2020 Mercedes-Benz SPRINTER 1500
Problems, Recalls & Reliability Report
Quick Summary
The 2020 Mercedes-Benz SPRINTER 1500 has 7 owner complaints filed with NHTSA — that's 0.1x the segment average of 80. The most common issue is other problems (29% of all complaints), specifically: constituent writes seeking a waiver to collect their vehicle which is being held by the dealership due to a voluntary recall.. ⚠️ 2 fire reports filed.
7
Total Complaints
0
Recalls Issued
—/5
Safety Stars
0.1x
vs Segment Avg
Known Problems
OTHER
2 complaints- • CONSTITUENT WRITES SEEKING A WAIVER TO COLLECT THEIR VEHICLE WHICH IS BEING HELD BY THE DEALERSHIP DUE TO A VOLUNTARY RECALL.
- • My complaint is regarding Mercedes Benz of Eugene, my disservice started May 20,2021, I will leave that story at the end of current complaint. On November 17,2021 I contacted Jason Cowdry, service specialist for Sprinter Vans. Two issues, the one that is consistent and no resolution is the radio.
“CONSTITUENT WRITES SEEKING A WAIVER TO COLLECT THEIR VEHICLE WHICH IS BEING HELD BY THE DEALERSHIP DUE TO A VOLUNTARY RECALL.”
— NHTSA complaint filing
FUEL SYSTEM
1 complaints- • On occasion the vehicle will loose almost all power. It occurs at random times. It could be deadly if merging into traffic or crossing an intersection where the other drivers don’t have to stop. I have no idea why it does this. It seems to happen more in the cold and maybe at altitude. It has happen
“On occasion the vehicle will loose almost all power. It occurs at random times. It could be deadly if merging into traffic or crossing an intersection where the other drivers don’t have to stop. I have no idea why it does this. It seems to happen more in the cold and maybe at altitude. It has happen”
— NHTSA complaint filing
DRIVER ASSIST/CAMERAS
1 complaints- • The contact owns a 2020 Mercedes-Benz Sprinter 1500. The contact stated that while driving at 70 MPH with the cruise control activated, the vehicle experienced phantom braking. The vehicle was taken to the dealer; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made awa
“The contact owns a 2020 Mercedes-Benz Sprinter 1500. The contact stated that while driving at 70 MPH with the cruise control activated, the vehicle experienced phantom braking. The vehicle was taken to the dealer; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made awa”
— NHTSA complaint filing
SPEED CONTROL
1 complaints- • The contact owns a 2020 Mercedes-Benz Sprinter 1500. The contact stated that while driving at 70 MPH with the cruise control activated, the vehicle experienced phantom braking. The vehicle was taken to the dealer; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made awa
“The contact owns a 2020 Mercedes-Benz Sprinter 1500. The contact stated that while driving at 70 MPH with the cruise control activated, the vehicle experienced phantom braking. The vehicle was taken to the dealer; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made awa”
— NHTSA complaint filing
ENGINE
1 complaints- • on 08-03=23, I as driving MB sprinter van on highway Route 84 east toward Connecticut, when I was near Southington exit smoke was coming out of AC vent, I took exit to route 10 and stopped van right after exit on the road, and opened hood, there was active fire near lower left side engine, with help
“on 08-03=23, I as driving MB sprinter van on highway Route 84 east toward Connecticut, when I was near Southington exit smoke was coming out of AC vent, I took exit to route 10 and stopped van right after exit on the road, and opened hood, there was active fire near lower left side engine, with help”
— NHTSA complaint filing
Estimated Repair Costs
Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.
🔍 Pre-Purchase Inspection Checklist
Based on 7 owner complaints for this specific year, here's what to check or ask about:
- ☐OTHER: CONSTITUENT WRITES SEEKING A WAIVER TO COLLECT THEIR VEHICLE WHICH IS BEING HELD BY THE DEALERSHIP DUE TO A VOLUNTARY RECALL.
Typically appears around 50K miles. Repair cost ~$500
- ☐FUEL SYSTEM: On occasion the vehicle will loose almost all power. It occurs at random times. It could be deadly if merging into traffic or crossing an intersection where the other drivers don’t have to stop. I have no idea why it does this. It seems to happen more in the cold and maybe at altitude. It has happen
Typically appears around 50K miles. Repair cost ~$500
- ☐DRIVER ASSIST/CAMERAS: The contact owns a 2020 Mercedes-Benz Sprinter 1500. The contact stated that while driving at 70 MPH with the cruise control activated, the vehicle experienced phantom braking. The vehicle was taken to the dealer; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made awa
Typically appears around 50K miles. Repair cost ~$500
- ☐SPEED CONTROL: The contact owns a 2020 Mercedes-Benz Sprinter 1500. The contact stated that while driving at 70 MPH with the cruise control activated, the vehicle experienced phantom braking. The vehicle was taken to the dealer; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made awa
Typically appears around 50K miles. Repair cost ~$500
- ☐General: Get a pre-purchase inspection from an independent mechanic ($100-$200)
Mercedes-Benz SPRINTER 1500 — Year Comparison
How does 2020 compare to other years? Fewer complaints = more reliable.
NHTSA Safety Rating
No NHTSA safety rating available
At a Glance
- Complaints
- 7
- Recalls
- 0
- Fire reports
- 2
- Crash reports
- 0
- Injury reports
- 0
- Segment avg
- 80
Check a Specific VIN
See recalls for YOUR 2020 Mercedes-Benz SPRINTER 1500