2014 Ford FUSION

Problems, Recalls & Reliability Report

Avoid This Year

Quick Summary

The 2014 Ford FUSION has 1748 owner complaints filed with NHTSA — that's 21.9x the segment average of 80. The most common issue is steering problems (19% of all complaints), specifically: i was driving home on a 2 lane hwy. and message came "steering fault service now" i called the dealership from the car and was told if the car wasn't doing anything abnormal, keep driving and bring it in monday. i arrived home safely turned off car and took pkgs. in the house. i came back out and . ⚠️ 11 fire reports filed.

11 fire reports 47 crash reports 44 injuries

1748

Total Complaints

Recalls Issued

—/5

Safety Stars

21.9x

vs Segment Avg

Known Problems

STEERING

328 complaints

19%

• I WAS DRIVING HOME ON A 2 LANE HWY. AND MESSAGE CAME "STEERING FAULT SERVICE NOW" I CALLED THE DEALERSHIP FROM THE CAR AND WAS TOLD IF THE CAR WASN'T DOING ANYTHING ABNORMAL, KEEP DRIVING AND BRING IT IN MONDAY. I ARRIVED HOME SAFELY TURNED OFF CAR AND TOOK PKGS. IN THE HOUSE. I CAME BACK OUT AND
• TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THERE WAS A SUDDEN LOSS OF POWER STEERING AS THE TRACTION CONTROL AND POWER STEERING WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING NEEDE
• I PURCHASED A 2014 FORD FUSION ON MARCH 24, 2014. MY SON WAS DRIVING ON THE EXPRESSWAY AND THE STEERING WHEEL WOULD NOT TURN FOR HIM TO CHANGE LANES TO EXIT. THE NEXT DAY(MAY 6TH) HE TOOK THE CAR BACK TO THE DEALER AND THEY KEPT THE CAR FOR TWO DAYS. AGAIN, HE WAS DRIVING ON THE EXPRESSWAY FROM THE

Typical onset: 50K miles Est. repair: $500💥 9 crashes

“I WAS DRIVING HOME ON A 2 LANE HWY. AND MESSAGE CAME "STEERING FAULT SERVICE NOW" I CALLED THE DEALERSHIP FROM THE CAR AND WAS TOLD IF THE CAR WASN'T DOING ANYTHING ABNORMAL, KEEP DRIVING AND BRING IT IN MONDAY. I ARRIVED HOME SAFELY TURNED OFF CAR AND TOOK PKGS. IN THE HOUSE. I CAME BACK OUT AND ”

— NHTSA complaint filing

ENGINE

238 complaints

14%

• 1. BOTH THE CHECK ENGINE LIGHT AND AIRBAG LIGHT COME ON (AT DIFFERENT TIMES) WHILE THE CAR IS BEING DRIVEN. 2. WHEN CRANKING THE ENGINE DURING STARTING, THE CRANKING TIME TAKES ABOUT 4-5 SECONDS. THE EXTENDED CRANK TIME CONCERNS ME WITH RESPECT TO THE LONGEVITY OF THE STARTER AND BATTERY WEAR.
• I HAD MY 2014 FORD FUSION BROUGHT TO WALMART FOR AN OIL CHANGE ON JULY 11, 2014. THE TECHNICIANS COMMENT ON THE SERVICE ORDER/RECEIPT STATED TRANSMISSION IS LEAKING. THE TECHNICIAN INVITED TO THEIR WORK AREA AND SHOWED ME THE LEAK. I CALLED THE DEALERSHIP I BOUGHT MY CAR FROM TO SCHEDULE AN APPOINTM
• THIS 6 SPEED MANUAL TRANSMISSION ENGINE INTERMITTENTLY STALLS AT OR VERY NEARLY AT A COMPLETE STOP IN NEUTRAL GEAR. THE ENGINE STALLS MORE FREQUENTLY WHEN IT'S RAINING. THE ENGINE STALLS WERE APPROXIMATELY 20-25 TIMES OVER 4-5 MONTHS. THE IGNITION BUTTON, INTERMITTENTLY, DOESN'T START THE CAR THE

Typical onset: 50K miles Est. repair: $500🔥 3 fire reports💥 1 crashes

“1. BOTH THE CHECK ENGINE LIGHT AND AIRBAG LIGHT COME ON (AT DIFFERENT TIMES) WHILE THE CAR IS BEING DRIVEN. 2. WHEN CRANKING THE ENGINE DURING STARTING, THE CRANKING TIME TAKES ABOUT 4-5 SECONDS. THE EXTENDED CRANK TIME CONCERNS ME WITH RESPECT TO THE LONGEVITY OF THE STARTER AND BATTERY WEAR.”

