2011 Chrysler TOWN AND COUNTRY

Problems, Recalls & Reliability Report

Avoid This Year

Quick Summary

The 2011 Chrysler TOWN AND COUNTRY has 1108 owner complaints filed with NHTSA — that's 13.8x the segment average of 80. The most common issue is electrical problems (47% of all complaints), specifically: my wife and i bought the van at a real good price or so we thought ... she woke up this morning to goto work after taking our son to daycare... she stopped at a convenient store after dropping him off and turned the van off. when she came back out and tried to crank it , the van did nothing... the i. ⚠️ 14 fire reports filed.

14 fire reports 11 crash reports 20 injuries

1108

Total Complaints

Recalls Issued

—/5

Safety Stars

13.8x

vs Segment Avg

Known Problems

ELECTRICAL

525 complaints

47%

• MY WIFE AND I BOUGHT THE VAN AT A REAL GOOD PRICE OR SO WE THOUGHT ... SHE WOKE UP THIS MORNING TO GOTO WORK AFTER TAKING OUR SON TO DAYCARE... SHE STOPPED AT A CONVENIENT STORE AFTER DROPPING HIM OFF AND TURNED THE VAN OFF. WHEN SHE CAME BACK OUT AND TRIED TO CRANK IT , THE VAN DID NOTHING... THE I
• MY CAR HAS A "PUSH BUTTON" ELECTRONIC KEY SENSING START SYSTEM. I PARKED MY CAR, RADIO RUNNING, TOOK MY KEY FROM CAR, LOCKED CAR. CAR KEEPS RUNNING INDEFINITELY EVEN THOUGH KEY IS NOT IN PROXIMITY TO IGNITION. IF A DRIVER TAKES HIS KEYS FROM THE CAR AND CAR IS IN "PARK", I THINK VEHICLE SHOU
• WE OWN A 2011 CHRYSLER TOWN AND COUNTRY VAN WHICH WAS PURCHASED IN MARCH 2011. THE VAN HAS A BLIND SPOT MONITOR RADAR SYSTEM TO INDICATE WHEN VEHICLES ARE NEAR YOU ON EITHER SIDE. WE NOTICED THAT THE LEFT SIDE SYSTEM DID NOT TURN ON THE WARNING UNTIL THE OVERTAKING VEHICLE''S FRONT BUMPER WAS EVEN

Typical onset: 50K miles Est. repair: $500🔥 6 fire reports💥 2 crashes

“MY WIFE AND I BOUGHT THE VAN AT A REAL GOOD PRICE OR SO WE THOUGHT ... SHE WOKE UP THIS MORNING TO GOTO WORK AFTER TAKING OUR SON TO DAYCARE... SHE STOPPED AT A CONVENIENT STORE AFTER DROPPING HIM OFF AND TURNED THE VAN OFF. WHEN SHE CAME BACK OUT AND TRIED TO CRANK IT , THE VAN DID NOTHING... THE I”

— NHTSA complaint filing

ENGINE

112 complaints

10%

• TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING 35 MPH WHEN THE ENGINE STALLED WHILE DRIVING DOWN A HILL. THE VEHICLE COASTED TO A COMPLETE STOP, AND WAS TOWED TO THE DEALER. THE MANUFACTURER WAS CONTACTED, BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 600
• CHRYSLER"S BEST KEPT SECRET, FLAWS IN THE CYLINDER HEADS OF THEIR NEW 283 HP V6 ENGINE. THE ENGINE OVER HEATS AT HIGHWAY SPEEDS, MINE RAN AS HIGH AS 244 DEGREES F. AND THE AC WOULD NOT WORK ON A HOT DAY AND A LONG TRIP. THE DEALER DID NOT KNOW ABOUT THIS PROBLEM. I WENT ON THE INTERNET AND FOR $56
• WHILE TRAVELING SOUTHBOUND ON TEXAS STATE HIGHWAY 195 APPROXIMATELY 5 MILES SOUTH OF FLORENCE, TEXAS I ENGAGED MY VEHICLE PASSING GEAR AND PASSED ANOTHER SOUTHBOUND VEHICLE. I REENTERED THE SOUTHBOUND LANE AND TOOK MY FOOT OFF THE ACCELERATOR. THE VEHICLE CONTINUED TO ACCELERATE AND AT APPROXIMATELY

