I LIVE IN FLORIDA AND THE CAR HAS BEEN IN FLORIDA SINCE NEW IN CONDITIONS OF HIGH HEAT AND HUMIDITY. WITH THIS RECALL ISSUED IN JUNE 2016, I STILL HAVE NO WORD FROM LINCOLN OR FORD MOTOR COMPANY ON WHEN THIS WILL
• TAKATA RECALL - DIMINISHED TRADE IN VALUE
• "TAKATA RECALL" MANUFACTURE HAS FAILED TO REMEDY THIS SAFETY RECALL IN A TIMELY MANNER. IMMEDIATE LIFE OR PERSONAL INJURY AT RISK.

Typical onset: 50K miles Est. repair: $500

“TAKATA RECALL. MY CAR WAS MANUFACTURED AT THE END OF 2010 AND IS NOW SIX YEARS OLD. I LIVE IN FLORIDA AND THE CAR HAS BEEN IN FLORIDA SINCE NEW IN CONDITIONS OF HIGH HEAT AND HUMIDITY. WITH THIS RECALL ISSUED IN JUNE 2016, I STILL HAVE NO WORD FROM LINCOLN OR FORD MOTOR COMPANY ON WHEN THIS WILL ”

— NHTSA complaint filing

STEERING

13 complaints

27%

• WHILE DRIVING SLOWLY (LESS THAN 30 MPH), A CHIME SOUNDED AND TWO MESSAGES APPEARED ON MY DASH-BOARD, "POWER STEERING ASSIST FAULT," AND "SERVICE ADVANCETRAC." SIMULTANEOUSLY, POWER STEERING ASSIST STOPPED WORKING, REQUIRING ME TO MUSCLE THE STEERING WHEEL AROUND IN ORDER TO MANEUVER OUT OF HARMS WA
• POWER STEERING ASSIST WENT OUT WHILE DRIVING CAR. STEERING SYSTEM FAULT LIGHT WENT ON. PULLED OVER, TURNED OFF ENGINE AND THEN RESTARTED IT. POWER STEERING ASSIST WORKED UNTIL A FEW HOURS LATER IT WENT OFF AGAIN IN THE DRIVEWAY. TURNED OFF ENGINE AND THEN RESTARTED IT AND POWER STEERING ASSIST WORKE
• LOSS OF POWER STEERING IN THE VEHICLE - POWER STEERING ASSIST FAULT, WHILE DRIVING THE VEHICLE. PULLED THE VEHICLE OVER AND AFTER 5 TIMES OF TURNING THE VEHICLE OFF, AND THEN RESTARTING IT, THE ALERT WOULD GO AWAY AND THE POWER STEERING WOULD BE ACTIVE AGAIN. HAS BEEN AN ONGOING ISSUE FOR THE LAST 6

Typical onset: 50K miles Est. repair: $500💥 1 crashes

“WHILE DRIVING SLOWLY (LESS THAN 30 MPH), A CHIME SOUNDED AND TWO MESSAGES APPEARED ON MY DASH-BOARD, "POWER STEERING ASSIST FAULT," AND "SERVICE ADVANCETRAC." SIMULTANEOUSLY, POWER STEERING ASSIST STOPPED WORKING, REQUIRING ME TO MUSCLE THE STEERING WHEEL AROUND IN ORDER TO MANEUVER OUT OF HARMS WA”

— NHTSA complaint filing

BRAKES

6 complaints

12%

• 2011 LINCOLN MKZ. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE FAILURE WHILE DRIVING. *SMD THE ABS MODULE WAS REPLACED. *JB
• 2011 LINCOLN MKZ. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE FAILURE WHILE DRIVING. *SMD THE ABS MODULE WAS REPLACED. *JB
• The contact owns a 2011 Lincoln MKZ Hybrid. The contact stated that while driving at 30 MPH, the brakes failed to operate upon depression of the brake pedal with several unknown warning lights flashing on the instrument panel. The contact immediately applied the parking brake and drifted the vehicle

Typical onset: 50K miles Est. repair: $500

“2011 LINCOLN MKZ. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE FAILURE WHILE DRIVING. *SMD THE ABS MODULE WAS REPLACED. *JB”

— NHTSA complaint filing

OTHER

4 complaints

• INTERIOR DOOR HANDLE ON DRIVER SIDE DID NOT RETRACT PROPERLY CAUSING DOOR HANDLE TO BE INOPERABLE TO OPEN FROM INSIDE OF VEHICLE. CONCERNS WERE MADE AWARE BY OWNER TO THE DEALERSHIP ABOUT ALL DOORS AND THERE LACK OF CONFIDENCE TO OPERATE ESPECIALLY IN A CRASH. WHEN OWNER CONTACTED DEALERSHIP IN
• THE PASSENGER SIDE DOOR COULD NOT BE OPENED FROM THE INSIDE. ONLY THE OUTSIDE DOOR HANDLE COULD OPEN IT SUCCESSFULLY. THE DEALER HAS ORDERED PARTS FOR A REPAIR. HE INDICATED THAT THERE IS NO RECALL ON THIS ISSUE, ALTHOUGH I RECALL A NOTIFICATION ABOUT DOOR PROBLEMS. SEVERAL YEARS AGO THE LEFT
• I PURCHASED THIS CAR NEW IN JAN 2011. INTERMITTENTLY, THE ENTIRE SOUND SYSTEM STOPS WORKING (RADIO, CD PLAYER, AND NAVIGATION SYSTEM). THIS MEANS THAT IF, THE DRIVER HAS ENGAGED THE NAVIGATION SYSTEM RELYING ON THE VOICE INSTRUCTIONS WHICH SUDDENLY DO NOT WORK, HE/SHE MUST THEN LOOK AT THE SMALL SCR