— NHTSA complaint filing

TRANSMISSION

236 complaints

14%

• TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED WHILE PARKING THE VEHICLE IT SURGED FORWARD ACROSS THE PARKING MEDIUM AND CRASHED INTO A PARKED VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER; HOWEVER, THE DIAGNOSTIC TEST DID NOT DETERMINE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE
• WHILE DRIVING 35 MPH THE CAR STALLED AND I GOT A WARNING MESSAGE STATING 'TRANSMISSION IS IN PARK'. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD. PUT ON MY FLASHERS, PUT THE CAR IN PARK AND TURNED IT OFF. I TURNED IT BACK ON AND THE MESSAGE WAS GONE AND IT GOT ME HOME. TOOK IT TO BOWEN SCARFF FORD ON
• I HAD MY 2014 FORD FUSION BROUGHT TO WALMART FOR AN OIL CHANGE ON JULY 11, 2014. THE TECHNICIANS COMMENT ON THE SERVICE ORDER/RECEIPT STATED TRANSMISSION IS LEAKING. THE TECHNICIAN INVITED TO THEIR WORK AREA AND SHOWED ME THE LEAK. I CALLED THE DEALERSHIP I BOUGHT MY CAR FROM TO SCHEDULE AN APPOINTM

Typical onset: 50K miles Est. repair: $500🔥 1 fire reports💥 7 crashes

“TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED WHILE PARKING THE VEHICLE IT SURGED FORWARD ACROSS THE PARKING MEDIUM AND CRASHED INTO A PARKED VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER; HOWEVER, THE DIAGNOSTIC TEST DID NOT DETERMINE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE”

— NHTSA complaint filing

ELECTRICAL

156 complaints

• WHILE DRIVING, I ATTEMPTED TO LOWER THE REAR RIGHT WINDOW. I FELT THE POWER GOING TO THE WINDOW, BUT THE WINDOW DID NOT LOWER. I ATTEMPTED TO LOWER WINDOW AGAIN, BUT THEN THERE WAS NO POWER FELT. FORTUNATELY THERE IS NO URGENT NEED TO LOWER THE WINDOW DURING THE FREEZING WEATHER WE ARE EXPERIENCING.
• WHILE DRIVING ON AN INTERSTATE, I TURNED MY WIPERS ON DURING A HEAVY RAIN STORM. WITHIN A FEW SECONDS, THE WIPERS STOPPED. TOOK THE VEHICLE TO THE SERVICE DEPARTMENT THE NEXT MORNING WITH ONLY 1000 MILES. SERVICE ADVISER HAD THE WINDSHIELD MOTOR REPLACED (AFTER PUTTING ONLY 1000 MILES ON THE VEHICLE
• 2014 FORD FUSION TITANIUM LOST ALL ELECTRICAL POWER ON 03/03/2014 WHEN MY WIFE PULLED INTO THE GARAGE. SHE SAID THAT SHE TRIED TO REMOVE THE CD DISC BUT IT WOULD NOT EJECT. I WENT INTO THE GARAGE AND FOUND THAT THERE WAS NO ELECTRICAL POWER AT ALL. I THEN OPEN THE HOOD AND REMOVED THE POSITIVE BATTE

Typical onset: 50K miles Est. repair: $500🔥 3 fire reports💥 1 crashes

“WHILE DRIVING, I ATTEMPTED TO LOWER THE REAR RIGHT WINDOW. I FELT THE POWER GOING TO THE WINDOW, BUT THE WINDOW DID NOT LOWER. I ATTEMPTED TO LOWER WINDOW AGAIN, BUT THEN THERE WAS NO POWER FELT. FORTUNATELY THERE IS NO URGENT NEED TO LOWER THE WINDOW DURING THE FREEZING WEATHER WE ARE EXPERIENCING.”

