2012 Chrysler TOWN AND COUNTRY

Problems, Recalls & Reliability Report

Avoid This Year

Quick Summary

The 2012 Chrysler TOWN AND COUNTRY has 863 owner complaints filed with NHTSA — that's 10.8x the segment average of 80. The most common issue is electrical problems (45% of all complaints), specifically: my husband and i purchased a 2012 chrysler town & country touring van on 8/4/2012 at your dealership. vin [xxx]. this is our 6th or 7th chrysler/dodge van. on february 7, 2013 as i was approaching the cvs drug store side parking lot in plymouth with my right foot on the brake the van suddenly a. ⚠️ 23 fire reports filed.

23 fire reports 5 crash reports 21 injuries

863

Total Complaints

Recalls Issued

—/5

Safety Stars

10.8x

vs Segment Avg

Known Problems

ELECTRICAL

392 complaints

45%

• MY HUSBAND AND I PURCHASED A 2012 CHRYSLER TOWN & COUNTRY TOURING VAN ON 8/4/2012 AT YOUR DEALERSHIP. VIN [XXX]. THIS IS OUR 6TH OR 7TH CHRYSLER/DODGE VAN. ON FEBRUARY 7, 2013 AS I WAS APPROACHING THE CVS DRUG STORE SIDE PARKING LOT IN PLYMOUTH WITH MY RIGHT FOOT ON THE BRAKE THE VAN SUDDENLY A
• OUR VEHICLE IS EQUIPPED WITH POWER OPENING AND CLOSING SIDE DOORS. MY FIVE-YEAR-OLD SON WAS OUTSIDE THE CAR, LEANING AGAINST THE CAR WITH THE PASSENGER SIDE DOOR OPEN AND HIS HAND AGAINST THE B PILLAR. MY WIFE, NOT KNOWING WHERE HIS HAND WAS, STARTED THE DOOR CLOSING USING THE POWER FEATURE. THE DOO
• TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, SMOKE EMITTED FROM THE DRIVER'S SIDE FRONT CONTROL PANEL. THE VEHICLE WAS MOVED TO THE SHOULDER WHERE A THERMAL EVENT OCCURRED IN THE DOOR PANEL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONT

Typical onset: 50K miles Est. repair: $500🔥 12 fire reports💥 3 crashes

“MY HUSBAND AND I PURCHASED A 2012 CHRYSLER TOWN & COUNTRY TOURING VAN ON 8/4/2012 AT YOUR DEALERSHIP. VIN [XXX]. THIS IS OUR 6TH OR 7TH CHRYSLER/DODGE VAN. ON FEBRUARY 7, 2013 AS I WAS APPROACHING THE CVS DRUG STORE SIDE PARKING LOT IN PLYMOUTH WITH MY RIGHT FOOT ON THE BRAKE THE VAN SUDDENLY A”

— NHTSA complaint filing

ENGINE

104 complaints

12%

• ON 4 OCCASIONS I WAS SITTING AT A STOP LIGHT AND HAD MY LEFT FOOT ON THE BRAKE PEDAL AND MY RIGHT FOOT RESTING IN THE GAS PEDAL.....SITTING JUST A FEW MOMENTS WHEN THE CAR SURGED FORWARD,IF I HAD NOT HAD MY FOOT ON THE BRAKE PEDAL I WOULD HAVE BEEN INTO THE CAR AHEAD OF ME....I LATTER TRIED TO REMA
• TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE APPROACHING A STOP, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE PCM NEEDED TO BE RE FLASHED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHIC
• AS I WAS DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 70MPH, MY VEHICLE LOST ALL POWER. IT WAS SO ABRUPT THAT IT FELT AS IF I HAD BEEN REAR ENDED. I HAD NO POWER STEERING, AND ALL ELECTRICAL COMPONENTS OF MY VAN SHUT OFF. I ATTEMPTED TO STEER TOWARDS THE SHOULDER, AND MY VAN REGAINED POWER. THE DASH L

