2020 Audi S5

Problems, Recalls & Reliability Report

Average

Quick Summary

The 2020 Audi S5 has 50 owner complaints filed with NHTSA — that's 0.6x the segment average of 80. The most common issue is driver assist/cameras problems (48% of all complaints), specifically: audi completed an over the air update and now the mmi screen reboots randomly, making it very dangerous when reversing using the backup camera and relying on parking sensors. following navigation and it rebooting and having to utilize my cell phone making it difficult to also pay attention to the ro.

Total Complaints

Recalls Issued

—/5

Safety Stars

0.6x

vs Segment Avg

Known Problems

DRIVER ASSIST/CAMERAS

24 complaints

48%

• Audi completed an over the air update and now the mmi screen reboots randomly, making it very dangerous when reversing using the backup camera and relying on parking sensors. Following navigation and it rebooting and having to utilize my cell phone making it difficult to also pay attention to the ro
• Audi completed an over the air update and now the mmi screen reboots randomly, making it very dangerous when reversing using the backup camera and relying on parking sensors. Following navigation and it rebooting and having to utilize my cell phone making it difficult to also pay attention to the ro
• Regularly my MMI will restart, screen goes blank, comes back and says I'm not the registered user. Then bluetooth won't work and I get park aid errors and no rear cross traffic or anything. Happens at least 2 times each way to and from work ( 45min ). I usually have to hard reset it twice to get thi

Typical onset: 50K miles Est. repair: $500

“Audi completed an over the air update and now the mmi screen reboots randomly, making it very dangerous when reversing using the backup camera and relying on parking sensors. Following navigation and it rebooting and having to utilize my cell phone making it difficult to also pay attention to the ro”

— NHTSA complaint filing

ELECTRICAL

14 complaints

28%

• The Emergency Call Module Control Unit has now failed for the second time. If the vehicle were to be involved in a crash, the system will not be able to automatically call for assistance. Vehicle is already subject to Audi service campaign 90T2 to reflash emergency call module control unit, however
• My 2020 S5 started randomly rebooting the MMI computer that controls all vehicle safety control features. The dealer claimed it was a software glitch caused by an update. They provided a software patch as a solution, but it continues to fail. The dealer says it's on Audi and there's nothing they ca
• Regularly my MMI will restart, screen goes blank, comes back and says I'm not the registered user. Then bluetooth won't work and I get park aid errors and no rear cross traffic or anything. Happens at least 2 times each way to and from work ( 45min ). I usually have to hard reset it twice to get thi

Typical onset: 50K miles Est. repair: $500

“The Emergency Call Module Control Unit has now failed for the second time. If the vehicle were to be involved in a crash, the system will not be able to automatically call for assistance. Vehicle is already subject to Audi service campaign 90T2 to reflash emergency call module control unit, however”

— NHTSA complaint filing

OTHER

12 complaints

24%

• SOS, Bluetooth hands free are all failing to operate
• This vehicle has a failed SOS module, which breaks hands free Bluetooth/emergency calling, which is a safety concern. This also breaks parts of the MMI system that were purchased but now do not function as designed. Audi of America does not seem to take this issue very seriously, as there was a re
• Audi completed an over the air update and now the mmi screen reboots randomly, making it very dangerous when reversing using the backup camera and relying on parking sensors. Following navigation and it rebooting and having to utilize my cell phone making it difficult to also pay attention to the ro

Typical onset: 50K miles Est. repair: $500

“SOS, Bluetooth hands free are all failing to operate”

— NHTSA complaint filing

Estimated Repair Costs

DRIVER ASSIST/CAMERAS(~50K mi)

$500

ELECTRICAL(~50K mi)

$500

OTHER(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 50 owner complaints for this specific year, here's what to check or ask about:

☐
DRIVER ASSIST/CAMERAS: Audi completed an over the air update and now the mmi screen reboots randomly, making it very dangerous when reversing using the backup camera and relying on parking sensors. Following navigation and it rebooting and having to utilize my cell phone making it difficult to also pay attention to the ro
Typically appears around 50K miles. Repair cost ~$500
☐
ELECTRICAL: The Emergency Call Module Control Unit has now failed for the second time. If the vehicle were to be involved in a crash, the system will not be able to automatically call for assistance. Vehicle is already subject to Audi service campaign 90T2 to reflash emergency call module control unit, however
Typically appears around 50K miles. Repair cost ~$500
☐
OTHER: SOS, Bluetooth hands free are all failing to operate
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)