— NHTSA complaint filing

OTHER

156 complaints

• VERY SHORTLY AFTER FIRST ADJUSTING THE STEERING WHEEL'S TILT AND TELESCOPE (WHICH MAY BE UNRELATED), DURING A SHORT DRIVE, MANY CONTROLS ATTACHED TO THE STEERING WHEEL STOPPED FUNCTIONING. THIS INCLUDED TURN SIGNALS, CRUISE CONTROL, CELL PHONE CONTROLS ON THE STEERING WHEEL, RADIO VOLUME ON STEERIN
• FORWARD COLLISION WARNING.THIS SYSTEM IS SUPPOSED TO WARN YOU THAT THE CAR IS STOPPED AT A LIGHT AND YOU APPROACHES CAR OR IF HE PULLS IN FRONT OF YOU SLOWS DOWN QUICK TO GIVE YOU SUFFICIENT TIME TO STOP.ON MY CAR YOU HAVE TO BE 10 FEET FROM THE OTHER CAR OR AT TIMES IT DOESN'T WORK AT ALL. TO PROVE
• AFTER FILL UP SLOW IN PARKING LOT HEAR WHAT SOUNDS LIKE A BAD WHEEL BEARING FROM R REAR. CHECKED OUT OTHER COMPLAINTS FOUND FORD WILL REPLACE SOME MORE EXPENSIVE MODEL FUEL TANKS NOT MINE.WAS TOLD TO LIVE WITH IT . THERE IS A SERVICE BULLETIN FROM FORD SAME YEAR AS MINE . I HAVE A BASE MODEL SO I D

Typical onset: 50K miles Est. repair: $500🔥 3 fire reports💥 8 crashes

“VERY SHORTLY AFTER FIRST ADJUSTING THE STEERING WHEEL'S TILT AND TELESCOPE (WHICH MAY BE UNRELATED), DURING A SHORT DRIVE, MANY CONTROLS ATTACHED TO THE STEERING WHEEL STOPPED FUNCTIONING. THIS INCLUDED TURN SIGNALS, CRUISE CONTROL, CELL PHONE CONTROLS ON THE STEERING WHEEL, RADIO VOLUME ON STEERIN”

— NHTSA complaint filing

Estimated Repair Costs

STEERING(~50K mi)

$500

ENGINE(~50K mi)

$500

TRANSMISSION(~50K mi)

$500

ELECTRICAL(~50K mi)

$500

OTHER(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 1748 owner complaints for this specific year, here's what to check or ask about:

☐
STEERING: I WAS DRIVING HOME ON A 2 LANE HWY. AND MESSAGE CAME "STEERING FAULT SERVICE NOW" I CALLED THE DEALERSHIP FROM THE CAR AND WAS TOLD IF THE CAR WASN'T DOING ANYTHING ABNORMAL, KEEP DRIVING AND BRING IT IN MONDAY. I ARRIVED HOME SAFELY TURNED OFF CAR AND TOOK PKGS. IN THE HOUSE. I CAME BACK OUT AND
Typically appears around 50K miles. Repair cost ~$500
☐
ENGINE: 1. BOTH THE CHECK ENGINE LIGHT AND AIRBAG LIGHT COME ON (AT DIFFERENT TIMES) WHILE THE CAR IS BEING DRIVEN. 2. WHEN CRANKING THE ENGINE DURING STARTING, THE CRANKING TIME TAKES ABOUT 4-5 SECONDS. THE EXTENDED CRANK TIME CONCERNS ME WITH RESPECT TO THE LONGEVITY OF THE STARTER AND BATTERY WEAR.
Typically appears around 50K miles. Repair cost ~$500
☐
TRANSMISSION: TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED WHILE PARKING THE VEHICLE IT SURGED FORWARD ACROSS THE PARKING MEDIUM AND CRASHED INTO A PARKED VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER; HOWEVER, THE DIAGNOSTIC TEST DID NOT DETERMINE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE
Typically appears around 50K miles. Repair cost ~$500
☐
ELECTRICAL: WHILE DRIVING, I ATTEMPTED TO LOWER THE REAR RIGHT WINDOW. I FELT THE POWER GOING TO THE WINDOW, BUT THE WINDOW DID NOT LOWER. I ATTEMPTED TO LOWER WINDOW AGAIN, BUT THEN THERE WAS NO POWER FELT. FORTUNATELY THERE IS NO URGENT NEED TO LOWER THE WINDOW DURING THE FREEZING WEATHER WE ARE EXPERIENCING.
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)