2023 Jeep GRAND CHEROKEE 4XE
Problems, Recalls & Reliability Report
Quick Summary
The 2023 Jeep GRAND CHEROKEE 4XE has 157 owner complaints filed with NHTSA — that's 2.0x the segment average of 80. The most common issue is electrical problems (30% of all complaints), specifically: accelerating onto hwy and vehicle jerks then flashes “service hybrid system” and “battery low” (as in the vehicle battery not electric mode charge. pulled up to a stop light 2 min later and automatic breaking locks up and the vehicle completely locks and shuts down. unable to reset/turn off/on or sh. ⚠️ 3 fire reports filed.
157
Total Complaints
0
Recalls Issued
—/5
Safety Stars
2.0x
vs Segment Avg
Known Problems
ELECTRICAL
47 complaints- • Accelerating onto hwy and vehicle jerks then flashes “service hybrid system” and “battery low” (as in the vehicle battery not electric mode charge. Pulled up to a stop light 2 min later and automatic breaking locks up and the vehicle completely locks and shuts down. Unable to reset/turn off/on or sh
- • When ever I try to charge my Jeep grand Cherokee 4xe summit reserve it fails to charge on a level 1 or level 2 charger and then they check engine light comes on and a electrical burning smell from the hybrid battery and says service charging system. When ever you bring it to the dealer they just res
- • The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the “4-WD mode Disabled”, and that the Automatic Emergency Braking activated messages were displayed. The vehicle then independently turned off. The contact stated that there were no other vehicles in front of the
“Accelerating onto hwy and vehicle jerks then flashes “service hybrid system” and “battery low” (as in the vehicle battery not electric mode charge. Pulled up to a stop light 2 min later and automatic breaking locks up and the vehicle completely locks and shuts down. Unable to reset/turn off/on or sh”
— NHTSA complaint filing
ENGINE
23 complaints- • Accelerating onto hwy and vehicle jerks then flashes “service hybrid system” and “battery low” (as in the vehicle battery not electric mode charge. Pulled up to a stop light 2 min later and automatic breaking locks up and the vehicle completely locks and shuts down. Unable to reset/turn off/on or sh
- • When ever I try to charge my Jeep grand Cherokee 4xe summit reserve it fails to charge on a level 1 or level 2 charger and then they check engine light comes on and a electrical burning smell from the hybrid battery and says service charging system. When ever you bring it to the dealer they just res
- • When driving my vehicle, the engine seems to be stalling as a switching from one gear to the other jolts. The engine is slow in responding to speeding up. I feel unsafe specially when attempting to go on the freeway because the car seems to momentarily stop and between switching gears. I called the
“Accelerating onto hwy and vehicle jerks then flashes “service hybrid system” and “battery low” (as in the vehicle battery not electric mode charge. Pulled up to a stop light 2 min later and automatic breaking locks up and the vehicle completely locks and shuts down. Unable to reset/turn off/on or sh”
— NHTSA complaint filing
TRANSMISSION
15 complaints- • On February 23rd 2023 I picked up my new 2023 Jeep Grand Cherokee 4xe from conway Jeep in South Carolina . On the way home I noticed my foot kept slipping off the accelerator pedal and wasn't sure what was causing it. When I arrived home I noticed the accelerator pedal was made from a slick piece
- • Transmission started leaking and spraying transmission fluid while driving. Fluid hits exhaust and then smokes and burns off. Jeep has replaced various parts however it appears that the ZF transmissions are failing / have cracks in the housing. Dealer acknowledges the problem. Upon the 2nd failure
- • The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the “4-WD mode Disabled”, and that the Automatic Emergency Braking activated messages were displayed. The vehicle then independently turned off. The contact stated that there were no other vehicles in front of the
“On February 23rd 2023 I picked up my new 2023 Jeep Grand Cherokee 4xe from conway Jeep in South Carolina . On the way home I noticed my foot kept slipping off the accelerator pedal and wasn't sure what was causing it. When I arrived home I noticed the accelerator pedal was made from a slick piece”
— NHTSA complaint filing
OTHER
15 complaints- • While driving in the freeway vehicle shut down completely. Near miss fatal traffic accident to several vehicles. Took vehicle to the car dealer and they said it needs a software update.