Typical onset: 50K miles Est. repair: $500🔥 2 fire reports

“TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING 35 MPH WHEN THE ENGINE STALLED WHILE DRIVING DOWN A HILL. THE VEHICLE COASTED TO A COMPLETE STOP, AND WAS TOWED TO THE DEALER. THE MANUFACTURER WAS CONTACTED, BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 600 ”

— NHTSA complaint filing

FUEL SYSTEM

110 complaints

10%

• VEHICLE PARKED IN HOMEOWNER'S DRIVEWAY ERUPTED IN FLAMES AT APPROXIMATELY 12.45 AM ON SEPTEMBER 3RD. VEHICLE WAS SHUT OFF FOR OVER FOUR(4) HOURS. ENGINE WAS RELATIVELY COOL AS IT WAS ONLY DRIVEN FOR FIVE MINUTES PRIOR TO 8 PM ON THE 2ND OF SEPTEMBER. NEIGHBOR WHO CALLED THE FIRE DEPARTMENT REPORTED
• THE VEHICLE WOULD NOT START FOR LACK OF FUEL REACHING THE ENGINE. THE PROBLEM WAS THE FAILURE OF THE INTERNAL TOTALLY INTEGRATED POWER MODULE CAUSING THE FUEL PUMP RELAY TO SHUT OFF. I HAD SEVERAL CONVERSATIONS WITH CHRYSLER AND DURING CONVERSATIONS LEARNED THERE WAS A SHORTAGE OF THE PARTS WHICH
• TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 45 MPH AND MAKING A LEFT TURN, THE VEHICLE SHUT OFF WITHOUT WARNING. THE VEHICLE WAS RESTARTED AFTER SEVERAL ATTEMPTS. ALSO, THE WINDOWS ROLLED DOWN INDEPENDENTLY AND THE FUEL PUMP CONTINUED TO RUN WHILE THE VEHICLE W

Typical onset: 50K miles Est. repair: $500🔥 1 fire reports💥 1 crashes

“VEHICLE PARKED IN HOMEOWNER'S DRIVEWAY ERUPTED IN FLAMES AT APPROXIMATELY 12.45 AM ON SEPTEMBER 3RD. VEHICLE WAS SHUT OFF FOR OVER FOUR(4) HOURS. ENGINE WAS RELATIVELY COOL AS IT WAS ONLY DRIVEN FOR FIVE MINUTES PRIOR TO 8 PM ON THE 2ND OF SEPTEMBER. NEIGHBOR WHO CALLED THE FIRE DEPARTMENT REPORTED”

— NHTSA complaint filing

OTHER

65 complaints

• TL*THE CONTACT OWNS A 2011 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED DURING SUNNY WEATHER CONDITIONS THE REAR VIEW CAMERA MONITOR MADE IT DIFFICULT TO DISPLAY IMAGES OR SEE OBJECTS ON THE SCREEN. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO STATED THERE WAS NOTHING THEY COULD DO TO REPAIR THE CA
• TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING 65 MPH WHEN THE INSTRUMENT PANEL, ELECTRICAL SLIDING DOORS AND THE POWER WINDOWS FAILED. THE CONTACT STATED THAT EVERY LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR DIAGNOSIS WH
• VEHICLE BACK UP CAMERA TOO DIM AND NOT VISIBLE IN BRIGHT SUNLIGHT. *TR

Typical onset: 50K miles Est. repair: $500💥 1 crashes

“TL*THE CONTACT OWNS A 2011 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED DURING SUNNY WEATHER CONDITIONS THE REAR VIEW CAMERA MONITOR MADE IT DIFFICULT TO DISPLAY IMAGES OR SEE OBJECTS ON THE SCREEN. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO STATED THERE WAS NOTHING THEY COULD DO TO REPAIR THE CA”

