2014 Volkswagen JETTA

Problems, Recalls & Reliability Report

Avoid This Year

Quick Summary

The 2014 Volkswagen JETTA has 552 owner complaints filed with NHTSA — that's 6.9x the segment average of 80. The most common issue is engine problems (21% of all complaints), specifically: at operating temperature, after 20 minutes, engine quits when coming to a stop. engine also has a hesitation when starting from a stop. reported to volkswagen of america and they opened a case number. they also told me to take to dealer which i did and the dealer kept for two days but did nothing. ⚠️ 2 fire reports filed.

2 fire reports 26 crash reports 22 injuries

552

Total Complaints

Recalls Issued

—/5

Safety Stars

6.9x

vs Segment Avg

Known Problems

ENGINE

114 complaints

21%

• AT OPERATING TEMPERATURE, AFTER 20 MINUTES, ENGINE QUITS WHEN COMING TO A STOP. ENGINE ALSO HAS A HESITATION WHEN STARTING FROM A STOP. REPORTED TO VOLKSWAGEN OF AMERICA AND THEY OPENED A CASE NUMBER. THEY ALSO TOLD ME TO TAKE TO DEALER WHICH I DID AND THE DEALER KEPT FOR TWO DAYS BUT DID NOTHING
• THREE TIMES IN ~2 HOURS CAR STALLED AT STOP SIGNS. VEHICLE WAS AT COMPLETE STOP. LIFTED FOOT OFF BRAKE AND WHEN TOUCHED GAS CAR STALLED. CAR IS AN AUTOMATIC. *TR
• MORE THAN 10 TIME FOR THE PAST 4 MONTHS, CAR INTERMITTENTLY STALLED AT STOP SIGNS, TRAFFIC LIGHTS, OR EZPASS TUNNEL. IT HAPPENED WHEN THE CAR IS EITHER AT A COMPLETE STOP OR AT A VERY LOW SPEED. ONE TIME IT SUDDENLY SHUT DOWN ON A HIGHWAY DURING TRAFFIC JAM. TOOK TO DEALER FOR HALF DAY IN OCTOBER BU

Typical onset: 50K miles Est. repair: $500💥 3 crashes

“AT OPERATING TEMPERATURE, AFTER 20 MINUTES, ENGINE QUITS WHEN COMING TO A STOP. ENGINE ALSO HAS A HESITATION WHEN STARTING FROM A STOP. REPORTED TO VOLKSWAGEN OF AMERICA AND THEY OPENED A CASE NUMBER. THEY ALSO TOLD ME TO TAKE TO DEALER WHICH I DID AND THE DEALER KEPT FOR TWO DAYS BUT DID NOTHING”

— NHTSA complaint filing

ELECTRICAL

94 complaints

17%

• CAR WAS PURCHASED AT THE END OF NOV, 2013 AT THREE COUNTY VOLKSWAGEN IN NJ. TWO ISSUES WERE NOTICED THE NEXT DAY: (1) REMOTE ONLY WORKS VERY CLOSE TO THE CAR. (LESS THAN 10 FT) (2) BLUETOOTH AUDIO STREAMING FUNCTION NEVER WORK PROPERLY MORE THAN 10MINS. CAR WAS SENT TO DEALER AT DEC 30. I WAS TOL
• TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE SPEEDOMETER WAS DIFFICULT TO SEE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE AND VIN WAS NOT AVAILABLE. UPDATED 05/28/14*LJ THE CONSUMER STATED THE M
• KEYFOB IS NOT WORKING PROPERLY. I NEED TO BE REALLY CLOSE TO THE CAR IN ORDER TO BE ABLE TO OPEN WITH THE REMOTE CONTROL. SOMETIMES (DEPENDS ON THE PLACE, POSITION AND ANGLE) I NEED TO BE ALMOST NEXT TO THE CAR IN ORDER TO GET IT OPENED. *JS

Typical onset: 50K miles Est. repair: $500🔥 2 fire reports💥 2 crashes

“CAR WAS PURCHASED AT THE END OF NOV, 2013 AT THREE COUNTY VOLKSWAGEN IN NJ. TWO ISSUES WERE NOTICED THE NEXT DAY: (1) REMOTE ONLY WORKS VERY CLOSE TO THE CAR. (LESS THAN 10 FT) (2) BLUETOOTH AUDIO STREAMING FUNCTION NEVER WORK PROPERLY MORE THAN 10MINS. CAR WAS SENT TO DEALER AT DEC 30. I WAS TOL”

