2020 Infiniti QX60

Problems, Recalls & Reliability Report

Above Average

Quick Summary

The 2020 Infiniti QX60 has 40 owner complaints filed with NHTSA — that's 0.5x the segment average of 80. The most common issue is other problems (15% of all complaints), specifically: sunroof exploded while driving on highway 175 heading towards nacogdoches tx. we heard a loud pop almost like a tire blowing out, we get out the rental car to check on the tires and found nothing. we got back in and started driving, when we heard a gush of wind. we looked up and noticed the car had .

4 crash reports 8 injuries

Total Complaints

Recalls Issued

—/5

Safety Stars

0.5x

vs Segment Avg

Known Problems

OTHER

6 complaints

15%

• SUNROOF EXPLODED WHILE DRIVING ON HIGHWAY 175 HEADING TOWARDS NACOGDOCHES TX. WE HEARD A LOUD POP ALMOST LIKE A TIRE BLOWING OUT, WE GET OUT THE RENTAL CAR TO CHECK ON THE TIRES AND FOUND NOTHING. WE GOT BACK IN AND STARTED DRIVING, WHEN WE HEARD A GUSH OF WIND. WE LOOKED UP AND NOTICED THE CAR HAD
• I WAS DRIVING ON THE FREEWAY AT ABOUT 1:40PM TODAY(03/9/2021). ALL OF SUDDEN HEAR SOME KIND OF LOUD GUN SHOT AND 1 SECOND LATER, MY SUNROOF IS SHATTERED. ALSO, THE FORWARD COLLISION SYSTEM AUTOMATICALLY BREAKS BY ITSELF WHEN THERE IS NO VEHICLE OR ANY KIND OF OBJECT.
• I put my car in Park and got out of car. The car started rolling, it was on a slight grade but it roll into a hill grade and picked up speed. It just missed another car and hit a cement wall. This is not the first time this has happened to me. It had happened three other times but I wasn’t out of my

Typical onset: 50K miles Est. repair: $500💥 1 crashes

“SUNROOF EXPLODED WHILE DRIVING ON HIGHWAY 175 HEADING TOWARDS NACOGDOCHES TX. WE HEARD A LOUD POP ALMOST LIKE A TIRE BLOWING OUT, WE GET OUT THE RENTAL CAR TO CHECK ON THE TIRES AND FOUND NOTHING. WE GOT BACK IN AND STARTED DRIVING, WHEN WE HEARD A GUSH OF WIND. WE LOOKED UP AND NOTICED THE CAR HAD ”

— NHTSA complaint filing

DRIVER ASSIST/CAMERAS

6 complaints

15%

• I WAS DRIVING ON THE FREEWAY AT ABOUT 1:40PM TODAY(03/9/2021). ALL OF SUDDEN HEAR SOME KIND OF LOUD GUN SHOT AND 1 SECOND LATER, MY SUNROOF IS SHATTERED. ALSO, THE FORWARD COLLISION SYSTEM AUTOMATICALLY BREAKS BY ITSELF WHEN THERE IS NO VEHICLE OR ANY KIND OF OBJECT.
• While driving, the vehicle will sometimes think there’s an object (vehicle or something) close in front of me so the brakes will automatically engage, which slows down the vehicle. This is quite alarming as this has happened on several occasions, causing me to almost get hit from the rear. I previo
• I put my car in Park and got out of car. The car started rolling, it was on a slight grade but it roll into a hill grade and picked up speed. It just missed another car and hit a cement wall. This is not the first time this has happened to me. It had happened three other times but I wasn’t out of my

Typical onset: 50K miles Est. repair: $500💥 3 crashes

“I WAS DRIVING ON THE FREEWAY AT ABOUT 1:40PM TODAY(03/9/2021). ALL OF SUDDEN HEAR SOME KIND OF LOUD GUN SHOT AND 1 SECOND LATER, MY SUNROOF IS SHATTERED. ALSO, THE FORWARD COLLISION SYSTEM AUTOMATICALLY BREAKS BY ITSELF WHEN THERE IS NO VEHICLE OR ANY KIND OF OBJECT.”

— NHTSA complaint filing

TRANSMISSION

5 complaints

13%

• There are two problems we have had for many miles. 1. CVT- completely gone at 120K miles but we have had problems almost from the beginning (lease then bought). We were told by the Infiniti dealership they couldn't find anything (30-40K miles approximately) so we let it go thinking maybe it was the
• Odometer Fraud. The contact purchased a 2020 Infiniti QX60. The contact discovered a mileage discrepancy after the purchase. Additionally, the transmission was jerking while the vehicle was being driven. The vehicle was a dealer sale. At the time of purchase, the mileage was 46,000. The vehicle was
• I was driving my vehicle and as I was making a turn lost power and almost got struct by a vehicle coming from the other direction I regained power and immediately called Infiniti dealership and spoke to service advisor to have vehicle inspected I recently had the cvt transmission replaced a month p