— NHTSA complaint filing

BRAKES

56 complaints

• THE 2011 TOWN AND COUNTRY (AND DODGE CARAVAN) BE DRIVEN WITH THE EMERGENCY BRAKE ENGAGED WITHOUT THE DRIVER BEING AWARE. A RED WARNING LIGHT "BRAKE" LIGHTS UP WHEN THE VEHICLE IS PUT IN MOTION AND THE BRAKE IS ENGAGED, HOWEVER THERE IS NO AUDIBLE WARNING. THIS LIGHT IS INTENDED TO WARN THE DRIVER OF
• I STARTED OUR 2011 CHRYSLER TOWN & COUNTRY, STEPPED ON THE PARKING BRAKE PEDAL TO RELEASE THE BRAKE. WHEN I GOT TO 65 M.P.H. THE HOOD STARTED SHAKING. I REALIZED THAT WHEN I RELEASED THE PARKING BRAKE THAT MY TOE MUST HAVE TRIPPED THE HOOD RELEASE LEVER. THIS IS A SAFETY DESIGN FLAW IN THAT THE H
• TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY TOURING. THE CONTACT WAS TRAVELING 55 MPH WHEN THE BRAKES WERE DEPRESSED AND THE VEHICLE STARTED TO SHAKE. THE VEHICLE ALSO FAILED TO STOP PROPERLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPA

Typical onset: 50K miles Est. repair: $500🔥 2 fire reports💥 1 crashes

“THE 2011 TOWN AND COUNTRY (AND DODGE CARAVAN) BE DRIVEN WITH THE EMERGENCY BRAKE ENGAGED WITHOUT THE DRIVER BEING AWARE. A RED WARNING LIGHT "BRAKE" LIGHTS UP WHEN THE VEHICLE IS PUT IN MOTION AND THE BRAKE IS ENGAGED, HOWEVER THERE IS NO AUDIBLE WARNING. THIS LIGHT IS INTENDED TO WARN THE DRIVER OF”

— NHTSA complaint filing

Estimated Repair Costs

ELECTRICAL(~50K mi)

$500

ENGINE(~50K mi)

$500

FUEL SYSTEM(~50K mi)

$500

OTHER(~50K mi)

$500

BRAKES(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 1108 owner complaints for this specific year, here's what to check or ask about:

☐
ELECTRICAL: MY WIFE AND I BOUGHT THE VAN AT A REAL GOOD PRICE OR SO WE THOUGHT ... SHE WOKE UP THIS MORNING TO GOTO WORK AFTER TAKING OUR SON TO DAYCARE... SHE STOPPED AT A CONVENIENT STORE AFTER DROPPING HIM OFF AND TURNED THE VAN OFF. WHEN SHE CAME BACK OUT AND TRIED TO CRANK IT , THE VAN DID NOTHING... THE I
Typically appears around 50K miles. Repair cost ~$500
☐
ENGINE: TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING 35 MPH WHEN THE ENGINE STALLED WHILE DRIVING DOWN A HILL. THE VEHICLE COASTED TO A COMPLETE STOP, AND WAS TOWED TO THE DEALER. THE MANUFACTURER WAS CONTACTED, BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 600
Typically appears around 50K miles. Repair cost ~$500
☐
FUEL SYSTEM: VEHICLE PARKED IN HOMEOWNER'S DRIVEWAY ERUPTED IN FLAMES AT APPROXIMATELY 12.45 AM ON SEPTEMBER 3RD. VEHICLE WAS SHUT OFF FOR OVER FOUR(4) HOURS. ENGINE WAS RELATIVELY COOL AS IT WAS ONLY DRIVEN FOR FIVE MINUTES PRIOR TO 8 PM ON THE 2ND OF SEPTEMBER. NEIGHBOR WHO CALLED THE FIRE DEPARTMENT REPORTED
Typically appears around 50K miles. Repair cost ~$500
☐
OTHER: TL*THE CONTACT OWNS A 2011 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED DURING SUNNY WEATHER CONDITIONS THE REAR VIEW CAMERA MONITOR MADE IT DIFFICULT TO DISPLAY IMAGES OR SEE OBJECTS ON THE SCREEN. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO STATED THERE WAS NOTHING THEY COULD DO TO REPAIR THE CA
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)