- • New vehicle within 30 days of purchase date. Vehicle had just turned a corner and went a few more feet driving approximately 5 mph on a flat asphalt RD. The rear end suddenly shook violently, making loud clunking noises and shut off. Vehicle put itself into park. Tried to restart the car and it woul
- • The memory seats do. It work properly. The seat position is never the same.
“While driving in the freeway vehicle shut down completely. Near miss fatal traffic accident to several vehicles. Took vehicle to the car dealer and they said it needs a software update.”
— NHTSA complaint filing
DRIVER ASSIST/CAMERAS
13 complaints- • Accelerating onto hwy and vehicle jerks then flashes “service hybrid system” and “battery low” (as in the vehicle battery not electric mode charge. Pulled up to a stop light 2 min later and automatic breaking locks up and the vehicle completely locks and shuts down. Unable to reset/turn off/on or sh
- • 2023 Jeep Grand Cherokee 4XE flashing the following needing service: ACTIVE LANE MANAGEMENT, BLIND SPOT ALERT, AUTO EMERGENCY BRAKING Numerous calls to Jeep whom refused to escalate to a STAR case for engineer review. Numerous calls to Stelantis, with no call back. Possible issues with safety mod
- • 2023 Jeep Grand Cherokee 4XE flashing the following needing service: ACTIVE LANE MANAGEMENT, BLIND SPOT ALERT, AUTO EMERGENCY BRAKING Numerous calls to Jeep whom refused to escalate to a STAR case for engineer review. Numerous calls to Stelantis, with no call back. Possible issues with safety mod
“Accelerating onto hwy and vehicle jerks then flashes “service hybrid system” and “battery low” (as in the vehicle battery not electric mode charge. Pulled up to a stop light 2 min later and automatic breaking locks up and the vehicle completely locks and shuts down. Unable to reset/turn off/on or sh”
— NHTSA complaint filing
Estimated Repair Costs
Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.
🔍 Pre-Purchase Inspection Checklist
Based on 157 owner complaints for this specific year, here's what to check or ask about:
- ☐ELECTRICAL: Accelerating onto hwy and vehicle jerks then flashes “service hybrid system” and “battery low” (as in the vehicle battery not electric mode charge. Pulled up to a stop light 2 min later and automatic breaking locks up and the vehicle completely locks and shuts down. Unable to reset/turn off/on or sh
Typically appears around 50K miles. Repair cost ~$500
- ☐ENGINE: Accelerating onto hwy and vehicle jerks then flashes “service hybrid system” and “battery low” (as in the vehicle battery not electric mode charge. Pulled up to a stop light 2 min later and automatic breaking locks up and the vehicle completely locks and shuts down. Unable to reset/turn off/on or sh
Typically appears around 50K miles. Repair cost ~$500
- ☐TRANSMISSION: On February 23rd 2023 I picked up my new 2023 Jeep Grand Cherokee 4xe from conway Jeep in South Carolina . On the way home I noticed my foot kept slipping off the accelerator pedal and wasn't sure what was causing it. When I arrived home I noticed the accelerator pedal was made from a slick piece
Typically appears around 50K miles. Repair cost ~$500
- ☐OTHER: While driving in the freeway vehicle shut down completely. Near miss fatal traffic accident to several vehicles. Took vehicle to the car dealer and they said it needs a software update.
Typically appears around 50K miles. Repair cost ~$500
- ☐General: Get a pre-purchase inspection from an independent mechanic ($100-$200)
Jeep GRAND CHEROKEE 4XE — Year Comparison
How does 2023 compare to other years? Fewer complaints = more reliable.
Full years-to-avoid analysis →NHTSA Safety Rating
No NHTSA safety rating available
At a Glance
- Complaints
- 157
- Recalls
- 0
- Fire reports
- 3
- Crash reports
- 0
- Injury reports
- 6
- Segment avg
- 80
Check a Specific VIN
See recalls for YOUR 2023 Jeep GRAND CHEROKEE 4XE