Typical onset: 50K miles Est. repair: $500

“There are two problems we have had for many miles. 1. CVT- completely gone at 120K miles but we have had problems almost from the beginning (lease then bought). We were told by the Infiniti dealership they couldn't find anything (30-40K miles approximately) so we let it go thinking maybe it was the ”

— NHTSA complaint filing

VISIBILITY

4 complaints

10%

• SUNROOF EXPLODED WHEN DRIVING ON THE HIGHWAY, WE PULLED OVER IMMEDIATELY AND CALLED INFINITI CUSTOMER SERVICE FOR TECHNICAL HELP, THEY ASKED ME TO DRIVE TO NEAREST INFINITI RETAIL STORE TO REPLACE THE GLASS. WHEN WE GOT THE STORE, THERE'S NO MECHANIC BECAUSE IT'S SATURDAY. THE STAFF THERE TOLD ME TO
• I was driving at approximately 40 mph in clear weather on a familiar straight asphalt roadway in our community. I suddenly heard a loud blast. I thought it was an explosion near the roadway. I was terrified, so I immediately pulled over into a supermarket parking lot. There was a policeman there, an
• The contact owns a 2020 Infiniti QX60. The contact stated that while driving on the highway at 65 MPH, the sunroof glass shattered without impact. The vehicle was taken to a local dealer where the vehicle was inspected, and the contact was informed that there was no cause for the failure found. The

Typical onset: 50K miles Est. repair: $500

“SUNROOF EXPLODED WHEN DRIVING ON THE HIGHWAY, WE PULLED OVER IMMEDIATELY AND CALLED INFINITI CUSTOMER SERVICE FOR TECHNICAL HELP, THEY ASKED ME TO DRIVE TO NEAREST INFINITI RETAIL STORE TO REPLACE THE GLASS. WHEN WE GOT THE STORE, THERE'S NO MECHANIC BECAUSE IT'S SATURDAY. THE STAFF THERE TOLD ME TO”

— NHTSA complaint filing

ELECTRICAL

4 complaints

10%

• There is an electrical burning smell when the heat is turned on.
• I was driving to work and then the vehicle stopped working once I reached a red light. It would not start and had a burning smell with smoke coming out. I had to call the police which they deemed undrivable and not safe. The car said battery but upon inspection it was a starter and possible belt pro
• The left rear side window rolled down and won’t roll back up and made clicking sound causing both safety issue driving my kids in a stormy day. I tried to open the door and it opens only 10 percent . I had to go from the other door to get my kid out the car. I owned the car 4 years now and I’m the o

Typical onset: 50K miles Est. repair: $500

“There is an electrical burning smell when the heat is turned on.”

— NHTSA complaint filing

Estimated Repair Costs

OTHER(~50K mi)

$500

DRIVER ASSIST/CAMERAS(~50K mi)

$500

TRANSMISSION(~50K mi)

$500

VISIBILITY(~50K mi)

$500

ELECTRICAL(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 40 owner complaints for this specific year, here's what to check or ask about:

☐
OTHER: SUNROOF EXPLODED WHILE DRIVING ON HIGHWAY 175 HEADING TOWARDS NACOGDOCHES TX. WE HEARD A LOUD POP ALMOST LIKE A TIRE BLOWING OUT, WE GET OUT THE RENTAL CAR TO CHECK ON THE TIRES AND FOUND NOTHING. WE GOT BACK IN AND STARTED DRIVING, WHEN WE HEARD A GUSH OF WIND. WE LOOKED UP AND NOTICED THE CAR HAD
Typically appears around 50K miles. Repair cost ~$500
☐
DRIVER ASSIST/CAMERAS: I WAS DRIVING ON THE FREEWAY AT ABOUT 1:40PM TODAY(03/9/2021). ALL OF SUDDEN HEAR SOME KIND OF LOUD GUN SHOT AND 1 SECOND LATER, MY SUNROOF IS SHATTERED. ALSO, THE FORWARD COLLISION SYSTEM AUTOMATICALLY BREAKS BY ITSELF WHEN THERE IS NO VEHICLE OR ANY KIND OF OBJECT.
Typically appears around 50K miles. Repair cost ~$500
☐
TRANSMISSION: There are two problems we have had for many miles. 1. CVT- completely gone at 120K miles but we have had problems almost from the beginning (lease then bought). We were told by the Infiniti dealership they couldn't find anything (30-40K miles approximately) so we let it go thinking maybe it was the
Typically appears around 50K miles. Repair cost ~$500
☐
VISIBILITY: SUNROOF EXPLODED WHEN DRIVING ON THE HIGHWAY, WE PULLED OVER IMMEDIATELY AND CALLED INFINITI CUSTOMER SERVICE FOR TECHNICAL HELP, THEY ASKED ME TO DRIVE TO NEAREST INFINITI RETAIL STORE TO REPLACE THE GLASS. WHEN WE GOT THE STORE, THERE'S NO MECHANIC BECAUSE IT'S SATURDAY. THE STAFF THERE TOLD ME TO
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)