— NHTSA complaint filing

TRANSMISSION

73 complaints

13%

• THREE TIMES IN ~2 HOURS CAR STALLED AT STOP SIGNS. VEHICLE WAS AT COMPLETE STOP. LIFTED FOOT OFF BRAKE AND WHEN TOUCHED GAS CAR STALLED. CAR IS AN AUTOMATIC. *TR
• ON THURSDAY, MAY 29TH, I WAS DRIVING MY 2014 VW JETTA HYBRID SEL PREMIUM (~165 MILES ON ODOMETER) WHEN THE EPC AND BATTERY LIGHT CAME ON THE DASH. AT THE SAME TIME, THE GAS ENGINE SHUT OFF. I WAS ABLE TO GET THE VEHICLE TO RESTART. SAME ISSUE HAPPENED TWO ADDITIONAL TIMES BEFORE I GOT THE VEHICLE TO
• DSG GEARBOX CHANGED INTO A LOW GEAR CAUSING THE DIESEL ENGINE RPM TO INCREASE TO 4500RPM. THE RESULTANT ENGINE BRAKING CAUSED ME TO SLOW DOWN. I HAD TO ABANDON OVERTAKING AND CROSS TWO LANES OF TRAFFIC TO GET TO THE SHOULDER TO AVOID IMPEDIING FASTER MOVING TRAFFIC.

Typical onset: 50K miles Est. repair: $500💥 2 crashes

“THREE TIMES IN ~2 HOURS CAR STALLED AT STOP SIGNS. VEHICLE WAS AT COMPLETE STOP. LIFTED FOOT OFF BRAKE AND WHEN TOUCHED GAS CAR STALLED. CAR IS AN AUTOMATIC. *TR”

— NHTSA complaint filing

OTHER

72 complaints

13%

• THIS VEHICLE WAS RENTED FROM ENTERPRISE ON 3/26, BUT DRIVEN <30 MIN THAT EVENING. ON 3/27, IT WAS DRIVEN A GREAT DEAL (2-9PM). IN THE P.M.. I SAT IN THE VEHICLE, WINDOWS UP, HEAT ON, AWAITING SOMEONE'S ARRIVAL FOR APPROX. 20 MIN., I BEGAN TO FEEL WEIRD BODYWISE & EXITING THE VEHICLE, NOTICED HOW SLU
• PARKING THE CAR IN PARKING SPACE. CAR MADE EXTREMELY LOUD NOISE (LIKE A BACKFIRE) AND THEN AUTO ACCELERATED. TRIED HITTING THE BRAKE BUT BRAKE DID NOT DECOMPRESS. HIT A PARKED CAR IN FRONT OF ME. *TR
• *WHITE POWDER/MOLD ON THE WINDOW TRIMS. ALL FOUR WINDOWS. ALL OVER THE SEAT AND VEHICLE WHEN A/C WAS ON. I WAS EXPOSED TO THIS UNKNOWN SUBSTANCE FOR NEARLY 3 MONTHS. I ASKED VW TO CONDUCT AN INVESTIGATION TO FIND OUT WHAT WAS THAT CHEMICAL OR SUBSTANCE, SADLY THEY NEGLECT MY REQUEST. FROM WHAT I FOU

Typical onset: 50K miles Est. repair: $500💥 3 crashes

“THIS VEHICLE WAS RENTED FROM ENTERPRISE ON 3/26, BUT DRIVEN <30 MIN THAT EVENING. ON 3/27, IT WAS DRIVEN A GREAT DEAL (2-9PM). IN THE P.M.. I SAT IN THE VEHICLE, WINDOWS UP, HEAT ON, AWAITING SOMEONE'S ARRIVAL FOR APPROX. 20 MIN., I BEGAN TO FEEL WEIRD BODYWISE & EXITING THE VEHICLE, NOTICED HOW SLU”

