2019 Mercedes-Benz SPRINTER 4500
Problems, Recalls & Reliability Report
Quick Summary
The 2019 Mercedes-Benz SPRINTER 4500 has 17 owner complaints filed with NHTSA — that's 1.0x the segment average of 17. The most common issue is driver assist/cameras problems (24% of all complaints), specifically: the lane assist and crosswind assist do not work properly. when a gust of wind hits you or when you're passing a semi, the van immediately forces your vehicle off the road or into the other lane where there is another vehicle or a concrete barrier. it's very difficult to hold onto the steering whee. There are 38 recalls issued for this model year. ⚠️ 2 fire reports filed.
17
Total Complaints
38
Recalls Issued
—/5
Safety Stars
1.0x
vs Segment Avg
Known Problems(top 5 of 7)
DRIVER ASSIST/CAMERAS
4 complaints- • The Lane Assist and Crosswind Assist do not work properly. When a gust of wind hits you or when you're passing a semi, the van immediately forces your vehicle off the road or into the other lane where there is another vehicle or a concrete barrier. It's very difficult to hold onto the steering whee
- • The Lane Assist and Crosswind Assist do not work properly. When a gust of wind hits you or when you're passing a semi, the van immediately forces your vehicle off the road or into the other lane where there is another vehicle or a concrete barrier. It's very difficult to hold onto the steering whee
- • The Lane Assist and Crosswind Assist do not work properly. When a gust of wind hits you or when you're passing a semi, the van immediately forces your vehicle off the road or into the other lane where there is another vehicle or a concrete barrier. It's very difficult to hold onto the steering whee
“The Lane Assist and Crosswind Assist do not work properly. When a gust of wind hits you or when you're passing a semi, the van immediately forces your vehicle off the road or into the other lane where there is another vehicle or a concrete barrier. It's very difficult to hold onto the steering whee”
— NHTSA complaint filing
Recalls (38)
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The lashing rails on the side walls may not have been properly installed, possibly resulting in the lashing rails detaching.
Risk: If the lashing rails disconnect, the cargo could become unsecured, increasing the risk of a crash.
Fix: DVUSA will notify owners, and dealers will correctly affix the lashing rails to the side walls, free of charge. DVUSA issued owners an interim notification on February 7, 2020. The recall began April 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ZUSCHI.
Estimated Insurance Cost for 2019 Mercedes-Benz SPRINTER 4500
How this estimate is calculated
Coverage assumed: 100/300/100 liability + comprehensive/collision, $500 deductibles. Data sources: NAIC 2024 + HLDI loss studies.
Maintenance & Warranty
Recommended Mercedes-Benz SPRINTER 4500 Service Intervals
Service A / Service B alternating schedule. Requires MB-approved oil (229.5 spec typically).
"Severe service" conditions (heavy towing, extreme temps, city stop-and-go) typically halve these intervals. Always consult your vehicle's owner's manual for the authoritative schedule.
Mercedes-Benz New-Vehicle Warranty Coverage
EQ EV battery warranty is 10 years/155,000 miles
These are the terms for a new Mercedes-Benz. If you're buying a used 2019 SPRINTER 4500, remaining coverage is usually pro-rated from the vehicle's original in-service date. Not all coverage transfers between owners — check with a Mercedes-Benz dealer for VIN-specific remaining warranty.
Estimated Repair Costs
Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.
🔍 Pre-Purchase Inspection Checklist
Based on 17 owner complaints for this specific year, here's what to check or ask about:
- ☐DRIVER ASSIST/CAMERAS: The Lane Assist and Crosswind Assist do not work properly. When a gust of wind hits you or when you're passing a semi, the van immediately forces your vehicle off the road or into the other lane where there is another vehicle or a concrete barrier. It's very difficult to hold onto the steering whee
Typically appears around 50K miles. Repair cost ~$500
- ☐SPEED CONTROL: Cruse control will sometimes disengage and display these error messages: "Active Distance Assist Inoperative" "Active Brake Assist Functions Limited See Operator's Manual" Cruse control kicks out and the power cuts off abruptly. After some variable time the cruise control function will work again
Typically appears around 50K miles. Repair cost ~$500
- ☐ELECTRICAL: TRAVELING DOWN THE HIGHWAY AT 65 MPH, THE WHEELS STARTED SHAKING VIOLENTLY, AND WITHIN 5 SECONDS, THE POWER STEERING ASSIST COMPLETELY FAILED. IT TOOK EXCESSIVE STRENGTH TO STEER THE VEHICLE TO SAFETY. MERCEDES-BENZ IS REFUSING TO COVER THE REPAIR ON THE 15-MONTH OLD VAN THAT HAS 43000 MILES ON IT.
Typically appears around 50K miles. Repair cost ~$500
- ☐TRANSMISSION: ROLLAWAY FROM PARK. VEHICLE ROLLED FORWARD AND COLLISION AT RIGHT FRONT.
Typically appears around 50K miles. Repair cost ~$500
- ☐RECALLS: Verify all 38 recalls have been completed — free at any Mercedes-Benz dealer
- ☐General: Get a pre-purchase inspection from an independent mechanic ($100-$200)
Mercedes-Benz SPRINTER 4500 — Year Comparison
How does 2019 compare to other years? Fewer complaints = more reliable.
Full years-to-avoid analysis →NHTSA Safety Rating
No NHTSA safety rating available
At a Glance
- Complaints
- 17
- Recalls
- 38
- Fire reports
- 2
- Crash reports
- 1
- Injury reports
- 0
- Segment avg
- 17
Check a Specific VIN
See recalls for YOUR 2019 Mercedes-Benz SPRINTER 4500