2015 Mercedes-Benz ML350

Problems, Recalls & Reliability Report

Average

Quick Summary

The 2015 Mercedes-Benz ML350 has 78 owner complaints filed with NHTSA — that's 1.0x the segment average of 80. The most common issue is engine problems (15% of all complaints), specifically: command system of car not responding properly, engine light illuminated, loud noises from engine. *tr.

11 crash reports 4 injuries

Total Complaints

Recalls Issued

—/5

Safety Stars

1.0x

vs Segment Avg

Known Problems

ENGINE

12 complaints

15%

• COMMAND SYSTEM OF CAR NOT RESPONDING PROPERLY, ENGINE LIGHT ILLUMINATED, LOUD NOISES FROM ENGINE. *TR
• WHEN THE VEHICLE'S PARKING MECHANISM IS ENGAGED, THE VEHICLE ROLLS SEVERAL FEET BEFORE COMING TO A COMPLETE STOP; THEREBY ENDANGERING ANYONE IN, NEAR, OR AROUND THE VEHICLE AT THAT TIME FROM GETTING RUN OVER OR, SERIOUSLY INJURED BY THE MOVING VEHICLE.
• GOING TO WORK IN THE MORNING AND PULLING OUT OF THE GARAGE MY FOOT WAS ON THE BRAKE NOT THE ACCELERATOR IN REVERSE SUDDENLY THE CAR SURGED BY ITSELF WHILE I HAD MY FOOT ON THE BRAKE. THE CAR WENT IN REVERSE VERY FAST HITTING OUR SIDE CONCRETE SIDE WALL. (THE DISTANCE IS ABOUT (28FT) THE IMPACT WAS

Typical onset: 50K miles Est. repair: $500

“COMMAND SYSTEM OF CAR NOT RESPONDING PROPERLY, ENGINE LIGHT ILLUMINATED, LOUD NOISES FROM ENGINE. *TR”

— NHTSA complaint filing

FUEL SYSTEM

12 complaints

15%

• GOING TO WORK IN THE MORNING AND PULLING OUT OF THE GARAGE MY FOOT WAS ON THE BRAKE NOT THE ACCELERATOR IN REVERSE SUDDENLY THE CAR SURGED BY ITSELF WHILE I HAD MY FOOT ON THE BRAKE. THE CAR WENT IN REVERSE VERY FAST HITTING OUR SIDE CONCRETE SIDE WALL. (THE DISTANCE IS ABOUT (28FT) THE IMPACT WAS
• My viechle is loss of propulsion without warning on the freeway last week on a raining day. After brought the car to West Covina Dealer inspected the car is leaking water that has entered the spare wheel well, the accumulated water could intermittently contact the fuel pump control unit caused loss
• There is a recall for this significant safety risk. I contacted my local Mercedes Benz about recall remedy on 6 January 2023 and they confirmed the recall and said MB would issue steps to get this taken care of in the beginning of February. It is now 18 February 2023 and this has not happened and

Typical onset: 50K miles Est. repair: $500

“GOING TO WORK IN THE MORNING AND PULLING OUT OF THE GARAGE MY FOOT WAS ON THE BRAKE NOT THE ACCELERATOR IN REVERSE SUDDENLY THE CAR SURGED BY ITSELF WHILE I HAD MY FOOT ON THE BRAKE. THE CAR WENT IN REVERSE VERY FAST HITTING OUR SIDE CONCRETE SIDE WALL. (THE DISTANCE IS ABOUT (28FT) THE IMPACT WAS”

— NHTSA complaint filing

OTHER

10 complaints

13%

• COMMAND SYSTEM OF CAR NOT RESPONDING PROPERLY, ENGINE LIGHT ILLUMINATED, LOUD NOISES FROM ENGINE. *TR
• CAR WAS IN MOTION ON STREET AND SUDDENLY REAR PASSENGER DOOR SWUNG OPEN AND ITEMS ON BACK SEAT FELL OUT ONTO THE ROADWAY CAUSING VEHICLES TO SWERVE TO THE OTHER SIDE OF ROADWAY. I LATER CONFIRMED THAT MERCEDES DOES NOT GIVE ANY WARNING FOR A PASSENGER REAR DOOR THAT IS NOT LATCHED UNTIL AFTER THE CA
• SUNROOF WAS FOUND SHATTERED AFTER THE VEHICLE WAS PARKED ON A RESIDENTIAL STREET. NO EVIDENCE OF VANDALISM. FOUND OUT AFTER OPENING THE DOOR & CLOSING IT - HEARD THE SHATTERED GLASS FALL ONTO THE INTERIOR SUNROOF VISOR. NO VISIBLE DAMAGE THAT MIGHT INDICATE THE CAUSE OF THE SHATTERED GLASS. THE FOUR