Typical onset: 50K miles Est. repair: $500

“INTERIOR DOOR HANDLE ON DRIVER SIDE DID NOT RETRACT PROPERLY CAUSING DOOR HANDLE TO BE INOPERABLE TO OPEN FROM INSIDE OF VEHICLE. CONCERNS WERE MADE AWARE BY OWNER TO THE DEALERSHIP ABOUT ALL DOORS AND THERE LACK OF CONFIDENCE TO OPERATE ESPECIALLY IN A CRASH. WHEN OWNER CONTACTED DEALERSHIP IN ”

— NHTSA complaint filing

ELECTRICAL

2 complaints

• 3/5/14 DRIVER AND PASSENGER CLIMATE CONTROL SEATS ARE INOPERATIVE. NO INDICATOR LIGHT AFTER PRESSING BUTTONS. TOOK TO DEALER 3/12/14. FROM DEALER WRITEUP: VERIFIED CLIMATE CONTROLLED SEATS ARE INOP. SELF TESTED, COULD NOT COMMUNICATE WITH DCSM MODULE. RAN OASIS, NO MESSAGES MATCH CONCERN. PERFOR
• I OWN A LINCOLN MKZ HYBRID (2011). I HAVE WHAT I CONSIDER A SAFETY FAILURE/HAZARD. THE DRIVER'S SIDE DOOR LOCK/LATCH FAILED AND I HAVE BEEN UNABLE TO OPEN THE DOOR FROM THE INSIDE. I HAVE TO OPEN THE WINDOW AND OPEN THE DOOR BY WAY OF THE OUTSIDE HANDLE. IN AN EMERGENCY, IF THE ELECTRICAL SYSTE

Typical onset: 50K miles Est. repair: $500

“3/5/14 DRIVER AND PASSENGER CLIMATE CONTROL SEATS ARE INOPERATIVE. NO INDICATOR LIGHT AFTER PRESSING BUTTONS. TOOK TO DEALER 3/12/14. FROM DEALER WRITEUP: VERIFIED CLIMATE CONTROLLED SEATS ARE INOP. SELF TESTED, COULD NOT COMMUNICATE WITH DCSM MODULE. RAN OASIS, NO MESSAGES MATCH CONCERN. PERFOR”

— NHTSA complaint filing

Estimated Repair Costs

AIR BAGS(~50K mi)

$500

STEERING(~50K mi)

$500

BRAKES(~50K mi)

$500

OTHER(~50K mi)

$500

ELECTRICAL(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 49 owner complaints for this specific year, here's what to check or ask about:

☐
AIR BAGS: TAKATA RECALL. MY CAR WAS MANUFACTURED AT THE END OF 2010 AND IS NOW SIX YEARS OLD. I LIVE IN FLORIDA AND THE CAR HAS BEEN IN FLORIDA SINCE NEW IN CONDITIONS OF HIGH HEAT AND HUMIDITY. WITH THIS RECALL ISSUED IN JUNE 2016, I STILL HAVE NO WORD FROM LINCOLN OR FORD MOTOR COMPANY ON WHEN THIS WILL
Typically appears around 50K miles. Repair cost ~$500
☐
STEERING: WHILE DRIVING SLOWLY (LESS THAN 30 MPH), A CHIME SOUNDED AND TWO MESSAGES APPEARED ON MY DASH-BOARD, "POWER STEERING ASSIST FAULT," AND "SERVICE ADVANCETRAC." SIMULTANEOUSLY, POWER STEERING ASSIST STOPPED WORKING, REQUIRING ME TO MUSCLE THE STEERING WHEEL AROUND IN ORDER TO MANEUVER OUT OF HARMS WA
Typically appears around 50K miles. Repair cost ~$500
☐
BRAKES: 2011 LINCOLN MKZ. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE FAILURE WHILE DRIVING. *SMD THE ABS MODULE WAS REPLACED. *JB
Typically appears around 50K miles. Repair cost ~$500
☐
OTHER: INTERIOR DOOR HANDLE ON DRIVER SIDE DID NOT RETRACT PROPERLY CAUSING DOOR HANDLE TO BE INOPERABLE TO OPEN FROM INSIDE OF VEHICLE. CONCERNS WERE MADE AWARE BY OWNER TO THE DEALERSHIP ABOUT ALL DOORS AND THERE LACK OF CONFIDENCE TO OPERATE ESPECIALLY IN A CRASH. WHEN OWNER CONTACTED DEALERSHIP IN
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)