Typical onset: 50K miles Est. repair: $500🔥 4 fire reports

“ON 4 OCCASIONS I WAS SITTING AT A STOP LIGHT AND HAD MY LEFT FOOT ON THE BRAKE PEDAL AND MY RIGHT FOOT RESTING IN THE GAS PEDAL.....SITTING JUST A FEW MOMENTS WHEN THE CAR SURGED FORWARD,IF I HAD NOT HAD MY FOOT ON THE BRAKE PEDAL I WOULD HAVE BEEN INTO THE CAR AHEAD OF ME....I LATTER TRIED TO REMA”

— NHTSA complaint filing

OTHER

65 complaints

• THE REAR DRIVER SLIDING DOOR OPENS AND SHUTS WITH LOUD CLICKING NOISE, TRIES TO SHUT ON PASSENGERS AS THEY ENTER, MY CHILD RIDES IN THE SEAT AND THE DOOR DIDNT SHUT ALL THE WAY AS I DROVE DOWN THE ROAD NOT REALIZING THIS UNTIL I STOPPED AND NOTICED DOOR WAS NOT SHUT ALL THE WAY, HAD SMALL GAP IN THE
• TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE BLIND SPOT INDICATOR FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE BLIND SPOT INDICATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE
• I FIRST BROUGHT MY T&C INTO THE DEALER IMMEDIATELY FOLLOWING THE NOTICE TO GET THE WORK DONE IN FARMINGTON, MI. UPON ARRIVAL THEY HAD NO PARTS AND ESSENTIALLY, SO THEY DISCONNECTED THE WINDOWS AND I HAVE NOT HEARD A PEEP SINCE. I CALLED IN JULY TO GET THE WORK DONE -- NO PARTS FROM CHRYSLER AT DEA

Typical onset: 50K miles Est. repair: $500🔥 4 fire reports

“THE REAR DRIVER SLIDING DOOR OPENS AND SHUTS WITH LOUD CLICKING NOISE, TRIES TO SHUT ON PASSENGERS AS THEY ENTER, MY CHILD RIDES IN THE SEAT AND THE DOOR DIDNT SHUT ALL THE WAY AS I DROVE DOWN THE ROAD NOT REALIZING THIS UNTIL I STOPPED AND NOTICED DOOR WAS NOT SHUT ALL THE WAY, HAD SMALL GAP IN THE”

— NHTSA complaint filing

FUEL SYSTEM

57 complaints

• TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE CHECK FUEL CAP WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR INSPECTION AND WAS ADVISED THAT A RODENT HAD EATEN THROUGH THE FUEL LINE AND THE FUEL TANK WOULD NEED TO
• I WORK AT A USED CAR DEALERSHIP WE HAVE HAD 3 TOWN AND COUNTRY MINIVANS WITH A 3.6 LITER ENGINE WHERE THE FUEL FEED LINE COMES OFF THE FUEL RAIL WE HAVE CKD WITH CHRYSLER AND NO RECALLS YET. *TR
• A MONTH AFTER BUYING THE VAN, IT STARTED CUTTING OFF WHILE DRIVING CAUSING IT TO BE ALMOST IMPOSSIBLE TO STEER. LUCKILY I WAS WHERE I COULD PULL OVER EVERY TIME.IT WAS TAKEN TO THE DEALERSHIP AND THEY COULDN'T FIND ANYTHING WRONG. ANOTHER TIME IT DID IT MY HUSBAND TOOK IT BACK FOR A RECALL PART BUT

Typical onset: 50K miles Est. repair: $500

“TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE CHECK FUEL CAP WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR INSPECTION AND WAS ADVISED THAT A RODENT HAD EATEN THROUGH THE FUEL LINE AND THE FUEL TANK WOULD NEED TO”