— NHTSA complaint filing

FUEL SYSTEM

42 complaints

• FROM A COMPLETE STOP, PUSHED THE ACCELERATOR AND NOTHING HAPPENED FOR 4 TO 5 SECONDS. TRIED AGAIN AND THE CAR SLOWLY ROLLED FORWARD ONLY TO HAVE THE ACCELERATOR NOT WORK AGAIN ALMOST CAUSING THE CAR TO BE T-BONED IN AN INTERSECTION. THIS HAPPENED SEVERAL TIME THAT DAY. FOOT WAS NO WHERE NEAR THE BRA
• REF: NHTSA ACTION NUMBER PE10034. REGARDING MY 2014 JETTA TDI (DIESEL): FUEL TANK WAS APPROXIMATELY 3/4 FULL. FILLED REMAINDER (APPROX. 1/4 TANK, 3.5 GALLONS) WITH ULSD AUTO DIESEL FUEL AT A SERVICE STATION IN PORTAGE COUNTY, OH. I NOTICED AN ALMOST IMMEDIATE LOSS OF APPROX. 4 MPG IN FUEL EC
• AFTER FILLING UP OUR JETTA TDI WITH DIESEL GAS WE LEFT THE STATION AND THE CAR'S GLOW PLUG LIGHT CAME ON ABOUT 3 MILES DOWN THE ROAD. I PULLED OVER TO CHECK WITH THE MANUAL TO FIND OUT WHAT TO DO. I SAID TO TAKE THE CAR TO THE DEALER AS SOON AS POSSIBLE. WHEN TRYING TO RESTART THE CAR THE CHECK EN

Typical onset: 50K miles Est. repair: $500💥 1 crashes

“FROM A COMPLETE STOP, PUSHED THE ACCELERATOR AND NOTHING HAPPENED FOR 4 TO 5 SECONDS. TRIED AGAIN AND THE CAR SLOWLY ROLLED FORWARD ONLY TO HAVE THE ACCELERATOR NOT WORK AGAIN ALMOST CAUSING THE CAR TO BE T-BONED IN AN INTERSECTION. THIS HAPPENED SEVERAL TIME THAT DAY. FOOT WAS NO WHERE NEAR THE BRA”

— NHTSA complaint filing

Estimated Repair Costs

ENGINE(~50K mi)

$500

ELECTRICAL(~50K mi)

$500

TRANSMISSION(~50K mi)

$500

OTHER(~50K mi)

$500

FUEL SYSTEM(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 552 owner complaints for this specific year, here's what to check or ask about:

☐
ENGINE: AT OPERATING TEMPERATURE, AFTER 20 MINUTES, ENGINE QUITS WHEN COMING TO A STOP. ENGINE ALSO HAS A HESITATION WHEN STARTING FROM A STOP. REPORTED TO VOLKSWAGEN OF AMERICA AND THEY OPENED A CASE NUMBER. THEY ALSO TOLD ME TO TAKE TO DEALER WHICH I DID AND THE DEALER KEPT FOR TWO DAYS BUT DID NOTHING
Typically appears around 50K miles. Repair cost ~$500
☐
ELECTRICAL: CAR WAS PURCHASED AT THE END OF NOV, 2013 AT THREE COUNTY VOLKSWAGEN IN NJ. TWO ISSUES WERE NOTICED THE NEXT DAY: (1) REMOTE ONLY WORKS VERY CLOSE TO THE CAR. (LESS THAN 10 FT) (2) BLUETOOTH AUDIO STREAMING FUNCTION NEVER WORK PROPERLY MORE THAN 10MINS. CAR WAS SENT TO DEALER AT DEC 30. I WAS TOL
Typically appears around 50K miles. Repair cost ~$500
☐
TRANSMISSION: THREE TIMES IN ~2 HOURS CAR STALLED AT STOP SIGNS. VEHICLE WAS AT COMPLETE STOP. LIFTED FOOT OFF BRAKE AND WHEN TOUCHED GAS CAR STALLED. CAR IS AN AUTOMATIC. *TR
Typically appears around 50K miles. Repair cost ~$500
☐
OTHER: THIS VEHICLE WAS RENTED FROM ENTERPRISE ON 3/26, BUT DRIVEN <30 MIN THAT EVENING. ON 3/27, IT WAS DRIVEN A GREAT DEAL (2-9PM). IN THE P.M.. I SAT IN THE VEHICLE, WINDOWS UP, HEAT ON, AWAITING SOMEONE'S ARRIVAL FOR APPROX. 20 MIN., I BEGAN TO FEEL WEIRD BODYWISE & EXITING THE VEHICLE, NOTICED HOW SLU
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)