Typical onset: 50K miles Est. repair: $500💥 1 crashes

“COMMAND SYSTEM OF CAR NOT RESPONDING PROPERLY, ENGINE LIGHT ILLUMINATED, LOUD NOISES FROM ENGINE. *TR”

— NHTSA complaint filing

TRANSMISSION

7 complaints

• ROLLAWAY INCIDENT DUE TO AUTOMATIC GEAR SELECTOR MOUNTED ON STEERING COLUMN. *TR
• TL* THE CONTACT OWNS A 2015 MERCEDES BENZ ML350. THE CONTACT STATED THAT THE GEARS WERE SLIPPING INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE SOFTWARE COMMAND SYSTEM NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED BUT WITHIN FIVE DAYS, THE FAILURE RECURRED. THE CONTACT
• WHEN THE VEHICLE'S PARKING MECHANISM IS ENGAGED, THE VEHICLE ROLLS SEVERAL FEET BEFORE COMING TO A COMPLETE STOP; THEREBY ENDANGERING ANYONE IN, NEAR, OR AROUND THE VEHICLE AT THAT TIME FROM GETTING RUN OVER OR, SERIOUSLY INJURED BY THE MOVING VEHICLE.

Typical onset: 50K miles Est. repair: $500💥 4 crashes

“ROLLAWAY INCIDENT DUE TO AUTOMATIC GEAR SELECTOR MOUNTED ON STEERING COLUMN. *TR”

— NHTSA complaint filing

BRAKES

6 complaints

• WHEN THE VEHICLE'S PARKING MECHANISM IS ENGAGED, THE VEHICLE ROLLS SEVERAL FEET BEFORE COMING TO A COMPLETE STOP; THEREBY ENDANGERING ANYONE IN, NEAR, OR AROUND THE VEHICLE AT THAT TIME FROM GETTING RUN OVER OR, SERIOUSLY INJURED BY THE MOVING VEHICLE.
• TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ ML350. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN REVERSE AND THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE ACCELERATED INDEPENDENTLY. THE VEHICLE CRASHED INTO A WALL AND THE REAR WINDOW BROKE. THE CONTACT STATED THAT THE VEHICLE ACCELERATED UP TO 19 MPH
• WHEN AT A SLIGHT INCLINE OR DECLINE, THE VEHICLE WILL GO FROM THE "DRIVE" GEAR AUTOMATICALLY INTO "PARK." WHEN THE "DRIVE" GEAR IS RE-ENGAGED, THERE IS A SIGNIFICANT CRUNCHING OF THE GEARS AS IT GOES FROM "PARK" BACK INTO "DRIVE" MODE, CAUSING UNDUE STRESS AND FATIGUE ON THE BRAKING MECHANISM, INCR

Typical onset: 50K miles Est. repair: $500💥 1 crashes

“WHEN THE VEHICLE'S PARKING MECHANISM IS ENGAGED, THE VEHICLE ROLLS SEVERAL FEET BEFORE COMING TO A COMPLETE STOP; THEREBY ENDANGERING ANYONE IN, NEAR, OR AROUND THE VEHICLE AT THAT TIME FROM GETTING RUN OVER OR, SERIOUSLY INJURED BY THE MOVING VEHICLE.”

— NHTSA complaint filing

Estimated Repair Costs

ENGINE(~50K mi)

$500

FUEL SYSTEM(~50K mi)

$500

OTHER(~50K mi)

$500

TRANSMISSION(~50K mi)

$500

BRAKES(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 78 owner complaints for this specific year, here's what to check or ask about:

☐
ENGINE: COMMAND SYSTEM OF CAR NOT RESPONDING PROPERLY, ENGINE LIGHT ILLUMINATED, LOUD NOISES FROM ENGINE. *TR
Typically appears around 50K miles. Repair cost ~$500
☐
FUEL SYSTEM: GOING TO WORK IN THE MORNING AND PULLING OUT OF THE GARAGE MY FOOT WAS ON THE BRAKE NOT THE ACCELERATOR IN REVERSE SUDDENLY THE CAR SURGED BY ITSELF WHILE I HAD MY FOOT ON THE BRAKE. THE CAR WENT IN REVERSE VERY FAST HITTING OUR SIDE CONCRETE SIDE WALL. (THE DISTANCE IS ABOUT (28FT) THE IMPACT WAS
Typically appears around 50K miles. Repair cost ~$500
☐
OTHER: COMMAND SYSTEM OF CAR NOT RESPONDING PROPERLY, ENGINE LIGHT ILLUMINATED, LOUD NOISES FROM ENGINE. *TR
Typically appears around 50K miles. Repair cost ~$500
☐
TRANSMISSION: ROLLAWAY INCIDENT DUE TO AUTOMATIC GEAR SELECTOR MOUNTED ON STEERING COLUMN. *TR
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)