— NHTSA complaint filing

TRANSMISSION

35 complaints

• 1 WEEK AFTER I BOUGHT MY VAN THE CAR STARTED VIBRATING WHEN THE VEHICLE WAS STOPPED (WAITING AT THE LIGHT). I WENT TO THE DEALER TO ASK THEM IF THERE WAS A RECALL FOR THIS PROBLEM THEY FIRST SAY THAT THERE WAS NO PROBLEM AND THEN I READ THAT THERE WAS A RECALL FOR SOME VEHICLES HAVING DEBRIS ON THE
• WHEN TRAVELING TO FLORIDA FROM BUFFALO, THE BATTERY LIGHT ON THE DASH CAME ON JUST OUTSIDE OF ORLANDO,FLORIDA. IT SLOWING STARTED TO AFFECT THE VEHICLE WITH THE TRANSMISSION NOT SHIFTING AND RESULTED IN THE ENGINE RUNNING AT 5000 RPM JUST TO MAINTAIN 55 MPH IN A CONSTRUCTION ZONE WITH NO PULL OFF T
• WHEN BACKING UP I CAME TO A STOP. I SHIFTED FROM REVERSE TO DRIVE. THE VAN FELT LIKE IT WAS HIT FROM BEHIND. SOMETHING IN THE TRANSMISSION CAUSES A HARD BANG. THIS HAPPENS ABOUT 40% OF THE TIME. I HAD IT INTO 2 CHRYSLER DEALERS AND THEY SAY IT IS NORMAL. THEY REPROGRAMMED THE COMPUTER SEVERAL TIMES

Typical onset: 50K miles Est. repair: $500🔥 2 fire reports

“1 WEEK AFTER I BOUGHT MY VAN THE CAR STARTED VIBRATING WHEN THE VEHICLE WAS STOPPED (WAITING AT THE LIGHT). I WENT TO THE DEALER TO ASK THEM IF THERE WAS A RECALL FOR THIS PROBLEM THEY FIRST SAY THAT THERE WAS NO PROBLEM AND THEN I READ THAT THERE WAS A RECALL FOR SOME VEHICLES HAVING DEBRIS ON THE ”

— NHTSA complaint filing

Estimated Repair Costs

ELECTRICAL(~50K mi)

$500

ENGINE(~50K mi)

$500

OTHER(~50K mi)

$500

FUEL SYSTEM(~50K mi)

$500

TRANSMISSION(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 863 owner complaints for this specific year, here's what to check or ask about:

☐
ELECTRICAL: MY HUSBAND AND I PURCHASED A 2012 CHRYSLER TOWN & COUNTRY TOURING VAN ON 8/4/2012 AT YOUR DEALERSHIP. VIN [XXX]. THIS IS OUR 6TH OR 7TH CHRYSLER/DODGE VAN. ON FEBRUARY 7, 2013 AS I WAS APPROACHING THE CVS DRUG STORE SIDE PARKING LOT IN PLYMOUTH WITH MY RIGHT FOOT ON THE BRAKE THE VAN SUDDENLY A
Typically appears around 50K miles. Repair cost ~$500
☐
ENGINE: ON 4 OCCASIONS I WAS SITTING AT A STOP LIGHT AND HAD MY LEFT FOOT ON THE BRAKE PEDAL AND MY RIGHT FOOT RESTING IN THE GAS PEDAL.....SITTING JUST A FEW MOMENTS WHEN THE CAR SURGED FORWARD,IF I HAD NOT HAD MY FOOT ON THE BRAKE PEDAL I WOULD HAVE BEEN INTO THE CAR AHEAD OF ME....I LATTER TRIED TO REMA
Typically appears around 50K miles. Repair cost ~$500
☐
OTHER: THE REAR DRIVER SLIDING DOOR OPENS AND SHUTS WITH LOUD CLICKING NOISE, TRIES TO SHUT ON PASSENGERS AS THEY ENTER, MY CHILD RIDES IN THE SEAT AND THE DOOR DIDNT SHUT ALL THE WAY AS I DROVE DOWN THE ROAD NOT REALIZING THIS UNTIL I STOPPED AND NOTICED DOOR WAS NOT SHUT ALL THE WAY, HAD SMALL GAP IN THE
Typically appears around 50K miles. Repair cost ~$500
☐
FUEL SYSTEM: TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE CHECK FUEL CAP WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR INSPECTION AND WAS ADVISED THAT A RODENT HAD EATEN THROUGH THE FUEL LINE AND THE FUEL TANK WOULD NEED TO
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)