2023 Ford ESCAPE HYBRID

Problems, Recalls & Reliability Report

Above Average

Quick Summary

The 2023 Ford ESCAPE HYBRID has 32 owner complaints filed with NHTSA — that's 0.4x the segment average of 80. The most common issue is electrical problems (34% of all complaints), specifically: starting on july 12th, 2023, my audio control module stopped working, so there was no sound in my car. i took it into my primary dealership (bob maxey ford of howell) on july 19th, 2023, they deemed that it was the acm and order a new one. my navigation and my adaptive cruise control acted funny as .

2 crash reports 3 injuries

Total Complaints

Recalls Issued

—/5

Safety Stars

0.4x

vs Segment Avg

Known Problems

ELECTRICAL

11 complaints

34%

• Starting on July 12th, 2023, my audio control module stopped working, so there was no sound in my car. I took it into my primary dealership (Bob Maxey Ford of Howell) on July 19th, 2023, they deemed that it was the ACM and order a new one. My navigation and my adaptive cruise control acted funny as
• Several symptoms occur: Car goes into deep sleep mode after an hour sitting idle. Car fails to start, with all warning lights active on dashboard. Dome lights don't turn on and remote features not allowed due to low battery. This is related to non-AGM 12V batteries being installed in the 2020, 20
• Several symptoms occur: First off Its cold where we live & the car goes into deep sleep mode every night. I get a FordPass message that states battery saver feature is activated. The car fails to start using the remote start or Key Fob. Dome lights don't turn on and remote features not allowed. This

Typical onset: 50K miles Est. repair: $500

“Starting on July 12th, 2023, my audio control module stopped working, so there was no sound in my car. I took it into my primary dealership (Bob Maxey Ford of Howell) on July 19th, 2023, they deemed that it was the ACM and order a new one. My navigation and my adaptive cruise control acted funny as ”

— NHTSA complaint filing

OTHER

5 complaints

16%

• Several symptoms occur: Car goes into deep sleep mode after an hour sitting idle. Car fails to start, with all warning lights active on dashboard. Dome lights don't turn on and remote features not allowed due to low battery. This is related to non-AGM 12V batteries being installed in the 2020, 20
• The incident is that my car continuously enters "Deep Sleep" or "Battery Saver" mode, even immediately after very long drives. This has been recurring since June 2023, and has resulted in one battery replacement at 6 weeks after the car was received (temporarily remediated the issue for about 6 week
• Popping sound coming under body around gas tank and hybrid battery. Dealerships knows the problem but has not come up a solution to resolve it. They know it’s most common problem with 2020 to 2024 models. The noise is big deal that u can hear it over the radio. I fear that will fall off and cause a

Typical onset: 50K miles Est. repair: $500

“Several symptoms occur: Car goes into deep sleep mode after an hour sitting idle. Car fails to start, with all warning lights active on dashboard. Dome lights don't turn on and remote features not allowed due to low battery. This is related to non-AGM 12V batteries being installed in the 2020, 20”

— NHTSA complaint filing

SPEED CONTROL

4 complaints

13%

• Starting on July 12th, 2023, my audio control module stopped working, so there was no sound in my car. I took it into my primary dealership (Bob Maxey Ford of Howell) on July 19th, 2023, they deemed that it was the ACM and order a new one. My navigation and my adaptive cruise control acted funny as
• My vehicle incorrectly read highway number signs as though they were speed limit signs. This occurred eight times on state highway [XXX] in Florida; and once on state highway [XXX]. The speed limit was actually 55 mph on highway [XXX]. If I would have had “Predictive Speed Assist” turned on, and
• My vehicle incorrectly read highway number signs as though they were speed limit signs. This occurred eight times on state highway [XXX] in Florida; and once on state highway [XXX]. The speed limit was actually 55 mph on highway [XXX]. If I would have had “Predictive Speed Assist” turned on, and

Typical onset: 50K miles Est. repair: $500

— NHTSA complaint filing

SEATS/RESTRAINTS

3 complaints

• The contact owns a 2023 Ford Escape. The contact stated that while exiting the vehicle, his right leg made direct contact with the floor seat railing, causing a minor laceration. The contact stated that to prevent further injury, the contact duct taped padding to the end of the seat railing. The dea
• The contact owns a 2023 Ford Escape. The contact stated that while exiting the vehicle, his right leg made direct contact with the floor seat railing, causing a minor laceration. The contact stated that to prevent further injury, the contact duct taped padding to the end of the seat railing. The dea
• You’re making the new ford cars unsafe for shorter women. I just bought a new ford escape. I’m 5’3” tall (short, but not far from average) and the 2023 ford escape seat HEADREST DOES NOT FIT. My seat is relatively farther forward so my feet can reach the peddles and the seat back is sort of strai

Typical onset: 50K miles Est. repair: $500

“The contact owns a 2023 Ford Escape. The contact stated that while exiting the vehicle, his right leg made direct contact with the floor seat railing, causing a minor laceration. The contact stated that to prevent further injury, the contact duct taped padding to the end of the seat railing. The dea”

— NHTSA complaint filing

DRIVER ASSIST/CAMERAS

3 complaints

• The contact owns a 2023 Ford Escape. The contact stated that while his wife was driving at 10 mph, she crashed into the rear of a Nissan Versa that abruptly stopped. The emergency braking system failed to engage. There were no reported injuries. A police report was filed. The air bags did not deploy
• See attached document for complaint
• The lane keeping system in my 2023 ford escape hybrid platinum keeps me too far to the left. When driving the lane keeping system keeps me too close to the center lane marker. I believe it is a potential safety issue for my car to be so close to the left side lane marker, often with the edge of my r

Typical onset: 50K miles Est. repair: $500💥 2 crashes

“The contact owns a 2023 Ford Escape. The contact stated that while his wife was driving at 10 mph, she crashed into the rear of a Nissan Versa that abruptly stopped. The emergency braking system failed to engage. There were no reported injuries. A police report was filed. The air bags did not deploy”

— NHTSA complaint filing

Estimated Repair Costs

ELECTRICAL(~50K mi)

$500

OTHER(~50K mi)

$500

SPEED CONTROL(~50K mi)

$500

SEATS/RESTRAINTS(~50K mi)

$500

DRIVER ASSIST/CAMERAS(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 32 owner complaints for this specific year, here's what to check or ask about:

☐
ELECTRICAL: Starting on July 12th, 2023, my audio control module stopped working, so there was no sound in my car. I took it into my primary dealership (Bob Maxey Ford of Howell) on July 19th, 2023, they deemed that it was the ACM and order a new one. My navigation and my adaptive cruise control acted funny as
Typically appears around 50K miles. Repair cost ~$500
☐
OTHER: Several symptoms occur: Car goes into deep sleep mode after an hour sitting idle. Car fails to start, with all warning lights active on dashboard. Dome lights don't turn on and remote features not allowed due to low battery. This is related to non-AGM 12V batteries being installed in the 2020, 20
Typically appears around 50K miles. Repair cost ~$500
☐
SPEED CONTROL: Starting on July 12th, 2023, my audio control module stopped working, so there was no sound in my car. I took it into my primary dealership (Bob Maxey Ford of Howell) on July 19th, 2023, they deemed that it was the ACM and order a new one. My navigation and my adaptive cruise control acted funny as
Typically appears around 50K miles. Repair cost ~$500
☐
SEATS/RESTRAINTS: The contact owns a 2023 Ford Escape. The contact stated that while exiting the vehicle, his right leg made direct contact with the floor seat railing, causing a minor laceration. The contact stated that to prevent further injury, the contact duct taped padding to the end of the seat railing. The dea
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)